Trusted Agent profile · Farnborough
★★★★★
1,914 reviews across 2 platforms
27 Victoria Road, Farnborough, GU14 7NT
Prospect Estate Agency's office in Farnborough, at 27 Victoria Road, is rated 4.7 out of 5 across 1,914 reviews on two platforms, including 290 Google reviews rated 4.6.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
Trustpilotproperty viewing
I viewed a property through Beth last week, I found her to be incredibly knowledgeable, energetic and enthusiastic about the property and her job... I sadly bought through Sears but I wouldnt hesitate to use Prospect in the future, thank you Beth.
5/5
TrustpilotVery helpful
Prospect were fantastic with helping us find the right house. We dealt with a lovely lady called Emily who was amazing. Emily was very helpful and kept in touch with us regularly, making sure we were up to date and happy. Will definitely be recommending.
5/5
TrustpilotChloe Reilly has been an amazing agent…
Chloe Reilly has been an amazing agent helping me with managing my property and ensuring all the issues and updated related to the contract and tenant are timely managed and clearly communicated. A big thanks from a happy customer!
5/5
TrustpilotJust a quick thank you to Lilly Sines…
Just a quick thank you to Lilly Sines for always being so quick and professional in answering any questions I may have regarding the flat that you manage for me.Excellent work and thank you for your help as always.
5/5
TrustpilotGreat Agents
We recently dealt with Sasha for our tenancy agreement and she was so helpful, nothing was too much trouble for her at all-even with my early morning calls! She's very proactive and everything is dealt with quickly and efficiently making everything run smoothly. Highly recommended agents and Sasha is fantastic!
5/5
TrustpilotGreat service from Steffano
Stefano was very professional while being optimistic that I will get the property I placed an offer on. He also followed through with regular updates on the referencing and how to make the experience smooth for me.
5/5
TrustpilotAbi was extremely pleasant & helpful &…
Abi was extremely pleasant & helpful & engaged with ideas for renovation. Also it was no problem for her to do multiple viewings on a property.
5/5
TrustpilotProfessional service
I have been using prospect since 2013 to manage my property. Beckie Baxter is my first point of contact and I find her to be professional, quick to respond to emails and gets issues sorted promptly. She is a credit to Prospect and I’m happy with the service I’m getting.
5/5
TrustpilotAnna was great
Anna was extremely knowledgeable about the property we chose and had an answer for all our questions, from the Heating, to the parking etc. This information we found surprisingly difficult to get answers for, in comparison to other agencies. This was very helpful and made sure the moving process went smoothly.
5/5
TrustpilotGood and the better
I’ve been prospects for more than two years. They are really professional and way attentive even for smaller issues which I quote. Sasha is wonderful in every aspect and thank you for the wonderful service so far.
1/5
TrustpilotDrug dealers renting!
We Live in a quiet road in Bracknell, and next door came up for rent, prospect look after this property and have let a family move in who are drug dealers and users. For nearly 15 mouths now, we have had the smell of weed coming through our windows and now have notice them selling drugs, with random cars / bikes appearing and quickly driving off. On one occasion an dealer arrived at their property late in the night shouting and swearing "saying he is going to come back and smash their door in" We have a small 18 mouth old child, who we now can't let out in the garden as they are outside drinking and playing loud music most of the day, then in the evenings the smell comes back. Have reported multiple times to Prospest who won't do anything and told us to contact the police, I don't see why I should have to put myself / family at risk for this. They put them in there so do something about it.
5/5
TrustpilotBeth has been incredibly professional…
Beth has been incredibly professional on all viewings we have had.
1/5
GoogleWe thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents. Their poor service and maintenance problems before handing over keys to new tenants makes us very bad and we are suffering till now and it's been a week. You won't get proper response from anyone and they will simply tell apologies. Better choose another agency if you are looking for good and better homes.
5/5
TrustpilotGreat advice and very helpful.
We rented our flat through prospect. Sasha was really helpful with giving advice regarding the moving out procedures. We had a difficult time with our landlord as he wasn't a very good one but Sasha was more than happy to help and guide us through any claims.
5/5
TrustpilotFirst rate experience
From start to finish my experience with Prospect Warfield was excellent. Special mentions: to Beth Murphy who expertly conducted a number of viewings including introducing the successful buyer and to Paul Westmoreland whose unrelenting determination kept the show on the road.
5/5
TrustpilotKate Smith was amazing
Kate Smith was amazing, very helpful and took time out to sort people needed to get property to an excellent standard for new tenants, Paul did a great job sorting issues that needed attention, I'm happy how Kate responded and arranged everything..thankyou kate
4/5
TrustpilotSasha has been extremely helpful…
Sasha has been extremely helpful through out letting my property from start to finish. She is friendly , efficient and professional. Base on my experience with Sasha I would have kept my property with prospect .4* given as I did not have the same experience with letting team
5/5
TrustpilotI just wanted to leave a very positive…
I just wanted to leave a very positive feedback regarding Julie Jacobs. She is always so helpful and gets the job done. Julie has been managing my property for a couple of years and there is nothing that is too much trouble for her. I would highly recommend Prospect. L. Fielder
5/5
TrustpilotI must say I was slightly reluctant in…
I must say I was slightly reluctant in instructing Prospect as other agents dismissed them for hard selling - well in fairness that is what I want my agent to do. Michael has been brilliant so far and the process has been very well communicated at every stage can only recommend.
5/5
TrustpilotProperty management Malcolm place
I was living in Prospect property from last 4 years. It was a great experience to have engagement with Sasha Byrne. She tried to resolve property asap and specially she helped during checkout process. Thanks Sasha for your all efforts.
5/5
TrustpilotHelpful, knowledgeable & trustworthy
Abi Hepner organised a house viewing via Prospects Estate Agents, Crowthorne. Abi was very helpful, knowledgable and trustworthy at the viewing. Thank you very much 😊
1/5
TrustpilotNot good at customer support…
We thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents. Their poor service and maintenance problems before handing over keys to new tenants makes us very bad and we are suffering till now and it's been a week. You won't get proper response from anyone and they will simply tell apologies. Better choose another agency if you are looking for good and better homes.
1/5
TrustpilotPoor service and worst customer experience
should not give that one star itself and have got that much frustration with Prospect and their home. They haven't done any checks before handing over the home to me and it's been a week since I am struggling to get my issues sorted. Worst service by prospect and no one is responding promptly. I don't want to name people here and please check with other agencies for good home if you are looking for your family.
5/5
TrustpilotAgnese Rees dealt with my request to…
Agnese Rees dealt with my request to replace some damaged items in the property. She was professional and worked efficiently and the matter was resolved very quickly. We really appreciated the speedy service and the fact that Agnese was reachable and prompt in her communication
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