Every review we hold for the Faringdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCant thank Michelle at Leaders enough for ensuring the process ran smoothly and quickly for us. Communication and response time has been amazing and I have all faith that Leaders are going to be a great agent for our new home!PositiveResponsiveness, Quality, Professionalism, Value
Courtney · 18 June 2021
Agent replied · 17 June 2024
Dear Courtney Heppell,
Thank you for the great review of our Leaders Estate Agents Faringdon team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI would just like to say a big thank you to all the staff at leaders , and a special thank you to Lottie she helped us get our dream house , I can never thank her enough if it wasn’t for her going above and beyond In her job we would of not got our house .. I would definitely recommend leaders to my family and friends . And I would definitely use them again .. thank you .
Claudine & Kev.
Kev · 18 June 2020
★★★★★ 5/5
GoogleMichelle and the team at leaders have been nothing short of incredible. We've been in a tricky position these last few months in that we are moving out of our rented flat to buy a house - despite us not being able to give Leaders any firm dates, they have been so patient and understanding. We have been with Leaders for several years now and every fault reported has been acted on the same day or the next day! Will be sad to leave the safety net of such a brilliant agency.
Wendy · 18 June 2020
★★★★★ 5/5
GoogleMoving house is always a stressing time for anyone but Faringdon Leaders team made the process feel smoothly for us. Great team, we had Charlie helping us in getting the property we rented, he is professional, prompt and patient as we weren't decided to start with but I must say Charlie had the patience to listen and always gave us options to fit our needs and situation.Thank you Charlie!
A big thank you to Paige as well as to all the members of the team. We felt we are renting "a home" and not a house, honestly! Highly recommend!!
Irina · 18 June 2020
★★★★★ 5/5
GoogleI have used Leaders many times and on this rental let Camilla has been both professional and friendly. Very easy to communicate with and a sucessful outcome.
Janet · 18 June 2023
Agent replied · 17 June 2024
Thank you so much for taking the time to give us your feedback. We are so pleased you are happy with the service you have received. Best Wishes Leaders Faringdon.
★★★★★ 5/5
GooglePaige has been amazing under the short time scale. Less than two weeks to get referencing and all documentation complete and moved in. By far the best agent i have ever used keep up the good work Paige.
Update: since moving in they have become less friendly and not so helpful... dont think ill be having many dealings with them if i can help it. I have asked them to chec if i can have a sky dish installed but dont actually feel like they have asked the land lord or are even trying and i rang on my moving day for help in finding the telephone socket as it wasnt clear where it was. I was told well you were given the inventory you should refer to that... the lady (not paige) was really rude i gave up with her attitude and hung up... so much for friendly and approachable.. i have the recording of the phone call as proof.
Update: i jumped the gun and now they have proven to be sprting out my issues, the after talking to the girls in the office they have now gone out of thier way to sort my problems out. I feel a bit stupid but they have been great. Sorry for mixed messages but i do hate moving..
L · 19 June 2019
★★★★★ 5/5
GoogleOur agent always looks after our needs as a tenant with care and consideration, so visits are always welcome. We didn't prepare for our last visit as I mixed up the dates, but our agent Angela was courteous and kind considering our two year old was playing with all her toys everywhere! and put my wife at ease.
I should say that our gas boiler breakdown in the recent cold during February was fixed within 2 hours of my call to our Leaders Faringdon office, despite the difficult travel conditions. Very well done!
Neil · 19 June 2019
★★★★★ 5/5
GoogleReally excellent service. They kept in touch regularly and answered all my emails and questions in a timely and friendly manner. I would definitely recommend Leaders Faringdon - especially Michelle who always did her best on my behalf! :-)PositiveResponsiveness, Professionalism
Victoria · 27 August 2021
Agent replied · 17 June 2024
Hi Victoria Mitchell,
Thank you for the great review of our Leaders Estate Agents Faringdon team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Leaders at Faringdon was amazing. From the enquiry to getting my rented property was faultless. Straight forward process all on line and easy to do. Would highly recommend them
Denise · 18 June 2022
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you are getting settled in to your new home.
★★★★★ 5/5
GoogleMichelle was fantastic and responsive. Any questions we had were responded to promptly and thoroughly. Laura was great with showing us around as well. I would recommend Leaders very strongly to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Anna · 27 August 2021
Agent replied · 17 June 2024
Hello Anna Bauermeister
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleMy experience is really great with Leaders Faringdon, Melanie explained everything very well and briefly, I'm very happy with the services provided.
Thank you Leaders for finding me the best property for us.
Hasham · 11 February 2025
Agent replied · 25 April 2025
Dear Hasham Ilyas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleProfessionalism, excellent, efficient
Paige, shown us around property and we were hooked, she was very professional and excellent people skills.
We were moving back from Scotland so needed to be able to be kept up to date with all correspondence and Paige took care of all that for us one less problem to worry about.
The whole team shown they were all very professional in the way they handled our move in, we would highly recommend Leaders estate agents.PositiveResponsiveness, Professionalism
Alan · 18 June 2021
Agent replied · 17 June 2024
Hi Alan Hilton,
Thank you for the great review of our Leaders Estate Agents Faringdon team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI own a property in Farringdon. My current tenants have not paid rent for 4 months. Fortunately they are leaving. During this period Leaders of Farringdon and Paige Jackson in particular have been very professional in handling the tenants and providing all the contractual information for my lawyers. This could have become a tricky situation but it is now hopefully settled so thanks.
Edward · 18 June 2023
Agent replied · 17 June 2024
Thank you so much for taking the time for sharing your feedback on the service you have received from our property manager Paige Jackson & the Faringdon team. We are so pleased this tricky situation is coming to an end. Thank you again from the Faringdon Team.
★★★★★ 5/5
GoogleJust started renting our first property through Leaders and they have been great throughout. Always responsive during the application process even now once we have moved in. All the staff have been great but Lisa especially responsive with a whole load of question I have had since moving in, she always replies super quick and helps in anyway she can! 100% a must especially for those first time renters who are nervous about each step like we were :)
Abi · 18 June 2021
Agent replied · 17 June 2024
Dear Abi Potter,
Thank you for the great review of our Leaders Estate Agents Faringdon team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI've dealt with Sharon and the team on a number of occasions and have always found them to be professional, helpful and honest. I wouldn't go anywhere else.PositiveQuality, Professionalism
David · 18 June 2021
Agent replied · 17 June 2024
Hello David Skeats
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Leaders Estate Agents Faringdon
★★★★★ 5/5
GooglePaige has been amazing throughout the whole process she really has gone above and beyond for us! She was so informative about the area and made the experience so much less stressful. She found solutions to every problem or query and has been there at the end of the phone whenever needed! She’s a star and incredibly good at her job!
Thank you so much
Ellen · 18 June 2020
★★★★★ 5/5
GoogleGreat customer service, Paige was very helpful with everything definitely recommended for everyone. I’m hope for more places like this one
Wojciech · 18 June 2022
Agent replied · 17 June 2024
Thank you so much for your lovely review. We hope you are getting settled in to your new home.
★★★★★ 5/5
GoogleMy experience with Leaders Letting Agent was 100% positive. I wouldn't hesitate to recommend the services of their Faringdon office.
Janet · 18 June 2022
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Best Wishes from the Faringdon Leaders Team
★★★★★ 5/5
GoogleLisa, Thank you for all of your help, support and fantastic service over the past few years. You guys (especially you) helped me in one of the toughest and darkest points in mine and my son's lives and we are both forever grateful for what you did for us.
You are an amazing person and you guys at leaders are honestly the best agents and people I have ever dealt with.
Thank you again...
Lauren · 18 June 2021
Agent replied · 17 June 2024
Hi Lauren Tappin,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Faringdon. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleHello everybody. My family and I from Ukraine appealed to the leaders to help rent an apartment. They very quickly found the necessary option for us, taking into account our budget and desire. The girls are very kind, they will always help if you have any questions. I am very grateful to the Leader for having them!!!
Інеса · 18 June 2023
Agent replied · 17 June 2024
Dear Інеса Боярко
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleVery disappointing experience. We were tenants for a year and had to wait months to get anything repaired. 3 months to replace bathroom door locks, over 3 months to fix the garage door and over 2 months with no shower. The latter 2 took so long they weren’t even fixed before our tenancy ran out. The only thing they will do quickly is look for ways to charge you fees. We asked for compensation for the lack of working facilities and were told no. Don’t rent from Leaders, find another agency that cares about their tenants.
Stephen · 19 June 2019
Agent replied · 17 June 2024
Hi there Stephen, thank you for your feedback. We are very sorry to hear that you are not happy with the service you have received from Leaders Faringdon throughout your Tenancy. Here at Leaders we pride ourselves on providing our tenants with the highest level of assistance throughout their experience with us, particularly if any maintenance issues arise, so it is disappointing to hear that you feel you haven't received this. I have had the opportunity to review your Tenancy on our system and also discuss this with Sharon Jackson the branch manager of Faringdon and Headington. After reading your review I can appreciate why you would be disappointed due to the maintenance issues you have faced throughout your Tenancy. It can be evidenced that these issues have been escalated through our in-house complaints process and addressed at Stage 1 by Sharon Jackson on behalf of Jaime Hammond and also at Stage 2 by Daniel Dowling the Compliance Director for the Leaders Romans Group where a final viewpoint letter has been provided. Daniel Dowling within his letter has explained to you the role of Leaders as managing agent, why the bathroom lock works were not undertaken and also why the garage door and shower works could not be conducted advising you that we are unable to undertake maintenance works without the authorisation of the Landlord. If you are unhappy with the points set out within the most recent response by Daniel Dowling then you are able to escalate your complaint to The Property Ombudsman by writing to them within 12 months at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. We are saddened to read that you have had such a negative experience with Leaders, from briefly looking into this I do not believe that Leaders have acted incorrectly however I would like to offer my sincere apologies that you felt the service you received fell below the high standards expected of Leaders. We recognise the importance of all reviews and thank you for taking the time to provide us with this added feedback. Kind Regards Leaders
★★★★★ 5/5
GoogleA fantastic experience at Leaders. Smooth process, no request was too small. Michelle was absolutely brilliant.
I couldn't recommend enough. Thanks for your help.
Jake · 18 June 2021
Agent replied · 17 June 2024
Hi Jake Andrew,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Faringdon. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleThis was my first experience of rental and all the staff at Leaders have been extremely friendly and helpful. They are always courteous and prompt at sorting out any queries or problems. I needed somewhere quickly, Kristy in particular guided me through the process and worked hard to ensure I could move in asap. So an exasperating and stressful 6 months has been made more bearable with the confidence of having this lovely team behind me, thank you ladies.
Anne · 19 June 2018
Agent replied · 17 June 2024
Hi Anne, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out.
★★★★★ 5/5
GoogleVery happy with our new house and found Paige and team to be very friendly and efficient. Thanks for your help!
DrumJade · 18 June 2021
Agent replied · 17 June 2024
Hi Drumjade Gilbert,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Faringdon branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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