5/5
Tom and his team were totally professional, excellent at communication and soothed ruffle feathers during this somewhat complicated process. As estate agents ourselves we know what a difficult job it is, and we can not recommend Tom more.
Trusted Agent profile · Falmouth
★★★★★
107 reviews across 2 platforms
9 Bar Terrace, Falmouth, TR11 4BP
Tom Wills's office in Falmouth, at 9 Bar Terrace, is rated 5.0 out of 5 across 107 reviews on two platforms, including 105 Google reviews rated 5.0.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
Tom and his team were totally professional, excellent at communication and soothed ruffle feathers during this somewhat complicated process. As estate agents ourselves we know what a difficult job it is, and we can not recommend Tom more.
5/5
From start to finish, the service from Tom Wills was excellent. There was a rapid response to our query, with the property on the market within 48 hours. Thereafter, the attention to detail was first rate, and Tom played a big role in getting the fine details of our sale sorted out. I thoroughly recommend this company.
5/5
I can’t recommend Tom Wills enough. We have just sold our home through him and there is no doubt that he would be the only agent we’d consider in the future. From the outset he displayed impeccable professionalism and knowledge of the local property market. The care and attention into every detail, especially photos and marketing, was impressive. We achieved the desired price very quickly and Tom managed a lengthy ‘sale agreed’ period excellently, always keeping our buyer, and us, fully informed of the current situation. I truly believe the knowledge, professionalism and service Tom offers is unique and we won’t hesitate to use him again in the future should we need to. Many thanks Tom.
Thank you Leo
5/5
After various visits from local Estste Agents to value our detached four bedroom house we decided on Tom Will’s Estate Agency. Tom was experienced knowledgeable and enthusiastic. He went to great lengths to sale our house and was always available to talk too. In fact he went beyond helping us with other issues we had. The house is now sold and we are genuinely grateful for his help. We highly recommend Tom Wills to sell your house.
5/5
Very professinal service. Tom doesn't just open the door and point poeple in, he actively sells the house. Everything explained from start to finnish. Highly recomend Tom and the team.
5/5
If you’re looking at these reviews trying to figure out which estate agent to go with, then look no further, Tom Wills is the absolute right choice. We sold our house with Tom and can wholeheartedly say he deserves 5 stars. From the beginning he gave honest and knowledgeable advice, and throughout the process his professionalism and integrity made it clear that he cared and that we were more than just a number. Our sale had some quirks to it, but Tom's excellent communication with us and the buyer ensured it went smoothly. We never had to chase for any information or action, it was always prompt and impeccable. He went beyond expectations throughout. Highly recommend Tom.
5/5
HIGHLY RECOMMEND TOM We bought our house in Constantine through Tom. Our move was not a simple one, it was a difficult chain with many hurdles to overcome (no fault of Tom’s). Tom’s service went above and beyond, often doing the work of other agents (and legals) in the chain in order to get us all over the line. Tom’s communication is impeccable, and it helps that he’s also a very nice chap. Ian & Jo
Thank you Ian and Jo. I hope you are now settled in
5/5
Very thorough and kept us updated every step of the way through a pretty drawn out purchase (none of which was their fault!). Would highly recommend going with Tom and Anna for your next house purchase or sale.
5/5
We recently bought a house through Tom Wills Property and found the process to be friendly, stress free and consummately professional. As a first time buyer, Tom was always happy to take time to explain things to me about the process and occasionally offered solid advice. He maintained regular contact with and oversaw communication between both solicitors to keep things ticking along which I found very reassuring. We completely trusted his judgement even as the seller’s lister and now have a beautiful home. We would recommend him every time.
5/5
We bought a property being sold by Tom a few years ago, mid pandemic, and had no hesitation in seeking him out when the time came to sell. He's extremely well-versed in the local market and gives an honest steer, which we really appreciate. Communications are excellent and we had no problem getting in touch on the rare occasions we needed to. He stayed on top of both our purchase and sale, pre-empting potential issues and dealing with them quickly, all the while keeping us informed and making each transaction painless and seamless.
5/5
Having bought and sold quite a few houses over the years through various estate agents large and small, dealing with Tom was like a breath of fresh air. We were very pleased with the marketing strategy for our house and all the materials produced online and in hard copy - the use of a drone was particularly effective for our property. Once the house was on the market, Tom was great at communicating and negotiating. With previous sales, it always felt like the agent switched from working for us to working for the purchasers. This wasn't the case at all with Tom. Very pleased with the whole process and recommend him wholeheartedly.
5/5
We have just bought a house via Tom Wills Property and can absolutely recommend them. They were extremely helpful, professional and willing to effectively communicate with our seller when the solicitors were a bit slow at correspondance. Would recommend 100%.
5/5
Tom helped us buy a property last year and his knowledge of the buy-to-let market was invaluable. He was always available to discuss any questions we had and provided us with all the information and guidance we needed to confidently move into the HMO/student market. The whole process was very straightforward, open and honest. We would definitely recommend him.
Excellent result. All parties delighted. Thank you 🙏 …
5/5
Tom did a great job marketing our house and found us a buyer really quickly. We wanted to stay in the local area and there was very little available in our price bracket. Tom was proactive and found us a house in a great spot that had not yet come onto the open market. He provided a very professional service and his local knowledge is second to none.
Thank you Nikk, I appreciate the comments. I am also glad you managed to stay in the village.
5/5
After a couple of not so great experiences with other estate agents, I had lost the love of trying to find out first home. However, Tom was great - super knowledgeable, practical and personable. He doesn’t want to waste anyone’s time so is incredibly helpful whenever he can be - saving time, money and unnecessary stress! We’re so happy to be in our new home and can’t recommend Tom highly enough for his help with this.
5/5
This is the second time that Tom has acted on our behalf . We waited until he had space after being very busy last Summer , and were delighted with that decision . He is honest, excellent at communication , realistic , proactive and …
5/5
We recently sold our house with Tom and his colleague Anna, they were fantastic from start to finish. Excellent communication with great advice which made the whole process run smoothly. Thanks again to you both.
5/5
Not being from Falmouth it was difficult to know who to instruct but Tom has been outstanding since day one. Previously my experiences with Estate Agents have helped to form a very low opinion of them however Tom has turned this around with his professional and approachable attitude, enthusiasm and ability to support and find solutions. Basically he’s the one you should be instructing all day long. No regrets…
5/5
Tom has dealt with the last few properties we've bought and sold and we would never look anywhere else. Honest, genuine, knows the market inside out and well regarded by everyone. You always feel valued as a client and he always does his best for you. We would always recommend Tom to anyone looking for an agent to represent their property.
Thank you Melissa
5/5
Would certainly recommend Tom. He is very approachable, professional at all times, down to earth and easy to get on with. Because he is a one man band he has continuity and had all the answers to any queries we had. We would not hesitate to use him again and would always recommend him. Tom you did a great job 🙂👍🏻
Thank you Lynda. I will miss having your family home on my books. I always felt very proud to have it.
5/5
Personal service with integrity We were delighted with the service that Tom offered and would highly recommend him. He was extremely professional and managed our sale effectively at all stages of the process. Communication with us throughout was polite and efficient and we never had to chase up on progress. If you want a genuinely personal level of service then Tom provides just that.
5/5
We couldn’t have been more happy with Toms service. Professional, Personable and always Polite, Tom made the whole process as pain free as any house move could be. We aren’t looking to move any time soon but as and when we do, we will not hesitate to use Toms company.Thanks Tom.
Thank you so much for the feedback Gary. Enjoy your new home. 😁 …
5/5
My husband and I were so happy with the service we received from Tom. He was very well informed about the property we were looking at and able to answer all of our questions. He made working with the sellers extremely easy which helped to push through the sale very quickly. He was always quick to respond to emails and calls, which again, helped with the ease of the sale. He's extremely professional and we would recommend Tom to anyone looking to buy or sell a property.
5/5
We bought a property being sold by Tom a few years ago, mid pandemic, and had no hesitation in seeking him out when the time came to sell. He's extremely well-versed in the local market and gives an honest steer, which we really appreciate. Communications are excellent and we had no problem getting in touch on the rare occasions we needed to. He stayed on top of both our purchase and sale, pre-empting potential issues and dealing with them quickly, all the while keeping us informed and making each transaction painless and seamless.
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