Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor Managment Skills
Unfortunately my experiences with Martin and Co Dundee left a lot to be desired.As the manager of my rental property they had to be repeatedly chased up to make payment on bills and occasionally chased up to make payments to myself. My first three months were meant to have had the management fee waived, but I was charged them and had to proactively chase them up to get the fees returned.When selling the property, Ian, was often unable to maintain professional conduct. He wrote emails like they were a text conversation, meaning I would often have to wade through multiple emails. He also struggled dealing with the other owners in my building, not able to maintain professional distance from building issues. He told me on a call, “I wouldn’t sell your property to my gran”. He chased up payment multiple times before my money had arrived, and also after I had paid him. He’s not a bad person, just frustrating and a bit useless
James · 30 September 2024
★★★★★ 5/5
TrustpilotMartin & Co Prestwich have just helped…
Martin & Co Prestwich have just helped us sell our property and they were amazing! It wasn’t the smoothest of sales but Barbra chased everything all the way to the end , nothing was ever to much trouble for her, we contacted her a lot and she always got back to us no matter what time of day. We will both be forever grateful for all your help Barbra Best wishes for the future Joanne & David
Joanne · 15 November 2024
★★★★★ 5/5
GoogleLiam Jefferies was very helpful and took note of the type of properties we were looking to rent. Although we didn’t the right property suitable for our needs, would use this estate agent again. Thank you.
Beverley · 25 July 2024
★★★★★ 1/5
TrustpilotNo wonder you just have 2*s on here
No wonder you just have 2*s on here. A plumber came round to fix a problem in our next door neighbours property involving a leak... They turned off an outdoor stopcock which serves our property leaving us with a one year old who we cannot give any water, a bath, we cannot use the toilet etc. Your agents said they were sending a plumber round within an hour - still waiting hours later. Rang the emergency number and no response. Awful. Do not use them!
Megan · 27 September 2024
★★★★★ 5/5
TrustpilotA HUGE thank you to Myra in the Kirkcaldy Office
A HUGE thank you to Myra in the Kirkcaldy office for all her help especially over the last 12 months. A true professional Myra has helped us and our tenants through a very challenging time, using her extensive experience to keep us all in line with respect to new housing legislation. Could not have managed without her a gem!!!
Pam · 5 January 2023
★★★★★ 1/5
GoogleLiterally worst experience with any agency. They assume because we are students they can do whatever they want . We reported the boiler not working from November until January and nothing was done at all, they then claimed we hadn't informed them about any of the issues and denied claiming it wasn't their responsibility to fix boiler despite having emails on both ends proving they had said this word for word , they then said that in order to look at the boiler we would have to pay for this to get done. Extremely unprofessional with staff on the phone literally laughing while talking to us about how stressful not having heating for the whole of winter is . Definitely the least competent agency for student houses I've ever experienced.talked to previous tenants about it aswell and they also said they had all the same issues with the house and the agency will do everything in their power to shift the blame onto u instead of actually fixing the issue .
Update , they claimed one of our housemates yelled at them over the phone and could provide proof of this and then we asked for the proof that they offered and they said they will no longer be replying and they offered this proof before we asked for the it.
Later claimed we had never informed them of these issues and one of us confirmed this and they could prove it , we then again asked for this evidence they offered because this is untrue , they againnn refusd and continue to refuse to provide this for us and have said they will no longer be discussing it with us and have now just fully stopped replying to any email in regards to providing the evidence they offered Simply because they know it's untrue and won't admit to it but will lie to our neighbour and tell them all of the issues with the house are because we aren't paying for our gas when we have proven to them and have offered proof as to having paid double and more to what we should be . Which not only breaks privacy laws but they've shared personal details of the house on multiple occasions to the point of solicitor having to respond to them which they obviously ignored! Save yourself a headache and go with someone else .
Rue · 17 June 2022
Agent replied · 16 June 2024
Tenancy Reference Number 2525, We are disappointed to read your review. We treat all of our tenants with respect and honesty whether a residential or a multiple-occupancy tenancy. When we were informed that the boiler was not working properly we had the experts visit immediately and BlueFlame confirmed that the boiler was fully functional and there were no gas leaks. We informed the Tenants that they should contact their Gas Supplier if they felt there may be something wrong with the meter as this is the correct process however, so as to assist you, we contacted the supplier on your behalf to obtain the information as to what the problem was. We were informed by British Gas that there was nothing wrong with the meter and that the issue is that not enough money has been added to the meter to pay for the gas consumed. British Gas informed us that in January only £20 was added to the meter. At this property you arrange your own utility suppliers and you need to speak to these suppliers directly if you feel your funds are being mis-allocated.
★★★★★ 1/5
GoogleA list of reasons why you should not go with Martin & Co.
-Martin & Co do not care about the tenants or the tenants living conditions.
-Martin & Co do not do thorough inspections of the house.
-If you report a problem with the house that is Martin & co's responsibility to fix they will deny you ever telling you them (even though they should keep logs).
-Martin & Co will give you attitude and make you feel belittled.
-Martin & Co do not respect you or the neighbours surrounding the house.
-Martin & Co do not communicate to the landlord and therfore the information you provide will get lost.
- In general the agency is horrible and unprofessional and I would advise you to save yourselves from the headache they have given us.
Lani · 17 June 2022
Agent replied · 16 June 2024
Tenancy Reference Number 2525, We are disappointed that you feel that any member of the Martin and Co Team have been unhelpful, have had an attitude or have not carried out thorough inspections. When the tenancy started the Landlord himself offered to show you all how the boiler and other appliances in the property worked however this offer was declined as one of you had lived in the property previously. You yourself confirmed to Tom from Martin and Co that you had not informed the office of the maintenance issues and assured him you would do this so that we could get the jobs looked into. We never received the information. A 121 page initial inventory report was carried out in July 2021 and signed as approved by the Tenants. Two further inspection reports have been carried out on 29th September and 3rd December (11 and 12 pages respectively) and Tenants are invited to be present at each inspection to inform us of any issues. As mentioned when responding to Mr Angelov’s review we have listened to all our telephone recordings and re-read all emails between the Martin and Co team and the Tenants and have not found any rude, hostile or ‘belittling’ responses to the Tenants to any request what-so-ever.
★★★★★ 1/5
GoogleDON’T USE MARTIN AND CO
As the partner of one of Martin and Co’s tenants (helford cottage, Florence terrace) I’ve learned to never use this company. My partner has been spending 4 times the amount she should be paying on gas bills spending minimum 100 pound a month on top of her rent bills along with the rest of the tenants at this house. The problem surfaced before December and the problem as still not been resolved. Martin and co claim it is not their problem, along with the landlord of helford cottage leaving them to spend about 4 times more than what they should be paying on gas alone. I believe this is because they don’t want to replace the boiler as a new meter has been placed and the problem still stands. So if you are a student and looking for a house through Martin and co, expect to pay a lot more for your bills than you should be as it’s not their problem that you will be suffering.
James · 17 June 2022
Agent replied · 16 June 2024
Tenancy Reference Number 2525, We believe you are sending this review in relation to this tenancy although you are not a Tenant at the property. You have suggested that the gas bills for this property are high and the boiler needs replacing. We at Martin and Co rely on the experts and we therefore arranged Blue Flame to check the boiler when it was reported to us that it was faulty. They confirmed that the boiler was fully functional and there were no gas leaks. We informed the Tenants that they should contact their Gas Supplier if they felt there may be something wrong with the meter as this is the correct process however we did contact the supplier on the Tenants behalf to obtain the information as to what the problem was. We were informed by British Gas that there was nothing wrong with the meter and that the issue is that not enough money has been added to the meter to pay for the gas consumed. British Gas informed us that in January only £20 was added to the meter and not £100 as you have voiced in your review. Tenants at this property arrange their own utility suppliers and they need to speak to these suppliers directly if they feel their funds are being mis-allocated.
★★★★★ 4/5
GoogleTate Eppey was very professional and efficient
Louise · 10 August 2025
★★★★★ 5/5
GoogleBig thank you to Liam and the team at Martin & Co you have done a great job of finding new tenants for my house and ongoing management service, I recommend them without hesitation or reservation thanks again Falan
Falan · 17 May 2024
★★★★★ 1/5
TrustpilotFraud Company
Fraud Company! Please don't be misled by the positive reviews below; most of them seem to be written by their own people. If you want to save your money, time, and energy, stay away from this company. They are only interested in taking money from people while providing zero customer service or assistance with any issues you raise.I'd like to highlight a few individuals who have been of absolutely no help and perfectly represent the company's poor practices:Nisha Patel, Property Manager, Shanti Bailey, Head of Property, Kate NG, Property Manager, Sarah Louise, Pre-tenancy Manager, Deepa Sohal, DirectorThese people will tell you that they cannot assist you with anything. They are just here to steal your money. Avoid this company at all costs.We made a mistake by choosing this company to rent an apartment. After all the issues we've experienced, we are still waiting to get our deposit back. As usual, we're receiving nothing but excuses for more deductions and delays. Do yourself a favor and stay away from this company and its people.
RAKSHA · 11 September 2024
★★★★★ 1/5
TrustpilotMartin and Co Stockport
This letting agency is an absolute disgrace. I was left with no water and heating for TWO MONTHS in the middle of winter due to a broken boiler. Despite reporting the issue repeatedly, their only advice was to "boil a kettle", as if that could replace proper heating and hot water.Their negligence led to a leak in the bedroom, which then triggered my carbon monoxide alarm. This alarm, which I had to purchase myself, quite literally saved my life, as it resulted in the gas supply being shut off to prevent further danger. Without it, I might not be here to write this review!To add insult to injury, I had to pay out of my own pocket to move my belongings while repairs were carried out, and was forced to sleep in the lounge. The bedroom was unusable due to the leaks and damage.This agency clearly has no regard for the safety or well-being of their tenants. I would not recommend them to anyone. Their incompetence and disregard for basic human needs and safety are beyond unacceptable. Steer clear for your own safety!
Aliesha · 6 September 2024
★★★★★ 1/5
TrustpilotI was interested in renting a property…
I was interested in renting a property through this branch and paid a holding deposit as part of the application process.
Princess · 29 May 2026
★★★★★ 1/5
TrustpilotI would give it a 0 if I could
I would give it a 0 if I could, the staff at this estate agency are appalling, not only did they cancel my viewing and didnt bother telling me until I rang them on the day as I was waiting outside the property! I got no apology, I was told that I’d get a call back and never did it’s been a few weeks so I rang them back and the guy didn’t even introduce the company name he went ‘hello’ like it’s a personal family member he’s speaking too, then asked my number because I rang on a no caller number and told me the property isn’t available when it’s still online. The worst part was I then received 3 unknown calls right after the call ended, when I have never received an unknown call in the 2 years of having this number as no one has my number, so I’m 99% sure it’s the agent that I spoke to as he took my number and decided to ring me and be on mute. How disgusting and unprofessional!
Zee · 31 August 2024
★★★★★ 5/5
GoogleMartin and Co have been so responsive, efficient and friendly as we move into our new home. Madeleine has been very helpful and maintained excellent communication throughout which has made my partner and I feel very positive and secure throughout this process. We also spoke with Tom and Joanne at the begging of our house search, both of whom have also both been very helpful and friendly!PositiveResponsiveness, Quality, Professionalism
Sophie · 17 June 2021
★★★★★ 5/5
GoogleFantastic service from Liam in liaising viewings with us from London to Cornwall, and giving us extensive information on each property with a commitment to providing clear and upfront communication. Thank you Liam!
Jess · 10 August 2024
★★★★★ 1/5
TrustpilotOUR HOUSE IS FLOODING THE KITCHEN
OUR HOUSE IS FLOODING THE KITCHEN
NO HEATED WATER FOR A WEEK OUR FIRST NIGHT HERE
I AM APAULED
Mrs · 8 June 2026
★★★★★ 1/5
TrustpilotVery rude people .
Very rude people .. I tried to book a viewing and the person of the phone was getting frustrated that I wanted to book two viewings .. they put me on hold and hung up on me , I had to call back regarding the viewing after being interrogated about my salary. Person on the phone said “ listen let’s cut to the chase can you afford it or not “ to which I said yes I tried saying this multiple times .To which he said I have 20 years experience so I beg to differ .. really terrible .
Leandar · 23 August 2024
★★★★★ 5/5
GoogleThe team here are so lovely, and sympathetic to our needs and urgency. They were on hand for a chat or to explain through any questions or issues. Liam was stellar at making sure things were clear and any problems were dealt with asap. Defo recommend- especially as first time flat hunters!
Lydia · 17 June 2023
★★★★★ 5/5
GoogleHannah has been a great help making my experience a lovely one so far. She has been very supportive and helpful in providing support and necessary assistance for us
Alice · 9 October 2024
★★★★★ 1/5
TrustpilotAwful experience
Awful experience. The staff is a pest and very nasty. Completely different when they were in Kirkcaldy. That company in Cupar will go to hell soon. It’s a pity how Martin&Co changed. Once they moved to Cupar. In Kirkcaldy they were extremely efficient and friendly. Now they are going from bad to worse.
JA · 8 August 2025
★★★★★ 1/5
Trustpilot*** avoid at all cost ***
*** avoid at all cost *** I would give no stars if possible My experience is with the pontefract branchThe staff call for late payments before the due date, tell lies and try to steal deposits. They are extremely rude and will only answer the phone if it’s regarding payments. Will refuse to speak if it’s regarding issues. They leave maintenance Issue for months and refuse to send anyone. They use old photos to submit to deposit schemes. They show up to houses unannounced and try to make tenants pay for issues that the landlord is liable for.
Tia · 13 August 2024
★★★★★ 5/5
GoogleLiam has been great help throughout the whole process of me finding student accommodation, he has done online viewing through WhatsApp video call allowing me to view the house while i am back home working, without Liam's help I would most probably still be looking for accommodation at the moment.
Ben · 22 July 2023
★★★★★ 1/5
TrustpilotI rang Martin and co for the second…
I rang Martin and co for the second time for a viewing on a property I was interested in. The lady on the phone asked me what my situation was. I explained that I already owned a property on the street and would probably look at selling it. Ten minutes later I get a call from another woman telling me if I’m not in a position to move they can’t grant me a viewing. Didn’t even bother to ask , just assumed I had to sell to buy ! What a way to treat people, disgusting as I had the cash !!
Nicholas · 9 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
