Trusted Agent profile · Falkirk, Scotland
Verified
★★★★★
241 reviews across 1 platform
4 Bank Street, Falkirk, Scotland, FK1 1NB
Your Move's office in Falkirk, Scotland, at 4 Bank Street, is rated 4.8 out of 5 across 241 reviews on 1 platform, including 241 Google reviews rated 4.8.
Every review we hold for the Falkirk office, from every platform, shown as written. First names only.
5/5
GoogleHighly reccomend your move to anyone . They took care of absolutely everything for me ,and gordon and all the girls were brilliant from start to finish . This was our second time of using them and if I ever sell a house again I wouldn't look anywhere else .
Aw fabulous!! Love that you have had two great experiences with us. We look forward to more... Many Thanks. Marion & Team Falkirk
5/5
GoogleBought a house to let. Meg Grant was so helpful and reassuring, providing expert advice and keeping us up to date with information. Gave us confidence in taking such a step. Thank you
1/5
GoogleAppalling service and non-existent communication with regards to letting my property on two separate occasions this year. Following many successful and non-eventful years working with the Linlithgow branch, upon its closure earlier this year, I was advised Falkirk would take-over the management of my rental property. I have found them to be unprofessional and very difficult to deal with. Emails are not replied to and 'phonecalls are frequently not returned, above all by the Lettings Manager, Gillian Law. As a client, it was left to me to be proactive and to keep on top of things, and doing so from overseas was frustrating and begged me to ask the question, why pay a fee for a non-existent service? I gave them the benefit of the doubt on more than one occasion but ended up wasting time and energy in the hope they would smarten up their act. On a technical point, I also required to correct their legal team with regards to interpretation of their own lease and the legislation that indicates the end of a tenancy - they would have had it end two days early, which was not the case and would have had me lose 2 days rent. Only upon indicating I would no longer proceed with their service did this trigger the Lettings Manager, Gillian, to contact me, after a complete disregard to previous emails and messages I'd left. Very disappointing. Since changing agents, I now pay half the fee, and have a much more professional and personal service. Don't be fooled by the reputation of this large and well-known agency - I would advise you to look around and avoid at all costs using the lettings team at Your Move Falkirk.
5/5
GoogleHaving just sold my house, I must say that choosing Your Move to sell my house with, was definitely the best choice. They have made the process smooth, stress free and easy. Especially where I no longer live in the area, everything was done remotely. Your Move managed all of the paperwork, building the house brochure, taking photos, arranging and escorting the viewings, managing the offers. The solicitor they recommended has been first class. All the staff are friendly and most helpful where nothing is too much trouble. I can't fault their amazing service and am so grateful for them making the whole process really simple and stress free. We'll worth every penny spent. Just brilliant, thank you.
5/5
GoogleI have had a great experience with Your Move Falkirk so far. Laurie from the branch could not have been more helpful in guiding us on how to go about selling our first home and move onto buying our second. She has made the experience comfortable, easy and stress-free. Laurie always makes a point of saying at the end of a phone call "don't forget to contact me again if you have any other queries." Cannot thank her enough for helping us find a reliable, approachable mortgage advisor. I will be recommending Your Move Falkirk to friends in the area.
5/5
GoogleGreat service from Gordon and the team, wouldn't hesitate to recommend. The professional photography arranged by your move ensured my property looked it's best and it sold in a matter of days. Very pleased!
5/5
GoogleGordon and his team were excellent. Very helpful frendly and easy to deal with. Would recommend your move falkirk to anyone thinking of renting or buying. First Class Service. Thank YOU.
5/5
GoogleJust completed on a purchase and really pleased with the service received in particular Matthew. Always at hand to answer any questions. Thanks Matthew.PositiveProfessionalism
5/5
GoogleHave had an all over great experience with rightmove Falkirk. Very friendly stuff that deal with any issues very quickly. Huge thank you to Margaret for helping us with everything.
5/5
GoogleDealt with Laurie & Gillian at the Falkirk Branch, nothing was a bother and both were very helpful throughout 😊 …
5/5
GoogleVery helpful friendly staff. Happy to answer any questions and chases any issues up swiftly
5/5
GoogleGordon Jodi and the rest of the team at your move are brilliant. They take the stress out of moving being in contact with any updates and information. I would definitely recommend them to anyone buying or selling.PositiveResponsiveness, Quality, Professionalism
Team Falkirk are delighted to see this feedback. Thank you so much! Marion & Team Falkirk
5/5
GoogleBest estate agents - staff always friendly, helpful, and willing to go the extra mile. Thank you and a special thank you to Meg at the Falkirk branch. :)
2/5
GoogleWere very slow to respond to our request for a quote to list our house and then when they found out we'd listed elsewhere the agent couldn't help himself with a disparaging comment about the property. Part and parcel with the house buying process i'm afraid and competition is extremely healthy so this kind of attitude isn't warranted. I've not gone for 1 star as i dealt with them previously for the house purchase and the receptionist was pleasant.
5/5
GoogleGordon gave us virtual tour the same day we enquired about the property & then proceeded to to get us in promptly to see our dream home physically ! Really helpful & always in communicating fast. Bev & Brian.PositiveProfessionalism
Amazing Brian!.. Thank you very much. Kind words and what a fabulous home you have purchased. See you when it's time to uplift your keys. Marion & Team Falkirk
5/5
GoogleFirst class service from the team at Falkirk, particularly Gordon. Completely flawless and very professional, a very happy customer.
5/5
GoogleReally happy with the service from start to finish. I was nervous about the process but Jodi and Morven put me at ease from the first contact. They managed the viewings for me and secured me a number of great offers. They helped set me up for my future in my new home. I’d recommend them every time.
5/5
GoogleGordon at your move has been so helpful. The quality of work is always high standard, so much so this is my third time using them and they always do a great job.PositiveResponsiveness, Quality, Professionalism, Value
Amazing Simon & Stacey. Thank you so much, repeat business and recommendations are just the best for us here at Your Move. Marion & Team Falkirk
5/5
GoogleTremendous service from the lettings team. Looking to purchase a buy to let property and the lettings manager Gillian was helpful and very knowledgeable
5/5
GoogleExcellent service from Marion and her team in Falkirk. Will definitely use again for any of my buying/selling needs. 1st class service. Thank you
2/5
GoogleI've been calling the office several times for couple of days to arrange a viewing. Each time I was told someone will call me- no one did. I went to the office, staff assured me that someone will get in touch with me- no one did. Update- I had a call from a manager after posting this feedback so I'm adding another star.
1/5
GoogleRubbish experience as potential buyer when trying to arrange a viewing for Barlandfaulds Street in Kilsyth. No reply to various emails and when lucky enough to get through on the phone advised only one time mid day for viewings as that’s when they are “going anayway” advised they don’t offer weekend viewings.
5/5
GoogleDealt with Gillian Law, she was very professional and helpful.PositiveResponsiveness, Professionalism
5/5
GoogleHelpful, punctual and keen to do anything they can to help. Lauren and Gillian were particularly brilliant helping me with landlord queries.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Falkirk office has 241 reviews across 1 platform: 241 on Google.
Your Move Falkirk is rated 4.8 out of 5 across all 241 reviews, and 4.8 out of 5 on Google from 241 reviews.
Your Move Falkirk, 4 Bank Street, Falkirk, Scotland, FK1 1NB.
