Every review we hold for the FALKIRK office, from every platform, shown as written. First names only.
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5/5
GoogleWe recently just sold our house with Slater Hogg &Howison Falkirk and cannot rate them enough.
Sally and her team were fantastic sorting out everything for us from start to finish, we needed to sell quick and they had everything in place and our house on the market within a week and sold in less than two.
They were so professional from the word go and their customer care skills were more than exemplary.
Canβt thank them enough for everything they have done for us. Would highly recommend if you are looking to buy or sell your home.
Kevin Β· 26 March 2019
Agent replied Β· 8 June 2023
Dear Kevin,
Thank you for the wonderful 5 star rating and recommendation! The team in Falkirk are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service.
Kind Regards,
Sarah
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5/5
GoogleWe recently moved in to a rented property in which SH&H were the letting agents and we received excellent service. Their workarounds for pandemic restrictions are really thorough and it helped us get out of another place that wasn't ideal. Jackie was very helpful from the process of the viewing through to the process of getting the keys and afterwards. It was very refreshing after a less than ideal experience elsewhere.
Jay Β· 26 March 2021
Agent replied Β· 8 June 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleDealing with Jackie at the Falkirk office over the past 4 years has been a pleasure. Jackie is very informative and helpful when finding and vetting tenants for our flat. Happy to recommend Jackie and the Falkirk team if you are a landlord looking for tenants.
Blair Β· 26 March 2023
Agent replied Β· 8 June 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJackie was very helpful in the process and made life so easy. I highly recommend Slater Hogg &Howison for all your property sales and letting needs.
Bernard Β· 2 May 2024
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Bernard Ofosu Boateng. Kind regards Lucy, Customer Relations.
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5/5
GoogleI have been going into the office of Slater Hogg & Howison in Falkirk for a few weeks now and found them to be very nice and
helpful.
Pamela Bell the manager and her team tried to find me a property and kindly showed me round a few houses.
Every time I went into the office I found them to be very
welcoming and professional.
Kind regards
Pamela Nicholson
Pam Β· 6 July 2024
Agent replied Β· 22 October 2024
Many thanks for the great 5* review and your kind words Pam. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI've found their service really straightforward. The staff is very friendly and hands on.
I would definitely recommend them as Estate Agent.
Roberto Β· 8 January 2026
Agent replied Β· 15 January 2026
Thank you for the glowing review! We strive to provide a straightforward and personalised experience for all our clients. Your recommendation means the world to us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
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5/5
GoogleThe best decision I made was to sell my property via Slater Hogg & Howisons. They went far and beyond to advertise, show and sell my property. The home report, energy certificate amongst with other important things was taken care of. I was not expecting to receive much money for my property but somehow, I got an amazing offer. I can't thank the staff enough.
Joey Β· 24 June 2024
Agent replied Β· 22 October 2024
Thank you for your glowing 5* review and thank you for your kind words Joey. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe best decision I made was to sell my property via Slater Hogg & Howisons. They went far and beyond to advertise, show and sell my property. The home report, energy certificate amongst with other important things was taken care of. I was not expecting to receive much money for my property but somehow, I got an amazing offer. I can't thank the staff enough.
J Β· 6 June 2024
Agent replied Β· 12 November 2024
Thank you for your glowing 5* review and thank you for your kind words Joey. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI sold through Slater Hogg and Howison, and Richard Day and the team could not have been better. From start to finish they were helpful, friendly and always on the ball. Can't thank them enough for making my selling experience a joy.
Regards from my country (23-24 degrees at the moment writing this review).
Grovu Β· 26 March 2020
Agent replied Β· 8 June 2023
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
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5/5
GoogleI wholeheartedly recommend Slater Hogg & Howison! From start to finish, the service has been fantastic. Everyone has been so helpful. From first contact, my property was listed extremely quickly, and then sold in a timeframe and at a price I was very happy with. They have kept in touch until completion to help make sure everything goes smoothly too. So happy! π
Caitlin Β· 6 June 2024
Agent replied Β· 22 October 2024
Thank you Caitlin for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleExcellent service dealtwith issues promptly
Doug Β· 1 April 2026
Agent replied Β· 22 April 2026
Thank you for your kind words! Our team works hard to ensure prompt and efficient service for our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleMy fiancΓ© and I bought a property from this company. When it came to putting in an offer, the company were terrible at communicating with us on the sellers wishes and we had to constantly phone them to find out what was going on. Additionally, the staff were extremely rude to my partner and l on several occasions, in fact, on one occasion, my partner was at work, so business should have gone through me, however when they called me they were adamant that they could not do business with me and it had to be him (I feel as though this was because of my gender as a female because our household is fully equal in all aspects so there was no reason why they shouldnβt speak to me). We were undermined because of our young age as sellers (under 30) and as a result it ruined our experience as a whole, making us feel not worthy of our success and ruining our joy of buying a house.
With all of this in mind, when we had our offer accepted, we had to go in to show identification and they were extremely unwelcoming to the pair of us and all of the staff except Katie refused to answer any questions we had. We were made to feel stupid for having general enquiries about the process.
On the day of sale, Slater Hogg did not have the correct paperwork in place and did not communicate with us on this. Our solicitor had to chase this up throughout the day and the company didnβt seem to care about their mistake, this meant that we didnβt get the keys to our house until the evening of sale which meant it was a struggle for us to move our stuff over given the little amount of time we had. When they handed us the keys, none of the staff wished us a congratulations and none of them remembered any of our details, which made us feel insignificant and ruined our exciting process. Further, we felt as though they were very intrusive and cared more about making money than they did anything else.
To sum up, I would not recommend using this company, the staff are extremely rude and evidently have no interest towards your personal journey in buying a house. Their lack of communication made it extremely difficult for us to know what was going on, which caused constant anxiety for the both of us. I would like to stress here that my fiancΓ© and I are not the kind of people to usually comment negatively on companies as we understand that sometimes intentions can be misunderstood, however, this poor treatment happened on multiple occasions so we feel as though we ought to share our situation so that no one else has to go through what we did. These problems are all things that can be avoided with the right amount of care and concern towards their customers.
Erin Β· 26 March 2023
Agent replied Β· 8 June 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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1/5
GoogleI would recommend anyone to stay as far away as possible from slater Hogg. From the start, my partner and I were written off because of our age (mid 20βs). Our solicitor tried to put in an offer but our offer was rejected as we were told there would be a closing date and we were told that they would keep us updated on when to put in our offer. After a week, we had not heard anything from them so decided to call them, they told us that they were in fact accepting offers but yet they had not thought to contact us and tell us, like they said they would. We decided to put in an offer anyway as we loved the property and our offer was accepted, however, after this, we were frequently harassed for information on our finances: we were warned if we did not go with their mortgage advisor, we would be less likely to get the house. They frequently tried to get information on our mortgage advisor, we believe this is so they could criticise their tactics and persuade us to use theirs, which is extremely unprofessional. Our solicitor and mortgage advisor (not slater Hogg) had to get in contact with them to resolve this harassment. We were then informed that was was a sales tactic, which made us feel very uncomfortable and put us on edge. This company was very unprofessional and problematic; I would advise anyone to avoid them at all costs.
Andrew Β· 26 March 2023
Agent replied Β· 8 June 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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1/5
GoogleI would avoid SHH and especially any property that's for rent which is listed by Musha Properties. (Martin Mangaba) I rented a property for 18 months through this landlord and after 42 days and counting, I am still chasing for my deposit to be released. I've since had a counter offer were Musha Properties are trying to claim for damage which I inherited when moving into the flat and was already mentioned on the inventory at first move in date. Avoid at all costs
Paul Β· 26 March 2023
Agent replied Β· 8 June 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleExcellent service from start to finish, had couple offers within 2 weeks of going live, Richard made it easy to put on the market and Always in contact with Carmen about anyone that was interested, cannot thank her enough for making it so easy and straight forward.
Would definitely use In the future.
David Β· 26 March 2019
Agent replied Β· 8 June 2023
Hello David,
It is fantastic to read that within 2 weeks of your property being marketed with Slater Hogg & Howison in Falkirk you already had offers! We look forward to working with you again! Kind regards, Maryjane.
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5/5
GoogleHighly reccommed Slater Hogg in Falkirk. We both bought and sold with them and they made the process stress free from start to finish in a crazy time. Special thanks to Pamela and her team.
Claire Β· 26 March 2022
Agent replied Β· 8 June 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI would highly recommend Slater Hogg & Howison Letting Agent. I have been a customer at the Falkirk Branch for a number of years and my main contact is Jackie (Falkirk Branch, Lettings Manager). Over the years, Jackie and I have built up a great relationship and understanding which is very important to me. I have total trust in Jackie's judgement. Jackie gets it right every time with new tenants and makes the whole process very straightforward and painless from start to finish. I'm given regular up-dates on new legislation, when the property is going to be marketed, viewings and potential tenants. Correspondence, paperwork, legalities are always carried out professionally and in a very timely manner. Thank you from a very satisfied customer.
Linda Β· 8 June 2022
Agent replied Β· 8 June 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe contacted Slater Hogg mid February to arrange to view a house to rent in Bonnybridge. We arranged a viewing late on the Friday afternoon after my work. We met with a young lady called Lisa. She was prompt, friendly, courteous and very helpful.
We loved the house and decided to rent it.
Throughout the whole process Lisa kept us informed of the steps and progress and, within a week, we had signed the lease on our new home. We received a very comprehensive inventory and lots of useful information regarding our house.
We moved into our new home a week later and are very happy.
Thank you Lisa for all your assistance and we would definitely recommend Slate Hogg to anyone looking to rent in the Falkirk area.
Janice Β· 26 March 2016
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5/5
GoogleIn January of 2014, I lost my long time job of ten years during a company wide layoff. Because of this, it threw my rent situation into chaos. Even with a backup job I was only making a fraction of my original income. My wife and I weren't sure we were going to be able to keep our rental property.
Fortunately, the letting agents at Slater Hogg Falkirk were able to work with us during this stressful time. They allowed me to navigate my situation the best I could and get my rent payments in at a time that worked for us.
Because of their patience and support, we were able to maintain the property that we love so much. They didn't just save a house, they saved our home. Thanks again!
- Phil
Phil Β· 10 June 2014
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5/5
GoogleExcellent estate agent with outstanding communication.
Jackie, who manages the lettings side, has sourced two fantastic tenants for one β¦
Dilbert Β· 22 August 2025
Agent replied Β· 15 January 2026
Thank you for your kind words! We strive to provide exceptional service and are thrilled to hear about your positive experiences with our team. It's always a pleasure to work with you and we look forward to continuing to exceed your expectations in the future. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleApartment viewing, getting the agreement signed etc. went well without any issues. The problem starts once you have to get something repairing in the property you rent. They will forward your requests to a different set of people (same company, different department), and it takes ages to get the repair works done. If you are lucky, they might classify your repair request as "urgent" (like say if there is a leak from the ceiling) and will send someone to check that in 2 months. If they classify it as "not urgent" - well, its only two months since I reported the issue - its too early to give a time frame for that.
Anish Β· 26 March 2022
Agent replied Β· 8 June 2023
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
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5/5
GoogleJackie was incredibly helpful in enabling my daughter and I to move from milton keynes to Falkirk and getting everything completed with the help of her colleague Samira even over the Christmas and New year holidays. Excellent service.
Nora Β· 26 March 2020
Agent replied Β· 8 June 2023
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
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5/5
GoogleWell what can I say. Our house went up for sale on the Monday and was sold by the Friday. Absolutely over the moon with the service provide. Richard and Sally were exceptional and kept us updated daily. Highly recommend.
Kirsty Β· 26 March 2019
Agent replied Β· 8 June 2023
Wonderful to read Kirsty that our Slater Hogg & Howison team were able to achieve you a sale so quickly!
Thank you for your kind recommendation.
Best wishes, Scott
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5/5
GoogleWe can not thank Jacqueline Sneddon enough for the help she gave us in getting our new home. She made the process so easy for us and we would have been lost without her.
Ben Β· 26 March 2021
Agent replied Β· 8 June 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.