Trusted Agent profile · Falkirk
★★★★★
388 reviews across 4 platforms
24 Newmarket Street, Falkirk, FK1 1JQ, FK1 1JQ
Clyde Property,'s office in Falkirk, at 24 Newmarket Street, is rated 4.3 out of 5 across 388 reviews on four platforms, including 135 Google reviews rated 4.8.
135
Reviews on Google
This office
12
Reviews on Facebook
This office
4
Reviews on Yell
This office
237
Reviews on Trustpilot
Business-wide
Every review we hold for the Falkirk office, from every platform, shown as written. First names only.
5/5
FacebookBig thank you to Clark W. Gillespie, you were an absolute gentleman, very professional and down to earth! Not to mention very patient with all of our questions. It was a pleasure to meet you and pick your very experienced brain. I would highly recommend Clark’s services to anyone thinking of selling their home, thanks again!
5/5
GoogleThank you to all of the team at Clyde Property in Falkirk for an excellent, friendly and professional service from start to finish. They are very knowledgeable and helpful, keeping me in the loop at all times and were always on hand to answer my questions! I have used them a number of times now and would highly recommend.
Hi Gail, thank you for taking the time to leave a review for us at Clyde Property Falkirk. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotClarkston Team
From the moment I entered the Clarkston office I knew I was going to be looked after, my initial discussion with Marie Baines had convinced me I had come to the right people.
5/5
GoogleGreat, professional service from start to finish from Clark, Lorna and the team. Would highly recommend Clyde if you are thinking of selling your property.
5/5
TrustpilotOne team with Customer focus at the heart of it.
The transparency from the Clyde property team was 1st class. A property chain can result in a lot of concern but the team on Clyde mitigate this by being open and honest and keeping communications real time. The team in Bearsden do operate as one team which is great from a customer perspective as updates and responses to questions were quickly and efficiently handled no matter who you spoke to from the Clyde team.
5/5
TrustpilotThanks, Rachel and Jack!
Services from Clyde were very reliable. The support from the entire team, especially from Rachel and Jack, was really helpful to make the process of selling a property smoothly.
5/5
GoogleThank you to all of the team at Clyde Property in Falkirk for an excellent, friendly and professional service from start to finish. They are very knowledgeable and helpful, keeping me in the loop at all times and were always on hand to answer my questions! I have used them a number of times now and would highly recommend.
Hi Gail, thank you for taking the time to leave a review for us at Clyde Property Falkirk. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleFirst class service. Highly recommended. Clyde Property have acted for us now for over a number of years, helping us to sell property, Every one we have dealt with has been courteous and professional. They have provided us with excellent advice / feedback whilst keeping us informed at every stage of the process and we would highly recommend them.
Dear Mrs Bryson, thank you so much for your positive comments about Clyde Property Falkirk. We really appreciate your feedback. We hope to be of service to you again in the future.
5/5
TrustpilotFrom very beginning to end of the…
From very beginning to end of the process (which took some time), the service from everyone was exceptional. Would highly recommend every time.
5/5
GoogleProfessional friendly service from viewing to acceptance of my offer. Exceptional response times to all calls, even over weekends, I could not fault Clyde Property and applaud all their staff for their support, guidance and patience through the process of trying to buy various properties in this very challenging market for purchasers. Thank you ladies!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for 5 star review and for sharing your positive experience. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind regards from all at Clyde Falkirk
5/5
TrustpilotHighly recommended for a professional and proactive service
Clyde were so professional and efficient in all aspects of my property purchase and sale. Staff were helpful and proactive in following up with viewers and keeping us updated on progress. Their online video and photos really captured interest and ensured that we had lots of viewers in the 2 weeks our property was on the market for.
5/5
TrustpilotReally helpful staff
Really helpful staff. Professional and organised. Very good service. Would highly recommend.
2/5
TrustpilotBad for tenants and good for landlords.
Bad for tenants and good for landlords.We had the worst check out process we ever faced living in Scotland. The process took 26 days after repeated calls to the office. Then as all the shady agencies they charged 168 pounds for cleaning when we had already used the professional cleaning services. They know we need the deposit money as soon as possible so they used this against us. They also charged £150 for damage where most of the items were as it is what we got when we moved in. During our more than 2 yrs of stay in the flat we didn't face any problems with the agency or landlord, but it suddenly became a different company when we handed out our notice.I would advise every tenant using this agency to take photos and note down any micro problem you find and then only sign the agreement. And do the same thing before you handover the keys.We didn't have this problem with any of our previous agency.
5/5
TrustpilotFriendly and supportive
Friendly, efficient and helpful, Clyde Property kept me informed and supported throughout the process of finding a rental property that was right for me. They worked through what I was looking for to help me identify appropriate properties to view at the outset, and were always responsive to questions during the application process and later stages of referencing and moving in. It made it very stress free!
5/5
TrustpilotI let my property through Clyde…
I let my property through Clyde Property and they were an excellent agent. When I decided to sell my flat, I again used Clyde Property, Kirsten and Niki were my main contacts, and I have to say they were excellent, and achieved a very good price for my flat.
5/5
TrustpilotWe have been really impressed with…
We have been really impressed with Clyde Property. Being first time buyers the whole process is very new to us, Andrew Walker put us at total ease during our viewings and if it weren't for his knowledge, strong relationship with the seller and his other colleagues we wouldn't have just purchased out first family home. Highly recommend Clyde for a friendly, professional and stress-free buying experience.
1/5
GoogleI felt they weren't very fair with buyers. Not very helpful with regards to the condition of the property we were viewing. I was told that after I buy the property if there was anything wrong I could take it up with the company that did the Home Report. Which to me seems ludicrous when you have already bought the property
Failure to observe the Sellers express wishes at the viewing unfortunately led to your being asked to leave the property. Intimidating and reckless behaviour will not be tolerated by ourselves or our clients. It is surprising that some weeks later you think you are in a position give a review.
5/5
TrustpilotFirst class from start to finish
First class from start to finish , double quick results by a dedicated & friendly staff , can't be faulted .
1/5
TrustpilotAppalling rental property management…
Appalling rental property management service. Avoid if you’re a landlord or a tenant.Disastrous inability to communicate. Unreliable trades persons sent to deal with issues, Incorrect rent payments made to me even though tenants paid Clyde correctly. Didn’t even respond to my notice to terminate contract with Clyde, then so slow to act that transfer to new agent for one property had to be delayed. Clyde failed to act on tenants repeated reports of a leak for two months - downstairs property ceiling collapsed as a result. Showers not working properly for more than 6 months - in this time Clyde arranged a contractor to attend who replaced both showers (which was clearly not the issue anyway) but who then refused to attend again when that didn’t fix the problem. Clyde didn’t have any plan at all after that so I had to take back management of the property myself to resolve this issue. Clyde failed to transfer utilities into tenants name as stated they would - 10 months on and I’m £200 out of pocket and still dealing with outstanding issues with Scottish power as a result and my tenants are still trying to pay off a large bill they weren’t aware of. After I left Clyde, my tenants received invoices to pay rent to Clyde still and I received notice of mandatory testing to be done. Went into local branch to take back the keys they held and the manager claimed no knowledge of any problems or that we were leaving, however tenants had repeatedly contacted her about the issues they’d had!I’d have been better managing the properties myself from the start as I ended up spending more time chasing Clyde than if I’d just been dealing with things myself. Also I feel so bad for my tenants who’ve had so much stress and worry not to mention financial implications due to Clydes ineptitude. Unbelievably poor service.
1/5
GoogleFound it rather difficult to get a viewing booked in, it needed to be after 5pm or on weekends due to my shift work. After a couple of weeks of trying the house I was interested in accepted an offer. Wouldn’t recommend.
1/5
TrustpilotSimple urgent repair. Still not done.
I have a simple repair that is needed (reported on Jan 12th) to keep the front door and 3 internal doors shut. Have had to chase it every step of the way. Rubbish excuses. Rubbish communication. Rubbish service. Zero compassion. Innefective. Would not reccomend. Would not have moved in if I had known about issues. They were either not in the inventory or they were and had not been spotted. Its to protect my toddler so I'm losing my mind a bit trying to keep chasing. Really unpleasant worrying about it.
5/5
TrustpilotThe Amazing Clyde Team
Allan and the Clyde team were fantastic. The marketing for our property was fabulous and truly sold our house. The team settled our nerves when the market slowed over the festivities, encouraging and reassuring us. Communication was amazing and contact was made almost daily. I would definitely use the Clyde team again if ever the need arises. Thank you so much to you all
1/5
TrustpilotBeware of future dealings with Clyde Property Helensburg
We rented a property with Clyde property Helensburg and from the outset it was scaling one obstacle or the other about mandatory insurance with the referencing property to them providing just a gas cooker for the new apartment after collecting 2months rent as deposit to their not responding to emails or using another unverified email to respond to or probably evade "sensitive" issues. They don't deserve even one star at all as they are so hard-hearted and all about their contract with the client without a recourse on how to balance the relationship with the paying tenant. I can't see how any tenant can last long in any of their properties with their current perspective on "how it should be" rather than "how it can be better"
1/5
TrustpilotAwful property management service
Awful property management service, once they've taken your money you're left to deal with staff with horrible attitude. Slow and delays to repairs!
Dear Jay,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of your tenancy (I assume). We do pride ourselves on customer experience and as such I would be keen to have a further discussion with you in terms of the tenancy whilst also reviewing your property file on our system. I am available and can be contacted anytime on 07860953860 or craig.moody@clydeproperty.co.uk.Many thanks,Craig
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