The Norfolk Agents Fakenham reviews

★★★★★ 5/5

Google

We have just sold our house via The Norfolk Agents and would definitely recommend them. Sammi was a confident, calm and brilliant person to have in our corner - always one step ahead and on top of negotiations so we never had to chase. We trusted her with some intense and tricky negotiations and it was thanks to her that we got the sale over the line - always jolly and measured, she has been really great. Thank you, Sammi!

Katharine · 25 March 2026

★★★★★ 5/5

Google

This is the third time I have sold with The Norfolk Agents. For my house sales their package deal was far cheaper than any agencies locally working on a percentage. For this you would think and people often say you would get less service. The after sales service would be almost expected to be minimal as they aren’t waiting to get paid if you have paid upfront. For the Norfolk Agents this isn’t the case. You are given a selected agent to be your after sales contact in this instance it was Annabelle at the Fakenham office. An absolute asset to their team. I can’t praise her enough. Our chain has been hideous in a current tough market and honestly I should and could have given up multiple times but Annabelle has been amazing. Honest, genuine and always made me feel like I was important, not just a sale. I’ve dealt with a lot of agents and I would continue to use these guys why pay more when you can get a better service for less.

Adele · 26 February 2026

★★★★★ 4/5

Google

Overall the agents and especially Hayley were very good. We were told that we would have an allocated person to speak to from the beginning, which didn't really happen until we were closer to selling. This was a little disappointing, but not a deal breaker. And the number of different telephone numbers we were contacted from was confusing, we never seemed to get the right one to return a missed call! We are obviously pleased with the end result and would (have already) recommended the Norfolk Agent to family and friends

Liz · 3 October 2024

★★★★★ 5/5

Google

I cannot recommend Lucy at The Norfolk Agents highly enough. From start to finish, she went above and beyond to support me through the sale. She was always available, professional, and unfailingly helpful. I was kept updated at every stage, and her proactive approach gave me real confidence throughout the process. Towards the end, when things became more challenging, she worked tirelessly to help get everything over the line. Her dedication and commitment made all the difference and I am truly grateful for her efforts.

Adam · 22 October 2025

★★★★★ 5/5

Google

It was about time Estate Agents gave options on the services provided to their customers. The Norfolk Agents is taking a modern approach and giving options so customers can choose how to sell their home. I was really impressed. What was also refreshing was the lovely Shaye who came round to do the valuation. We have bought and sold a lot of houses over the years so I know all the old sales speak and it gets creepy, cheesy and irritating. Shaye was just completely genuine and honest. She only had good things to say about the company as an employer too, which is a good sign.

Andrea · 24 September 2024

★★★★★ 5/5

Google

This is the second time I've sold a house through the Norfolk Agents and cannot recommend them highly enough. Everything is made simple and the savings are huge! We have been looked after by Lucy who goes above and beyond and is genuinely pleased for clients during the stressful but also exciting time of house buying and selling. These are not 'normal' estate agents- give them a call! Lucy is a credit to the business, thank you!

Hannah · 24 September 2024

★★★★★ 5/5

Google

5* for The Norfolk Agents! Choosing an agent to sell our first home was not easy - to go with the traditional 'High Street agent' model or this hub model with associated savings and its choice of price packages. Have no fear - this model works. Ross came and photographed our house and produced a super online brochure. Everyone in the office has been so kind and professional and efficient answering our many questions. But a big shout out to Emily W who managed several viewings within just a few weeks of us going on the market, and Haley B who helped us negotiate with our eventual buyers - after just 6 weeks. Everything has gone so smoothly and I have to thank the Norfolk Agents for their attention and professionalism. Highly recommended.

Julia · 18 December 2023

★★★★★ 5/5

Google

We had such a good experience with The Norfolk Agents and would highly recommend them to anyone else looking to buy. Lucy was efficient and professional and made sure everyone was communicating to enable a smooth purchase. It was her proactive manor towards the end ensuring everything was finalised which helped ease our stress which we were very grateful for. Thank you Lucy and to all the team

Andrew · 26 July 2024

★★★★★ 5/5

Google

I have dealt with Lucy Skerry for two house purchases now and in both instances she has been exceptional. She is friendly, professional, goes above and beyond her role and is a complete credit to the company. I recommend Lucy highly and suggest you contact her for all your estate agency needs, she's a diamond!

Emma · 3 December 2024

★★★★★ 5/5

Google

I just exchanged today after a very long complicated and hence stressful sale. I honestly believe the sale wouldn't have happened without Lucy Skerry's negotiation and people skills. I highly recommend Lucy and The Norfolk Agents if you want to sell your house.

Cameron · 12 March 2026

★★★★★ 5/5

Google

As usual, not everything went to plan with my move but Lucy and the rest of the team at The Norfolk Agents acted professionally and resolved all the issues. I am now settling in to my new home. Thank you Lucy and the rest of the team and I wish you all the best.

Jason · 9 December 2024

★★★★★ 5/5

Google

What can we say??? Absolutely fantastic service yet again from the Team. From initially speaking to Ross ,to setting up a speedy meeting to get on the market, to viewings , to a huge amount of phone calls , nothing was too much trouble and communication was quick and full of advice and banter! Lucy was an absolute superstar and Shaye was superb too! The upfront package is a great deal! Soo much thanks to you all for all your patience!! With thanks from Jon and Claire 😊

Claire · 22 June 2023

★★★★★ 5/5

Google

I couldn’t haven’t got through this process without Shaye and Lucy. There were so reliable and always contactable and absolutely saved the day during the most stressful period of the transaction. I can’t tell you how much of difference you made; thank you!

Kim · 26 February 2026

★★★★★ 5/5

Google

Norfolk Agents answer the phone speedily and queries are answered with speed and efficiency. Lucy is an angel of the highest order. Through a protracted sale she kept everything running as smoothly as possible Even on her days off she had her finger the pulse. I would not hesitate to recommend Norfolk agents.

Ann · 22 November 2025

★★★★★ 5/5

Google

We exchanged contracts today on our property which has been listed with The Norfolk Agents. They have an excellent billing structure, allowing sellers to choose how much they pay and which of the agencies services are used. Throughout our sale we have dealt exclusively with Lucy Skerry. Lucy has been outstanding, very knowledgeable about the housing market and able to offer appropriate advice about the pricing and marketing of the property. Her greatest asset has been her understanding of the stresses we were facing during the sales, and her positivity towards us. Overall, this has been a very positive experience from a company who we would highly recommend.

Graham · 18 January 2025

★★★★★ 5/5

Google

Lucy went above and beyond during our house move. Keeping me updated on issues she didn't really need to. Which really helped me keep calm during the long process. She really is a brilliant asset. Thanks again Lucy

Betsy · 21 March 2026

★★★★★ 5/5

Google

We had a difficult purchase, due to elsewhere in the chain but Lucy was fantastic with prompt responses throughout the process and even more so on completion day when that went sideways - again due to the same party elsewhere. excellent service and many thanks

A · 15 January 2025

★★★★★ 5/5

Google

Highly recommend The Norfolk Agents! Very fair flexible pricing. Excellent, honest and reliable customer care throughout our sale. Lucy went above and beyond to take the stress out of the process for us - thank you so much! The Norfolk Agents really have broken the mould of Estate Agents!

Cherry · 19 November 2024

★★★★★ 5/5

Google

Tom, Michelle and Shane from the Norfolk Agents have all been fantastic at supporting the sale of my house. From start to finish communication has been excellent. Not too pushy yet organised and followed all lines of inquiry. Tom kept me up to date with reports on levels of engagement. Norfolk Agents, Ward Gethin Archer and Paul Garner (mortgage broker) have been a brilliant team in getting a swift completion.

Sinead · 28 March 2025

★★★★★ 5/5

Google

Dealing with all the staff especially Shane Ballard has been a pleasure. Their enthusiasm to sell our property was second to none at this difficult time in the property market. They never lacked the dedication to finding the right buyers for our property We would highly recommend their services and we would not hesitate to use them again in the future if required. Thanks again to a fantastic team. Terry and Angela

Angela · 30 April 2023

★★★★★ 5/5

Google

We previously used The Norfolk Agent for the sale of our old house, and had been delighted with them, so it was an easy decision to ask them to rent our house for us this time. They made the process as stress free as possible, communication was always excellent, and we felt completely supported. Huge thanks to Laura and the team!

M · 28 January 2024

★★★★★ 1/5

Google

Absolutely appalling Estate Agents, BEWARE if using them. We are trying to move up to Norfolk from East Sussex, so not easy. We had travelled up in a day to view a property that was being marketed by The Norfolk Agents. When we made the booking we actually asked for feedback on why they thought the property had not sold, as it had been on the market for a while. We were told that there was no overriding reason, but they had been told by some viewers that the garden was a little unmanageable. At no point were we told that an offer higher than the asking price had already been made. Unfortunately, we fell in love with the property and told the vendors that we would be putting in an offer for the asking price. The vendors seemed really pleased by this and said they hoped to see us again soon. As soon as we got in the car, we phoned The Norfolk Agents and put our offer of the asking price to Daniel, who asked the relevant questions around our sale. Again, no mention of the higher offer. It took us nearly 4 hours to get home and, in that time, The Norfolk Agents had not contacted us to let us know the outcome of our offer. We therefore put a call in only to be told that the vendor hadn’t had the opportunity to discuss it with his wife (sceptical about this as they were both together when we left and immediately put the offer in) and that someone would call us back just after 09:30 the following morning. 09:30 came and went, without the promised call so, again, we had to call them. This time, Charlie picked up the call and, when asked if there had been any feedback on our offer, he responded by saying that the owners wanted the weekend to consider this. We were a little perplexed by this as we had offered the full asking price, so asked Charlie what he thought may be the reason for the consideration. Only at this point did Charlie come clean and say, in his words “between you and me, the vendors have received an offer higher than the asking price that they are considering but this is not a viable offer as these people are not in a position to proceed”. When questioned on how a non-viable offer could even go through to the vendor, and was being considered, Charlie was not able to produce a valid response. I was quite perturbed by this situation so my husband also put a call into Charlie to get some more exact detail as to what was happening. He was given the same, woolly response regarding the “non-viable” offer. The call was ended by Charlie promising my husband that he would call back at 09:30 on Monday with an outcome on our offer. Well, surprise, surprise, being the ultimate professionals that they clearly aren’t, it got to 10:30 and still no call from The Norfolk Agents. We, again, had to call them only to be told that neither of the agents dealing with the sale were available. We did eventually get a call back from Shane only to be told completely conflicting information to what we had been told by Charlie. We were also told that an offer had been accepted from people that had viewed the property after us. Why they couldn’t have called us at the promised time to let us know another offer had been made, and to give us the option to counter offer, is completely beyond us. We are in a prime position to proceed with the sale on our property so there is no other reason, other than complete underhandedness and dishonesty of the agent, why this should have happened. Estate Agents sometimes get a bad wrap and, in our experience, this is very rarely valid. Well, The Norfolk Agents certainly responded to this negative review a lot quicker than they were to return our calls, no surprises there! Shame there was no apology for their appalling lack of communication, or explanation for the fact that the only offer we were told about, on the day after our viewing, was the ‘non-viable’ option. I rest my case, they are an absolute shambles!!NegativeResponsiveness, Quality, Professionalism, Value

Tracey · 26 August 2021

★★★★★ 5/5

Google

Lucy was the most professional and efficient agent I could have hoped for always keeping me informed of the state of the chain whilst managing my expectations. I would highly recommend Lucy and full The Norfolk Agent team

Belinda · 26 November 2025

★★★★★ 5/5

Google

The Norfolk Agents have been amazing they really took there time to take the best photos for us, we have had a long process of selling but Daniel has been so good at helping us and keeping us in the loop. We paid the upfront fee which was such good value and I never felt we had lesser service because of paying upfront. We was very impressed and would never hesitate to recommend them.

Katie · 28 May 2022