Acorn Property Group Exmouth reviews

★★★★★ 1/5

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Cottrell Gardens

Today marks another bizarre day at Cottrell Gardens as the main builders have packed their bags and left as Acorn have fallen out with them and not paying them. This is the 2nd time this has happened so impressively, Acorn have now fallen out with 2 main builders, several sub-contractors and pretty much everybody who’s bought a house here. I wonder if Acorn will ever realise that they’re the lowest common denominator with all these disputes?We bought over a year ago and had one huge problem that was resolved quickly so we thought they’d be ok. They also fixed some initial snags after a long while but at least they were done. However, Acorn no longer respond to any residents at all and several of us have quite major problems that look like are never going to get resolved without legal action.My advice, don’t buy at Cottrell Gardens until Acorn change the management team for this site as there’s no way things can improve with the current personnel.I should mention however, the sales team are fantastic but unfortunately are let down by the MD and site-manager.

Welsh · 6 December 2022

★★★★★ 5/5

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Thank You Acorn

We recently got the keys to our new 2 bedroom property on The Old Printworks site in Frome. From start to finish I can honesty say that Helyn & Diana have kept us informed of what was happening and when. We had a couple of issues nearing completion but these were dealt with very swiftly and put right immediately.We are so pleased with the house and the way it has been built and the finish is excellent. The service from all the staff has been amazing.

Paul · 25 November 2022

★★★★★ 5/5

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A team that cares about accessibility

We have accessibility needs, and the team went above and beyond to find a property that would work for us and to put in place plans for us to modify and make changes to the property to ensure it would suit our family. Couldn't recommend them more!

Megan · 29 November 2024

★★★★★ 1/5

Trustpilot

Trust issues with this company

We made the mistake of trusting Acorn Property Group, and now we find ourselves in the extremely difficult situation, having to pursue payment through the courts. We urge others to exercise extreme caution when dealing with Acorn Property Group or any of their subsidiary companies, as their actions have demonstrated a lack of integrity and commitment to honouring their contractual obligations.

Merer · 2 April 2024

★★★★★ 5/5

Trustpilot

It’s 4 years since we started the…

It’s 4 years since we started the process of purchasing a property at The Rest. We were in from the start of the development and had to do everything by Email. We purchased our apartment sight unseen because of Covid but we were very confident with Acorn and their on-site staff that it would it would work out fine. And it did. The apartment and overall development is wonderful.Without the sales team of Rebecca, Julia, Jasmine, and Jessica this would not have been possible. They were our communication channel in the design and construction stages of our much modified apartment. I am sure this was not in their job description. If it was, then they went above and beyond to work so cooperatively and effectively with us throughout this complex project. Their attention to detail and responsiveness was so impressive. Since our purchase, Rebecca has continued to be our on-site go to person on basically everything. She is the Ambassador for Acorn and deals with things big and small with such professionalism, enthusiasm and aplomb.Elwyn Griffiths, October 15, 2022.

Elwyn · 15 October 2022

★★★★★ 5/5

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Property purchase - The Links Rest Bay

I bought a property in the Links Rest Bay, brand new and I must say that the service from sale right up to any snaging and repairs that have been needing done from a new build has been exceptional. Their customer service is excellent, their communication is excellent and dealing with Rebecca at the Links office has been outstanding. Rebecca has dealt with requests and responded to queries almost immediately. Thank you to Acorn group for being fantastic pre sale and post sale.

Rayner · 3 October 2022

★★★★★ 1/5

Trustpilot

Poor aftercare and snagging, Major issues unresolved after 18 months, Rude Aftercare team member

Purchase a house from Acorn around 18 months ago. While the house itself looks lovely and its in a great location. Building work is not great, which is not a deal breaker. The problem is their after care service and poor snagging follow up. Many issues have been around for many months, and they try to drag on issues until property owners give up chasing.What worse is you will have to deal with their aftercare (Justina) who is a absolute nightmare!Would I buy another home from Acorn? BIG NO.

James · 19 September 2022

★★★★★ 5/5

Trustpilot

Very productive week of after-care from…

Very productive week of after-care from Tomasz and his team at The Old Printworks. Several small but important snags put right and, in some cases, items we weren't even aware of e.g. electric sockets with USB connections. Generally, lots of activity on the site with more people moving in as well as substantial work on the commercial block and phase 2 building. Spring is sprung, it seems.

Michael · 14 March 2022

★★★★★ 5/5

Trustpilot

Cross Farm Green Success

We moved to a property in Wedmore about a year ago and the whole of the sales process was very well handled. We chased this development for two years before we finally purchased here. Tom Markham and Harry Renshaw-Smith spent a lot of time with us providing floor plans and specifications and pushed to get us the completion we needed. We have been very happy with the quality of the build (pity about the lack of sink in the utility room!) and the initial snags were dealt with quickly by the site team lead by Valdas. We are about to call on the aftercare team to deal with the minor 'first year' snagging issues and do hope that this will be dealt with as successfully. Getting access to the after care team is perhaps the weak spot in the Acorn organisation.

Martin · 16 November 2021

★★★★★ 1/5

Trustpilot

Disappointing company, caution advised

Disappointing company. Marketing literature says the right things, but complete lack of action once they have your money. Pressure from the sales team and some lack of honesty regarding problems with the property. Once you have purchased, they don’t care about snagging, making excuses and prioritising properties for sale over those with people in them! Some of the workmanship is really poor quality. If you buy from this company, understand there will be lots of issues that they are reluctant to deal with, waits of 4 months for simple but essential repairs is just not good enough.

Experienced · 6 November 2021

★★★★★ 5/5

Trustpilot

Our new home at Cottrell Gardens, Bonvilston

OK we’ve experienced setbacks in obtaining our new home at Cottrell Gardens, Bonvilston what with Brexit and Covid, however, the lovely & friendly sales team consisting of Sharon, Amy & Jasmine have made up for it! We reserved our new home through Sharon who is always so positive and helpful, nothing is too much trouble for her. Amy & Jasmine have also been fantastic too. We are so close to the finish line now, we’re literally counting down the days until we can finally call our new house home. Keep up the good work lovely ladies as you’re doing a grand job!!! Catherine & Andy 🤩

Catherine · 27 October 2021

★★★★★ 4/5

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Wedmore Development - We chose our Acorn home after comparing…

We chose our Acorn home after comparing the specification of similar sized properties within the area. The house was superior and is finished to a high standard and provides many features which you do not generally get in new built houses. This includes, good quality fittings, storage and energy efficient cost saving attractions. As previously mentioned it would be desirable if there was flexibility on the specification. Tom from the Sales Team and the Site Manager Valdas have provided an excellent service from the outset and whilst the snags have been minor they have been dealt with very efficiently. We have been very pleased with the service of Acorn.

Lynda · 26 October 2021

★★★★★ 5/5

Trustpilot

Looking forward to our future home!

This is our first new build property. So far the team we have dealt with have been brilliant. Informative and honest about the process.At time of writing our house will not be ready until December, however we have had regular updates from the team. We have even had a hard hat tour of our potential home and so far we are really pleased with it. Structurally it looks very sound and everything is on spec.We have spoken to two sets of people that have lived in the development now for 8 months and 13 months respectively. They are extremely pleased with their homes and feel they have been built well.Of course they have mentioned the usual inevitable snagging issues which comes with a new build. However they have been assured that these issues have been dealt with. Our reasons for moving to this kind of development is the interesting design and eco friendly aspects of it & the spaces between the houses.

Foster · 20 October 2021

★★★★★ 5/5

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Acorn apartments Porthcawl

Biggest and best decision we have made!!! Down sizing from a detached property to a ground floor apartment was a little scary to say the least. However the experience from choosing the property, the service from both Rebecca and Julia throughout, moving in and particularly the after care and support we receive has been incredible. We are absolutely delighted with our new home and I have no doubt any problems we endeavour will be resolved without any delay.

Mari · 7 November 2021

★★★★★ 5/5

Trustpilot

A good representative

We had a few problems with our flat at St Leonard’s Quarter; one big and several small problems. Happily these were dealt with by a very pleasant and extremely competent young man, Ian Stevenson, your “snagger”.

Sinclair · 9 December 2024

★★★★★ 5/5

Trustpilot

We bought a property at The Links and…

We bought a property at The Links and are really enjoying the apartment. Everything went very smoothly and any snagging was quickly dealt with. Team have been great and super helpful. Would highly recommend the development, the company and the team. Indeed we liked it so much we are considering a second apartment to rent out.

Michael · 12 June 2022

★★★★★ 1/5

Trustpilot

Caveat Emptor ! …

We’ve been at Acorn Duporth for nearly 3 years and at first we’re pleased but the management has really gone downhill since. We would not have bought here had we known

D · 8 January 2025

★★★★★ 1/5

Trustpilot

Think twice

If you're thinking of buying on one of their developments think twice. The build is classic new build i.e. lowest possible building regs. That's fine as long as you go in with your eyes open. The real issues come afterwards, after they have your signature on their agreement! Significant pressure applied to get you to close earlier than your solicitor is ready for, borderline bullying e.g. we'll cancel your sale. Then when you're in expect reneging on any promises to fix fixtures and fittings which aren't working, sub-standard fittings and tradesmen that don't know how to fix things so that they stay fixed. They also don't reply to emails and there is no escalation, it will be ignored. So if you can cope with the ongoing hassle, go ahead, but we never would again

Cheryl · 7 October 2020

★★★★★ 5/5

Trustpilot

professional, courteous and reliable company

I have worked with Acorn Property Group for a number of years now and found them to be a professional, courteous and reliable company. In particular Kyla Campbell is very responsive and is a pleasure to deal with. I cannot recommend Acorn and Kyla highly enough

Jo · 17 April 2023

★★★★★ 5/5

Trustpilot

Perfect seaside apartment, amazing customer service

We brought a seafront apartment at the links - with the whole process managed seamlessly by Rebecca. We originally went to buy a different (smaller!) apartment, but her understanding of our needs, lifestyle and development meant that she found a far better choice which suited our family and longer term goals. The flat is wonderful, and aside from some snagging issues, have loved our experience to date.

Miriam · 8 September 2022

★★★★★ 1/5

Trustpilot

Deeply Disappointed, Appalling Aftercare and Customer Service for Frome development

I would strongly caution anyone considering buying a property from Acorn Property Group.

C · 21 July 2025

★★★★★ 5/5

Trustpilot

Every time Vince comes over to do works…

Every time Vince comes over to do works he’s so helpful and always goes above and beyond to make things look great or help solve a problem. He’s always really polite and friendly and clearly loves his job which also shows in the quality of his work.

Elly · 19 June 2025

★★★★★ 5/5

Trustpilot

Cross Farm Green.Wedmore

Thankyou very much Vincent for your due diligence and commitment to putting problems right.Without your perseverance and ability we surely would had had bigger issues.

David · 23 January 2025

★★★★★ 5/5

Trustpilot

The communication and advice received has been 1st class

The communication and advice received from Rebecca Bryant has been exceptional and extremely professional.

Ian · 26 September 2022