Trusted Agent profile · Exeter
★★★★★
696 reviews across 2 platforms
Balliol House Southernhay Gardens, Exeter, EX1 1NP
Vickery Holman's office in Exeter, at Balliol House Southernhay Gardens, is rated 4.8 out of 5 across 696 reviews on two platforms, including 10 Google reviews rated 2.6.
Tell us what you need and we'll put you in touch. Vickery Holman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
4/5
TrustpilotVery comfortable working with Vickery!
Very honest appraisal of home, services and current market values. Friendly and knowledgable staff who seemed to always be available to talk.
Dear Mr RoweThank you for taking the time to leave our Farnborough office a review. It was a pleasure working with you and we hope you and the family are settling in well to your new home.Kind RegardsStuart Wright - Area Director
5/5
TrustpilotAn excellent company that looked after…
An excellent company that looked after me for five and a half years! Nicky & Karen a real pleasure to deal with.
Dear Mr PaddockThank you for your kind words for both Nicky & Karen. I have passed them on and the whole of the team send their regards.Kind RegardsStuart Wright - Area Director
4/5
TrustpilotQuick Sale
Found a buyer for the house quickly and kept in touch during the process weekly which was good. The legal process took longer than hoped but this was down buyer's agenda etc.
5/5
TrustpilotWe had the pleasure of dealing with Matt and Edward
We had the pleasure of dealing with Matt and Edward at Vickery, Frimley recently whilst searching for our next home. They were always helpful and were quick to call to offer us viewings at any new and suitable properties. They were a pleasure to deal with.
5/5
TrustpilotVery polite
Very polite, helpful, informative and prompt.
Dear AlaaThank you for your review, it is really lovely to get such positive feedback.Kind RegardsStuart Wright - Director
5/5
TrustpilotVery smooth sale and would listen to …
Very smooth sale and would listen to what we had to say. Nothing went wrong with Vickery's part they played. Would use again.
Dear Mr & Mrs JonesI am pleased to hear that you had such a positive experience during the sale of your home.I have passed on your comments to our Farnborough office who send their regards. Thank you for taking the time to write a review and we hope that we can be of service to you in the future.Kind regardsRichard Lake - Director
5/5
TrustpilotEfficient and reliable successful sale agree within 1 week over asking price
Efficient and succesful
Dear FaridaThank you for your review.Kind RegardsStuart Wright - Director
3/5
TrustpilotAverage performance
Average performance. Pushy "early career" estate agent, very arrogant and no sense of customer serviceManger intervened at my request and resolved the situation
Dear Mr Butler,Thank you very much for taking the time to share your feedback with us. I am sorry to hear that your initial dealings with us were not to your satisfaction, however I am glad that our management team were able to successfully resolve the situation for you.Please be assured that we take all feedback very seriously. It is only by customers sharing their experiences with us that are we able to ensure we are providing the very best level of service, and your feedback has been taken on board. I wish you all the best in your new home, please do not hesitate to contact us if you wish to discuss any aspect of your purchase further. Kind RegardsRichard Lake - Director
5/5
TrustpilotHouse purchase
Excellent communication throughout purchase from start to finish. Not a single issue, always informed of any update and all questions answered.
Dear Mr TaylorThank you for taking the time to leave our Farnborough office a review. I am delighted that the transaction went so smoothly for you and that the team were on had throughout to keep you updated.Kind RegardsStuart Wright - Area Director
5/5
TrustpilotVickery Letting Agents excellent and trustworthy service
Vickery Letting Agents have managed my apartment consistently for over 5 years, efficiently and effectively. Their response and service has been exemplary.
Dear Mr BroughtonThank you so very much for your great review, it is very much appreciated.I will ensure to pass on your kind words to all staff involved in the management of your property.Kind regardsKaren Howard - Lettings Admin. Department Manager
1/5
GoogleAbsolutely rubbish service, no professionalism whatsoever and no chance to counter offer! Stay away!
5/5
TrustpilotWonderful staff and service
Excellent full management service providedChris Mason had been excellent in sorting the problem She showed high level of professionalism and hard working
Dear Dr Al-AssadiThank you very much for taking the time to leave us such a great review.Your kind words have been passed onto the Management Team including Chris Mason.Kind regardsKaren Howard - Lettings Admin, Department Manager
5/5
TrustpilotWould Recommend
Excellent staff, very good service from start to finish. Particuarly Sarah, who updated me each week with progress. Issac well done!
Dear JackieThank you for taking the time to leave us some feedback. I am so pleased you have been happy with the service provided by Sarah and Isaac in our Fleet office. I have passed on your kind words to them both.From the whole team we wish you a very happy future in your new home.Kind RegardsStuart Wright - Area Director
1/5
TrustpilotA terrible estate agency with morals …
A terrible estate agency with morals impressively lower than the accepted norm for the industry. Would never deal with them again.
Dear Anon,Thank you for responding to our invitation to provide a review. We take customer service very seriously, as is highlighted by the high volume of 5 star reviews we regularly receive from our customers. It was therefore both a surprise and a disappointment to read your comments and we would like to identify the specific issues you feel need to be resolved.As a consequence, I will contact you shortly to invite you to meet and discuss your concerns further with us.Kind RegardsSteve Connolly, Managing Director
5/5
TrustpilotVery good at communicating
George in the west end office helped in assisting us with our purchase of our first home. Very good at communicating and keeping myself updated throughout the transaction.
5/5
TrustpilotVery professional and swift service
Very professional and swift service. Always upfront, no hidden agenda and good solid advice given. Would highly recommend Vickery Estate Agents
Dear Mr McCreadyThank you for taking the time to leave a review and for your recommendation.I am so pleased to hear that our team in Camberley provided such a professional service.Kind regardsRichard Lake - Director
5/5
TrustpilotVery impressed by Amy
Very impressed by Amy. Always keen to help us and always a pleasure to meet her when viewing a property.
Dear Sarah,I'm very pleased to hear of your experience of the service provided by my colleague Amy. I will be sure to pass your comments on to her for you.Thank you for taking the time to write a review.Kind regardsChris Gray - Manager
5/5
TrustpilotReally good service and great can do …
Really good service and great can do attitude. Completed on our sale very quickly and efficiently.Thanks for all your help Stuart.
Dear Mr Longley,Thank you for your kind words regarding your dealings with Stuart Wright in our Lightwater office. It is wonderful to hear that the sale went through quickly and efficiently.I have passed your feedback on to Stuart, who sends his regards. If you ever have any queries in the future please always feel free to contact us. Kind Regards,Richard Lake - Director.
4/5
TrustpilotRecommendation for Nicki at the Farnborough branch
Nicki at the Vickery Farnborough branch was extremely helpful and efficient during at the whole letting process
Dear RachelThank you for your feedback and the kind words about Nicki. I have passed these on to her.Kind RegardsJames Dickson - Lettings Department Manager
5/5
TrustpilotAlex Cox at the Frimley office has been …
Alex Cox at the Frimley office has been a pleasure to deal with and handled my sale very professional. Jackie Reeve
Dear Miss ReeveMany thanks for taking the time to write a review and for your kind words. It's nice to hear that you have been pleased with the service which Alex provided during the sale of your house.Kind regardsRichard Lake - Director
5/5
TrustpilotExcellent service...
Excellent service... Very pleased with Chantyal as she had been really helpful throughout the process... kept us updated all the time.
Dear Mr GurungThank you for leaving such a lovely review regarding the service you received during the purchase of your new property, your comments are much appreciated.I have shared your comments with the Fleet office and we hope that you are settling into your new home.Kind regardsRichard Lake - Director
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful, Chris Gray has kept us updated and always responded promptly when we have had any queries.
Dear Mr & Mrs Groves,Thank you for your positive review of our service. We very much look forward to handing your keys over this coming Friday on completion. Kind regardsChris Gray - Manager
5/5
TrustpilotAll the agents were excellent and …
All the agents were excellent and worked really hard to sell my property. Very friendly and honest with great local knowledge.
Dear Ms StevensonThank you for taking the time to leave some feedback on the service you received. I am very pleased you had such a positive experience and I have passed your comments onto the team.We wish you all the best in your new home.Kind Regards, Stuart Wright - Area Director
5/5
TrustpilotWe purchased through Vickery
We purchased through Vickery. We had quite a complex purchase and Vickery couldn't do enough to help.
Dear AnonThank you for taking the time to leave us a 5* review. I am glad that the team were able to help you through the complex purchase successfully and that you were so pleased with the service they provided.Kind RegardsStuart Wright - Area Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Vickery Holman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
