Trusted Agent profile · Exeter
★★★★★
696 reviews across 2 platforms
Balliol House Southernhay Gardens, Exeter, EX1 1NP
Vickery Holman's office in Exeter, at Balliol House Southernhay Gardens, is rated 4.8 out of 5 across 696 reviews on two platforms, including 10 Google reviews rated 2.6.
Tell us what you need and we'll put you in touch. Vickery Holman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotNicki is really helpful and once again…
Nicki is really helpful and once again thank you ever so much you are Superstar
Dear Marzena GrzybThank you for the 5* review for Nicki in our Farnborough office. She is delighted with your kind words and sends her regards.Kind RegardsStuart Wright - Area Director
5/5
TrustpilotIn safe hands from start to finish
From start to finish, Vickey's were very professional, informative and helpful in managing the sale of the property. I was contacted by phone once a week to keep me updated on the progress plus emails on relevant points. The whole team were easy to liaise with and I would feel to be in safe hands if I use their services again.
5/5
TrustpilotExcellent Company
We would like to congratulate you on the Company and staff.Very professional, pleasant and always polite.Extremely helpful these last few months. We had not moved for 30 years, of course lots of changes for us but your staff were there to help and advice. Should I call and was told someone would ring back, they always did!!Thank you to you all.Sue and Mike East
Dear Mrs EastThank you for your lovely comments. I am pleased to hear that our team in Fleet provided you with a professional service and were always there to guide you through the sale of your property.I have passed on your comments to the team who have said that it was a pleasure working with you and if we can be of any service to you in the future please contact us.We also hope that you have settled into your new home and that you will be happy there.Kind regardsRichard Lake - Director
5/5
TrustpilotDuring the time I have rented with…
During the time I have rented with Vickery I have found them very professional , the internal checks during the letting period are very good, the outside not so good on completion of the rental period I found the outside down pipes to be disconnected the drain blocked and the roof valleys blocked. The work that Karen carry's out is very professional .
Dear Mr OvensThank you for taking the time to leave Vickery a review of the service that you have received.Your feedback is important to us and I will look into the points that you have raised.Kind regardsKaren Howard - Lettings Admin. Department Manager
5/5
TrustpilotExcellent dedicated service.
Using Vickery to sell my recent property has been a complete success and I have been impressed with the full service offering, including legal support throughout the sale.I originally marketed my property through Vickery in February 2020, a sale which eventually had to be abandoned due to the instability in the market. Despite this, and at not extra cost, Vickery helped me with the property and kept an eye on the property as I was stuck at the other end of the country whilst I bought in a tenant to cover the lockdown period.I've since restarted the marketing process, recently selling the property, and cannot praise the pro-active approach from Vickery from pulling in potential clients and working to ensure the sale. Vickery have communicated regularly throughout and I cannot fault their teams' dedication to service.
5/5
TrustpilotI have been totally satisfied with the…
I have been totally satisfied with the service I received from the whole team at Vickery's Camberley. Nothing was too much trouble and all questions were dealt with promptly. I received regular calls to update me on my purchase which went very smoothly. I have used Vickery's previously and would certainly recommend them for the sale or a purchase of a property.
Dear Jeff Rawlins,Thank you for your kind feedback regarding out Camberley Team. It is great to hear that you would recommend us to others, and that we were able to ensure your purchase went through smoothly. Please feel free to contact us if you have any questions or queries, and I hope that you will be very happy in your new home. Kind Regards,Richard Lake - Director
5/5
TrustpilotWe have recently been viewing houses…
We have recently been viewing houses with Vickery, everyone we have met there so far have been friendly, helpful and informative. We met Lewis Careford at a viewing yesterday and we feel confident that he is another person at Vickery we can entrust with finding us a great house.
Dear Lorraine,Thank you very much for leaving us such a kind review!We really hope we can help you find your next home! Kind regards,Richard OrmeDirector
5/5
TrustpilotFirst time for buying a house
First time for buying a house. At times, things weren't straight forward, however, our agent, Jamie COLLINS was more than happy to always help, nothing was ever too much of a task for him. Having had previous problems with other estate agents it was nice to have someone who was clearly happy to help and make things as painless as possible.
Dear StephenThank you for your feedback, and congratulations again on your purchase. It's always a pleasure to hear we've exceeded expectations. I hope your family can turn your new house into a happy home in the years to come.Kind RegardsJamie Collins - Client Manager
5/5
TrustpilotStuart Wright at the Lightwater branch …
Stuart Wright at the Lightwater branch has been absolutely great!Thank you Stuart, excellent customer service!!!
Dear GerryThank you for your kind feedback, it is very much appreciated. We are looking forward to getting you to completion on your purchase.Kind Regards Stuart Wright, Area Director
5/5
TrustpilotGeorge Sykes has been brilliant
George Sykes has been brilliant in assisting us to find a property. Extremely responsive at all times with a very friendly approach!
5/5
TrustpilotSale of my house - excellent service
I was very pleased with the service for selling my house, all the staff were, friendly, courteous and very helpful without being pushy. They all made the process as easy as possible and were always available to answer any queries or questions that I had.Ieuan and Jamie certainly deserve recognition.Thank you very much and I will definitely recommend their service
Dear Mrs HarborThank you very much for your glowing feedback! We're all delighted we were able to make things easy for you. Congratulations on your move and best wishes for the future.Kind RegardsJamie Collins - Client Manager
2/5
TrustpilotNever again!
Please, for your own sanity stay away from Vickery.Poor communication, false expectations throughout and a series of errors have made this attempt at selling our house a horrible experience. The only positive is that we haven't had to give this company a penny of our money as we decided to take our property off the market rather than continue with the farce!
Dear Mrs Parker,Thank you for taking the time to leave us feedback. At Vickery we strive to give the highest level of service and I have passed on your comments to the staff members involved. I am very sorry to hear that you feel you did not receive a high standard of service on this occasion, and I would like to reassure you that your concerns will be looked into, and taken seriously. Kind RegardsRichard Lake - Director.
5/5
TrustpilotSimply Outstanding
Lewis Careford, from the Camberley branch showed my husband and I round 2 properties yesterday.Just a quick line to say how impressed we were with him.His knowledge of both the area and properties was outstanding.The best estate agent I have ever dealt with.
Dear Carina Hudson,Thank you very much for taking the time to leave Lewis such a wonderful review, and to hear you feel that he is 'the best estate agent you have ever dealt with' is fantastic.We look forward to continuing to help find you your new home!Kind regards,Richard OrmeDirector
5/5
TrustpilotStress free sale!
Thank you to Ieuan and Matt for making the sale of our property a stress free experience. Ieuan was very helpful and provided much needed advice. They kept us informed all the way through.Wouldn't hesitate to recommend to anyone.
5/5
Trustpilot5 stars ⭐️
Sarah made the process so easy for me, and the whole team was so welcoming and understanding when it came to my baby having to come along to viewings and into the office!Definitely recommend using Vickery for your home search!
5/5
TrustpilotKaren Howard was very helpful in the …
Karen Howard was very helpful in the transition from one tenant to another.
Dear Mr BevinsMany thanks for leaving such a positive review.I'm very pleased to hear that you have been happy with the service you have received from Vickery.Kind regardsKaren Howard - Lettings Admin. Department Manager
5/5
TrustpilotFirst home purchase
Purchased our first home through Vickery, highly recommend. Jamie called us every Thursday to provide an update on the purchase and helped chased solicitors on both sides to keep everything progressing. Jamie took a lot of stress out of the situation, was good at explaining things and its clear he is passionate about what he does. Thank you.
Dear Mr DunnThank you very much for taking the time to write your review. It's always a pleasure to be part of the process when a family buys their first home! If there's ever anything I can do for you in the future please don't hesitate to call me.Kind RegardsJamie Collins - Client Manager
5/5
TrustpilotLewis has been absolutely brilliant
Lewis has been absolutely brilliant. Super knowledgeable and professional. Reputable Estate Agents with a very good calibre of properties for sale.
3/5
TrustpilotDisappointed
We moved into a house that had numerous issues that hadn't been resolved from the previous tenants, which i'd have thought would have been raised from the outgoing inventory of the previous tenants and then dealt with in a timely manner. Despite ongoing communication with the management team these things have and still are taking too long to resolve.
Dear Mrs Symes,Thank you for responding to our invitation to provide a review. Your feedback is important to us and I am therefore very sorry that you are disappointed with our efforts so far to resolve some issues for you.As a consequence, I will contact you shortly to discuss your concerns in detail and to determine how we can try to resolve matters for you as quickly as possible.Kind RegardsSteve Connolly, Managing Director
5/5
TrustpilotVickery handled the sale/purchase of a…
Vickery handled the sale/purchase of a retirement flat in Camberley. The service provided has been excellent throughout. Edward provided weekly updates even when there was not much happening in the chain but all of the staff have been good to be fair.
Dear Mr Tanner,Thank you very much for taking the time to leave Edward and the Camberley team this great '5 star' review. I am so pleased you found the service provided to be 'excellent throughout'. We wish you all the very best for the future. Kind regards,Richard Orme - Director
4/5
TrustpilotSpeedy results
Thank you to both Chris and James for assisting me ever so quickly. Within one week and just before the Christmas holidays they both helped me move into my new flat as I had hoped! Only thing that could have been improved was a decrease in the cost of reference fee as I thought it was abit too much.
Dear Ms Chapman,Firstly, please accept my apologies for the delay in responding to your review which we are very grateful to have received.I will be sure to pass on your feedback regarding the costs associated with a new tenancyI hope you are enjoying your time in your new home.Kind regardsKaren Howard - Lettings Admin. Department Manager
5/5
TrustpilotPositive Viewings
Last Saturday I viewed two properties with Lewis C. For both viewings he was knowledgeable and calmly enthusiastic, ably answering questions whilst demonstrating a keen regard to my search criteria. I don’t hesitate to recommend him or Vickery Estate Agents.
Good morning,Thank you for taking the time to leave Lewis Careford such a lovely review! Hopefully we will be able to contine to help you with your property search.Kind regards,Richard Orme Director
5/5
TrustpilotOverall good experience especially …
Overall good experience especially Hasan from Farnborough branch was very helpful
Dear Mr & Mrs NagulaThank you for your kind words regarding the service you received from Hasan during the purchase of your new property.I have passed on your comments to Hasan and we hope that you will be very happy in your new home.Kind regardsRichard Lake - Director
5/5
TrustpilotGreat customer service
I have been in contact with Tom Dadswell with regards to our property search. He has had great customer service throughout as he has taken the time to not only arrange viewings and get feedback but to check on our search continually and to offer new properties and update our preferences immediatly. He has been very efficient and reliable!
Dear Miss LanceWhat a great review, thank you for taking the time to write it. Tom has been with Vickery for a few weeks and it's nice to know that he is providing the customer service which Vickery like to pride ourselves on.I have passed on your kind words to Tom who will continue to search for a suitable property for you and provide the good service which you have experienced so far.Kind regardsRichard Lake - Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Vickery Holman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
