5/5
GoogleJust purchased a property through Samuel estate agents in Exeter, found Karen and the team really nice to deal with , was a very easy purchase and would definitely recommend them. Thank you for a great service ⭐️⭐️⭐️⭐️⭐️
Trusted Agent profile
Samuels Estate Agents reviews
★★★★★
66 reviews across 1 platform
38 Longbrook Street, Exeter EX4 6AE
Samuels Estate Agents's Exeter office at 38 Longbrook Street is rated 4.6 out of 5 across 66 reviews on 1 platform, including 66 Google reviews rated 4.6. Checked 9 October 2026.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Google5/5
GoogleAbsolutely brilliant service. Especially from Sophie and Karen! Both ladies went out of their way to keep us updated at all times. We would not hesitate to purchase from them again!
5/5
GoogleI purchased my flat through Samuels 8 years ago and they were always so professional, helpful and friendly. They supported me with my journey and were excellent from start to finish. Fast forward to now and I was moving on and looking for a new home. I had a couple of viewings with Samuels and to me, they are far superior to a number of agents in the city. They actually respond to my emails, they arrange viewings at their earliest opportunity and they actually listen to the requirements of their client. They are always so friendly and will go above and beyond where possible. Their customer service is excellent. Heidi and Karen should get a special shout out for their hard work and support. Thank you so much to you all. I wish you every success in the future. I have no doubt that if I need to sell a home again, I will wholeheartedly come to you and will recommend you to all of my friends.PositiveResponsiveness, Professionalism
1/5
GoogleVery rude people i had an issue with a item i paid for but did not recieve i rang them at least 6 times the girl their did not believe what i was telling her down right rudeNegativeResponsiveness, Professionalism
Agent replied · 11 June 2024
Hello - It looks like you have have made a mistake with your review as we are an Estate Agency and don't sell any products other than property. We would be grateful if you could delete your review as soon as possible.
5/5
GoogleProfessional service by all staff from start to finish. Couldn't have asked for better. Thank you.
5/5
GoogleExcellent service from start to finish. Friendly, trustworthy and professional.
5/5
GoogleHeidi was a delight to deal with, very honest, empathetic and took appropriate action when needed most. We are now exchanged and very grateful to Samuel's.PositiveResponsiveness, Professionalism
5/5
GoogleI have used Samuels twice in the last 3 years. I wouldnt go anywhere else. I had problems with both my sale and purchase and all the team at Samuels, specially Heidi and Cimon showed compassion, tenacity and total professionalism in moving the chain forward and doing everything in their power to resolve things. A big thank you to the Samuels team, lead by the lovely Andy Vincent, whose friendly, honest professionalism trickles down through his team. Thank you Samuels for doing such a fantastic job, whilst being just so lovely and taking the sting out of the ups and downs of the moving home process
5/5
GoogleMy family and I cannot recommend this company high enough! The knowledgeable, helpful staff guided us sympathetically through the marketing and sales of two very different but equally unusual properties belonging to my late uncle. They were polite and friendly not only to us,the vendors, but also to potemtial buyers. All the viewings were conducted with enthusiasm and professionalism. Sales negotiations and liaisons with legal teams on both sides were drawn to a close with politeness and at all times a fair regard to both seller and buyer. Their regular updates reporting progress throughout the process was very reassuring and helpful. Quite frankly, Samuels Estate Agents went above, beyond and exceeded all expectations. Thank you all so very much indeed.
5/5
GoogleAlways so busy and yet you always have their full and undivided attention at all times. Heidi and Cimon were a close knit team on my side.
5/5
GoogleI highly recommend Samuels Estate Agents. I used them when selling my Mothers flat after her death. I did not live locally, so I had to rely on them completely for the sale. Andy, Karen, Sophie and the whole team were extremely helpful, …
5/5
GoogleI recently sold my property in Exminster and chose Samuels as the estate agent, i cannot speak highly enough of how they looked after us, nothing was too much trouble, they took fabulous pictures of the property and advertised it well, we had several appointments to view the property which they showed clients around and we always received a follow up call with feedback. The house sold for virtually the asking price, we could not have been happier. If you are looking for a professional estate agent, excellent service and good value for money look no further than Samuels.
4/5
GoogleReally friendly and helpful staff, great communication throughout. One star down for recommending a solicitor who acted unprofessionally and failing to recognise this solicitor should not really receive further recommendations.
5/5
GoogleI did my first house sale with Samuels and I could not have picked a better estate agent. From the start they were genuinely professional and friendly. They were always there with advice but never put any pressure on me to follow it. When …
5/5
GoogleTop Service - Andy Vincent and his team are honest, friendly and have expert knowledge, thanks for helping us.
5/5
GoogleKaren was so helpful gave me such good advice, first class.
1/5
GoogleThese agents are crooks. They are dishonest, unscrupulous, unprofessional, unethical and give estate agents the rotten name they have. My advise is avoid, avoid and avoid. If you are planning to sell a house with them - be warned they choose what offers to put to the vendor. If buying - avoid. These agents actively encourage gazumping and then attempt to justify their actions. Best avoided.
5/5
GoogleI was also involved with the property that a previous reviewer was extremely critical of. Unfortunately she is incorrect in her criticism of Samuels, who from my point of view were very professional. I was kept informed of all viewings and any offers subsequently received. We accepted the highest offer after closed bids were requested. Therefore an agent acting exactly as they should.
5/5
GoogleFriendly, personable and always went above and beyond. We have dealt with Samuels twice in the last 10 years (selling and buying). Andy, Karen, Sophie, Cimon, Layla and Heidi (who has now retired) have all been …
5/5
GoogleThey do a great job selling houses. The staff do a above and beyond job, With such a friendly attitude . Keeping you up to date on what's going on with the sell. . If you are looking to sell a house, you couldn't ask much more from a Estate Agents.
5/5
GoogleHouse sold within 3 days. Dealt with professionally and in a caring manner from start to completion by all staff.
5/5
GoogleI have been really impressed with Samuels and the negative review is definitely not a true reflection of their professionalism. I was involved with selling the house that the lady is commenting on and in no way did they encourage gazumping. They got me the best price!!
5/5
GoogleWonderful team, went above and beyond expectations, would certainly recommend to any buyer or seller. Well done.
5/5
GoogleAs helpful and professional as ever.
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Questions about Samuels Estate Agents
How many reviews does Samuels Estate Agents have?
Samuels Estate Agents's Exeter office has 66 reviews across 1 platform: 66 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Samuels Estate Agents's rating?
Samuels Estate Agents is rated 4.6 out of 5 across all 66 reviews, and 4.6 out of 5 on Google from 66 reviews, checked 9 October 2026.
Where is Samuels Estate Agents's Exeter office?
Samuels Estate Agents, 38 Longbrook Street, Exeter EX4 6AE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.