Linden South West Exeter reviews

★★★★★ 1/5

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Street all roof nails not…

Street all roof nails not responsibility, our visitors me and my wife car tyres cost a lot’s money, they refuse to pay, council and highway said they responsible, some reason they don’t believe us,

İbrahim · 14 December 2025

★★★★★ 5/5

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Love the visit

Love the visit, staff was very welcoming, knew the area very well at ferriby fields

Allison · 16 May 2026

★★★★★ 1/5

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Worst nightmare

If I could give them zero I would. The most discusting deceitful company! Drag you through hell then push you down further. House is now lower in value because they installed a dog waste bin outside out home without ever mentioning there was one near our home. They don't want to help and pass the blame continuously you go round in circles. Do not buy thier homes!

Alexandra · 12 January 2024

★★★★★ 5/5

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Good Experience

Had a great experience navigating my first home at Bamford Park with Sarah Lee.

Abdullah · 5 May 2026

★★★★★ 4/5

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Willow Woods, Ely

Just moved into the new Willow Woods development in Ely. Very happy with our home. Damien & the sales team have been great and the Site Manager Mike is super helpful, considerate and professional. Couple of small snags but nothing major and house looks great. Knocked off a star for how Head Office handled an issue with our part exchange. I thought that was cheap of them and we nearly pulled out but glad we didn’t as love the house and the area. Fingers crossed the love continues, will update if it doesn’t but for now, we would definitely recommend.

Nones · 6 January 2023

★★★★★ 5/5

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Manor View East Grinstead 4-bed

Manor View East Grinstead 4-bedOverall we are very happy with the new home.The quality of the build is very good. We had it inspected by a 3rd party and though there are some minor snags, there are no major issues. We've been in for 3 weeks now. Linden have been in touch and proactive on any issues so far.We love the house and compared to what we viewed prior to this it is about 10% cheaper than others we looked at in the same area and much better with an incredible view.Customer service initially was not good at all. Mainly that e-mails and phone calls never got answered, Donna would not answer my calls and never answered my e-mails. I would have to go into the sales office on site on most occasions.However, since Alex arrived in the office, she always comes back to me and has been very helpful. Clive, the Site Manager is also great - both are a pleasuer to deal with.We are first-time buyers, being a new build under construction when we exchanged was unusual but we got to chose all our own features and extras and are really happy with the result.

Daniel · 4 January 2023

★★★★★ 5/5

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We feel very comfort.explaining very…

We feel very comfort.explaining very well.understanding.approchable and customer friendly.

Jincy · 4 June 2026

★★★★★ 4/5

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Very accommodating when booking…

Very accommodating when booking viewings, informinative on the properties and very friendly

Christopher · 7 May 2026

★★★★★ 5/5

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Dedicated staff

Dedicated staff, polite and the location is lovely.

Olayinka · 26 May 2026

★★★★★ 1/5

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Sorry I can’t give a zero

Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.

STEVEN · 31 August 2022

★★★★★ 5/5

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I just got a house from linden homes

Olushola · 15 May 2026

★★★★★ 4/5

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Pembroke Gardens

The best part about buying a home at Pembroke Gardens was dealing with Beckie (sales) and Will (site Manager) who were both very friendly, helpful and efficient. We are finding dealing with Linden's customer service, now that Beckie and Will have left site, a very slow and frustrating process.

Tracy · 30 August 2024

★★★★★ 1/5

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Nightmare housing provider

We have had so many issues that we would never buy off Linden again.There were so many snagging issues and things that weren't put right. The workmanship in genral was shoddy, trowel marks on walls, cupboards not straight, cupboards dinted or scratched, door frames made with MDF so super soft, dinted easily and can't be sanded down and easily repaint. All the interia doors are hollow and cheap. Oven and hob very cheap, the oven leaks water onto the floor, the fan above the hob just circulates the air and isn't a extractor fan. The hob was completely scratched after a few weeks as there weren't any pads to protect it.I have had workmen back to redo jobs which have made a worse job than the original.The drainage is also a nightmare and our downstairs toilet and ensuite shower are continually blocked so much so we can no longer use the downstairs toilet. The pipe for this runs all the way under the house at pretty much a level angle and the flush isn't powerful enough to shift anything down it.The site manager was cocky and arrogant when I wrote an average survey they gave me as jobs hadn't been completed and told me people who ticked 'wouldn't by again' boxes didn't get any work done. As soon as the showhome office closed all support ceased and emails from us or any of the neighbouring houses were ignored.It is worth noting that my husbands previous new build, with a different provider, didn't have a single problem. We love the house layout and plot but it stops there.

Charlotte · 17 March 2022

★★★★★ 1/5

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New home - sold with hole in roof- Harrington Park, Exeter

Don't do it. I am disgusted at the customer service and finish quality. My colleague bought his first home at Harrington Park, Exeter. There is a hole in the roof, fibre hanging off the property, a dent in the door and paint on the handle. Someone called Lauren at Linden is not taking him seriously with the biggest purchase he will ever make in his life. Disgusted. Linden just want his money, not his happiness. A job badly done And you cut down all the mature trees on the edge of the quarry site♻️

Ru · 11 March 2022

★★★★★ 5/5

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Excellent - New Linden Home at Minerva Heights, Chichester

We purchased a new Linden Home at the MINERVA HEIGHTS site near Chichester. We received excellent service from the whole Linden team. The Sales team, Molly and Niall were second to none. They helped and guided us through all the steps in the process with follow up conversations and visits during and after our move, ensuring we were happy and everything was as we wished. They both were on hand and gave helpful advice all along the way. We moved a great distance to be nearer our family and they made it as stress free as possible, we cannot speak highly enough about the journey we experienced with them. Both are friendly and professional and we felt very comfortable and confident in dealing with them. They are a great asset to Linden. In addition, Levi, (Sales Progression Team) was superb at helping us to complete our purchase process, and went above and beyond to ensure we could move in on the date we had all planned, despite the challenges created by a very poor solicitor we used. Site visits during construction were also good and the amount of questions we fired at Paul and Iain during our visits were answered to our satisfaction and if not immediately, were fed back to us from the sales team. Once we moved in, the customer support team, were on hand immediately and were very pro-active in resolving any issues we had on our small snag list. Lewis in particular provided an excellent service, and was really helpful, professional and efficient in ensuring things were completed in a timely manner. He was great at getting the various teams in very quickly, and followed up to ensure all work was carried out as we wanted, and that we were happy with the standard of work and the progress. In addition his colleague, Chris, was also great, and regularly followed up on things, to ensure we knew what items were coming up and when. I would also mention that the various trades provided to do the jobs, were also very friendly and courteous. We were very delighted with the way the whole customer service process was carried out, quickly timely and efficiently. We have bought new-build properties before so we have some idea to compare against and can say that the Linden process was second to none and made the whole experience one of a first class standard. We are very happy in our new Linden home. It’s a beautiful, quality constructed home in keeping with the style of West Sussex houses and in a great location.Thank you to everyone.

Mrs · 9 March 2022

★★★★★ 4/5

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Kirkletham green site

We purchased our home on the kirkletham green site in Redcar, the sales team (Ben and jack) have been absolutely fab and have tried their hardest to get everything we've asked for. Throughout the building stage we had constant updates and communication, as well as meetings and we were able to have a look around the house before it was full finished (with a hard hat and boots on of course) Once moved we've had a few little snags which is to be expected with a new house, however the sales team and building staff (especially Carl and Liam) have bent over backwards to try and make sure we were both left happy and comfortable. We would definitely recommend this site to friends and family, not only because of the fabulous working team they have on site but because it has such a nice and welcoming feel. Thanks guys

Jade · 8 February 2022

★★★★★ 5/5

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Recently moved to our new home The…

Recently moved to our new home The Mylne Kirkleatham Green Redcar .We absolutely love our new home and it felt like home straight away .Benedict and Jack at the sales office where absolutely brilliant and kept us both updated each step of the way .Always friendly, helpful and pleasant and 100% professional .Also the after sales has been brilliant A text message to see how we are settling in .Also the team on site have been helpful and friendly with after care of our new home.Thank you Benedict and Jack

Kimberley · 5 February 2022

★★★★★ 5/5

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Friendly service

Friendly service, honest open and transparent.

Customer · 3 May 2026

★★★★★ 5/5

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Very informative and friendly

Julie · 16 May 2026

★★★★★ 5/5

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Pembroke Gardens

I had an excellent experience from Linden at Pembroke Gardens. Beckie was so helpful & enabled me to secure the plot I wanted. The quality of the build is good with only a few minor snags which have been rectified. Very happy with my move.

Fiona · 12 August 2024

★★★★★ 5/5

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Kirkletham Green

Absolutely delighted with our new build home on the Kirkleatham Green Estate.Ben was more than helpful from the start to completion. We had a couple of the normal stresses but Ben seen us through it. We have been in the new home just over a week and already it feels like home, and we made the right choice.Like to give a mention Karl and Michael the site managers ,who have been fantastic with a couple of snagg issues that got dealt with promptly. very pleasant and approachable guys .Heres to watching the site grow and prosper.Darren &Lynsey

Darren · 16 July 2021

★★★★★ 1/5

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Awful builders and customer service

We bought our house two and half years ago. We had the usual snagging problems but in the last 3 months we noticed mould in the utility room and downstairs toilet. A plumber initially thought it was a problem with the toilet and how it was installed. However, after much investigation work it turns out it is to do with the waste pipe for the washing machine which is 3 foot underground. When Lindens built the house, the pipe wasn’t installed correct and has caused a slow leak. This leak has gone into the skirting boards downstairs, the stud wall in the kitchen and underneath the flooring. We’ve spoke to Lindens but their response is that as it’s over two years ago, it’s nothing to do with them. Despite the fact that the report confirms that this has been ongoing since we moved in for it to cause the amount of damage it has. Lindens advice is phone NHBC but they say it’s Lindens error and to speak to them! This has forced us to go through our insurance company who are rectifying it but also taking legal action against Lindens. We need to have all the flooring downstairs taken up, a trench dug in the kitchen to reach the pipe work. A stud wall taken down, skirting boards replaced and downstairs toilet removed and replaced. This problem is just unique to us (it appears). However, the state they have left the site in affects everyone on the estate. The last house was built two years ago. It took 18 months after that the surface the road. There is still the roadwork signs, comes, metal fences and a skip on the estate. It’s just an eyesore when you drive onto the road. The customer service team need some training in empathy, understanding and how to speak to customers. You think they would be so sick of the complaints that they would change, but obviously not!!

Michelle · 18 June 2021

★★★★★ 5/5

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So glad I picked Linden

The team at Linden have been friendly, knowledgeable and supportive during the entire process. I experienced a lot of delays selling my previous property but Linden have been extremely understanding and patient. My main contact, Danielle has been an absolute rock, she explained the process in detail, helped me select my fittings and kept me calm when I was stressed about the sale of my last property. The house is wonderful, obviously there a a few minor snagging issues but that is to be expected when you buy a new build. The on site team are really quick to responding to any issues I've had, for example, my garage door was not latching correctly and they were here in less than 24 hours to fix it. I'm so glad I chose to go with Linden, I'd visited a lot of new builds before I made my decision and they are by far the most friendly and organised.

Rebecca · 16 June 2021

★★★★★ 1/5

Trustpilot

Appalling customer service!

Bought our house off plan after seeing show home. Great design so we loved it however. Quality is appalling, issues run into the pages of snags. Issues continue to pile up particular quality of build and longevity of the house. Keen to build as quickly as they can and cut all corners including handing over the land and estate to a management company before it is ready. We end up paying for maintenance of land that is not ready. All this was after the house was built wrong, not to plan… alarm should have rung but you believe they are actually able to build houses as that’s their sole purpose!

Jon · 11 June 2021