Trusted Agent profile · Exeter
★★★★★
528 reviews across 3 platforms
13, Southernhay West, Exeter, EX1 1PJ
Jackson Stops's office in Exeter, at 13, is rated 4.6 out of 5 across 528 reviews on three platforms, including 37 Google reviews rated 4.8.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotSherborne house sale
Very pleasant people,good communication,great negotiation and such a speedy transfer…Highly recommended
Thank you so much for such lovely feedback, Tim. We're delighted to hear the team's communication and negotiation made such a difference and that the whole process moved as quickly as it did. Thank you for recommending us, we really appreciate it.
5/5
TrustpilotGetting things done
I've really appreciated dealing with Tallulah Keating, she's lovely in her approach, but also extremely efficient in getting things actioned and dealt with. She also communicates constantly so you have visibility of what is happening, which hasn't always been the experience I've had. So thank you Tallulah, much appreciated!
Dear Loraine, what a lovely review - thank you, and we're always pleased to hear that our staff, especially Tallulah, have provided you with a service you have appreciated. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSale Experience
Throughout the process of our sale, Jackson Stops wonderful Shaftesbury Team were at all times, responsive, constructive and extremely helpful wherever we had moments of doubt. In particular, at crucial moments in the sale they were able to 'helicopter' above the emotionality that inevitably accompanies a house sale or purchase and provide laser like advice which was so much appreciated.Another strong quality was the overlapping of the whole team with each knowing the others updates so that whoever answered the call or email, they were able to instantly respond.All the staff were unfailingly cheerful and courteous at all times and there was never a time when a call or email wasn't responded to.All in all, one of our best experiences todate and we would have no hesitation in recommending a would be buyer or seller to the JS Shaftesbury team led by James.
Dear Murray, thank you for taking the time to leave a five-star review about the service you received from our Shaftesbury team. It is heartening to hear that you found the team responsive, constructive and helpful at all times, and that their advice supported your property sale. We are delighted that this was one of your best property selling experiences to date, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotReview for Jackson Stops
Review for Jackson StopsWell, not sure where to start but at first interaction I thought professional, credible and personable until we realised the game they were playing behind the scenes. We went through some negotiation with the seller, fine, get that this is part of the process. Our significantly above asking price offer was finally accepted, with a condition it was taken off the market. After three weeks, we asked if we could show ours kids around and so we did. Despite knowing we would do this, they had been negotiating with other offers and told us on Monday (3 weeks after our offer was accepted) that they had a formal offer through from another seller. Whilst I appreciate they have a legal right to do this, I think they have a moral obligation to let us know especially as we’re showing our kids around that weekend. They then asked us to go into a bidding war for a house we had already had an offer accepted for. They had said that the person had given a written offer which is bizarre considering they never asked us for anything in writing and my agent had advised to write in so they responded to our offer in the first place as communication with this agent was nonexistent! This shows how this company works - underhand and unprofessional
Dear Manpreet, we are very sorry to hear that your experience with Jackson-Stops was not satisfactory, and we would be keen to hear more about it. Please email info@jackson-stops.co.uk so that we may look into this further. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSmooth process
This is the first time I have used Jackson Stops to let one of my properties. The process went very smoothly from start to finish while some redecorations were being completed and while Paula and Jodie were on the hunt to find a very suitable tenant. Many thanks for all your hard work and the successful tenancy. I will certainly look to use your lettings services again.
Dear Kirsty, thank you for your review, highlighting our team's ability to let your property smoothly and successfully. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJess Lynagh from the Property Management Team
Special thanks to Jess Lynagh from the management team. Quite a number of minor issues found in the newly rented property, but with her help, everything solved! She is really well organized and helpful!
Hi, thank you for leaving a 5 star review for Jess, and we are delighted that she was able to help you when renting. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotFriendly, practical, honest advice
Tracy and Anthony have been just great - very patient and understanding over the months we've been looking for just the right house. I never got the feeling that they were only after a sale, because I also found they were honest and informative, so that we were able to make the right decision based on facts as well as feelings. In the end, the house we've found is out of their area, but I was so grateful to them and their friendly advice and practical help which made us feel that our future mattered to them. Highly recommended!
A lovely review - thank you for taking the time to write about the five-star service you received with Jackson-Stops, and we are delighted that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotGold Star Jackson-Stops!
High praise for Lottie Watts and the team at Jackson-Stops, Newmarket who recently sold my mother’s house. Superior sales particulars with a real attention to detail, personable and knowledgeable office staff and great communication from viewing feedback to negotiating the sale itself. They were very adaptable as the sale proved a little more complicated than first anticipated. I wouldn’t hesitate to use them again in the future.
Dear Lucinda, thank you for your review of our Jackson-Stops Newmarket team, giving such high praise to Lottie in particular, who we are very proud of. Best wishes from us all.
5/5
TrustpilotChloe was extremely helpful and…
Chloe was extremely helpful and knowledgeable of the property that she had showed me. She was able to make the process as smooth and easy as possible. I would gladly work with them in the future.
Dear Mark, what lovely words about the service you received from Chloe - we will pass on your kind words. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThis is a well established and…
This is a well established and professional company that has been in business for over 100 years and certainly this shows and is witnessed from the keen staff to the partners from top to bottom. Someone once told me that moving home was more stressful that having a child. Being a man I can’t attest to that but my wife can and it is. But with a superb partner like Anthony Inskip you are in superb and experienced hands He is the cool hand Luke of JS and he carries you through the tough days My wife and I have moved constantly in our 45 year careers some 14 houses. This 15th and hopefully last happy move has been in the hands of ardent professionals Jackson Stops
Dear Keith, a fantastic review - thank you, and we are delighted that you felt our property pedigree was evident during your house move, and that the service you received from Anthony was superb. May we wish you happiness in your new home. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotHighly recommend
Highly recommend! Laura from the rental department (Bury St Edmunds branch) has always demonstrated exemplary professionalism and efficiency. The process of enquiring, applying for and subsequently renting a property through Jackson Stops has been easy to navigate and thus a positive experience.
Dear Portia, a wonderful five star review for Jackson-Stops Bury St Edmunds - thank you. We are very pleased to read that you would recommend us!
5/5
TrustpilotSold through Toby and his team
Sold through Toby and his team. No chain, what could be easier, you’d have thought? But probate issues caused a very significant complication and I really valued Toby’s understanding, integrity and knowledge. I trusted his advice and I’m sure exchange and completion would not have happened without it. Highly recommended.
Dear Duncan, thank you so much for leaving a review and it's heartening to hear of your positive experience with Toby and his team. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSuperior Customer Service
Jackson-Stops and namely ‘Harriet’ in the Pimlico office provided an excellent service throughout. Even though we were all working together from a distance due to international travel and commitments, Harriet was always present, extremely professional and thoroughly diligent throughout the process. Quite frankly after this experience, I would not personally go anywhere else for support moving forward. Thank you Harriet and Jackson-Stops.
Dear John, thank you for your lovely review of our Pimlico team, we're delighted Harriet's professionalism shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotWe had such a good experience with Jackson-Stops
We had such a good experience with Jackson-Stops. From our first viewing of the property the agent gave really good advice about how and when to proceed with an offer. It took us a few months to sell our property but the agent kept regularly in touch with us during this period which was really reassuring. When we were able to negotiate the agent gave more really good advice which allowed us to make an offer that secured the property. During the legal phase the agent kept us up to date and acted as an effective link between seller/solicitor and us. We can't fault the service that Jackson-Stops provided and would recommend them without hesitation.
Dear Martin, we're delighted to read your detailed 5 star review - thank you - and we are pleased to hear that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotOutstanding service
Once again JSS came up as outstanding in terms of service, communication and delivery. Will Jordan is a pleasure to deal with, professional, proactive and personable. Thank you once again for great service in letting our property.
Dear Caroline, a great review - thank you - and we are delighted that you rate Will Jordan and Jackson-Stops as outstanding. With best wishes from everyone at Jackson-Stops.
5/5
GoogleRichard from the Exeter branch was fantastic. We found him to be very professional and approachable, available when we needed to discuss anything and he offered us wise advise for our unusual property to make sure it sold at a price we were happy with. I highly recommend him.
Thanks Judy. I am pleased it worked well for you and thank you for your appreciation. We certainly enjoyed working with you
5/5
TrustpilotAnthony did a brilliant job
Anthony did a brilliant job of supporting us through our purchase. It was a fairly tricky chain but Anthony was extremely proactive and led on communication with all parties. Thank you
Dear Izzy and Mark, a lovely 5 star review - thank you, and we are pleased to read that you felt supported through your property purchase. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotFantastic team at Jackson Stops!
The team at Jackson Stops, Lindfield have been incredible and I cannot recommend them highly enough. I was impressed by the exceptional service which made the whole process of selling my home remarkably easy, even during a pandemic. Their professional and friendly manner ensured that I felt well-informed and well looked after throughout and I cannot thank Alice, Toby and Guy enough.
Dear Emma, thank you for sharing your experience working with Alice, Guy and Toby from our Mid Sussex team, we're delighted to hear your sale went so smoothly. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExcellent personal service
Rosanna Diaper’s personal service made the stress of selling and buying a house bearable. She and the other staff at Jackson-Stops always answered queries, returned calls and kept us up-to-date with progress. Nothing but praise from start to finish.
Thank you so much for your five star review of Jackson-Stops Bury St Edmunds and we are pleased to hear Rosanna provided such an excellent service.
5/5
TrustpilotMy Grade 11 listed property with…
My Grade 11 listed property with numerous contraventions proved extremely difficult to sell over an extended period of time.The presentation and marketing attracted multiple viewings, but potential purchasers were not prepared to accept the cover provided by the unambiguous, comprehensive indemnity.
Dear Nick, the sale of historic houses is one of our specialities and we are delighted to hear that you experienced an individual and professional service. We will pass on your kind words to Tracy and the team at Woburn. With best wishes from Jackson-Stops.
4/5
TrustpilotVery efficient and thorough in terms of…
Very efficient and thorough in terms of communication and ensuring the process moved along at a good pace. Were also very accommodating and supportive in terms of allowing us to view the property throughout the process. Very happy in our first home.
Dear Robert, thank you for your positive review of Jackson-Stops. We are pleased to hear that you were supported through your house purchase and that the team was efficient and thorough. With best wishes from everyone at Jackson-Stops.
5/5
Trustpilotreliable, hard-working, diligent
Estate agents have a bad reputation this is true! However, Jackson Stops have complely changed my opinion. Despite problems with a pandemic, incompetent solicitors (not recommended by Jackson Stops I hasten to add) and a delicate buying chain, Mandy and her team worked tirelessly to get us over tge line into our dream house. Thank you all at Jackson stops especially you Mandy
Dear Kirsten, thank you for taking the time to leave such a glowing review, highlighting the professionalism of our Cranbrook branch. Wishing you every happiness in your new home. Best wishes from all of us at Jackson-Stops.
4/5
TrustpilotThe whole staff at the Reigate branch…Professional and Friendly
The whole staff at the Reigate branch were constantly friendly and professional and tried to keep us up to date with viewings. On reflection it would be a good idea to issue a written update each week of viewings and feed back.
5/5
TrustpilotPersonal help and guidance - First Class
Personal help and guidance all the way through the selling process was first class. Somebody was always on hand to answer queries or liaise with the purchaser when needed. Sam was a great help and was always prepared to go the extra mile.
Dear Jane, thank you for taking the time to leave a review, and we're very happy to hear that you received personal help and guidance all the way through your selling process. With best wishes from everyone at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Exeter office has 528 reviews across three platforms: 37 on Google, 3 on Facebook, 488 on Trustpilot (across the whole business).
Jackson Stops Exeter is rated 4.6 out of 5 across all 528 reviews, and 4.8 out of 5 on Google from 37 reviews.
Jackson Stops Exeter, 13, Southernhay West, Exeter, EX1 1PJ.
