Jackson Stops reviews

★★★★★ 5/5

Trustpilot

Best estate agents experience ever!

Jackson-Stops have recently sold our house for us and we downsized to a bungalow, also through them. They were so helpful every step of the way. We dealt with Rebecca, Chris and in the later stages Pip who helped us by chasing solicitors and ensuring the process worked as it should, after our solicitors closed their local office and enabling us to sign and have our contracts witnessed in their Reigate office. A fantastic team of people, highly recommended!

Sandra · 13 September 2026

★★★★★ 5/5

Trustpilot

We sold our house through the Bury St Edmunds office of Jackson-Stops

We sold our house through the Jackson-Stops, Bury St Edmunds office. We knew the staff there from the original purchase of the property and were so pleased with that experience that we chose them for the recent sale. The team in Bury St Edmunds were effective from day one. The marketing material was well thought out and very professional. The task of showing potential purchasers around the house, answering their questions and working with us to keep them well informed worked very well. As exchange and, ultimately, completion days came and went, the team shifted up a gear and it all happened in a blink of an eye. Working with Jackson-Stops was a pleasure, a 5-star experience. Thanks Jackson-Stops, Bury St Edmunds you made it all look a doddle.

Mike · 10 July 2026

★★★★★ 5/5

Trustpilot

Buying a home can be a stressful…

Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.

Diana · 30 June 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Jackson Stops highly enough

I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.

Claire · 7 May 2026

★★★★★ 1/5

Trustpilot

Poor service

Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.

Neo · 5 February 2026

★★★★★ 5/5

Google

We cannot praise SJ - and her team - at Jackson-Stops in Exeter highly enough. This is our 2nd move with SJ. It was brilliant back then - mainly, ...only.... because of her! So much so, I tracked her down again, for our latest move, in her new surroundings, now that she runs the Exeter business of Jackson-Stops. Nothing is too much trouble and she got the deal we had asked for. Moving is stressful at the best of times - but you can trust SJ and her team to 'smooth it out' to be as good as it possibly can be. I have had bad experiences with rival agents in the past. But NEVER a problem with SJ! Give her and her team a try! (and no, I don't work for the company))))

Kevin · 16 December 2025

★★★★★ 5/5

Google

We purchased a property through Richard a number of years ago and it was an incredibly smooth experience. Our son and his partner have just completed on their purchase, also through Richard. We cannot recommend him and his team highly enough. They are professional, straight forward solutions people. Buying and selling houses can be extremely stressful so working with people who are knowledgeable and professional makes a huge difference. If you are looking for an estate agent who will go the extra mile you won’t go wrong with Richard and his team in Exeter.

Reviewer · 20 August 2025

★★★★★ 5/5

Trustpilot

So impressed with the team!

Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!

Becs · 7 September 2026

★★★★★ 5/5

Trustpilot

Jackson-Stops Cranbrook Branch

Jackson-Stops, Cranbrook Branch recently sold my house. They were brilliant, helpful and great with communication which is rare these days. Rachel with whom I dealt with was lovely, so friendly and so patient with all the endless calls I made. They say selling your home is one of the most stressful things you can go through. Its no easy ride but I can only say that Jackson-Stops made it as easy and calm as it could be. I cannot recommend them highly enough. If you live in Kent and you want to sell your house, they are your go to agent. Brilliant. If Trustpilot had 10 stars to hand out, then that is what I would give Alastair and his great team in Cranbrook.

Joanna · 24 August 2026

★★★★★ 5/5

Google

Tom Bedford had helped me previously with a house purchase, so I have felt very confident in asking Tom and the team in the Exeter office to help me sell my home. Brilliant communication throughout, calm and supportive when hiccups arose and totally professional throughout the whole experience. Have since recommended the team at the Exeter office to friends who are thinking of selling.

Sampson · 16 December 2025

★★★★★ 5/5

Trustpilot

Sound advice and very helpful guidance…

Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.

Phillip · 20 March 2026

★★★★★ 5/5

Google

Huge thank you to Sarah-Jane for her fantastic attitude and help right from our very first viewing of the house we went onto buy and love; to complete our long awaited move to Devon. SJ's sellers were also fantastic and a credit to the relationships that SJ clearly builds with everyone she works with. We never felt processed, and she gave us lots of time on our first, and what ended up being only viewing as it gave us chance to properly decide that it was a house we wanted to buy, and even when SJ was on a much deserved break she responded to things very fast & never left anything to chance. SJ also happens to be a lovely & great fun person so I would not hesitate in recommending Sarah-Jane and her business / team for buyers and sellers. This is truly what buying a home should feel like including her thoughtfulness to both sides on completion day & the personal gift afterwards - thank you Sarah-Jane we massively appreciate you and the professionalism you bring to estate agency !!!

Huw · 16 February 2026

★★★★★ 5/5

Trustpilot

Extremely professional local agency…

Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!

Jenni · 14 June 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

We have used Jackson-Stops Newmarket for finding us a new tenant for a rental property three times now. This time we were lucky enough to work with Chloe Bullett. Chloe was exceptional, proactive, gave us advise and steered us through the journey. It was a pleasure working with such a professional and caring person. Thank you Chloe. We also have to mention Michelle Lockhart who too was very helpful and proactive. Thank you Michelle. Great company, we would highly recommend.

Consumer · 12 December 2024

★★★★★ 5/5

Trustpilot

Jess at Jackson-Stops Teddington has…

Jess at Jackson-Stops Teddington has been an outstanding partner in managing my property. I completely trust her to handle everything with professionalism and care, and she consistently goes above and beyond to ensure everything runs smoothly.For example, when the tenants broke both the fridge and washing machine, Jess promptly arranged for repair professionals to assess the situation. When it became clear the appliances couldn’t be fixed, she provided 3-4 replacement options at varying price points, all of which were cost-effective and competitive with retailers on the high street. Jess always ensures there are multiple quotes for repairs or replacements, giving me confidence that I’m getting the best value for money. She then seamlessly arranged for the replacements, ensuring minimal disruption for the tenants.Beyond this, Jess also takes the time to speak with tenants to ensure they are respectful of the flat, maintaining a good relationship while safeguarding the property. Her attention to detail, transparency, and commitment to both landlord and tenant needs make her an invaluable property manager. I couldn’t recommend Jess and the Teddington team more highly.

Teddington · 4 December 2024

★★★★★ 5/5

Trustpilot

Toby and his team in Lindfield were…

Toby and his team in Lindfield were outstanding from start to finish. They were incredibly knowledgeable about the local area and pricing of the property. Their marketing approach and brochure were superb as we had 20 viewings the first week and a sale agreed after 8 days. Special mention for their empathy and understanding as they worked with my mother of 96 years old to make the sale process as painless as possible for her. Thank you !

David · 18 December 2024

★★★★★ 5/5

Google

SJ Chick and her team were excellent. This is the third property sale we have handled through SJ - she is dynamic, professional, knowledgeable and focussed on getting the deal through. On top of that, SJ is a pleasure to work with - it's no surprise she is the top estate agent in the Devon area.

Chris · 24 August 2025

★★★★★ 5/5

Trustpilot

Happily do it again...

I met Toby Whittome, a Director at the Jackson Stops office in Lindfield, at a neighbour’s Christmas cocktail party. As my wife and I were pondering selling our house the following spring/summer, I spent quite a few minutes peppering Toby with a number of questions. I immediately liked his manner, patient, detailed, humorous and tolerant of me chewing up his time away from the office.We have now sold our house with Toby brokering the deal. Despite knowing that I was going to use him, we interviewed a number of other companies. None of them had the manners nor manner that I wanted in my partner for this deal. As a foreigner, I am fascinated about the strong opinions that homeowners or buyers have about property agents. The English system is far from simple and there are numerous opportunities to fail. Ours had the typical ebbs and flows but it certainly didn’t feel like it. Like anything you get what you pay for and I, possibly, didn’t pay enough so we got a steal. In fact, the process was seamless, lacked the gravitas of what a transaction of this size could have had and was just plain enjoyable…except for the moving of possessions part. I queried Toby robustly about his strategy and the process and ultimately deferred to him despite having worked in property in the past.I would strongly suggest you use Toby and his team. He may not tell you what you want to hear but he will tell you what he knows. If that is not what you want to hear or he sounds uncertain, that is the reality of the market, the process, the English system and he will still know more than you do. You are in good hands. I should know. Best of luck.

PISSED · 28 October 2024

★★★★★ 5/5

Trustpilot

I would like to thank Jackson Stops…

I would like to thank Jackson Stops Teddington, especially Zyan Ansari, for the speedy sale of our flat, at the asking price, at a very difficult time for selling flats. Zyan, Harry and Sophie were patient, professional and positive throughout the process.

Sarah · 9 December 2025

★★★★★ 5/5

Trustpilot

Pimlico flat sale

We recently sold our flat on Sutherland Street through the Pimlico office and would highly recommend the team there. Their local knowledge, expertise and advice throughout the sales process was extremely helpful and saved valuable time and expense. When the first buyer could not progress, they quickly found a replacement and we managed to complete within the original timeframe. A big thank you to Harry, Hamish and Johnny - it was a pleasure working with you!

Angus · 30 October 2024

★★★★★ 4/5

Trustpilot

Decent Letting Agent.

Everything went well and communication was good. They were also helpful when we wanted a second viewing. The downside was our landlord was hounded during the referencing process, even when we were promised they would not be contacted if we allowed the open banking. This resulted in our landlord discovering we’re leaving before we had a chance to tell them. Aside from that, it was a pleasant experience. We dealt with Eloisa in the Weybridge office and Loren for any letting problems - both are engaging and are fast to respond.

Jake · 24 August 2024

★★★★★ 5/5

Trustpilot

Sales consultant Johnny Hyslop was an…

Sales consultant Johnny Hyslop was amazing, incredibly efficient and a constant support moving flats - a complex operation with many moving parts but nothing was ever too much trouble for him and he worked tirelessly for me and my buyer to secure a smooth transition. Jackson Stops Pimlico & Westminster is absolutely first rate. The advice I received was thoughtful, wise and incredibly helpful throughout - and my sincere thanks also to Harry Buchanan.

Sibionic · 15 November 2024

★★★★★ 5/5

Trustpilot

Selling our house

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non starters they found us a cash buyer at the asking price. Throughout the staff were courteous and helpful.

Mike · 12 September 2026

★★★★★ 5/5

Trustpilot

Jackson-Stops Reigate Office review

The Jackson-Stops (JS) Reigate office recently acted on both our sale and purchase. Their service was outstanding and we cannot speak highly enough of the entire team.JS provided unwavering support throughout what was a protracted conveyancing process. Chris was our main point of contact and was tireless in guiding us through every stage. We are also hugely grateful to the rest of the team, Louise, Tim and Andrea, and particularly to Pip for his advice and support throughout. All contributed significantly to getting us over the line.The team were proactive in chasing open queries, identifying and advising on missing documentation, and keeping us fully informed. Their ability to facilitate and work with other agents across the entire chain to was also crucial.Most importantly, JS worked closely with our solicitors, often going above and beyond to maintain momentum and resolve issues. Due to a number of delays and challenges, it’s not an exaggeration to say that without their expertise and dedication, our sale would likely have fallen through.We are enormously grateful for the exceptional service provided by JS Reigate. We would wholeheartedly recommend Jackson-Stops to anyone in need of a reliable and professional estate agent. The entire Reigate team deserves recognition for their outstanding work.

Tom · 24 July 2024