Trusted Agent profile
★★★★★
690 reviews across 2 platforms
58 South Street, St. Thomas, Exeter EX1 1EE
Hunters's Exeter office at 58 South Street is rated 2.8 out of 5 across 690 reviews on two platforms, including 151 Google reviews rated 4.5. The 539 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
5/5
GoogleI would like to express my gratitude to the team in Exeter, especially Hunter's Exeter. They have exceeded my expectations by not only assisting me in selling my property but also providing invaluable support in renting it out. Their additional help in finding tenants was a real lifesaver. Thank you, Hunter's Exeter, for going above and beyond. Justin Willliamson
Justin, it took a while, but glad we have helped you finally get there!
5/5
GoogleDarron and the Hunters team helped us through a tricky purchase of a flat. They were quick to respond, helpful and knowledgeable. We will definitely be using them in the future if we need an estate agent. Highly recommend.
Thank you for taking the time to share your experience. We're glad Darron and the team could support you through a challenging purchase and appreciate your recommendation. We look forward to assisting you again in the future.
5/5
GoogleThey made our first moving experience very easy and hassle free. Darron kept us updated even when there were no updates! Friendly and pleasant. Would choose again.
Thank you so much for your lovely review, we're glad your first move went smoothly.
5/5
GoogleDarron was amazing during our first house purchase. He helped us through the whole process and always stayed in touch.
Thank you for your review, we hope you are really happy in your new home.
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
5/5
GoogleBrilliant estate agents. I sold my house with Hunters and they were trying their best all the way through. We went through some hurdles (not due to Hunters) but they were supportive and helpful from start to finish. THANK YOU SO MUCH Darren and team 😁 5 stars all the way!
Thank you Bridget, it had some hurdles, nothing that couldn't be overcome! It was a pleasure helping and ensuring you completed on your sale.
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.
5/5
TrustpilotA reliable estate agent
Hunter Estate Agent provides exceptional service to its clients, and Bo Tsang exemplifies this with his outstanding dedication and professionalism. His commitment to excellence sets a high standard for customer service in the real estate industry. His attention to detail, prompt communication, and expertise make the selling or buying process seamless and stress-free. I highly recommend Hunter Estate Agent, especially Bo Tsang, for anyone looking for a reliable and efficient real estate experience.
5/5
GoogleHunters have been amazing! They have been so attentive whilst I have been purchasing a property and all the staff at Hunters have been an absolute pleasure to deal with. No query is too small or silly for them, they have been fantastic at ensuring the sale goes through without a hitch. Special thanks to Kyra, Anthony and Darron - you guys have been awesome :-)PositiveResponsiveness, Quality, Professionalism
Thanks Sam, I will let the team know how awesome they are!
5/5
GoogleAs a first time buyer I found Hunters, and specifically Darron and Jessie, to be awesome! They were reassuring and incredibly patient. Always upbeat and happy to answer my (never ending) questions through the process of buying my first house. Darron even went as far as supporting with solicitors documents and builders - I would highly recommend them! They’re a great office of genuine people to work with!
Your feedback is incredibly valuable. We're delighted Darron and Jessie could provide the support and patience you needed as a first-time buyer. Thank you for recommending our team!
5/5
GoogleHaving sold a property just up the road from us, we were confident in Hunters ability to sell our home efficiently, and they did just that. From the initial valuation and for all of the sale, we found them to be knowledgeable and professional, but most importantly treated us with respect and always went above and beyond. Darron and Kyra were amazing!
Thanks Matt! We got there.
1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
5/5
TrustpilotI had an exceptional experience working…
I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.
5/5
GoogleRecently bought a house through Hunters, mainly dealt with Darren from the first viewing. He was enthusiastic and knowledgeable about the property. Throughout the process him and the team were informative and professional, very quick to keep us in the loop with new information coming in, overall a brilliant service and would highly recommend to anyone who is looking for their forever home :)PositiveResponsiveness, Quality, Professionalism
Hi Jessica, hope you love your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Exeter office has 690 reviews across two platforms: 151 on Google, 539 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.8 out of 5 across all 690 reviews, and 4.5 out of 5 on Google from 151 reviews, checked 9 October 2026.
Hunters, 58 South Street, St. Thomas, Exeter EX1 1EE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.