Hunters reviews

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 5/5

Google

Up until recently, I was renting a flat via Hunters, for 2 and a half years. For the complete duration of this time, I have had a positive experience and would highly recommend. Anthony, Colin, Angela, and the whole team have been great; always quick to reply, assist with any queries or issues, organise maintenance/contractors, and to check-in regularly. Thanks guys!

Chloe · 16 March 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 5/5

Google

Darren and the team were great, couldn’t recommend Hunters more. I know other family and friends have also had great experiences.

Judina · 16 October 2025

★★★★★ 5/5

Google

Carter has been great to work with. He is quick to reply to all questions and has been a great support. If ever I need anything Carter has been on hand to help!

Nichola · 11 June 2025

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Google

Thank you very much to everyone at Hunters who has been involved with 12 Fullers Court in recent years, both in terms of lettings and then the sale which has completed today. I really appreciate the advice and support I have received and your professionalism at every stage. I am delighted with your customer service and have no hesitation in recommending you to others. Regarding this sale today, I have bought and sold many properties over the years and I can honestly say I have never known any transaction to go as smoothly as this one.

Jan · 11 June 2025

★★★★★ 5/5

Google

Hunters Estate Agent has been nothing but amazing!! Kept me in the loop and even dropped off the keys to my workplace - very much appreciated, thanks so much!!

Eva · 11 June 2025

★★★★★ 5/5

Google

If you are looking for the most competitive estate agent with the best service look no further than Hunters Exeter. Buying your first house can be a very stressful experience and sometimes when things don't go to plan this can be very furastrating. But we were lucky to have our case taken on by Darron, and this gentleman worked tirelessly to make sure that we actually managed to end up buying our dream house. Any time that our lawyers and the vender's lawyers would drop the ball, Darron would be the link between the two making sure that they were promptly chased up. Having Darron on the team, felt like having a very experienced 3rd lawyer who would keep both parties' lawyers in check, and trust me when you buy your house, let alone your first house, you definitely need this level of proactivity. If we were to say the service provided was above and beyond it would not be enough praise to the work that was put in by Darron and his team. If you are looking to buy or sell a house, Hunters is the best and if you are lucky Darron will take on your case, and one day when we decide to sell our house, both my partner and I agree that we know who will ask to take care of such a task.

O · 22 June 2022

★★★★★ 1/5

Google

My friends and I had two viewings scheduled back-to-back. We arrived early for the first property and waited 25 minutes outside, repeatedly trying to call and message the agent, but got no response. We went to the second property when the agent finally picked up our call. They claimed we were late and refused to conduct the viewing. Despite our attempts to explain that we were on time and had been trying to contact them, they hung up on us. RUDE!!!!

Serafina · 16 April 2025

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026

★★★★★ 1/5

Trustpilot

lettings fees are very high

For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.

'Tarig · 9 July 2026

★★★★★ 5/5

Google

Hunters have been fantastic Darron was outstanding. He always made us feel like a priority and played a major role in getting the sale over the line. He was an absolute legend and helped us feel heard and taken care of . He never got annoyed at my constant calling and the rest of the team chipped in when needed as well great team work!!

Abi · 22 June 2023

★★★★★ 5/5

Trustpilot

I have only great things to say about Hunters Middleton!

I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!

Debbie · 25 June 2024

★★★★★ 1/5

Trustpilot

Disappointed is an understatement..

To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.

Lea · 20 June 2024

★★★★★ 1/5

Trustpilot

Hunters are not interested

Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.

Tony · 5 April 2026

★★★★★ 1/5

Trustpilot

Feeling sorry for vendors hoping to sell their property

Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).

Ms · 14 September 2026

★★★★★ 5/5

Google

I used Hunters to sell my property & i couldnt be happier. Having never sold before i honestly couldnt have asked for a better team to do it. They are all so friendly & professional & super helpful at all times. They called me every step of the way so i was never left wondering where we were in the process. Thank you Kyra, Darren & Anthony for making this a really easy process and always going out of your way.

Chiara · 25 August 2021

★★★★★ 5/5

Google

I used Hunters to sell my property & i couldnt be happier. Having never sold before i honestly couldnt have asked for a better team to do it. They are all so friendly & professional & super helpful at all times. They called me every step of the way so i was never left wondering where we were in the process. Thank you Kyra, Darren & Anthony for making this a really easy process and always going out of your way.

Chiara · 22 June 2021

★★★★★ 5/5

Google

After having bought my flat from Hunters and remembering how great they were they only people I wanted to sell with. They came straight away to help me put it on the market and sold the flat to the first viewer! they were all so friendly and helpful and always there to answer any questions I had. Many thanks to Kyra, Darron and Anthony for being so brilliant through the whole process. See you again if I ever sell my new house!

Carrie · 22 June 2021

★★★★★ 1/5

Trustpilot

Awful

Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.

Blyth · 28 May 2024