5/5
TrustpilotI’m James
I’m James, I had a great time. They have great customer service
Trusted Agent profile · Exeter
Francis Louis Exeter reviews
★★★★★
281 reviews across 2 platforms
Francis Louis House Belmont Road, Exeter, EX1 2HF
Francis Louis's office in Exeter, at Francis Louis House Belmont Road, is rated 3.9 out of 5 across 281 reviews on two platforms, including 190 Google reviews rated 3.9.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotReliable agency
Reliable agency, very friendly. They quickly took care of my issue
5/5
TrustpilotStaff were useful and attentive when…
Staff were useful and attentive when dealing with any problems
5/5
GoogleThe staff were very accommodating and friendly. Recommend!
5/5
TrustpilotSo helpful and friendly!
So helpful and friendly
5/5
Trustpilota good agent
a good agent who works hard for the landlords.
5/5
GoogleI would definitely recommend this estate agent, especially due to the excellent professional service, and attentiveness that they showed throughout. The whole process of moving house along with the maintenance side is extremely stressful, which is why using an agent who strive to reduce this burden is a must.PositiveResponsiveness, Professionalism
1/5
TrustpilotAbsolute shambles!!!!!
We wasted our time driving for 5 hrs to view a flat that had already been let 2 days earlier prior to Francis Louis agreeing to view. What a poorly organised shower!
5/5
TrustpilotThe staff are really accommodating and…
The staff are really accommodating and friendly!
5/5
GoogleThe whole team at Francis Louis have been incredible for us throughout, They were super efficient and always there for every question or query I had! I cannot recommend them highly enough!
2/5
GoogleNot the best experience as a purchaser. Offer not acknowledged, emails sent to me in error and during the purchasing process, felt harassed and ‘bullied’ I perceive it’s all about them and not customer satisfaction. Shame they could have had my lettings business. Will avoid wherever possibleNegativeResponsiveness, Professionalism
1/5
GoogleTrusted this agent to rent a flat for my daughter at uni. Intimidating, bullying and leaving the flat dangerous for her. An utter disgrace. Adam will just block when challenged
5/5
Googlestaff were very friendly
3/5
GoogleI looked on the website for a house I saw in Ottery St Mary . Sadly I couldn't find it using the search so I gave up. Would have given it 4 stars if the house was on the website.
5/5
GoogleThey’re really nice employees
5/5
TrustpilotVery good customer service
2/5
GoogleOnly communicated via email but the person I spoke to was very blunt and rude and they also refused the idea of any in person viewings for their properties
5/5
GoogleSam and James at Francis Louis are great, very attentive at every step and really do go out of their way to help and keep everyone updated
5/5
GoogleLovely experience here it was extremely accommodating to my needs , very professional with lovely staff I was really impressed with josh he was so dedicated and had great local knowledge he was so passionate about his job definitely a great asset to your team !
5/5
GoogleWe have been looking for a house and sams been really helpful! Updated me every week and helped find a mortgage broker.
5/5
Googleadam helped me buy and then manage an hmo, a great job and he knows whats hes talking about, well done
5/5
GoogleSam H is a fantastic asset to the team at Francis Louis. He is always keen to help and very knowledgeable.
1/5
Google1 out of 10. Appearances are deceptive. These people simply cannot be trusted. Enough negative reviews here to make me realise that I am not alone in my conclusions. Think again.NegativeProfessionalism
5/5
GoogleAlthough a purchaser rather than a vendor, I was treated with respect and care by James at the Exeter office. The whole process was managed with consummate professionalism throughout. I cannot recommend them highly enough.PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
