Every review we hold for the Exeter office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThese agents process so slow, difficult and irresponsible. After asking us to fill out a rather invasive and unnecessary financial details, they still didn’t manage to figure out the affordability on time, and blame the landlord for pulling out last minute. We also offered to pay for half year to full year rent in advance, they said no… After spending almost a month with them, they only respond and move thing a bit forward when we call them, otherwise no progress at all. We trusted them and wasted whole month waiting for their slow progress, only one day before the date we were suppose to move, they told us that landlord decided to pull out last minute even though we passed our financial check. I suggest for people who rent, not to go with them lifetime if you don’t want to end up homeless and stuck in Exeter Airbnb trying to get a place desperately. People who is landlord, please give other hard working agents a better chance. There are agents out there move things as fast as they could to help the landlord secure a tenant…not like Bradley, after whole month of wait and in the end blame the landlord for pulling out last minute…
Hanrui · 22 November 2023
Agent replied · 21 March 2024
Thank you for your review. In the first instance, an agent does not have the authority to decide upon the success of any tenancy application. This is the property landlord’s decision alone. If there have been delays with a referencing process, this is normally with good reason. For example, where financials require further investigation to assess affordability and all similar. Further, we would advise any tenancy applicant not to assume a move-in date until their tenancy application is approved. That said, we thank you for your review which has allowed us the opportunity to provide clarity where it has been needed
★★★★★ 5/5
GoogleI purchased a property through Bradley’s St Thomas. They were fantastic from start to finish. My point of contact was Katie Kennedy and she was so lovely, professional, helpful, knowledgeable and responded very quickly and efficiently to any questions I had regarding the purchase. I can’t thank her enough and all of the team on the St Thomas office for all their hard work. 5 star service! Thank you so much!
Emma · 2 August 2025
★★★★★ 5/5
GoogleKatie was responsive and supportive all the way through the process of purchasing our house- we’re very happy with how we were treated by Bradley’s.
Helen · 3 July 2025
★★★★★ 5/5
GoogleThis is the second time I have dealt with Bradley's, this time selling a property through the Cowick Street, Exeter branch, and once again it has been a positive experience. From the initial valuation through to completion, communication was professional and supportive, with regular updates on progress. I have no hesitation in recommending the Bradley's team.
Chris · 20 March 2024
★★★★★ 5/5
GoogleFirst rate service, again. The whole team showed genuine care and support whilst selling my late mothers property. They were professional and reliable during the whole journey. Communication was excellent, keeping me informed of updates. They were reassuring when needed and chased to get agreement by all concerned. The same efficient service I had 5 years ago selling another property for me. Highly recommended.
Lindsey · 25 August 2025
★★★★★ 5/5
GoogleBradley's in St Thomas helped me buy my first house and they always went about and beyond. They made me feel at ease at every step. Special shout-out to Katie, Jay and Maria! I would be so happy to use this branch to help me with my house going forward. Excellent!
Daniel · 17 December 2025
★★★★★ 5/5
GoogleWe recently completed on our house sale through Bradley’s St Thomas and they were nothing short from fantastic. Bailey managed the viewings brilliantly with minimal disruption for us and she achieved a top sale price from the best buyer. As the sale progressed Bailey chased the solicitors within the chain weekly giving us regular updates. Baileys expertise navigated us through what is often a stressful experience leading us to very happy house move. The other lady was also helpful.
Shaun · 20 March 2023
Agent replied · 24 June 2023
Thank you for your review, we are so pleased you are happy with the service from Bailey and the rest of the Bradleys team!
★★★★★ 1/5
GoogleAbsolutely shocking. Why can you not give zero!!
Met with James West who to say he was unprofessional does not cover the extent of it.
We asked for an earlier viewing and were told that 'the landlord would not allow it as his daughter was home'. We then turned up at the allotted time with James only to find the daughter was still at home. James then advised that the landlord had actually said it would be fine but he 'could not be bothered to travel out earlier'.
He criticised the landlord who 'does not look after the property as they don't care and someone will take it'.
Then went on to criticise his own company saying that they just rent out the property and take the money.
Ronan · 20 March 2020
★★★★★ 1/5
FacebookI am absolutely disgusted with Bradley's. We have had nothing but issues since we first moved into our house. We weren't even given all of the right keys to the property so we couldn't secure the garage until we made a maintenance request to get it fixed. With the inventory we were given, Bradley's couldnt even be bothered to change the names, it was still in the names of the previous tenants and the inventory was wrong. They are aware of problems that they still haven't bothered to fix. There were also numerous maintenance issues we had to get rectified that they just couldn't be bothered to sort before we moved in, including a toilet seat that needed completely replacing. They didn't bother to tell us we were renting a property that needed a parking permit to park outside on the street, so we got a ticket, and according to them they are not at fault because it's not their job to tell us because they said there is a space around the back, even though when we were showed round I said we would have 2 cars. All of our bad experience has mainly been from the Exeter city centre branch. They have also told us out right lies. I would advise anyone thinking of using them to be very careful!!! I would not recommend them to anyone and have found them to be completely incompetent!!!
Cynthia · 11 October 2019
★★★★★ 5/5
GoogleWe used Bradley's St Thomas when selling our bungalow. We found their service excellent and were kept well informed throughout the sale as to how matters were proceeding. Kate and her team throughout were friendly and professional.
Dorothy · 20 March 2020
Agent replied
Hi Dororthy, thank you for your kind review and we are so glad you were pleased with the service from Kate and the team.
★★★★★ 1/5
FacebookBooked a viewing on a property advertised as “offers over” and were called on the day of the viewing to be told they’d sold it so were cancelling the viewing. Given that we were in a chain free position with mortgage agreed in principle, I fail to see how they could possibly know that we were not prepared to offer a better price for the property, instead preferring to cancel the viewing and take the first offer they received and never find out what they could have achieved for their vendor with a bit more care and attention. Very short sighted and definitely not in the best interests of their vendor. Amateur agents at best and one to avoid if you’re looking to sell your home for the best possible price with the best service.
Ja · 23 May 2024
★★★★★ 5/5
GoogleWe would like to thank the team at St Thomas for the amazing service we have had during the last view months which has lead to a successful completion. We reside abroad and all our dealings have been on a remote basis from beginning to end. Nasim and Chris have been so professional in the way they have kept us informed about every aspect. We could not recommend them more highly. Thank you.
Tim · 20 March 2022
Agent replied
Thank you for your review, we are so pleased you are happy with the service from the Bradleys St Thomas team!
★★★★★ 5/5
GoogleWe always knew that due to the situation with the in-situ tenants of our flats, relatively low financial returns and current financial funding restraints, the sale of our rental property was never going to be an easy one! We knew it would have limited appeal and accepted it may take time! BUT Maria, Bailey and all the team at Bradleys took on the challenge and did an amazing job in promoting the sale and finding the "perfect match". Throughout the process they were on the ball and kept positive (even when I was whinging!) and together with my legal team, guided the sale to a very positive completion. I would have no hesitation in recommending the team at St Thomas to any potential seller ... and say a HUGE thank you to the whole office down there :-)
Richard · 20 March 2024
★★★★★ 5/5
GoogleBailey and Maria were really helpful and always on hand to offer advice. They always kept me in the loop as soon as there was any change in my sale.
Amelia · 20 March 2024
★★★★★ 5/5
GoogleI knew my house wasn’t going to be easy to sell but Chris and Nass were incredibly positive from the start and worked very hard to get me a good result. I was particularly happy that they kept in regular contact so I always knew how things were progressing. Would highly recommend the online auction process too.
Alison · 29 August 2020
★★★★★ 5/5
GoogleGreat friendly service, nothing was too much trouble and kept me up to date at all times throughout the sale of our home. Would definitely recommend 😊 …
Caroline · 1 November 2025
★★★★★ 5/5
GoogleHad a great experience when selling my mum’s park home. Right from the first contact I had full confidence in their knowledge and experience. They maintained excellent contact throughout. Every member of the team went to great lengths to …
Wild · 22 June 2025
★★★★★ 5/5
GoogleOur experience with Bradley’s has been a really good one right from the start. At the start l had dealings with Bailey who was really friendly and very efficient, as she moved offices Katie Kennedy then took over, she has been amazing! If …
Sally · 22 April 2025
★★★★★ 5/5
GoogleWe have always had great service from Bradley's Estate Agents, thank you to Chris and his team at the Cowick Street office for all your hard work! Always find them to be professional, friendly and approachable and very knowledgable at what they do ! 5*
Ashley · 20 March 2022
★★★★★ 5/5
GoogleThis is the second time that Bradleys have helped find a rental property for my daughter, and I can't recommend them highly enough. Maria showed a genuine interest in finding her a suitable property and couldn't have been more helpful. Absolutely delighted with the outcome.
Jackie · 20 March 2025
★★★★★ 5/5
GoogleExcellent service from the whole team at Bradley’s St Thomas. Helpful, friendly and diligent at every point and are brilliant at keeping in touch as things progress. Thank you. It’s been my pleasure to do business with you
Shirley · 28 May 2025
★★★★★ 5/5
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Itz · 8 February 2023
★★★★★ 5/5
GoogleWe've been a tenant via Bradleys for over 3 years now and found them to be excellent. They were so helpful when we found the property and wished to view it and place our application. Since then, we have always found them extremely helpful and cooperative. Katie Ball even remembers our faces if we pop in, excellent service! Would definitely recommend.
Lorna · 20 March 2019
Agent replied
Thank you for the review Lorna, we are pleased you are happy with our service!
★★★★★ 5/5
GoogleMet with jay for a house viewing . Very professional friendly and knowledgeable. I felt she needed a review and recognition.
Had to phone the office and again very warm honest and friendly .
Debra · 19 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
