5/5
TrustpilotThe personal agent was brilliant all…
The personal agent was brilliant all the way. Callum is brilliant was always there to help walk us through the process. Couldnt be happier. Thank you so much.
Trusted Agent profile · Ewell
The Personal Agent Ewell reviews
★★★★★
875 reviews across 1 platform
220 Chessington Road, Ewell, KT19 9XA
The Personal Agent's office in Ewell, at 220 Chessington Road, is rated 4.9 out of 5 across 875 reviews on 1 platform.
Reviews
Every review we hold for the Ewell office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotA quick result for finding tenants
Chris Sweby has maintained good contact and updates with me. He arranged, and carried out viewings efficiently. My main dissatisfaction is a lack of communication regarding instructions to contractors. I was not informed of visits by electrician and gas engineer. As a single elderly woman this is unsatisfactory. The energy performance contractor contacted me but I hadn’t been advised to expect this or given a contact name. Finally I requested no board to be put up but this has been ignored. Communication between members of the team has let you down.
4/5
Trustpilotselling a property
Although the process was a difficult and challenging one at times, Andrew and Cat kept me informed about progress and any issues. They promptly returned calls and chased queries I raised. They remained professional at all times . I respected that Andrew was honest with me instead of the normal Estate Agent bull...t . Thanks for all your help x
5/5
TrustpilotSuper straight forward process…
Super straight forward process made easy by the personal agents especially Callum Kirkby. As a student and a first time renter it was quite helpful.
5/5
TrustpilotOutstanding service
Outstanding serviceI have been very pleased with the service we have received from The Personal Agent. Everyone, especially Michelle Hobbs Marla, our Property Manager was outstanding and she is a real asset to the company. I would recommend everyone to use The Personal Agent as they were very helpful, professional and very efficient in sorting out any enquiries. Thank you!!
5/5
TrustpilotChris Sweby is very professional
Chris Sweby is very professional, reliable and diligent. He always gives instant feedback. A great surprise indeed! I will highly recommend him to every one who is looking for houses/flats especially BNO holders. Thank you Chris.
5/5
TrustpilotPurchase Experience
Sammy Voller from The Personal Agent has been excellent in handling a purchase matter I was dealing with her. She was very proactive and on top of all the things required from her which helped in progressing matters smoothly. She responded to any queries and/or requests promptly which was very helpful. Her colleague, George Evans, supported in this matter very well. Really appreciate their efforts!
5/5
TrustpilotExceptional agent
I am a first time buyer and it can be a daunting process but Samantha has been very kind, has been happy to answer all my questions and definitely goes the extra mile!
5/5
TrustpilotSamantha was very helpful and…
Samantha was very helpful and informative, and very flexible with timings. We had a good viewing and hope to see more properties with her.
4/5
TrustpilotCallum and Chris have both been very…
Callum and Chris have both been very friendly, patient and approachable from the start of the process through to key handover day! The personal agent staff have very good communication skills and always use a friendly approach- they are always available to deal with any queries and they have been very flexible. Reason for not quite reaching 5 stars - we would have really liked the the inventory for the tenants to go through and check thoroughly on the move in day, unfortunately it was not ready. Callum did his best to chase this up on that day without any luck. Thank you for all your help in securing a place to live in Epsom.
5/5
TrustpilotCallum showed us around a property in…
Callum showed us around a property in the Epsom/Ewell area. He was very friendly and made us feel comfortable and welcome straight away. He was able to answer all of my questions and didn't make me feel like the viewing was being rushed. Communication through email and telephone was brilliant and he kept me up to date on what was happening with the property. Was a positive experience.
5/5
TrustpilotI recently purchased a property through…
I recently purchased a property through Personal Agent at Ewell. Although my move took longer than expected Dan Ransom and the team kept me well informed about developments all along the way. I found them very helpful and knowledgeable and wouldn’t hesitate to recommend them and would definitely consider using them again should I ever decide to move on.
5/5
TrustpilotWe have been renting for 12 years and…
We have been renting for 12 years and in that time we used have used 3 different estate agents, 2 of which provided an awful stressful service, but The Personal Agent have been brilliant throughout, especially Joe Frost. Joe promptly answered phone/email queries, provided clear instructions of the rental process and generally made everything easy and stress free.
5/5
TrustpilotProfessional and informative
Oliver was very professional providing us with clear and detailed information given us being first time buyer. We find the information very useful. Highly recommend.
4/5
TrustpilotGreat company
We have rented our flat through Personal Agent and have found them extremely easy to work with. Very quick to answer emails and questions and helpful with a sometimes confusing process. Thank you Chris, Bradley, Michelle, Ronnie to name but a few!
5/5
TrustpilotThe best in town!!
The best in town!!! Richard treated us as valued clients and displayed true integrity and honesty!After trying to deal with several local agents we were very dissapointed and frustrated with the lack of empathy and care!! Richard and the team were truely a class ahead!! Thank you for securing our dream home and doing your best for us!!!
5/5
TrustpilotCallum was very cheery and welcoming at…
Callum was very cheery and welcoming at the viewing . He took on board my comments .
5/5
TrustpilotPunctual and pleasant without patronising us
Agent was punctual and pleasant without being overwhelming. The agent remained professional without being cold. This is a fine balancing act. Above all we were not patronised by the agent (as has often been the case before) by stating the obvious such as “here we have the kitchen” or worse still “of course you could knock this wall and open this up and put an extension on the back and a lift conversion on the roof” grrrrr
5/5
TrustpilotHappy renter
After weeks of searching for propertys and going on unsucessful viewings, speaking with unfriendly agents, i finally had the pleasure of callum helping me with my search. Right off the bat, he was quick to respond to my enquiry and get a viewing arranged asap as i had less than two weeks to secure a property. During the viewing he was very professional but also friendly which is something other agents were lacking. Callum secured the property for me and was in constant communication throughout every step, i cant tell you how relieved and grateful i am. I hope i dont have to move any time soon but if i do il come to callum first this time.
5/5
TrustpilotGreat experience… Sammy was fantastic!
Sammy was fantastic at showing us around a property. She was very informative and had great ideas for the property to best suit our requirements! Thanks Sammy for a great appointment
5/5
TrustpilotStrongly Recommend
I never ended up purchasing through The Personal Agent but out of all the agents that I dealt with Paul was the most friendly and knowledgeable agent out of the lot he came across honest and whenever we wanted to view a property he had it arranged immediately a pleasure to deal with and would strongly recommend.
5/5
TrustpilotSameer is a star!
Sameer was very helpful with our search, kept us updated and made sure we had all information that we needed.
5/5
TrustpilotHouse Sale
Excellent service from initial brief throughout to completion. Very friendly staff, a big thanks to Richard, Sue, Chris and Sarah for all you help throughout the whole process. If you are looking to sell your house for the best achievable price, then look no further than The Personal Agent, it’s all in the name really!
5/5
TrustpilotSameer knocked it out the park for us
Samer knocked it out the park for us! Called to view a property that was no longer available and rather than doing the normal we will call you if anything comes up Sameer offered me a viewing at a property that was absolutely perfect….and with Sameers attitude and productiveness we was moved in a week later!! We cannot thank you enough!
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