Reeds Rains Evesham reviews

★★★★★ 5/5

Google

As someone who wasn’t based in the area Jack was absolutely wonderful! With the help of Stewart they made my move to the area so easy and hassle free, with the agency easy to contact and Jack who was overseeing the property contract ensured he kept me updated promptly. All agents I spoke to were friendly and professional, and it made the whole process so easy and stress free - I cannot thank the team enough and will always recommend!!

Esme · 26 July 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 5/5

Google

Jack and the team have been fantastic from start to finish with me and my partner buying for the first time. Made the whole experience stress free and effortless.

Ol · 10 February 2026

★★★★★ 4/5

Trustpilot

My experience

Before i moved in i was told the property was all electric,it is run by a Gas boiler I was without heat in very cold weather.At the very least it would be ideal if I would have been given a folder of useful information re how to use the heating controls, how to get into the metre cupboard, how to use the security intercom to let visitors in etc... I am still struggling with the gas as I dont have an account number. Ive found the whole experience very stressful

Mrs · 12 January 2026

★★★★★ 5/5

Google

Reeds Rains have been overseeing the rental of my property in Worcester for about 10 years. They have always been cooperative, helpful and knowledgeable. The staff at the Evesham Office especially Jack, are always patient, polite, efficient and a pleasure to do business with.

Elizabeth · 15 September 2025

★★★★★ 1/5

Trustpilot

One of the WORST estate agents I've…

One of the WORST estate agents I've ever been with. From the onset there were issues. They'll intentionally ignore all calls and emails. I had to go legal and I also had to get the council involved due to the extent of problems. The council kept having to chase them up as they just didn't care. The landlord was an awful person who took no liability for the damages which she KNEW about. I got a prohibition on my bedroom meaning I was forced to sleep in the living room, I got no compensation or any reduction in rent. I fact they ignored any calls or emails related to that. On top of this they sold my house 4 months after moving in. This was the point they started treating me the worst. I had support letters from social workers and all types of evidence. Photos of dead rats, clothes covered in mould etc.

Annie · 4 January 2026

★★★★★ 5/5

Google

Jeremy from Reed Rains was professional, knowledgeable and helpful from our first meeting right through to the sale of our property. All members of the team were efficient and timely in their response to queries. They were also kind and thoughtful which mattered hugely to me as I was working as an Executor for my late father's estate. I cannot recommend Reed Rains highly enough and would definitely use them again in either the purchase or sale of a property.

Tina · 27 April 2024

★★★★★ 5/5

Google

Jeremy, Jack, Stuart and Julie have all been amazing in selling my Mother’s property for her. Julie’s lovely friendly manner when she answers the phone is an asset to the Company. If she can’t answer a question when you ring she always rang back when she knew. Jeremy, from his initial visit right through to Completion, was friendly, understanding and his advice throughout took away all my concerns as they were dealt with efficiently. Jack came round to my home to fill out some of the endless forms from Solicitors which I very much appreciated, as I couldn’t get to the Office. He was always friendly and knowledgeable (and also loved my little Cavashon!). Stuart was always there to help me if Jeremy and Jack were out so all in all an efficient, friendly, amazing team that support you throughout which is what you need when selling or buying property!

Karen · 27 April 2024

★★★★★ 5/5

Trustpilot

Reeds Raines are Trustworthy Knowledgable and Reliable

It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed

Elaine · 5 September 2026

★★★★★ 5/5

Google

Jeremy and the team were fantastic with the sale of my property. I can’t explain how laid back the whole process was for me. I was constantly being given updates from them before even my solicitor had the information. I can’t recommend the team enough

James · 23 August 2025

★★★★★ 5/5

Google

Jack was an absolute superstar during the purchase of our first house. As first time buyers we didn’t really know what to expect, so when things with our solicitors went utterly wrong Jack was the one who helped us fix it, constantly communicating with us, ringing the vendors, their solicitors and even further up the chain to make sure the sale went through. We wouldn’t be in our new home if it wasn’t for Jacks hard work and help.

Jade · 27 February 2024

★★★★★ 1/5

Google

Very disappointing experience buying our first home. We viewed the property 3 times, and on 2 of those (after our offer was already accepted) we were met by an agent who was consistently rude and unprofessional. One viewing was even cut short without warning because he “had other appointments,” despite no time limit ever being mentioned. The key handover was just as poor, no meeting at the property, no information, just a lockbox code over the phone. We arrived to a pile of old mail on the floor and no follow-up or congratulations. For such an important purchase, the lack of care and basic courtesy was unacceptable. Would not use this agency again.

Caroline · 21 November 2025

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024

★★★★★ 5/5

Google

What a wonderful estate agent. Julie was unbelievably fast and so helpful, and Jack has been brilliant. I'm so pleased I used this estate agents! Thank you for all your help

Alexandra · 21 November 2025

★★★★★ 5/5

Trustpilot

Happy customers !!

Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!

Dean · 15 November 2024

★★★★★ 1/5

Trustpilot

Avoid these idiots

The phone went off in the pub . Free review. Up came a piss poor figure 400k less than houses in the same road . Avoid avoid avoid these idiots. I would have given zero stars if I could . Amateurs

Stephen · 29 August 2026

★★★★★ 5/5

Trustpilot

Great outcome

Everyone gave useful information and kept us fully informed at all times, always friendly and helpful and encouraged us to ring if we needed any information really can’t thank all enough for a great outcome

New · 1 October 2026

★★★★★ 5/5

Google

My younger son and myself had seen five properties in one day and were ready to go home and put it all down to experience. As we toured the last one, Jeremy Knight could sense how we felt and asked what I wanted, that in itself was a first. He asked if we could manage one more and we reluctantly agreed, it was a long way home from Evesham. Neither of us could control our excitement, Jeremy had read me perfectly and here was a house where I could live out my old age. I made an offer the next day and all being well, I shall be in Evesham in due course. I am so grateful to Jeremy and Reeds Rains. Natasha

Natasha · 15 October 2025

★★★★★ 5/5

Google

It has been a very long journey to get me into my new home. Jack, Jeremy and all the staff at Reed Rains Evesham have been there throughout the long process. They answered questions however silly they may have been, they are on the end of the phone and ring back if not available at the time. I felt I was treated as an individual and not just a client. I must also thank Julie who answers the phone in a very professional manor. She passed on messages if she couldn’t give a reply. Thank you

Claire · 25 October 2023

★★★★★ 5/5

Google

We sold our 1st home through Reeds Rains, a process we had been dreading given how many nightmares you hear about. Safe to say our experience was completely different, largely down to Jack who was brilliant. He was always available and extremely personable, guiding us through the process of our sale ensuring we knew what was next to do and constantly pushing to get things over the line with solicitors. We will definitely look to use them again next time around!

Kate · 10 October 2025

★★★★★ 5/5

Trustpilot

Reeds rains in Bamber bridge was…

Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim

Mark · 10 December 2024

★★★★★ 1/5

Google

Unprofessional and rude, would no recommend. Appalling experience with this estate agent and especially their Director is one of the rudest men I have ever dealt with. Avoid like the plague!

D · 10 October 2025

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023

★★★★★ 5/5

Trustpilot

Fabulous service

Katie and the Team on the Ormeau road have kept me updated throughout the process of selling our house. The app is great at keeping you updated. All very professional. Would thoroughly recommend

Eilish · 26 September 2026