Reeds Rains Evesham reviews

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 4/5

Google

Good overall but with inconsistent start - After a bit of a wobbly start with poor communication, Jack listened to constructive criticism and took on board the feedback given. He then really upped his game and communication couldn't have been better. He also pulled out all the stops to get the house purchase over the line in tricky circumstances so would definitely now recommend the services of this agent. There are not many agents who are prepared to listen to client feedback and act on it, so this deserved a mention. Thanks Jack for all your hard work.

Liz · 10 July 2026

★★★★★ 5/5

Google

I can't recommend Jack and his team at Reeds Rains highly enough. Jack was fantastic throughout the entire process of buying my house, making what is naturally a stressful experience feel much more straightforward and well managed. Since completing the purchase in November, Jack has continued to be incredibly helpful, always happy to answer my questions and offer advice whenever I've needed it. After carrying out some significant renovations, he recently came back to revalue the property, and his knowledge and professionalism were just as impressive as they were during the sale. Communication has been excellent throughout, and Jack has always been approachable, knowledgeable, and genuinely willing to go the extra mile, even after the purchase was complete. It's rare to receive such great aftercare, and I really appreciate all the support he's given me over the past few months. Thank you, Jack, for all your help. I wouldn't hesitate to recommend you and the team at Reeds Rains to anyone looking to buy or sell a home.

Holly · 10 July 2026

★★★★★ 5/5

Google

I cannot recommend Jack and the team at Reeds Rains Estate Agents Evesham highly enough. From start to finish, Jack went above and beyond to make what can be an incredibly stressful process feel manageable and straightforward. His communication was excellent throughout, always keeping us updated and chasing things when needed. What really sets Jack apart is his determination to get things over the line, he genuinely cares about his clients and works tirelessly to ensure everything progresses as smoothly as possible. Jack’s knowledge of the local market, professionalism, honesty, and proactive approach are second to none. Nothing was ever too much trouble, and we always felt confident that our sale was in the best possible hands. If you’re looking for an estate agent in Evesham who will work hard for you, keep you informed, and genuinely go the extra mile, Jack is the person you want representing your property. Thank you, Jack, for all your hard work, dedication, and support. You have been outstanding.

George · 10 June 2026

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Google

Having received a questionable service from another local agent we are very pleased to have found Jack. From the first phone call he was extremely responsive, understanding our instructions to selectively test buyers at a price point, and open up to a wider market thereafter. Cool under pressure, with a personable manner, Jack and his team assisted us in achieving the ambitious asking price.

Nick · 10 June 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Google

We had an outstanding experience with Reeds Rains and a special shoutout to Jack Ford for making the process so smooth and efficient. Jack was incredibly proactive, professional and always available to answer any questions we had. Thanks to him our house sold very quickly and we were able to proceed with the purchase of the house we wanted. He kept us informed every step of the way and made what could have been a stressful time feel completely manageable. We couldn’t recommend Jack and the team at Reeds Rains more highly!

Stephanie · 10 October 2025

★★★★★ 5/5

Google

Had a great experience with Jack selling our house. As we are selling our first home we were slightly clueless in what we needed to do and what we needed to know. But Jack helped us along the way, with giving all the advice he could, updating us regularly on viewings and what the viewers thought of the property. Although we had a lot of viewings we didn't get in as many offers are we were hoping for, but Jack continued to fight for what was best for us and secured us a decent price for our property, even if it wasn't quite what we hoped for. Even now we have sold Jack is still supporting us in finding out next home and has been helpful throughout the experience.

Mollie · 10 October 2025

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Trustpilot

Our Reeds Rains Experience

We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!

Pam · 24 September 2026

★★★★★ 5/5

Google

Simply cannot fault the service we received from Reeds Rains, in particular Jack Ford. Jack was always professional, approachable, and incredibly helpful. He listened to our needs, kept us informed throughout and made the whole selling process feel effortless. We required a quick sale in order to move to the house that we wanted and that is exactly what we got, we wouldn’t have got it over the line without Jack for sure. Highly recommend!

Rich · 10 October 2025

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Google

This has been my first experience of selling a house and I was very daunted at the prospect. I need not have worried. Having found my dream home on the market with Reeds Rains, I decided that I would instruct them for the sale of my own too. Jack and the team at Reeds Rains have made this journey stress-free. Communication has been excellent throughout and Jack is very straightforward, honest and fair. Thank you.

Faith · 7 October 2025

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 5/5

Google

The team were absolutely brilliant, reception were always friendly and helpful, and easy to get hold of. I worked with Jack who was fantastic and helped push where needed to get the sale completed. Couldn't recommend enough

Toby · 10 July 2026

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave

David · 1 September 2026

★★★★★ 3/5

Google

Nice people, add little value. They’re the cheapest option (definitely get what you pay for). Our last tenant left the house in a disgusting state and RR were happy with it and after my complaint they accepted a little responsibility; after 10 days hard graft it was ok. If I rent again it will not be with them. Jack is competent, Stewart has yet to achieve his potential.

N · 10 October 2025

★★★★★ 5/5

Trustpilot

Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.

Diane · 26 August 2026

★★★★★ 5/5

Google

As buyers, we had a very positive experience with Reeds Rains Evesham. The team was professional, friendly, and helpful throughout the process. They kept us informed, responded promptly to our queries, and made what can be a stressful experience much easier to manage. We particularly appreciated their communication and willingness to assist whenever we needed information or updates. Their support and professionalism were greatly appreciated from start to finish. Thank you to everyone at Reeds Rains Evesham for your help. We would happily recommend your services to anyone looking to buy a property. Mr Tocut & Mrs Radu

Laura · 10 July 2026

★★★★★ 5/5

Google

Working with Jack to sell my property was an excellent experience. He was attentive to my needs and kept me updated with accurate and timely market insights. His professionalism gave me peace of mind and the entire process was handled with great care. I would gladly recommend Jack and his team to anyone planning to sell their property.

Bryan · 10 December 2025

★★★★★ 5/5

Google

I have dealt with Jeremy throughout the sale of my property. The conveyancing of the purchase was an absolute nightmare. Jeremy assisted and advised me every step of the way; without his support, I would have definitely lost my sanity. Anyway, a big thank you goes out to Reids Rains and all of the team for all their help and support given.

Nigel · 14 October 2025

★★★★★ 5/5

Trustpilot

John has been helpful and professional…

John has been helpful and professional all the way through our experience with Reeds rains

S.D · 24 September 2026