Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were very happy with the service provided by Jason Dann at his team at William H Brown Gidea Park. Our sale was frustrated a couple of times, and sales fell through at the last minute by events outside of everyone in the chain's control, but Jason and his team were able to quickly find new buyers and support the process from beginning to end, pushing the solicitors and brokers to keep things moving in the right direction. I would definitely recommend them.
Ian · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! Our team at William H Brown Gidea Park is dedicated to providing top-notch service, even in the face of unexpected challenges. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would 100% recommend Dan and his team at William H Brown, Gidea Park. They were extremely professional, transparent and kept me informed throughout the whole process. My sale took some time (for no fault of theirs) and they managed both mine and my buyers expectations every step of the way. Special shoutout to Jasmine also who was very helpful and even hand delivered a card after my baby was born. Fantastic service, i’m very happy.
Lily · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team at William H Brown, Gidea Park. We always strive to provide professional and transparent service to our customers. Congratulations on your new baby and we are happy to have been a part of your home selling journey. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can say Jason Dann and his team at William H Brown 77 main road RM2 are fully dedicated to offering an excellent service and do this with the utmost confidence and patience dealing with any obstacles that may arise , selling your home to moving to your new home Ofcouse some issues do come up but Jason was all over it and kept things moving smoothly . So if your thinking of selling or buying your house I can recommend these guys will be with you all the way so a big thank you to Jason and his team at William H Brown
Marion · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for your kind words and recommendation! Our team at William H Brown is dedicated to providing an exceptional experience for our clients, from selling your home to finding your new one. We appreciate your trust and support, and we'll be here for you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️ I would like to extend my sincere thanks to Jasmin and Jason at William H Brown, Gidea Park.
During what was an extremely stressful property chain, Jasmin effectively took control of the entire process. Her communication was exceptional even when there were no updates, she made a point of calling simply to reassure me and keep me informed, which greatly helped to ease the stress.
As a property professional with over twenty years of experience, I rarely come across individuals of Jasmin’s calibre. Her professionalism, commitment, and proactive approach are truly outstanding. She is a real asset to the firm and delivered a consistently high level of service throughout.
I would not hesitate to recommend William H Brown, Gidea Park, to anyone looking for knowledgeable and genuinely supportive estate agents.
Stewart · 16 April 2026
★★★★★ 1/5
GoogleNever trust this branch, especially Sunisha and Jason.
They will play with your emotions and give you false hope. We waited over 6 months for a house in RM5, which is back to market now. We wasted money on searches and a survey, only to be left with nothing. The seller didn’t even have an onward purchase lined up, yet the agents kept pushing us to exchange and complete after 3 months. They just manipulated their buyers so never trust them specially if you are buying.
Throughout the entire experience, the communication was poor, pressure was high, and transparency was completely lacking. They clearly cared more about closing a deal than doing what’s right for their clients.
Never again. Avoid William H Brown Gidea Park at all costs. Save your time, money, and peace of mind.
Maryam · 17 April 2025
Agent replied · 25 May 2025
We are sorry to hear about your experience with our Gidea Park branch. This is not the level of service we strive to provide. We apologise for any inconvenience and assure you that we will take your feedback into consideration to improve our services. Thank you for bringing this to our attention. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very happy the William H Brown Gidea Park team . Sunisha is brilliant. She understood our requirement and showed us the correct houses from which we picked up the one we liked best. Their manager, Jason was very helpful and did everything he could to make the whole buying process very smooth. They are a Fantastic team.
Natasha · 16 November 2025
Agent replied · 16 April 2026
Thank you for your wonderful review! Our team at William H Brown Gidea Park is dedicated to making the buying process as smooth and enjoyable as possible. We are happy to hear that Sunisha and Jason provided exceptional service. Thank you for choosing us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally happy with the service from William H Brown in Gidea Park. Fran was always cheerful and optimistic on the phone, which made a real difference. Sunisha was incredibly organised and on top of everything, keeping us updated and reassured throughout. Jason, the manager, was calm, knowledgeable, and always available to give honest advice when needed. A great team, would highly recommend!
April · 16 June 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Jason Dann and staff at William H Brown Gidea Park for their hard work and support
Sue · 26 March 2026
Agent replied · 16 April 2026
We are absolutely thrilled to have been able to provide you with the highest level of service, and we truly value your appreciation and satisfaction. Thank you for choosing William H Brown Gidea Park. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJason and the team at William H Brown were very helpful throughout our purchase of our home. Throughout such a stressful time, the team were super patient and supportive throughout. Thank you.
Aysha · 16 November 2025
Agent replied · 16 April 2026
Thank you for choosing William H Brown for your home purchase! We are thrilled to hear that our team provided exceptional support and patience during such a stressful time. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWanted to thank Jason, Hadley and all the team at Gidea Park. They helped me sell my mums house after her passing and their empathy and service was of the highest standard and they made the whole process easy and straight forward. They dealt with all issues and helped me fill out all the paperwork which can be very confusing. I cannot recommend them enough!
Linda · 26 August 2024
Agent replied · 26 August 2024
Thank you Linda for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a really pleasant experience for our first property purchase with Williamhbrown gidea park..Sunisha in the branch went out of way to help us when we were intially viewing..nothing was too much for her and she was very patient with us while we were making a decision..Jason the branch manager was really understanding during the process as we were anxious being a first time buyer..fran always called us back with the answers to our queries..thank you team for making this experience wonderful for us
Gaurav · 28 June 2025
Agent replied · 16 April 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad such a great experience selling my property with William H Brown Gidea Park. I worked closely with Fran and Sunisha, they were both amazing from start to finish. Their conduct and punctuality were outstanding, and they were always positive, professional, and supportive throughout the whole process. Jasmin, who listed the property, was really lovely and made everything feel easy and relaxed. And Jason did a fantastic job keeping things progressing smoothly behind the scenes. So grateful to the whole team, they made a stressful process feel straightforward!
Kenzi · 6 June 2025
Agent replied · 16 April 2026
Hello Kenzi Kate,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Fran, Sunisha, Jasmin, and Jason at William H Brown Gidea Park. It's fantastic to know that our team made the process straightforward and stress-free for you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
Google"I would like to express my great gratitude to the William H Brown agency, especially to realtor Jason Dann. This is a team of professionals thanks to whom our transaction went very quickly and without any problems. I recommend it to everyone
Олег · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and recommendation! We strive to provide top-notch service and are thrilled to hear that Jason and our team were able to help make your transaction smooth and seamless. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe bought a house through William H Brown had a good experience especially lady named Sunisha she showed us the property and was very transparent we had very good communication with her throughout the process even at the later stages she went out her way to get all everything done before the stamp duty deadline. Definitely a Shining star at this William H Brown branch.
Abbaas · 16 June 2025
Agent replied · 16 April 2026
Thank you for your brilliant 5* review and thank you for your kind words Abbaas. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI was accused of swearing. I emphatically did not.
I was ptomised assistance. Not forthcoming, no explanation or apology given.
I feel I sold for less than I expected.
I now despise this organisation.
I wish I had gone with my choice of estate agent.
How much inpur have I had had from them in the past few weeks? Absolutely nothing.
You have been warned. Don't trust William Brown Gidea Park. They lie, don't do what they promise, and have no contact with their client.
Nigel · 24 November 2024
Agent replied · 22 November 2024
Hello Nigel,
I'm sorry to hear about your experience with us. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
GoogleWe have been extremely dissatisfied with the service we received from this branch throughout the sale of our property. After we accepted an offer, the team essentially disappeared, leaving us to handle both transactions ourselves. We were forced to coordinate between all parties, chase solicitors, follow up with the lender, and manage the entire process over the course of four extremely stressful months. WHB provided no meaningful support or assistance during this time.
Even the estate agent representing the property we were purchasing expressed their shock at the appalling service we experienced. They had to step in and fill the gap left by WHB to ensure our sale was progressing.
The only time we witnessed any enthusiasm from WHB was when they signed us up. After that, their level of professionalism, engagement, and service declined dramatically. Their sole tangible contribution was organising the viewings, and beyond that, they offered little to no value.
Rumman · 25 September 2024
Agent replied · 24 October 2024
Hello Rumman,
I'm very sorry to hear about your experience with our Gidea Park branch. Your feedback is important to us, and we would like to discuss this further to address your concerns. Please contact us at complianceresidential@sequencehome.co.uk
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe purchased our new home with William H Brown. We’d like to thank Hadley and Jason for helping us through our journey. Wishing you all the best.
Shan · 24 March 2024
Agent replied · 17 June 2024
Many thanks Shan P for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have never felt compelled to leave a review for an estate before as I'm an owner operator of my own independent estate agents in Goodmayes. A large part of any agents sales will be in a chain and often having to deal with inexperienced/unresponsive agents can be a real pain. Im writing this review as Charlie was none of the aforementioned!. Absolutely cracking guy, responsive, professional and a delight to talk to.. He also went the extra mile for my sellers who were buying from him and he made the whole process a pleasant experience for them too. Top marks Charlie!!...PositiveProfessionalism
Paul · 18 June 2022
★★★★★ 5/5
GoogleMichael is a great branch manager. He is very knowledgeable about the local market drivers and show's a willingness to help and guide whether you are looking to buy or sell a home. He is one of the best estate agent managers I have come …
Mohan · 16 April 2022
Agent replied · 17 June 2024
Thanks for giving our William H Brown team a five-star review. If we can help with anything else please give us a call.
★★★★★ 5/5
GoogleAlthough having appraisals from 5 different estate agents we decided to go with Charlie from William H brown. We had a good feeling about Charlie he came across as professional responsive and highly motivated. Nicole was also very professional after the house was put on the market it was sold within 3 days. hopefully the path to completion will be as trouble-free and as well managed as the rest of our experience with William h brown RomfordPositiveResponsiveness, Quality, Professionalism, Value
Ray · 27 August 2021
★★★★★ 5/5
GoogleHi was purchasing a property from them however the sellers solicitors were taking exceptionally long but thanks to Alex Pedro who was there first chasing them up then he handed my case over to Charlie Maynard as he moved to another branch. I was kept informed of the proceedings and also they help speed up the process.very knowledgeable team. I Would definitely use this agent again if i need to again in the future. I would recommend William H Brown to anyone especially the team at Gidea park Branch.
Thanks a lot and really appreciate your help.PositiveQuality
Mehzabin · 27 August 2021
★★★★★ 5/5
GoogleUpon meeting Charlotte Ellis (Mortgage Consultant) I was made to feel comfortable.
I entered her office nervous about achieving my goal of buying a property however by the end of the meeting as a result of Charlotte’s guidance and assessment she assured me that it was achievable.
Charlotte maintained regular communication with me on progress, always available via phone or email to me whenever needed.
I am near the end of my process and she is still ensuring that my process keeps moving, whenever a stand still has occurred, she has pushed things through.
I highly recommend Charlotte, she is professional, understanding, confident, knowledgeable, thorough, and proactive, Your service is outstanding.
Charlotte both myself and My Son appreciate all your support…a huge Thank You
You are simply fabulous!!!
Chantelle
C · 18 June 2020
★★★★★ 5/5
GoogleJust wanted to send our thanks for the service and advice Charlie gave us. Absolutely spot on with the pricing and he was totally professional and approachable. Our chain is complete and all on track for a June move. The whole team at WhBrown are being fantastic and I'm so pleased I took Charlie's advice on using PPL, Joni is lovely and super efficient. Could not recommend more highly.PositiveResponsiveness, Quality, Professionalism, Value
Karen · 18 June 2021
★★★★★ 5/5
GoogleAfter eight house moves I can honestly say that the service offered is fantastic. Charlie was so professional, his marketing enabled us to have no fewer than 7 offers over the asking price. He advised us as to the buyer he thought most likely to proceed smoothly and indeed they did. The sale then went through without a hitch and communication was spot on all the way.PositiveResponsiveness, Quality, Professionalism, Value
Karen · 18 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.