Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional Service
Today was the 3rd time we had the pleasure of having Mike Lewis in our home assisting us today. It was a very simple task this time, took only 30 minutes or so, but Mike came in with the same positive attitude he always shows. Straight away asked about our cats (crazy cat house). Remembering small details like this makes having workmen in your house a little easier. He is always very friendly, professional, and very tidy. You would never know he has been in your house. Cleans up and never leaves any mess. Always a pleasure having such helpful tradesmen. Merry Christmas!
Laura · 20 December 2023
Agent replied · 10 June 2024
Hello Laura,Thank you for your positive review commending Mike for the work he carried out. We will pass on your kind words which he will be happy to hear.We hope you had a Merry Christmas.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotGreat service from Simon Cowdrey
Thank you to Simon Cowdrey! He was prompt, polite and very kind. Tended to the mould problems efficiently and carefully and very nicely left some mould spray for us to use if needed again. Really appreciated that he took his shoes off before coming into our flat and cleaned up after his work. He also selflessly spent time listening to our concerns and giving very honest advice. Couldn’t have been served by a better man. And he also restored my faith in humanity after a very difficult time. Thank you Simon!
RK · 30 October 2023
Agent replied · 10 June 2024
Hello RK,Thank you for your positive review. We really appreciate you taking the time to share your experience. We are glad Simon was able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotMy house have some wall painting follow…
My house have some wall painting follow up, and there staff - Simon, he’s very helpful， kind and be patient to finish the job. I’m grateful that they are provided good after sales service
Fei · 22 September 2026
Agent replied · 24 September 2026
Dear Fei Felix,
Thank you for taking the time to share your feedback. We’re pleased to hear that Simon was helpful, patient and took the time to complete the follow-up painting work to your satisfaction. It’s great to know that you’ve had such a positive experience with our after-sales service. We’ll make sure your kind feedback is shared with Simon.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotSimon Cowdrey very professional and lovely
Simon Cowdrey assisted me today. He was lovely and very very professional. He perfectly understood the issues in the flat and did a perfect job to fix them in a very effective way, and quickly. He was very friendly at the same time. He was very cautious to make sure he wasn’t disturbing me while I was working. So far he has been the best handyman we have had in the last two years! Thanks Simon, you were amazing!
Laura · 2 October 2023
Agent replied · 13 June 2024
Hello Laura,We pride ourselves on great customer service and we are pleased this was delivered by Simon on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotMy sincerest thanks
I would like to say a big thank you to Mike Lewis.I encountered noisy pipes in two situations:- running the floor heating and radiators- using the sink in the bathroomIn the two separate inspections of the noisy pipes, many holes were drilled on the ceiling and I was devastated. No one was able to find the cause of the problems except Mike. He was the only one to locate the fault. Mike was a star for saving me to suffer from more unnecessary stress. He also helped me to make good of the ceiling at both times. Mike was skillful and conscientious. Highly recommended .
Donna · 7 September 2023
Agent replied · 10 June 2024
Hello Donna, Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience and Mike was able to find and fix the problem. We appreciate your feedback. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotFantastic operative! But would not buy another Hill property
Would not buy another Hill property given the number of issues. However the operatives are fantastic. Had Ben Aken come around to do some repairs, and was absolutely blown away by the kindness, communication and level of service. There was plaster coming off the wall and he did a proper investigation for dampness as well as a thorough job sanding/repainting it, very polite and explained steps throughout.
Katie · 5 June 2024
Agent replied · 11 June 2024
Hello Katie,Thank you for your review. We are glad you were satisfied with Kelvin's service.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotI want to give a big thank you to Andy…
I want to give a big thank you to Andy from Hill for fixing the water leakage on my third-floor balcony and roof. He was incredibly professional and patient, taking several days to resolve the issue thoroughly. Thanks to his dedication, the problem has been handled perfectly. Truly excellent service!
Pan · 23 January 2026
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended! Needed fix to skirting, fix to close up a crack in the wall, Fix & reseal kitchen worktop, kitchen plinths etc and Hill arranged for Raalf Fallaha to do the job - He explained what he'd do and completed the job. I'm usually very uneasy about strangers coming to fix anything in my home but Raalf was very respectful of my home and his professionalism was very impressive. Hence, my leaving this review.
Mayen · 5 December 2023
Agent replied · 10 June 2024
Hello Mayen,We pride ourselves on great customer service and we are pleased this was delivered by Raalf on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotI'm so happy with the great job Alan…
I'm so happy with the great job Alan Deadman have done today in my property. Alan was wonderful, positive, kind and very professional person I'm happy and thankful I have him today.
Diana · 2 June 2026
★★★★★ 5/5
TrustpilotAndy is a pleasure to have in my home
Andy is a pleasure to have in my home. His work is of an excellent standard. This is his 2nd visit and delighted he'll be back to snag downstairs next week! 😍
Cathy · 2 June 2026
★★★★★ 5/5
TrustpilotThe coordination of all the services to attend has been superb
I have been dealing with Sarah Key who has been coordinating the many services that had to return to the new apt to complete final snagging. It has been a large cast to logistically organise, but Sarah has been on the ball with making promises, setting deadlines and keeping them and informing me throughout the process. She is always pleasant and positive in our phone conversations and I trust her to get things done promptly - which is worth its weight in gold in this industry. Excellent work!
T · 20 June 2023
Agent replied · 10 June 2024
Hello T, We will pass on your review to the Sales Team. We pride our-self on the quality of our homes, so are delighted to hear how happy you are with your new home. Thank you for taking the time to leave us your review. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotDelighted with the outcome
So far, Hill has surely done well in the provision of services in the settling in period of the property, into which we moved nearly a year ago.We were lucky to have Michael Chapman who arrived at the earliest time expected, and he seemed to be an all-round and very knowlegeable expert at fixing everything he needed to do and did more than we expected.We were very happy with his work and pleased that we could just leave him to it. Everything was kept clean and tidy. Many thanks and hope he appears again if ever needed in the future.
Paul · 6 June 2023
Agent replied · 10 June 2024
Hello Paul,Thank you for taking the time to leave us a review. We are so glad you are happy in your Hill home. We will pass on your gratitude to the team.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotI had Alan Deadman to repair my shower…
I had Alan Deadman to repair my shower head holder, he was friendly calm and patient throughout the process. Handled everything gently. The issue was resolved effectively with efficiency. Strongly recommended!
Wen · 16 September 2026
Agent replied · 24 September 2026
Dear Wen Qi Li,
Thank you for sharing your feedback. It's great to hear that Alan was friendly, calm and patient throughout his visit, and that he resolved the issue with your shower head holder efficiently. We're pleased that you were so happy with his service, and we'll make sure your kind words are passed on to Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHighly recommend! 3 bed in Timberworks
We recently bought a 3 bed new build in the Timberworks development in Cambridge. Having never bought a new build before, I was a little apprehensive but theteam from Hill have been exceptional throughout. Chloe and Antonia were so helpful and communicative throughout the buying process and even since, have checked in multiple times to keep abreast of how we’re settling in. Lynsey from after sales support has also been amazing - making sure any little niggle (there weren’t many!) was very quickly resolved. The house itself is beautiful, very well built and we can’t wait to start our family in a Hill home!!
GK · 29 May 2023
Agent replied · 10 June 2024
Hello GK, Thank you for taking the time to leave a review! It's wonderful to hear that our team met and exceeded your expectations. Thank you for choosing us and sharing your positive feedback, we wish you all the best in your new Hill home. Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotSimon - friendly and professional decorator
Simon was a very professional and friendly decorator. He arrived promptly on the day of the works, and worked quickly to get my flat back to normal after a leak.
Sophie · 1 June 2026
★★★★★ 5/5
TrustpilotSuperb job by Simon and Barry
We’ve been having trouble with the floor flooding and pooling water in our shed. Simon and Barry did a superb job today installing a floor. Both Simon and Barry were exceptionally professional, polite, and friendly. They were very efficient in getting the work done and fixed some other snags too. Simon also gave me great advice about some other DIY projects I need to do. Thank you very much guys!
Sam · 5 January 2024
Agent replied · 10 June 2024
Hello Sam,Thank you for your kind words about Simon and Barry's professionalism at their recent visit to you, they will be pleased to hear.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotRichard came to my property to fix my…
Richard came to my property to fix my balcony door. Very polite and professional, nothing was too much trouble for him. I am very happy with the service
Emma · 21 September 2026
Agent replied · 24 September 2026
Dear Emma,
We're so happy to hear Richard provided such a positive and professional experience. Your kind words mean a lot to us! We will pass these on to Richard.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHill are a brilliant developer due to the people they have and Maggie is simply great
We purchased our house through Maggie at Farehurst park and the entire buying process was seamless. Maggie was never pushy and always took the time to be patient with us as we went through multiple iterations of viewings and decisions. She made the entire process stress free through how she operates. Post sale she has still been available and helpful to ensure we settle in well. Thank you Maggie
Vinod · 25 May 2025
★★★★★ 5/5
TrustpilotPaul Coppen brilliant guy gone beyond…
Paul Coppen brilliant guy gone beyond and above and done a great job. Very pleased with the work and very friendly person. Keep up the good work mate!.
Unknown · 18 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback. We're delighted to hear that Paul went above and beyond, delivering a great service while being friendly and helpful. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotLovely and very efficient
Andrew was lovely and very efficient, paid great attention to detail.
Rita · 24 September 2026
★★★★★ 5/5
TrustpilotMichael Perry came and checked the…
Michael Perry came and checked the issue to explain and resolve. He came twice on the day as I was late getting home on the first instance.
RKS · 23 September 2026
Agent replied · 24 September 2026
Dear RKS,
Thank you for taking the time to leave us a review. We’re pleased to hear that Michael took the time to investigate the issue, explain the situation and work towards a resolution. It’s also great to know that he was accommodating and returned later that day to ensure he could assist you. We’ll make sure your positive feedback is shared with Michael.
Regards,
Hill Customer Service
★★★★★ 4/5
TrustpilotPaul C and Michael Chapman came today…
Paul C and Michael Chapman came today to address an issue on our roof, they were very efficient, found and fixed the issues and answered all my questions.
Anne · 16 September 2026
Agent replied · 24 September 2026
Dear Anne,
It's great to hear that Paul and Michael were able to resolve your roofing issue so efficiently. We're pleased that they took the time to answer your questions and ensure the necessary repairs were completed. We'll be happy to share your recognition with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotBarry is brilliant
Barry is brilliant identifying and fixing a leak in our family bathroom. We are impressed by his high quality of work, would give 100 stars if allowed.
Kenneth · 27 May 2026
★★★★★ 1/5
TrustpilotTHE WORSE EXSPERIENC OF MY LIFE
Please stay away from this builder. I'm living my worse nightmare after spending all my saying and lifetime mortgage. A brand new flat, that has more problem than a century old abandoned house! Everything was wrong, from floor, to ceiling. During the first 2 years a had 50 people over hundreds of appointment trying to rectify the issues. Now the latest, a very bad water leaking, in a brand new flat, and obviously being outside the 2 years warranty Hill wash their hands as well Swan the developer. Please don't fall in my situation and go for different option, anything would be better than the quality provided from Hill! I would love to share pictures as wards can't describe it!
David · 28 December 2022
Agent replied · 24 August 2024
Hello David, Thank you for your feedback, we are sorry to hear of your reported issues.We are pleased to hear that our team are in contact with you to devise a route forward and rectify the situation.Many Thanks,Hill Customer Service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
