Trusted Agent profile

Geoffrey Matthew Estates reviews

4.0

★★★★★ Great

76 reviews across 2 platforms

The Gables, 1 Fore Street, Old Harlow, Essex CM17 0AA

Geoffrey Matthew Estates's Essex office at The Gables is rated 4.0 out of 5 across 76 reviews on two platforms, including 75 Google reviews rated 4.0. Checked 9 October 2026.

4.0 / 5

Reviews on Google

This office

5.0 / 5

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Essex office, from every platform, shown as written. First names only.

5/5

Google

i recently went in to these guys for help in finding my first mortgage at the age of 50 and didn't think for one minute i stood any chance . after being introduced to lawrence and giving him a hard task of finding me what i wanted on a budget i am now the proud owner of my house.i cant thank this guy enough he was very professional always had time for us and dealt with everything and more for us. being our first time it was very scary but lawrence sorted everything including insurances i could not be happier and once again thank you all very much i will certainly come back in the futurePositiveQuality, Professionalism

Scott · 12 June 2022

Agent replied · 11 June 2024

Thank you for your kind review.

1/5

Google

I have rented in with them for 2 years they have fixed mould problem after 1 year now I moved out they not paying my deposit back saying sink is dirty will charge you 300 pound I will share the details I do not have have any keys otherwise I would have go and clean it clearly problem is not cleaning cleaning it charging me what ever you can

ALIGKICKBOXING · 12 June 2023

Agent replied · 11 June 2024

Good afternoon We are responding to your review of our conduct of your tenancy. You are providing a mis-leading version of events. Your tenancy commenced in August 2020 and at the time of taking occupation of the property you were supplied with a written & Photographic Inventory recording the condition of the property ‘as let’. This was included with the tenancy agreement etc in a DocuSign Envelope which you executed on 28th June 2020, no contrary comments were received from you indicating you disagreed with this recorded condition. That this property was a leasehold property complicated the timeline in addressing the mould issue, however, the landlord was very willing to provide humidifiers to assist in controlling this until the property was suitably treated and redecorated. Your end of tenancy date was reasonably negotiated based on when you were able to advise that your future property was ready for occupation. However, in accordance with our standard procedure, once you were able to be more precise with the date that the property possession would be returned; we communicated the ‘check out procedure’ guidance which was issued by e-mail and acknowledged by you. The final inspection was conducted by a wholly independent company after we received your keys and a copy of both the Move inventory and Check Out were provided to you, this report highlighted areas where there was tenant liability to address making good; be that cleaning, repairs, removal of items etc. We shall not share the multiple images from this report but simply point out that your allegation that the charge is for a sink clean only is not accurate. In accordance with your contractual obligations set out in your Tenancy Agreement we can seek to remedy these areas and deduct the charges and your final rent payment from the deposit. Your deposit was appropriately protected and it is via this custodial scheme that the accumulated costs will be applied for, any remaining balance not claimed for will be returned without dispute. You have gone on to share this mis-information across several media sites, we wish to make you aware that your admission of holding a property key so declaring you still hold tenure allows us to continue calculating pro-rata rent until you return this key; which we recommend you do as a matter of urgency.

5/5

Google

Professional, efficient and friendly. Geoffrey Matthew were superb from start to finish. Cannot recommend them enough if you are buying or selling in the Essex area. Wouldn’t hesitate to use again.

Clare · 16 April 2025

Agent replied · 22 November 2024

Thank you Clare. It was a pleasure to act for you. Geoff.

1/5

Google

Viewed a property back in December just before the Christmas break and showed high interest to move in as soon as possible, I’ve been emailing this estate agency for over 2 weeks and phoning them for the last two weeks to then have to chase them AGAIN to find out two weeks ago the property was let. The communication is awful and the customer service sucks.

Yaz · 12 June 2023

Agent replied · 11 June 2024

Dear Yaz. We are sorry that feel you had a bad experience with Geoffrey Matthew Estates. As we pride ourselves with the service we offer to our clients. I have now looked into your complaint. From what I can see you made an offer lower than the asking price. Also you had a prompt email response stating that the Landlord is not in a position to negotiate and further viewings were booked. Since we hadn't had a response from your side with a price increase.The property was let at its full rental as per our landlords instructions.

5/5

Google

Big thanks Geoffery Matthews. Kept our sellers passified whislt solicitors on both ends where taking theyre time..

Dietmar · 12 June 2023

Agent replied · 11 June 2024

Hi Dietmar, Thank you for your kind review.

5/5

Google

Geoff and his team at Geoffrey Matthew have been amazing, always getting back to me promptly and making a stressful situation easier especially during this pandemic. Absolute 5 star customer service.PositiveResponsiveness, Professionalism

Rachael · 12 June 2021

Agent replied · 11 June 2024

Thank you

5/5

Google

Very pleased with Geoff's sensitivity and professionalism in dealing with the sale of my late mother's home. This was our childhood home having moved there in 1958, so it was a difficult decision to have to make. Geoff made us feel very comfortable. I must also praise Suzanne in the office for all her help with the process.PositiveResponsiveness, Quality, Professionalism, Value

Sandra · 24 August 2021

5/5

Google

Having used Geoffrey Matthew previously, it was an easy choice when we needed an estate agent to sell my mum's property. They were all friendly, professional and guided us through the ups and downs of selling a property without any dramas or fuss. We will definitely use them again.

Claire · 16 June 2025

5/5

Google

I would like to thank the team at Geoffrey Matthews for the great efforts they went to to help with the sale of my property. They made our experience as smooth as possible. Lawrence with his mortgage expertise and help deserves a special thanks, to Geoff, Susan and Dan who also an amazing help throughout. This is the second time i have used Geoffrey Matthews and the service again was second to none. Thanks again Nathan & Jess Ryan

Nathan · 12 June 2020

Agent replied · 11 June 2024

Thank you for your kind review. We all hope you are settling into your new home.

5/5

Google

We are currently selling our property with Geoffrey Matthew and I have to say they have been very good, helpful and informative from the beginning with Bradley and then I can't sing her praises enough, Natasha who is really professional but …

Lou · 16 April 2024

Agent replied · 11 June 2024

Thank you Lou for your very kind review. We have enjoyed having you as a client. Geoff.

3/5

Google

We found our forever home through Geoffrey Matthews and was so excited to buy our first home. As much as we were able to arrange a 2nd viewing and a time to check parts of house close to completion date, If honest, was very underwhelmed by the level of customer service during the 3 months from purchase to completion and especially on completion day. Wasn’t greeted by estate agent we originally dealt with and was just passed keys in an envelope and that was it, 3 months of waiting and a lot of money spent and felt very deflated by experience. Glad we got our house but maybe not best place to buy a first house through. Every other person we know who has bought a house has got a little something from the estate agents or at least met at the house by agent, this was definitely not our experience.

Charley · 12 June 2023

1/5

Google

Very bad service. You have to ask for everything. The deposit after 4 weeks is still not returned because they claim that they have a problem with the system. I was charged £ 80 for a bell that wasn't there, they say it was only with out-of-date pictures. I do not recommend this agency to anyone. A lot of problemsNegativeQuality

Aneta · 12 June 2021

Agent replied · 11 June 2024

We are extremely sorry you have had a negative experience. Please contact us directly so that we can resolve any issues. Many thanks.

1/5

Google

Reply for geoff ! Writing lies on your replies makes you and your company look even worse and even more reason why you need proper regulations against you .. …

Mark · 16 April 2024

Agent replied · 11 June 2024

Hi Mark. My reply as before. We understand house buying can be frustrating. In this instance we had a client … More

5/5

Google

Very professional estate agents. Have used many times over the years and they seem to be at the top of their game. That's Lettings and sales. You can see a mortgage guy there as well and he is sharp. Have experienced poor estate agents in the Harlow area so would advise these guys.

Ken · 12 June 2022

Agent replied · 11 June 2024

Thank you, Ken, for your very kind review. We are lucky to have experienced and caring teams.

1/5

Google

the worst Agency that doesn't respect the contracts, if you criticize them for something, they say you don't like it, leave the house, don't believe them if they tell me that something will change, if there is damage in the house, they don't do anything, I have proof and I can present it -mails are not the problem

Dumitru · 16 April 2024

5/5

Google

We used Geoffrey Mathews for the sale of our flat (and thankfully they were also the agents for our purchase). Throughout the whole process they were transparent and honest. They provide regular updates on the progress and are always on hand to offer help and advice.PositiveResponsiveness, Quality, Professionalism, Value

Liam · 24 August 2021

Agent replied · 11 June 2024

Thank you for your kind review

5/5

Google

Very friendly, helpful and professional team, nothing was too much trouble. Would absolutely recommend them for house sale or purchase. Have used their services for both and would do again without hesitation.

Iona · 12 June 2023

Agent replied · 11 June 2024

Thank you for your kind review.

1/5

Google

This agency is absolutely unprofesional and their customer service is very poor. We reserved two property foe viewings they said is still free they only waiting fir keysvand today they said to us is not available and after that I reminded they supposed to call us onece they will have keys didnt have nothing to say. Second property we wanted to see they wasnt able to give us any information....after one week waiting....I cant understand how you can deal with peopke like that. Is so unprofesional and unpolite. If I could give zero star I would give you zero. Dont recomand at all.NegativeQuality, Professionalism

Mirka · 12 June 2021

5/5

Google

Great estate agents always happy to chase up our sale and get back to us the same day Couldn’t ask for more, brilliant job thanks guys

Andy · 16 April 2025

5/5

Google

Excellent service , very professional would recommend anyone to Geoffrey Matthew estates . …

Harry · 16 April 2024

Agent replied · 11 June 2024

Thank you for your review I'm glad you found Amanda so helpful and speedy. The letting team always do their best. Geoff.

5/5

Google

Excellent service from start to finish. Great communication throughout the whole selling process and made my sale very smooth and efficient. Geoff and all the staff were always very polite, helpful and professional at all times. Couldn’t recommend them more ! ThankyouPositiveProfessionalism

Keir · 24 August 2021

Agent replied · 11 June 2024

Thank you for your kind review

5/5

Google

I've just sold my property with Geoffrey Matthew Estate - it took longer than expected as we had a few issues with buyers messing me around and pulling out late (through no fault of mine or the estate agents), but thankfully they kept me …

Lee · 16 April 2024

5/5

Google

Recently used GM Estates for the sale of our property. They were very professional and offered a great level of customer support. I would recommend wholeheartedly.

Robert · 12 June 2023

Agent replied · 11 June 2024

Thanks you. We enjoyed having you as clients.

1/5

Google

Once your contract is finished, they don’t care about you at all

Ibrahim · 16 April 2024

Agent replied · 11 June 2024

We don't have any record of ever having you as a tenant.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Geoffrey Matthew Estates's Google reviews

Questions about Geoffrey Matthew Estates

How many reviews does Geoffrey Matthew Estates have?

Geoffrey Matthew Estates's Essex office has 76 reviews across two platforms: 75 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Geoffrey Matthew Estates's rating?

Geoffrey Matthew Estates is rated 4.0 out of 5 across all 76 reviews, and 4.0 out of 5 on Google from 75 reviews, checked 9 October 2026.

Where is Geoffrey Matthew Estates's Essex office?

Geoffrey Matthew Estates, The Gables, 1 Fore Street, Old Harlow, Essex CM17 0AA.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.