Geoffrey Matthew Estates reviews

★★★★★ 5/5

Google

Fantastic service and support from the first meeting. Geoff Owen is such a contrast to most estate agents, he’s not only knowledgeable about his area of business but he’s mercifully free of ‘flannel’ and marketing speak. He laid out the best approach for selling my mother’s house, calmly backed up with his detailed knowledge of Harlow’s housing market. The cost of the service was more than reasonable. Photographs of the house were excellent and we received a lot of help from Geoff himself getting the house looking its best for the brochure. The delivery of the sale by the rest of the team at Geoffrey Matthew was equally kind, informative and timely. The house sold for its asking price within five days of being on the market. In the intervening time between initial offer and completion we were kept fully informed by Suzanne, Mark and Bradley all of whom were both consummately professional and kind. An outstanding job.

Pete · 13 July 2025

★★★★★ 5/5

Google

I am not sure how it is possible to be more impressed than I am with Geoffrey Matthew in Harlow. I have now used them 6 times and each time their service and results gets better and better! Friendly, efficient and effective staff, all working together as a team. Up there with the very best. Thank you Bridget, Josh and everyone at GM Harlow. 5/5 stars *****

Theo · 16 April 2025

★★★★★ 5/5

Google

We have just purchased our first home through Geoffrey Matthews and highly recommend them. Suzanne, Brad & the Team delivered an outstanding service. They were polite, supportive, friendly, professional, informative, communicative & very genuine. A special thanks to Suzanne for being nothing short of excellent every step of the way & for always going the extra mile.

Sarah · 16 April 2025

★★★★★ 5/5

Google

For 15 years Geoffrey Matthew managed a rental property for me that was my main home. For a large majority of that Amanda Aukett was the management agent. Her professionalism was excellent. She kept on top of getting repairs and statutory checks done. I always found her approachable and friendly. My tenant offered to buy the property and it was the right time for me to sell. Bradley managed the initial stages of the negotiations very well. The branch manager, Suzanne Smyth then dealt with the final stages. I was always promptly updated by phone or email until the sale completed. I highly recommend them to either manage your rental property or your house sale.

Paul · 12 June 2022

★★★★★ 1/5

Google

Unfortunately for me and my two children I would not recommend renting a property though them as they do not uphold their responsibilities. I have been ignored by Bridget for weeks in regards to black mold, electrical wires hanging out, plug sockets hanging off walls, wasn’t cleaned or painted before I entered the property although I was assured it was, no light in bathroom, broken windows (fire hazard) and also no enamel on the bath. Absolutely nightmare and they just ignore you every time you try and resolve the issues. It’s very very unprofessional Thank you for your response Geoff but still nothing from Bridget again. Been here 3 months now. Two minors living with poo regurgating up a toilet, broken electrical wires and no bath facilities and sever black mold is unacceptable im seeking legal advice. Do not use this company

Lucy · 16 April 2025

★★★★★ 5/5

Google

Would like to thank Bradley & Suzanne for their expert service An excellant team of people at Geoffrey Matthews & fully recommend this estate agent.

Lorna · 26 March 2026

★★★★★ 5/5

Google

I cannot thank Geoffrey Matthew enough for making our recent house sale a stress free experience. Geoff, who came to do our initial valuation, was very friendly, knowledgeable and positive. We had lots of information on viewings and feedback from Bradley and, once the sale was underway, we had a weekly update from Suzanne which was very reassuring. I would highly recommend Geoffrey Matthew to anyone wanting to sell their property.

Pauline · 16 June 2025

★★★★★ 5/5

Google

Geoff Owen and the team at Geoffrey Matthew Estates were superb in supporting me through the sale of my property. They were attentive throughout and always went the extra mile. I have no hesitation in recommending Geoffrey Matthew Estates to anyone looking to sell their property. The ultimate Property Professionals. Thank you

Francis · 16 April 2024

★★★★★ 5/5

Google

Bridget and Josh was fantastic helped me find a place to live in a very stressful and difficult time. they responded quickly to my situation giving great support.

Jannika · 16 April 2025

★★★★★ 5/5

Google

"I had a great experience with Geoffrey Matthew Estate Agents in Harlow. Mr,Bradley and Ms,Suzzanne helped me find my new home and guided me through the buying process. They were knowledgeable, responsive, and always available to answer my questions. I felt supported every step of the way. I highly recommend Geoffrey Matthew Estate Agent in Harlow. to anyone looking to buy a property. Thank you for all your help!" Best Regards, Satheesh Pathi & Radha

Satheesh · 16 April 2025

★★★★★ 4/5

Google

I used Geoffrey Matthew to sell my house in Harlow, they handled everything from viewings to negotiation. My house sold very quickly, we hit a few obstacles during the searches, but Geoffrey Matthews were able to offer practical advice to help smooth these over. I am very impressed with their services and would highly recommend them.

Kelly · 12 June 2023

★★★★★ 5/5

Google

Geoffrey Matthews have been amazing, they have been informative and efficient helping me through the sale of my first house. Suzanne and Bradley have held my hand through the process and have acted as the go between wheb dealing with the buyer and solicitor. Thank you for everything that you have done.

Mandy · 11 June 2025

★★★★★ 5/5

Google

I've just sold my property with Geoffrey Matthew Estate - it took longer than expected as we had a few issues with buyers messing me around and pulling out late (through no fault of mine or the estate agents), but thankfully they kept me informed and helped me throughout the process. I'd like to say a special thank you to Suzanne and Bradley - cheers guys for all your help 🙂

Lee · 14 November 2023

★★★★★ 1/5

Google

Absolutely shocking experience renting through these and am still awaiting a reply despite numerous phone calls and emails sent. Correspondence has been ignored and money owed to me not returned. I will persevere until someone actually returns my calls!

Andy · 15 April 2025

★★★★★ 5/5

Google

Contacted paul from great Ashby shop stevenage he come and valued our house in chells manor was sold within a week for great price thanks to mark and paul this is 3rd property been sold through them highly recommend

Kathy · 14 September 2025

★★★★★ 5/5

Google

Dealing with Geoff Owen and his team has been an absolute pleasure. No waiting or wondering what is going on, extremely proactive with communication. Thank you so much.

Leigh · 16 April 2024

★★★★★ 1/5

Google

Numerous attempts to contact with the phone getting put down repeatedly. Such a shame that there is such a low level of professionalism

Nathan · 16 January 2026

★★★★★ 1/5

Google

i told the office last week that the soaking should be fixed because the ceiling in the kitchen is humped and its pieces are falling off. Then there is mold in the rooms in the bathroom, I asked that we fix it with a paint too, and yesterday I got a letter that I had to move out of the property. they put him in a rather difficult position with two tiny children. I condemn such people for renting £ 1225 and asked them for some repairs which is approx. It costs £ 100. special thanks to the staff of the real estate office Amanda. Thank you Amanda you were right.

I · 12 June 2022

★★★★★ 5/5

Google

On the first day Geoff found us a property that suits us perfectly.We were going to see 3 properties on that day but he said that he could show us more properties which weren’t booked in.it was the last house we bought.Thank you very much for your effort.The Manager Suzanne was also very professional,super efficient, responsive and well informed.She has made the move during these unprecedented times as stress free and easy as possible.I can’t thank Suzanne enough.the overall experience was brilliant...PositiveResponsiveness, Quality, Professionalism, Value

Mehtap · 24 August 2021

★★★★★ 5/5

Google

Professional, efficient and honest. People there are very polite, always greeting us, always with smile on their faces. Definitely making you feel like part of their family and not just another customer. We have been looking for mortgage adviser for a quite long time and we finally found the best one out there. When we first met with Mr Potton and his team, we saw the level of professionalism, passion and knowledge they have to do the job. We faced so much problems with the house we wanted and without Mr Potton's help we wouldn't have bought it. He kept us informed on every step of the process and explain everything clearly. He is not only looking for the good for his customers, he and his team are going far and beyond to do the impossible and made our dream come true. We sincerely thank you for all you have done for us. We highly recommend you to everyone who wants to buy their dream home.PositiveResponsiveness, Quality, Professionalism, Value

Stayko · 12 June 2021

★★★★★ 5/5

Google

It was a pleasure working with Bradley and Suzanne, Suzanne kept me updated throughout my purchase, always polite and friendly on the phone. Will definitely work with you again in the future, Highly RecommendedPositiveResponsiveness, Quality, Professionalism, Value

Shah · 24 August 2022

★★★★★ 5/5

Google

Foolishly we put our house on the market with purple bricks - absolute nightmare, so we turned to Geoffrey Mathews for help, we so wish we had used them from the start ! A great experience from Mark taking photos to Susanne closing our completion- which would have been so much more traumatic without her, they even recommended the most amazing solicitor and movers! We cannot thank them enough they deserve 10 stars not five!

Karen · 12 June 2023

★★★★★ 5/5

Google

Just purchased a property with Bradley, and all I can say is the customer service i received was 2nd to none! We had a few issues with the chain on my side. However, they remained patient and really put my mind at ease. What i also loved about this estate agent was the honesty, which you rarely get anymore, so thank you! Would defo recommend this estate agent and Bradley!

Tiffany · 18 February 2025

★★★★★ 5/5

Google

Thank you to Suzanne and Bradley on the purchase of our new home. They have both been so helpful and informative throughout!

Sasha-Louise · 12 June 2023