Douglas Allen reviews

★★★★★ 5/5

Google

I had a fantastic experience working with Jake Kemp at Douglas Allen. He was professional, extremely helpful, and completely trustworthy throughout the entire process. Jake made everything far less stressful and helped me stay on top of what I needed to do without ever being pushy. He really listened to our needs and supported us every step of the way. Thanks to Jake, we found our forever home. I would definitely use Douglas Allen again to buy a property and would have loved for them to sell my house as well, unfortunately it was outside of their area. Highly recommended.

Amber · 15 March 2026

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

Google

We had an absolutely fantastic experience with Douglas Allen, thanks to Lisa and Jake. They not only helped us sell our home incredibly quickly but they also found us our dream family home in record time. The entire process was seamless and professional from start to finish. Lisa and Jake were so polite, trustworthy and efficient that we felt completely at ease relying on them. If you’re looking for a truly outstanding estate agent who can deliver results and make the whole journey stress-free, we can’t recommend them highly enough. Thank you so much Lisa & Jake ⭐️⭐️⭐️⭐️⭐️

Jade · 16 October 2025

★★★★★ 5/5

Google

We have been very pleased to receive Lisa’s help and advice over the last month regarding a property which is not a straightforward sale. Lisa has been incredibly supportive during what has been a tricky time for us, and we will definitely be in contact again as and when the family agrees what to do with a property which we are dealing with following bereavement.

Andy · 15 February 2026

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Google

Thank you so much to Jake who has been brilliant in my house search, he is really knowledgeable, super friendly and organised - always keeps his word. Always a pleasure to talk to him, really recommend having a chat with him if you’re looking to buy or sell.

Kerrie · 15 February 2026

★★★★★ 5/5

Google

I am so happy to have found an estate agents that gives a passion in working hard to get a sale through and work with all parties to go above and beyond in all aspects of. Thank you Lisa and Tanya ♥️

Ampika · 2 April 2026

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

All staff will at Douglas Allen group at epping were great! First spoke to Ian who was so kind, friendly and very helpful. He arranged a meeting with mortgage broker Roy who explained the process very well step by step. Then the viewing was very warm and welcoming. I'd also like to mention Adam who made the viewing very special and made me like the property even more. I may have forgotten some names but I promise you that I have had the nest experience. I eould recommend Douglas Allen group to anyone who needs to buy a house. I'm so grateful for the excellent and very professional service I have received!

Rose · 25 July 2024

★★★★★ 5/5

Google

After my father passed away his house needed to be sold due to owing equity release, the team were very helpful from the beginning very open and informative about everything. Ian White was helpful with all the paperwork, dealing with the solicitors, explaining everything and keeping me informed at all times ( given that paperwork is not my strongest point and never had to deal with solicitors before was a life saver). The team made the whole process a lot easier and managed to sell the house in two weeks and above asking price. I would recommend them to anyone in the area and would definitely use them again.

Sean · 25 July 2024

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

The staff at Douglas Allen have been absolutely amazing (especially Ian, Luke and Dan). They helped me through the entire process and because of them I have been able to purchase my dream home! They have been brilliant every step of the way. Could not have asked for a better estate agents. I will be recommending them to all my family and friends. Thank you for making the experience so streamlined and for going above and beyond to help! I would given them more than 5 stars if I could!

Yeliz · 19 May 2024

★★★★★ 5/5

Google

Excellent service from Douglas Allen estate agents shout out to Lisa, kept us informed of our house sale regularly and was extremely helpful in supporting our next home search. Will definitely use their service again in the future. Very …

Shirley · 16 October 2025

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.

Sorina · 21 August 2024

★★★★★ 5/5

Google

I first met with Ryan Gissing who helped us through the first stage of placing our house on the market. They were so helpful with our situation, as we already had a property agreed to buy, they helped us and assisted both parties to make sure we were happy and had all yhe support we needed. We are still going through the process, Lisa has continued to check on us and showed a real personal touch by remembering personal details which made it feel more than just a transaction. Tanya has continued to support and is making sure everyone in the chain is aware of the outstanding tasks, she is making the process fill a lot smoother as we dont need to communicate with the solicitors as she is being a very helpful middle person. Thank you for the great work and support.

James · 14 October 2025

★★★★★ 5/5

Google

It’s a pleasure to write this review for the ever‑positive and confident Lisa Allen, Branch Manager at Douglas Allen. Lisa’s warm, approachable manner immediately built trust, and I’m genuinely glad I chose to work with her. She’s clearly driven by achieving great results and delivers them with energy, professionalism, and a genuine smile. I’m happy and fully confident in recommending Lisa and her fantastic team.

Steven · 15 February 2026

★★★★★ 5/5

Google

Joanne has been great to deal with. Super helpful and strong communication throughout.

Natalie · 15 March 2026

★★★★★ 5/5

Trustpilot

Positive Experience - Outstanding Sales Progressor

I bought with them and have now sold with them 4 years later and Natasha has been incredible. She’s kept me sane through my stressful moments and has been on the ball throughout! I’m not sure I’d have got through it without her and she is an absolute asset and Douglas Allen are very lucky to have her on their team! Whatever she is paid, she needs a pay rise! 🤣 Jokes (or not even joking) aside, she is honestly incredible!

Consumer · 22 September 2023

★★★★★ 5/5

Google

Although we haven’t bought through Douglas Allen, I’d like to say how proactive and professional Michael is! He’s an honest and dedicated agent, and I couldn’t recommend him highly enough.

Nicole · 14 October 2025

★★★★★ 5/5

Trustpilot

Thank you Jodie, Joana and Luisa

My partner and I have been looking for a property to rent in London. We came across a property that we were really interested however it took a long time for us to hear a feedback from the Landlord and thought we wouldnt be getting the property. We were surprised when we received a call from them updating us and recommending another property that is to our liking. We didnt expect for them to be very proactive, helpful and really good communicators. We appreciate there help so much. We then have an interest to another property and went through the referencing process. We thought it was really tedious process but they were very supportive. When we had some questions they were really quick to pick up the phone and help us with our queries especially Jodie. She was a very lovely person. We then had to back out in renting the property due to some personal reasons. When we explained to them they were very understanding. They still supported us and continued to be good communicators. Over all our experience to the team was very pleasant. Kuddos to Jodie, Joana and Luisa who were very helpful and are very lovely people.

Jane · 25 August 2023

★★★★★ 5/5

Trustpilot

We used Barkingside Douglas Allen to…

We used Barkingside Douglas Allen to find our home. Rumel Miah was the estate agent that helped us. He is absolutely fantastic at his job. We gave him an extremley specific criteria for the house we were looking for. He always kept our criteria in mind when supporting us with our search. He was easy to reach and always made time for us and listened to our concerns. I highly recommend his services and will definately be utilising Rumel's services again.

Anita · 29 June 2023

★★★★★ 5/5

Trustpilot

Everyone was very helpful in helping me…

Everyone was very helpful in helping me to move in particular Nish Zafar. Whos experience who was so professional in the dealing with day to day issues in getting completion done. 10 stars to Nish

Michael · 1 July 2025

★★★★★ 5/5

Google

Anthony came to value our home and was really knowledgeable. He helped us understand the process and what we would need to do to get the ball rolling. Thank you to Anthony for coming out and taking his time even though we will not be moving until next year. Highly recommend Anthony at Douglas Allen

Liam · 28 September 2024