Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReece always responds immediately and…
Reece always responds immediately and is very helpful, willing to resolve any issues on the same day. Overall, we feel very well looked after! Thank you. :)
Consumer · 14 November 2024
Agent replied · 25 December 2024
Hello,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We would really love to share your kind words with Reece, but we are unable to locate you on our system and have requested further additional information via Trustpilot. We would really appreciate if you could provide your full name and address so we can forward your review on.Best wishes,Emmy
★★★★★ 5/5
TrustpilotWe recently bought a Charles Church…
We recently bought a Charles Church House at Warren Park Doncaster.The house is our 7th and the best yet-great design and layout-we love it.The customer service has been beyond expectation!Thanks to all but especially Nicola, Gabby, Simon and Louis.Brilliant!Ps Bosses give them an extra day off for their work!!
Robert · 10 February 2022
★★★★★ 1/5
TrustpilotCommunication at Wynyard is terrible
Communication at Wynyard is terrible. Getting a response to an email is impossible.
N/a · 17 August 2022
Agent replied · 13 June 2024
Hi,We are really sorry to hear of your experience. I will pass on your feedback to the relevant management team and ask that they contact you to discuss this further.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotEasy Move
Our move was made very straight forward and everything well explained along the way by Natalie in the Sales Office. The information in the folders is very comprehensive and useful. Bradley, the site manager is helpful and available for any questions we may have
Mr · 21 December 2023
Agent replied · 13 June 2024
Hello Thomas,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team, and they've made an impact on your new home journey. I will pass your feedback on to Natalie and Bradley, they will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotVery friendly and helpful with the home…
Very friendly and helpful with the home move. Part exchanged my old new build for my lovely Charles church house and we couldn’t fault the process!
Ben · 3 November 2024
Agent replied · 25 December 2024
We strive to make the home buying journey as smooth and enjoyable as possible for our customers, and your feedback reinforces our commitment to providing exceptional service.Best wishes, Zoe
★★★★★ 5/5
TrustpilotExceptional experience with Charles Church
Exceptional experience with Charles Church. Great partnership between Lauren and Martin from initial engagement to post moving in. Both are an asset to Persimmon/ Charles Church in the way they partner and look after their customers. The best experience we’ve ever had with a new home - thank you!
Nicola · 5 August 2023
Agent replied · 13 June 2024
Hi Nicola,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received from Lauren & Martin, we shall pass this on to the team. Wishing you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotHarlands Park Uckfield
The Harlands Park development sales and building team have been fantastic throughout the process, my sale is currently in progress and the house is not yet due to be finished but I get regular updates and pictures of progress. The communication has been amazing and it’s so exciting to see what’s happening!
Vicky · 29 April 2023
Agent replied · 13 June 2024
Hi Vicky, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Best wishes, Lily
★★★★★ 5/5
TrustpilotAristos - fantastic service!
Aristos, working as a maintenance operative in customer care for Essex, was superb. Went above and beyond to give us peace of mind, and a friendly chap at that. Fantastic service by him!
Jusden · 5 July 2024
Agent replied · 24 August 2024
Good afternoon, thank you for taking the time to leave us a review. We are so happy that you are pleased with your experience and shall pass your comments over to Aristos.Best wishes,Rose
★★★★★ 5/5
TrustpilotGreat home repairs completed
Gary and Ryan completed some settlement crack repairs for us. They were very polite and friendly, and we couldn’t be happier with their work. They were very thorough.
James · 23 September 2024
Agent replied · 25 December 2024
Hi James, Thank you so much for taking the time to leave this fabulous review for Gary & Ryan. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Kat
★★★★★ 1/5
TrustpilotDon’t touch these cowboys
Absolutely everything is rubbish about this company. The sales team don’t tell you the full story about anything until you’ve completed. The quality of fittings used are shocking and the skill level of the contractors used is questionable at best. Mainly apprentices turned up to rectify things that should have been right first time. And the customer services department is the worst I’ve experienced. Ever. Uninterested and unhelpful. What a shoddy company. If I could get a refund and hand back the house I’d do it.
Mr · 11 August 2023
★★★★★ 1/5
Trustpilotshambolic of a company
How shambolic of a company are they 2years and 6 months in my house and still not done all the snags They promise the world in the office at the sale point. Flags on side and back of the house been moving since the day we moved
Fatbardha · 3 September 2023
Agent replied · 13 June 2024
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments on to our management team and request someone contact you regarding this.Best wishes, Zoe
★★★★★ 5/5
TrustpilotHigh satisfaction on the work performed by Kevin…
The customer care team member Kevin came today to paint the balcony handrail. He is a polite and caring person who has completed the job in a professional manner. Highly satisfied with his work!
Miss · 3 June 2024
Agent replied · 13 June 2024
Hi,Thank you so much for your comments, Kevin takes great pride in delivering exceptional service and ensures that our customers are happy with the results. Your feedback is testament to this. We shall pass on your comments. Best wishes,Kat
★★★★★ 5/5
TrustpilotThanks
Carol was great! Thanks.
Dr · 2 April 2023
Agent replied · 13 June 2024
Hi Mohammed, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotExceptional experience
All staff whatever dept.are always helpful and friendly.Quick to respond and will go the extra mile to help.The sales staff and the site staff are on hand for anything we need to know.We have been going through the buying process now for several months which is now coming to an excellent conclusion. John and Valerie Robinson
John · 3 November 2022
Agent replied · 13 June 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Whitworth Dale team, who will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotAbsolutely outstanding
Mascalls Grange ….Absolutely outstanding! Sales team so helpful and knowledgable, have been kept up to date throughout the build with brilliant pictures and commentary. I have felt so well looked after and my journey to a new home has been faultless 😁
Julie · 9 December 2023
Agent replied · 13 June 2024
Dear Julie, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Mascalls Grange team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes, Lily
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service for two men who have carried out work here in Northallerton. Quick and effective. Thank you for your help.
Joanna · 3 December 2024
Agent replied · 25 December 2024
Thank you for your 5* review following the recent work carried out at your home, it is much appreciated.Best wishes, Amy
★★★★★ 5/5
TrustpilotThanks to Paul and Pete T
We appreciate Paul and Pete T from customer care coming in today and performing some repairs that wasn't in the plan, due to plumbers not having to cut into the ceiling. Thanks
Gareth · 26 August 2025
★★★★★ 5/5
TrustpilotHelen Sims Feethams Darlington
Helen Sims Feethams Darlington I have bought a ground floor flat in the feethams complex and have found it a very good experience. There were very few snags and these were sorted out by the sales department and site managers. I would recommend Charles Church to friends and family as I am very happy with my home.
Helen · 1 November 2018
★★★★★ 5/5
TrustpilotStraightforward purchase and process
Easy purchasing process. Everyone we met was polite and helpful. And any requests we had prior to purchasing and after were sorted quickly by the sales and site team.
HR · 13 August 2024
Agent replied · 24 August 2024
We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotMascalls Grange Paddock Wood.
Mascalls Grange Paddock Wood.Just had my home demo appointment … another excellent experience with Charles Church. Informative, relaxed, easy to understand and lots of care clearly going into the finishing touches. Really pleased with the service and attention to detail.
Julie · 12 January 2024
Agent replied · 13 June 2024
Hello Julie,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team, who will be thrilled.Best wishes,Emmy
★★★★★ 4/5
TrustpilotHarlands park uckfield Purchase of our new property…
Commencing from visiting the sales office and viewing the show house we have been very impressed with the quality and competence of staffAt our recent viewing of our future property we were very impressed with the member of staff who showed us around Overall to date we have been very impressed
Kristine · 29 March 2023
Agent replied · 13 June 2024
Dear Kristine, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Ada
★★★★★ 2/5
TrustpilotCharles Church Homes Purchase
From the time of paying the deposit to moving in was a constant concern and delays. Staff turnover is high 3 Site Managers in 6 Months, 2 Sales People left the team. The quality of finish and workmanship is just not there.
Alan · 31 October 2023
Agent replied · 13 June 2024
Hi Alan, I am very sorry to hear that this has been your experience. Thank you for taking the time to detail your home buying journey. I'm going to share this with the regional team and ask that they make contact with you.Best wishes,Mia
★★★★★ 5/5
TrustpilotAftercare
Great follow up from CC - check in at day 3 and 7 as promised. Didn’t feel like they were just ticking boxes, genuine questions around how we were settling in etc. Fantastic! Site Manager also brilliant, approachable and gets the job done!
JESSOP · 5 October 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they'll be delighted.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotGreat company to buy from
We moved in on the day we were told from the start, the house is fab and we loved the little touches like a hamper given to us in the handover. The office staff and site staff have been amazing
Debra · 14 December 2023
Agent replied · 13 June 2024
Hello Debra,Thank you for your wonderful review and a huge congratulations on your new home! We will pass on your comments on to the team who will be delighted. Wishing you many years of memory making in your new home.Best wishes,Emmy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
