Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCharles Church standard of excellence
I would not hesitate in buying another Charles Church home if the time came but we are 6 weeks in and i think my home is perfect, snagging aside, but the team here at Harlands Park are absolutely fabulous and committed to Charles Church standard of excellence. Well done team. You're all my heroes. 😍
Claire · 20 September 2023
Agent replied · 13 June 2024
Hello Claire,Congratulations on the purchase of your new home and many thanks for taking the time to leave a glowing 5* review with regards to the team at Harlands Park. It's always great to receive such positive feedback and I will pass on your lovely comments to the team who will be delighted.Best wishes,Emmy
★★★★★ 5/5
TrustpilotExcellent, first class service.
Without exception the support we have received since moving in has been brilliant. The site managers have immediately dealt with any issues making sure everything is resolved to our satisfaction. Amazing customer service. We can’t praise them highly enough. A culture of a desire to provide excellent service is obvious.
Customer · 2 January 2024
Agent replied · 13 June 2024
Hi,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes,Kat
★★★★★ 5/5
TrustpilotCouldn't be happier
The sales lady - Myra - was wonderful throughout the buying process. She could not have been more helpful. We have currently submitted a few inevitable snaggings and the after sales care staff have been great at communicating and organising the remedial work at our convenience. Our home is stunning and is giving us so much pleasure.
Guy · 12 July 2023
Agent replied · 13 June 2024
Dear Guy, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Myra has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as she'll be delighted.Best wishes, Ada
★★★★★ 5/5
TrustpilotThe customer care and after care from…
The customer care and after care from Charles Church on site team and Sales Manager has been exceptional.
Mrs · 8 September 2022
Agent replied · 13 June 2024
Dear Lisa,Thank you so much for taking the time to write your review, we really appreciate it. I am glad that you have had a pleasant experience and will pass on your feedback to the team who will be thrilled to hear.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotCustomer service with Charles Church
Our interactions with Charles Church so far have been excellent. We have not yet completed on the purchase of our plot/house and will be happy to provide a further update once completion has taken place.
Customer · 28 September 2024
Agent replied · 25 December 2024
Good afternoon, Thank you for sharing the start of your home buying journey with Charles Church. The team will be thrilled that you've had a great experience so far, we'll be sure to let them know.Best wishes,Rose
★★★★★ 1/5
TrustpilotGermany Beck - avoid !
Disappointing finish all over the house.. plus a section of roof missing.. 3 bathroom leaks what more can I say1 month on and minimum progress in resolution. Customer service team are a job they just keep asking me who is fixing what2 months on they need to take down internal walls, same with some of the neighbours.. plus another’s external wallReally poorly build buy something else!
Mr · 22 August 2022
Agent replied · 13 June 2024
Dear Mr Highnett,I am very sorry to hear of your experience and will pass on your feedback to the relevant management team to contact you to discuss this.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotBen, Sales Adviser Regency Park
If we could give 6 stars we would. There were a few hiccups during our purchase of our new Charles Church home but Ben worked through them with us always supporting us and keeping us calm and on track. Ben is one of Charles Church biggest asset. Every sales office should have a BEN
Marilyn · 12 February 2022
★★★★★ 1/5
TrustpilotMake sure it’s right for your timelines and not the builder
Moved us in too soon not ready for families. Standard of the house finish unacceptable like they did not care. Second fix was sub standard on a positive they are working hard to rectify very hard but should not have been in this situation in the first place. Not what you expect for a new development
Colin · 5 July 2023
Agent replied · 13 June 2024
Hi Colin,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes,Kat
★★★★★ 1/5
TrustpilotPoor after sale service .. Don't buy
Poor after sale service. I don't recommend! We bought our house at Wynyard Estate, and we have been emailing them the fixtures list and the customer service rep is not bothered. She keeps telling me when someone is free will knock your door! We moved end of August and now we are in Feb (almost) and the list remains the same.
Omnia · 31 January 2023
Agent replied · 13 June 2024
Hi Omnia,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes,Mia
★★★★★ 1/5
TrustpilotZero stars
Zero stars. 11 months living in our new home, of the original near 400 snags, we still have a hole in our roof, incomplete bathrooms and kitchen and damaged patios doors. 6 months ago we received a letter from a regional manger promising all would be resolved, with adequate compensation. Complete lies. The company is a joke.
Mrs · 30 May 2023
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes, Zoe
★★★★★ 1/5
TrustpilotZero stars
Zero stars. 11 months living in our new home, of the original near 400 snags, we still have a hole in our roof, incomplete bathrooms and kitchen and damaged patios doors. 6 months ago we received a letter from a regional manger promising all would be resolved, with adequate compensation. Complete lies. The company is a joke.
The · 30 May 2023
Agent replied · 25 December 2024
Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes, Zoe
★★★★★ 5/5
TrustpilotSuperb Service, Great Quality Build
Superb service received from Dan and Simon who were very quick to rectify any issues I experienced (usual small snags only). I am thoroughly impressed with my new build and the quality of service received from day 1...Dan and Simon are a credit to Charles Church. I would buy with CC again!
Lottie · 6 October 2023
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotGreat experience & high standard construction quality
Very nice experience moving into a Charles Church home. Very considerate and cooperative team of experts to take care of every minute detail during the entire process. Good quality and standard of overall construction. Great post-move service and snag resolving by the team
Sujit · 17 April 2024
Agent replied · 13 June 2024
Dear Sujit,Thank you for leaving your review, we really do appreciate it. We shall pass on your comments to the team who will be delighted.Kind wishes,Holly
★★★★★ 5/5
TrustpilotReally pleased with our charles church house…
Really pleased with our Charles Church house at Festival Park Norwich. A few snags, which of course are expected, but our site manager and aftersales team have been great at getting things sorted for us .
David · 18 August 2024
Agent replied · 24 August 2024
Hi David, Thank you for taking the time to leave such a lovely review for Charles Church. We would like to share your feedback with the regional team for their consideration however, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Mia
★★★★★ 5/5
TrustpilotGlynn and Mark came to address a…
Glynn and Mark came to address a problem in our en-suite bathroom. They were pleasant and approachable and fixed the problem to a high standard. They went above and beyond
Julie · 15 November 2024
Agent replied · 25 December 2024
Dear Julie,Thank you very much for taking the time to leave a review. Glynn and Mark take great pride in delivering exceptional customer service and ensuring that our customers are happy with the results. We would love to pass on your kind words, but we are unable to locate you on our system. We have requested additional information via Trustpilot and would appreciate if you could provide your full address, so we can share your wonderful review.Kind regards,Emmy
★★★★★ 5/5
TrustpilotVery helpful staff in sales office
Very helpful staff in sales office. Well advised and made buying our new home a special experience. Staff guided us through each step to make sure we chose exactly what we wanted.
Gary · 13 October 2024
Agent replied · 25 December 2024
Hi Gary, Thank you for sharing the start of your new home journey with Persimmon Homes. We are really pleased to hear you have been so well looked after by the team at Woodhorn Grange, and we would love to hear from you again once you’re all settled in.Best wishes, Mia
★★★★★ 5/5
TrustpilotGreat company
Sarah and and Sharon in the marketing suite were amazing so helpful. No hard sell just happy to answer all your questions and also to give you advice only if you asked for it, which was/is very refreshing. They were very knowledgeable and nothing was too much trouble. They kept in regular contact but very respectful and never pestered you.
Gardner · 23 January 2023
Agent replied · 13 June 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after. I will pass your feedback on to the Mascalls Grange team, they will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotStaff communication was…
Staff communication was lovely....especially Grace who was dealing with our process...will highly recommend charles church....
Mrs · 4 October 2022
Agent replied · 13 June 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Festival Park team, who will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe.
★★★★★ 5/5
TrustpilotBuying from Charles Church I
So far our experience in buying a house on the Harlands Park development has been very positive. We are regularly updated on the progress of the build and without exception the people we are dealing with directly are knowledgeable, enthusiastic and really willing to provide all the information we require.
Customer · 25 October 2023
Agent replied · 13 June 2024
Dear Customer, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the Harlands Park team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes, Ada
★★★★★ 4/5
TrustpilotGood organisation and staff are…
Good organisation and staff are friendly. One thing is that they were rushing to complete my house but there are some missing like kitchen larder unit, kitchen selves in not fitted yet in cupboards, back garden and some issues so they will sort it out soon
Mrs · 5 January 2024
Agent replied · 13 June 2024
Dear Kelly, Thank you for leaving your review, we really do appreciate it. We are very pleased that you were well looked after by the team at Woodhorn Grange, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes, Ada
★★★★★ 1/5
TrustpilotPoor Service - Poor Communication - Rebranded Persimmon Home With Shoddy Service
Issues from day one which have slowly been resolved but recent issues not being dealt with have resorted in a complaint which I am still yet to receive any communication back.No doubt they will respond below with “A member of the management team will be in touch” Sadly it’s past that.
Family · 6 September 2023
Agent replied · 13 June 2024
I'm sorry to see that you have had a negative experience with us and am keen to look into it further. I'm going to ask Trustpilot to send you a message requesting further details and would be grateful if you would respond, ensuring you share your site and plot details in the reference section. I'll then be able to identify your records.Best wishes, Zoe
★★★★★ 5/5
TrustpilotTom and Paul have done an outstanding…
Tom and Paul have done an outstanding job repairing our leaking toilets, replacing sections of plasterboard, painting the walls, and installing new skirting. It looks fantastic, and we couldn’t be happier!
Michael · 3 October 2024
Agent replied · 25 December 2024
Thank you so much for your comments, we would like to make sure this reaches the correct team. Please could you respond to Trustpilots request for further information, providing your plot number and development. Holly
★★★★★ 3/5
TrustpilotVery well priced houses for the area we…
Very well priced houses for the area we purchased in. After being messed around and ill advised by the management levels above the sales team we did end up in a house we are very happy with. Good quality and very keen to correct any issues.
Scott · 21 December 2023
Agent replied · 13 June 2024
Hello Scott,Thank you for leaving your very honest review, we really do appreciate it. We are very pleased to hear that you are enjoying your new home but disappointed to hear that your experience didn't match your expectations. We shall pass on your feedback to the relevant team for their awareness.Best wishes,Emmy
★★★★★ 5/5
TrustpilotAlthough I have not moved into my new…
Although I have not moved into my new home yet I cannot fault the staff that I have met at The Parklands site in Hessle. Rachel in sales and Kev the site manager have really gone above and beyond to help make my move as smooth as possible. Absolutely brilliant!! Highly recommend
Karen · 12 July 2023
Agent replied · 13 June 2024
Dear Karen, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Rachel and Kev have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they will be delighted.Best wishes, Ada
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