Trusted Agent profile · Essex
★★★★★
833 reviews across 2 platforms
2 High Street, Brentwood, Essex, CM14 4AB
Bairstow Eves's office in Essex, at 2 High Street, is rated 3.3 out of 5 across 833 reviews on two platforms, including 237 Google reviews rated 4.8.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
GoogleWe have had excellent experience throughout whole process of letting a property. Thank you for amazing service Steven and Juliet.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotMellissa is the friendly staff
Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.
5/5
TrustpilotAmazing experience
Amazing experience with the Cannock team! Just bought a house and they couldn’t have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! 😊
5/5
TrustpilotVery professional
Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.
5/5
GoogleI had a good experience with this lovely team at Bairstow Eves. Claudia and her colleagues were amazing. They kept me informed every step of the way even after rented the property. Highly recommended them.PositiveProfessionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
1/5
TrustpilotThe worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
5/5
TrustpilotI would highly recommend Bairstow …
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
1/5
TrustpilotI am really disappointed
I am really disappointed. All started well at the begging of the contract but when their is a problem they take so much time to fixe it. Our wash machine went down. We waited 4 month before the agency sent us a technician to replace it. Moreover at the end of the contract we wait 3 month before to have our deposit back. Bad experience. I don’t recommend it.
5/5
TrustpilotIt was out first viewing ever and…
It was out first viewing ever and honestly was made to feel so comfortable and there was no pressure at all, unfortunately the property wasn't for us but Paige Burgess from the Beeston Branch couldn't have been more helpful and honestly made the experience pleasant for us, cant thank her enough!
4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
5/5
GoogleProfesional, Efficient, Reliable. Claudia and Juliet have been so helpful with getting me and my Partner moved into our first property and have been fast and supportive with all of our questions and needs!PositiveResponsiveness, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe best letting agents they are really very professional and friendly. I would definitely remind their services.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
5/5
GoogleThe team that have helped me and my partner move in recently have been superb in ensuring all our needs were met with a very helpful service. Thank you very much Juliet and Claudia!PositiveProfessionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleWe’re very helpful and fast from the viewing all the way to the love in date. All the team that I dealt with that helped with this rental were great, Steve, Juliet and Oz were ever so helpful!
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
5/5
GoogleThis agency was a pleasure to deal with. All members of staff were courteous and helpful and showed amazing patience and resilience over the 18 months it took to sell our father's house. I would recommend them.
It is great to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review. Thank you for the recommendation. Best wishes, Scott
1/5
TrustpilotHow do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
5/5
GoogleExcellent service provided by Bairstow Eves. They found me the right tenants in a short time.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleBrilliant service from the lettings team! would definitely recommend and would let from them again!
Thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely shocking
Absolutely shocking. DO NOT USE. We tried to buy a house and the offer was accepted until they said we MUST use their solicitors.. what a sham. Con men of the highest order
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
