Bairstow Eves reviews

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Google

Recently purchased my first home through Bairstow Eves and had the absolute pleasure of working with Joe and Filiz. Without a doubt, they are the best estate agents I’ve ever dealt with! Joe, in particular, was a star, always informative, incredibly polite, and proactive in keeping the entire process running smoothly. He made what could have been a stressful experience feel effortless. I can’t recommend Joe highly enough, top-notch service from start to finish! Thank you both for making this milestone such a positive experience.

William · 16 April 2025

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

Filiz and her team were exceptional from the beginning. Although we initially sought a small, local independent agent, Filiz’s personable approach, knowledge and support of a national company set her apart. She sold our flat quickly and worked closely with us throughout the whole process to make sure everything ran smoothly. Her friendly and competent team were always available, and their genuine care made a huge difference. We cannot thank them enough. Thanks, Filiz and team! Jacquie & Stu

Stoo · 16 April 2025

★★★★★ 5/5

Google

I recently was looking to rent a place for me and my partner. I want to give a shout out to Rosemary (Rosie) from Bairstow Eves (Loughton) for being the best buddy in my search for a place to rent. We always felt that we are a priority for her and we were a team in "hunting" the perfect home. I highly recommend Rosie to anyone looking for a property.

Attila · 16 April 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 2/5

Trustpilot

I have bought and sold house so I am no…

I have bought and sold house so I am no novice. The house I was selling this time was my mothers. Therefor we as a family were still grieving. Information was sparse, not clear and if we had all the information we should have had we would not have accepted the offer and kept the house on the market. I felt the company was not working for us. I have spoken with B Eves but got nowhere. I would not use them again, very disappointed

Sue · 16 July 2025

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Google

We have been looking for a house to rent in Loughton for more than 6 months. Baristow Eves was the only real estate agency that supported us all this time. They would send updates and make regular phone calls. Rosemary Hubbard was always kind and efficient and offered some good advice and guidance to us. We are in our new home now and we can not thank her enough for all the care and help through out the prosses. We are highly recommend Baristow Eves to any one looking to buy or rent.

Maria · 25 August 2023

★★★★★ 5/5

Google

Best agencie ever ❤️ I was struggling to find a flat with my requests and budget, Rosemary was definitely my saviour. Was so fast and easy the whole renting process . Just got an email and called her straight, she was very happy to check for me if the flat would be suitable and less than 5min after she was calling me back with an answer. right after i went to see the flat and fell in love. She was very supportive all the time and extremely friendly, could feel straight how nice person she is. I would definitely recommend her service and even now, after I move to the flat, she’s always present and happy to help. She’s always on top of her emails as she doesn’t take long to reply and I really appreciate that. 🙏🏻 no doubt how good professional she is

Marta · 25 August 2023

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

I recently completed on a flat and Filiz Zekki and Joe Genco were beyond helpful throughout the whole process. They pushed things along when things were looking doubtful, and always kept my mind at rest! Thank you both so much, we couldn't have done it without you!

Chelsea · 18 February 2025

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

Rosemary Hubbard is an absolutely amazing agent. Very detailed, understanding and patient. She made our letting process worthwhile and easy with clear explanations. I definitely would recommend bairstow eves Loughton for letting and sales as they have excellent 👌 agents. …

MaryAnne · 16 April 2025

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

I would highly recommend Rosemary Hubbard @ Bairstow Eves to anyone. The hole process of renting was very quick and easy, with big focus on customer experience. Rosemary managed the whole process for us and made the experience easy and enjoyable. She quickly understood what we were looking for and continually kept us updated. Thank you once again Rosemary for making the whole process such an easy and relaxed experience.

Alina · 25 August 2023

★★★★★ 5/5

Google

I rented my new place through Bairstow eves and they made the move very easy and stress-free for me. Their customer service was great and they were quick to respond to any questions and queries I had. Rose has been my main point of contact right from the very beginning. She is very pleasant, supportive and brilliant with her assistance and ensured the move went as smoothly as possible. Even after moving she is always helpful with my queries and sort out any problem that I may have. I strongly recommend them.

Ashu · 25 August 2022

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024