Every review we hold for the Esher office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTo Jade and the team at Hamptons,
Thank you guys for the fantastic support and service that you provided, we are truly grateful for everything.
We will certainly use your services again...
Emma and Johan - Tricor Construction Limited
A customer · 30 July 2018
Agent replied · 29 July 2023
You are very welcome! We take great pride in what we do and I am really pleased to hear that Jade and the team provided you with the support you needed. Thank you for taking the time to leave us a review, I hope to hear from you again in the future!
★★★★★ 1/5
GoogleAvoid at all costs. My wife and I twice arranged to view a property with an agent called Kate. The first time she rang 10 minutes before the viewing to cancel leaving us £30 out of pocket for return Uber journeys. The second time she rang to confirm a time on the morning of a viewing and said she hadn't been able to speak to the tenant directly but her manager had spoken to them and confirmed the date and time was fine so the viewing would be going ahead. She then told me she would ring if for any reason this changed - I triple checked because the house is not close to where we live and is about an hour on public transport or a £15/£20 Uber. Predictably, my wife and I turned up to the house with no Kate in sight. I rang her and she then said she hadn't spoken to the tenant so assumed there would be no viewing - directly contradicting what we agreed earlier in the day. I then asked her to reimburse the now 3 wasted Ubers and she told me "it's not her problem" and that it was "stupid to turn up to a viewing when the agent hasn't spoken to the tenant". When I pointed out she said her manager had spoken to the tenant and asked to speak to the manager she told me they were not in the office. It was just staggering incompetence and laziness all nearly topped off with an incredibly rude attitude. I'm sure this isn't a systemic issue throughout all Hamptons International but this experience means we definitely will not be using this particular branch in the future and I urge all potential tenants and landlords to avoid at all costs.
Michael · 29 July 2020
Agent replied
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to receive your feedback. The team are confident the relevant checks and communications were sent but agree there has clearly been some form of miscommunication. We would like to echo the apology already expressed to you by the team and will ensure this feedback is reviewed further by senior members of our business. We apologise again for any inconvenience caused and invite you to contact the team, who are more than happy to help, should you be continuing your search.
★★★★★ 5/5
GoogleGreat process. Great communication throughout.
Nicholas · 13 October 2025
Agent replied · 13 April 2026
Thank you for such positive feedback! We pride ourselves on delivering a smooth process and excellent communication. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEven though we didn’t find our new home with Victoria from Hamptons, we found her very professional, attentive and knowledgeable about the market in Cobham. Would highly recommend speaking with Victoria about finding your new home.
Ana · 25 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review Ana. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleNick has been amazing - he’s made renting a house so easy and is great to deal with!
C · 29 July 2022
Agent replied · 29 July 2023
Thank you for your review Charlotte. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleCompleted the sale of my residence in Cobham last Friday, just a bit over two months after accepting the offer. The transaction went smoothly and Zack made the process feel so easy! He is very knowledgeable of the local market and will work with you on getting the best price for youPositiveResponsiveness, Professionalism
Jossy · 30 August 2021
★★★★★ 5/5
GoogleI received five-star service and support and can’t recommend them enough. Compared to all the other agents acting on our behalf, Hamptons was head and shoulders above the rest.
Mehdi · 22 October 2024
Agent replied · 25 October 2024
Thank you for the great feedback Mehdi. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Esher was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleWe have just completed a rather complicated transaction with Hamptons acting as both our agent on the sale of our house and agent for the house we have purchased. We needed a very quick sale of our property to secure the house we wished to buy, which Hamptons delivered. They were on hand throughout the process, always answering queries quickly and keeping us well informed. We were very pleased and would not hesitate to recommend them.
Sarah · 30 July 2019
Agent replied · 29 July 2023
Thank you for leaving us a review. We take customer service very seriously and are delighted to receive such fantastic feedback about the team in Esher. We take great pride in our people and are thrilled to hear the support and service you received had such a positive impact on your experience. We very much look forward to sharing your review with the team and senior members of our sales department. Thank you again!
★★★★★ 5/5
GoogleIf you are planning to rent out a property , Hamptons are the estate agents to use, a big step above the rest , providing a complete professional service which is of upmost importance when dealing with tenants. Nick and Fran in the Esher branch are managing my property in Epsom.
James · 30 April 2023
Agent replied · 29 July 2023
Hi there James, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleWe have just sold our house through Hamptons Esher. Zack has been so helpful from arranging and carrying out viewings right through to getting us across the line to exchange. He always replied to us very promptly and professionally and we are very happy with the price achieved.
Tony · 25 September 2021
★★★★★ 5/5
GoogleTruly wonderful experience with Alanna and lettings team at Hamptons Esher - no hassle and a joy to work with. GO THERE FIRST!
Lysbeth · 18 November 2024
Agent replied · 9 December 2024
Thank you for taking the time to leave us a review Lysbeth. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleReceived exceptional service letting my property through Hamptons. The team dealt with the process professionally and I highly recommend using them.
Marie · 5 December 2024
Agent replied · 29 August 2024
Thank you for your wonderful review Marie. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 1/5
GoogleIf your looking to rent avoid! Had a viewing lined up and drove 10 miles to see the property only for letting agent (Nick roberts) to call as I was outside the property (30 minutes before viewing) stating that the current tenants had decided to remain for another year! Worst organised estate agents, no apology. Avoid.
Robin · 2 September 2022
Agent replied · 29 July 2023
Hi Robin, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents Esher sets. Please could you send us an email to OmariQ@hamptons.co.uk, so we can get in contact with you. Thank you.
★★★★★ 5/5
GoogleMy recent experience with Hampton's at Esher has been exceptional. Communications were timely and above all professional and the associated stress levels of moving home were dealt with extremely sympathetically. Our liaison was with Becky and I am very pleased to provide positive feedback on all the work she undertook on our behalf.
M · 30 July 2018
★★★★★ 5/5
GoogleFantastic service. Thank you. You were all fantastic through the sales process. Thank you so much.
Beverley · 30 July 2019
Agent replied · 29 July 2023
Thank you for leaving us a review. Customer service is very important to us and we are delighted to receive a 5* review, thank you again!
★★★★★ 5/5
GoogleNick was fantastic at finding me and my partner a new flat. His and Hamptons professionalism and friendliness made all the stresses of moving house a pleasure, would recommend them to anyone!PositiveResponsiveness, Quality, Professionalism
Declan · 22 June 2022
★★★★★ 5/5
GoogleWe completed our transaction with Zack at the Esher branch of Hamptons. Zack was very knowledgable about the local area and also the property. Everything was very efficient and 4 weeks from our first viewing we had exchanged! Thank you Zack
Hayley · 10 March 2021
★★★★★ 5/5
GoogleI have gone through more estate agents than anyone I know and it is now a bit of a shark game out there. I have never written a review for an estate agents before but after meeting Saskia from Hamptons, I felt like I really should tell people how professional, empathetic and courteous she is and she spoke so well of her team and company. I have yet to buy a property but god I hope it will be with Saskia and Hamptons.PositiveResponsiveness, Professionalism
Spirits · 22 June 2022
★★★★★ 5/5
GooglePurchased a home through Hamptons in Esher. Zack and the team were always friendly, helpful and Uber responsive. Did everything they could to help make the process as stress free and easy as possible. Very impressed!PositiveResponsiveness, Professionalism
Matt · 30 August 2021
★★★★★ 5/5
GoogleI rented a property through Hamptons and Nick was very helpful and made the process easy. Good professional service all round.
Colin · 30 April 2023
★★★★★ 5/5
GoogleThe Hamptons Esher team were great at helping us sell our house in Cobham. Zack provided an amazing service, he was professional, responsive and always there to help us through the process. Thank you Zack
Batoul · 6 July 2021
★★★★★ 5/5
GoogleWould highly recommend if you're looking for a property in Esher…
Paul · 4 October 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review Paul. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleHamptons have been very helpful, especially Zack, throughout the whole process of selling our house. Thank you all so much.PositiveResponsiveness, Quality, Professionalism
Alice · 22 June 2022
★★★★★ 5/5
GoogleAs a potential buyer, we were shown an impressive property by Saskia. She is very professional, knowledgeable about the local area and was very happy to share suggestions for the layout of the property. Very impressed.
Louise · 2 September 2022
Agent replied · 29 July 2023
Hi Louise, we are delighted that you enlisted Hamptons Estate Agents Esher and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
