5/5
GoogleHellooo, I have a very good experience with Victoria and Charlotte! They're the best! They're very honest with me and legal! Thanks!
Agent replied · 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Esher
Gascoigne Pees Esher reviews
★★★★★
256 reviews across 3 platforms
31-33 High Street, Esher, KT10 9RL
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Esher, at 31-33 High Street, is rated 4.1 out of 5 across 256 reviews on three platforms, including 167 Google reviews rated 4.7.
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Reviews
Every review we hold for the Esher office, from every platform, shown as written. First names only.
Google5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
1/5
FacebookSold a property next door to us, had numerous people on our property as they have saw the sign and couldnt find it on line. Today, a van erecting a sold sign reversed into our garden to turn, damaged our childs bits, which wed left outside and drove off as i got to the door. Called the branch to be told "im sorry, theres not much I can do"
4/5
GoogleLiani and Victoria were a delight to work with and nothing was too much trouble. We are pleased with the way they handled the assignment and for arranging the current tenancy.
5/5
GoogleWe have just started renting a property through Gascoigne Pees with the help of Victoria. She has been so helpful through this entire process and has always been prompt when we have had any questions. Couldn’t recommend her enough.
Agent replied · 13 June 2024
Thank you Chloe for your superb 5* review of the great service you received and it is a pleasure to read that you would thoroughly recommend the Gascoigne-Pees team. Best wishes, Lucy.
5/5
GoogleVictoria and her colleagues provided professional letting service and helped me find a very nice place to live.
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
4/5
GoogleI enjoyed great service from GP in Esher. Both Liani and Victoria were very helpful and, between them, made my move go as smoothly as possible.
5/5
GoogleAmy made the process of renting the property easy and effortless. She is very friendly, helpful, professional and always on call if you need anything.
4/5
GoogleMy wife and I enjoyed working with Ane. She was helpful and patient. Thanks
Agent replied · 13 June 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
5/5
GoogleThank you for excellent service and communication between us and the buyer. This show you employ correct staff for the job. I will recommended your company to my family and friends. Thank you
Agent replied · 13 June 2024
Thank you for your glowing 5* review of our Gascoigne-Pees team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleChloe and Jo have been very professional, very quick and very helpful with everything about my renting a studio flat. Thank you!
Agent replied · 13 June 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently rented a property in Esher through Victoria. She was extremely helpful and friendly throughout and made the whole process from start to finish smooth and easy. I would have no hesitation recommending Gascoigne-Pees!
Agent replied · 13 June 2024
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
GoogleGascoigne pees were accommodating and always extremely helpful with all the questions and queries I had. The process was also very smooth and stress-free. They helped me find my rental property within a couple weeks of me starting to look. I am very grateful with the service I received and was kept up to date every step of the way. I would have no hesitations using them again.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleWilliam did a fantastic job in helping us buy. Very knowledgeable, helpful and always available, he facilitated a smooth transaction and we’re hugely grateful for his efforts.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the Gascoigne Pees team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleI can't speak highly enough of my experience with Josh. His style and approach built trust consistently, and I wouldn't hesitate to engage with him and his colleagues in the future.
Agent replied · 13 June 2024
Hi Chris, Thank you for these wonderful words about Josh, I will ensure he, and his Manager receive this fantastic feedback. Many thanks, Regan.
5/5
GoogleExcellent service from Leo and Katie throughout the whole process. They kept us informed of progress at every stage - and we could not have asked fo more!
Agent replied · 13 June 2024
Thank you Mark for your great 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our Gascoigne-Pees branch. Many thanks again, Lucy.
5/5
GoogleVictoria and all the staff have been professional, helpful, friendly and efficient throughout my whole Lettings experience. I would definitely use them again and thoroughly recommend their services.
Agent replied · 13 June 2024
Thank you Julie for your glowing 5* review of our dedicated Gascoigne-Pees team. It is great to read that you had such a great experience and I will make sure your kind words are made known to our whole team. Best wishes, Scott
5/5
GoogleVictoria Hanlon provided excellent service, and I definitely helped me a lot. Thank you Victoria.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
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Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Esher.
