Gascoigne Pees Esher reviews

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 4/5

Google

The team worked efficiently in a very short timescale to coordinate works to the property between lettings that resulted in a well presented property efficiently let at a reasonable rent.

Terence · 17 September 2023

★★★★★ 1/5

Trustpilot

No apologies over mishandling to manage property

We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.

Hal · 21 August 2021

★★★★★ 5/5

Google

I rented a property through GP, with Victoria and she was professional, thorough, and do a great job. We had a few scheduling conflicts, but we made up for them. Definitely search the property and make sure that everything is looked at and through, as mentioned. Would highly recommend for a professional experience.

Arielle · 14 June 2020

★★★★★ 5/5

Google

We have recently moved house and as this was my first time, I was really stressed and didn't know what to expect. Victoria has done a great job of keeping me informed all the time and she made the process really smooth for us. I would not hesitate to recommend her and Gascoine-Pees.

Elena · 14 June 2020

★★★★★ 5/5

Trustpilot

We had a fantastic service give have had a wonderful experience with…

We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.

Denise · 26 April 2023

★★★★★ 5/5

Google

The service from the team was very professional and proactive. The process of viewing the property, negotiating the rent and signing the lease was all very smooth. Thanks to the GP team!

Campbell · 14 June 2023

★★★★★ 5/5

Google

Great service from Victoria and the lettings team. Straight-forward, efficient and more open than I've found other local agents to be. They'd be our go-to agents in the future. Thank you team!

Milly · 14 June 2023

★★★★★ 5/5

Google

Professional services provided by Victoria. She made a perfect connection with the potential tenants and us. We had the feelings of peace of mind while dealing with all the minute stuff. Thanks!

KWOK · 14 June 2023

★★★★★ 5/5

Google

The girls at Gascoigne Pees in Esher branch were incredible! Helpful, fast and informative, they helped us into our dream home and nothing was too much trouble. Thank you so much.

Tracy · 14 June 2023

★★★★★ 5/5

Trustpilot

Had the best experience

Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.

Emily · 20 October 2023

★★★★★ 1/5

Google

I had very bad experience I moved on the flat eight months ago and I didn’t receive my deposit back no one contacted me no one said to me what’s happened . I keep trying to receive my deposit it is a lot of money £1875NegativeValue

Adriana · 14 June 2021

★★★★★ 5/5

Google

We bought our home though these estate agents. Mr Daniel Miller, who was our dedicated point contact left no stone unturned to find the house which would match all the requirements we had listed in our ideal home. He was extremely helpful, contactable and was happy to answer all our endless questions. Would definitely recommend!

Anna · 28 August 2017

★★★★★ 5/5

Google

Leo provided me with very professional and helpful service from the moment I stepped into their office till completion. He guided me with valuable advise along the way and he was willing to go the extra mile to provide me with excellent service. I cannot really rate Leo highly enough.

Hany · 14 June 2020

★★★★★ 5/5

Google

We bought our home though these estate agents. Mr Daniel Miller, who was our dedicated point contact left no stone unturned to find the house which would match all the requirements we had listed in our ideal home. He was extremely helpful, contactable and was happy to answer all our endless questions. Would definitely recommend!

Annanya · 15 June 2017

★★★★★ 5/5

Google

Very professional service from the Esher branch and always available for us when we needed information about the place we were about to rent or needed to revisit it

Olivier · 14 June 2023

★★★★★ 1/5

Trustpilot

Communication was poorly, and the description of the property wasn't correct

The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.

Marta · 29 May 2024

★★★★★ 5/5

Google

We have received a very professional and helpful service from Victoria and Charlotte. They are always quick to help with any issues or questions which we have. It is a reassuring feeling to know that our property is in good hands.PositiveResponsiveness, Professionalism

Tom · 14 June 2021

★★★★★ 1/5

Trustpilot

Untrustworthy, liars and horrible customer service

They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them

Joshua · 16 February 2024

★★★★★ 5/5

Google

What a team, Vickie, Aneliya and Steven looked after us from start to finish with zero hiccups along the way! The smoothest property transaction I've ever been a part of. Would highly recommend these guys!

Thomas · 14 June 2022

★★★★★ 5/5

Google

Five star services! I greatly appreciate Rosie and Ben assistance.

Hessam · 4 August 2025

★★★★★ 1/5

Google

Be very wary letting properties from this agency. The Home Inventory service that they impose created false discrepancies between the sign in and sign out reports, costing us a huge portion of our deposit for fictional damage that Gascoigne should reasonably know was caused by previous tenants. Very disappointing

Trevor · 15 June 2018

★★★★★ 5/5

Google

We found Aneliya Stoyanova friendly, informative and very efficient during our viewing of the property. All of our dealings with Gascoigne-Pees have been good.

Christopher · 14 June 2023