Trusted Agent profile · Erewash
★★★★★
407 reviews across 2 platforms
21 Bath Street, Ilkeston, DE7 8AH, Erewash, DE7 8AH
Burchell Edwards's office in Erewash, at 21 Bath Street, is rated 3.5 out of 5 across 407 reviews on two platforms, including 161 Google reviews rated 4.5.
Every review we hold for the Erewash office, from every platform, shown as written. First names only.
1/5
TrustpilotDo NOT waste your time
Having taken all my details (enough to clone me) I was told a member of staff was on holiday and I would have to take another hour giving my information again. Then that person left I was passed onto a third member. All 3 of them left the company, my concern is that clearly they could take my information. How in the modern world is this possible? Then to be told by the third person they charged for this service. Incredible.
1/5
TrustpilotSomeone came over to value our house…
Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!
1/5
TrustpilotDO NOT USE FOR LETTINGS!!!
DO NOT USE FOR LETTINGS!!!Absolutely rubbish constant changing of staff. No checks done properly, just constant lies about everything. No support whatsoever I was constantly having to chase them, never answered there phone for the two years the fully managed my property which was always left in a state because checks were not done. I still have letters from utility bills coming to me from last year because the agent didn't bother to pass them on. This was fully managed! Could do a better job on my own especially when all they were interested in was raising the fee I paid. Good riddance to them so glad I'm with a better agent.
5/5
GoogleJack and amber were brilliant throughout our whole process, the whole renting process was fast and efficient.
Thank you for the amazing review! We're thrilled to hear that Jack and Amber provided you with a fast and efficient renting process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJason was really courteous, and professional, when he came out to see us.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery happy with their service
Ignore the negative reviews, not a clue who they were dealing with! I found Stephen and his team to be polite and very helpful. They kept in constant contact and were happy to answer any questions I had.I'd happily use them again next time I move.
1/5
TrustpilotAVOID THIS COMPANY AT ALL COSTS
I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.
1/5
GoogleAfter concluding our tenancy we are unable to get our deposit back from these people. They have not made a request for deductions, and we have been fobbed off or ignored when trying to get our deposit returned. Will soon be putting in a dispute with TDS for the return of our deposit. Never had this kind of issue with an estate agent before. Be warned if renting with Burchell Edwards, their approach to deposits is below a professional standard.NegativeResponsiveness, Professionalism
Hello, thank you for taking your time to provide our Ilkeston team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@burchelledwards.co.uk then we will be more than happy to help you.
5/5
GoogleAS a new comer to UK it was really difficult to rent a property. However this company gave me a high quality service. With in one week time they completed all the documentation and referencing for me. I am happy to recommend this company for all of my friends and others as well.
Many thanks Amal Chaminda for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant work from Matt and the team! Thank you
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBurchall Edwards Castle Bromwich
The team were brilliant. Emily was amazing, always there to answer our questions and gave us advice. Emily’s knowledge is outstanding. Our flat went on the market and within a week a tenant was in there. Absolutely amazing service. Thank you so much.
1/5
TrustpilotAvoid the Tamworth branch if you are…
Avoid the Tamworth branch if you are thinking of selling your house!They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s
5/5
TrustpilotEmily & Tom tag team
This was the first time renting a property and I must say that Emily & Tom was highly professional from the beginning to the end of the process.Special thanks to Emily who answered every question I could think of and even the ones I couldn’t. Overall my experience with Burchell Edwards Estate & Letting Agents was outstanding, simple, educational and pleasurable Thanks Guys
1/5
TrustpilotThe worst people to deal with they…
The worst people to deal with they never want to do any repairs they delay it for as long as they can I regret getting a apartment of these individuals stay away from these un reliable fools not worth the money
5/5
TrustpilotAmazing service from Emily and her team…
Amazing service from Emily and her team from the Castle Bromwich office. My property was let out within a couple of weeks. Was always updated throughout the process and no issues at all. Thank you for the great experience team.
5/5
GoogleCannot recommend burchell Edwards enough to help you find your home, really friendly agents who constantly keep you updated on properties becoming available or applications. A special thankyou to Amber who really stuck her neck out to help me and my partner forward to finding the most stunning first house :)
Ocean Branigan thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotMy experience was a great one from…
My experience was a great one from viewing the property where Rosina provided that serviceI had the experience of dealing with Emily the manager she was very helpful knowledgeable and professional throughout the whole processI would say that my experience with Emily and Rosina was a great one hence I would recommend Burchell Edwards and especially the Castle Bromwich branchThank you and keep up the great work
5/5
GoogleJust bought my first house through Burchell Edwards Ilkeston. Gemma and the team were very helpful, thorough and efficient. Paul (mortgage advisor) gave great advice and made everything easy to understand. The only thing that slightly let them down was the in-house solicitors - many pointless delays, which was frustrating. But all the staff at the Ilkeston branch couldn't do enough to help me through the process.
5/5
TrustpilotMellissa was fantastic!!
Mellissa was fantastic.The process was lengthy being a part of a chain amongst other issues, though she kept us updated and pushed the relevant parties to reach the transfer of ownership.We would definitely recommend Burchell Edwards to anyone looking to move. We love our new home..Thank you Melissa!
1/5
TrustpilotBiggest nightmare of a company
Biggest nightmare of a company ! Don’t know where to start! Everything from the lettings to the selling side are horrific ! Would never advise any landlord to let with this company and definitely not get them managed by them ! Never check the property , never chase any arrears ! Make sure you check references of tenants as they actually said they got rid of my terrible tenants by saying they were perfect tenants ! ‘L’ word comes into mind of what they are ! I could write a book on issues I had with them ! Never again ! I d really rate them a 0!
5/5
TrustpilotExcellent service and experience from…
Excellent service and experience from Hannah Taylor
5/5
TrustpilotEmily - Castle Bromwich a Star
Emily @ Castle Bromwich Branch is excellent. She has helped us rent our property a couple of times now, ensuring quick turn around and good quality applicants.We've also had to rent from them. The service was slick, professional and perfectly managed. Emily updates you constantly, offers help and advise and ensures the process is a smooth as moving house can be.
5/5
GoogleWe had a fantastic experience renting with Burchall Edward’s. Jack and Amber from the Ilkeston team ensured great communication throughout, making the whole process smooth and stress free. Highly recommend this company!
Thank you Estelle for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorse Agency I have EVER DEALT WITH
Worse Agency I have EVER DEALT WITH! Do not go anywhere near them! It would take me 4 months to list the errors, the unprofessional RUDE staff! It took them 4 weeks to ring us back and Evan then it was an automatic response! Their errors have cost us £2500! Honestly they are disgraceful disrespectful money hungry sub human! They don’t care about humans just the bottom line!! Vile!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Erewash office has 407 reviews across two platforms: 161 on Google, 246 on Trustpilot (across the whole business).
Burchell Edwards Ilkeston is rated 3.5 out of 5 across all 407 reviews, and 4.5 out of 5 on Google from 161 reviews.
Burchell Edwards Ilkeston, 21 Bath Street, Ilkeston, DE7 8AH, Erewash, DE7 8AH.
