5/5
TrustpilotI must say Samantha Voller was most professional
I must say Samantha Voller was most professional when showing us around the property on our recent viewing.Knowledgeable and well spoken
Trusted Agent profile · Epsom
The Personal Agent Epsom reviews
★★★★★
1,591 reviews across 3 platforms
2 West Street, Epsom, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, at 2 West Street, is rated 4.9 out of 5 across 1,591 reviews on three platforms, including 555 Google reviews rated 4.9.
555
Reviews on Google
This office
40
Reviews on Facebook
This office
996
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleRosie was very informative and professional throughout our viewing
5/5
TrustpilotJoseph Edwardson dealt with the…
Joseph Edwardson dealt with the potential purchase property we wanted. He was extremely proactive on the negotiations and was great at communicating. Unfortunately our buyer fell though which meant we could not proceed with the purchase. When we come to sell again we would definitely go with Personal agent! Thanks Joe!
5/5
GoogleReally impressed with The team at The Personal Agent. They listened to our needs and kept us in mind for properties in our search area. This has meant we have been able to move swiftly. Everyone is very friendly and helpful, I feel like they care about what they do and want to do a good job. I will certainly list properties with them in the future if we need to.
5/5
GoogleRosie was very helpful and answered all of our questions
5/5
TrustpilotI’m thoroughly impressed by the whole…
I’m thoroughly impressed by the whole team at The Personal Agent. Charlotte, needs a special mention, as my dedicated property manager. I have been so overwhelmed by her diligence, meticulous attention to detail and nothing is ever too much! I am a first time landlord so need a bit of hand holding, which she has done relentlessly! I cannot recommend this team highly enough. 5*+. Thank you so much
5/5
GoogleRay has been extremely helpful, Pleasure to work with, totally recommend speaking with him. Thank you for all of your hard work and support.
5/5
TrustpilotCallum Kirkby and Bradley Snape
Callum Kirkby Bradley Snape have been nothing but amazing. Both have gone above and beyond for our family and I couldn’t be more appreciative. When most agencies in Epsom turned us down, the Personal Agent stepped up and offered advice and guidance to help us progress. Bradley and Callum have been incredible, knowing our circumstances like the back of their hand and really pushing to get us what we wanted.I can’t thank either of them enough.
5/5
TrustpilotGreat Experience
Callum arranged for me to view a rental property near Epsom. He was very polite and friendly and did not put any pressure to rent the property. He was knowledgeable of the area and let me take my time with the viewing unlike other companies where I have been rushed through before the next viewing. Overall a very good experience!
5/5
TrustpilotVery good expericence
Callum was brilliant. He was very professional, helpful, and friendly. He kept me informed from the beginning of the tenancy application to the end of the process.
5/5
GoogleRosie was incredibly professional and great to deal with. We were given insightful information and a top quality service all round.
5/5
TrustpilotI have been renting a property from…
I have been renting a property from this company for 4 years now. Since Charlotte the property manager arrived, any concerns I have had in the flat and needed dealing with in the 6 monthly inspections she has dealt with promptly and quickly, she is a asset to the company
5/5
TrustpilotEfficient and friendly.
Chris contacted in a timely way, informed me of the plan and situation (tenant moving on and placing out to secure future tenant/s) and this was done very efficiently and in a warm and friendly way. He kept me up to date immediately after people viewed and presented options in an open and honest way and kept me update to next steps. I found him to be very interested and informative on the whole process.
5/5
TrustpilotWonderful experience - Highly Recommend - A*
Having been looking for a new home since 2019 and viewing over 40 properties, i've dealt with my fair share of Estate Agents.The Personal Agent is by far the best company i have had the pleasure of dealing with.All the people at The Personal Agent, have been transparent, honest, professional and have added empathy when we haven't been successful in our offers.If your looking for an agency who are different from the rest, i highly recommend.Keep being a breath of fresh air! A*
1/5
TrustpilotDisappointed
Customer service no different from your normal estate agent especially as the certain times due to COVID-19 have proved challenging and confusing for the entire property market. I’ve done a number of things out of good will to assist my tenant however this has not been replicated or equivalently met by personal agent. The stereotypical view of estate agents remain the same.
Agent replied · 16 June 2024
Dear Anonymous, Your email address does not match any records on our database so Trustpilot have suggested your review may not be genuine. Could you provide us with some more information please so that we can look into this for you?Kind regards, Cheryl
5/5
GoogleAdam at the Personal Agent in Epsom has been a constant help, always on the phone when needed and is helping me secure my first property with ease! Thank you Adam! - highly recommend.
5/5
TrustpilotHats off to Callum
Hats off to Callum , good ambassador for the personal agent . Chris was well informed and good at his job too. Very personal agents !
5/5
TrustpilotHouse sale
As we are just about to complete on Bracken Path I would just like to say how well your team dealt with it. Of particular note is Ray, who’s input was intrinsic to dragging it over the line during these currently tumultuous times! He never once failed to call me back when he promised to (I have literally never experienced this in any service industry let alone Estate Agency) , he utilised his contacts to gee-along other parties in the chain when frankly he could have just shrugged his shoulders and said “not really for me to get involved with” and I know he has supported my buyer, who is very inexperienced with property transactions, to move things along. Anyway, this is not my first rodeo when it comes to buying and selling property (the first BTL I ever got was via the Personal Agent about 12 or 13 years ago!) and Rays work is the best I have experience, top marks…. In fact, he was so good at insuring he ensured the personal/human touch through calling rather than just firing-off emails that I don’t have his direct email address!
5/5
GoogleSarah has managed the purchase of our property, she has provided a professional and excellent service throughout the whole process. Her helpful, friendly manor and excellent communication skills have been invaluable, I cant thank her enough and would definitely recommend to anyone looking to buy or sell in the Epsom area.
5/5
TrustpilotViewing of Property
Rosie was a friendly and excellent estate agent who accommodated the viewing experience.
5/5
GoogleChris and the team were brilliant throughout. They kept us informed about the progress of our purchase, quick to respond to questions and a delight to work with. Highly recommend.
5/5
GoogleEstate agents quite often get a bad reputation for being untrustworthy and unreliable - just telling potential buyers or sellers what they want to hear, rather than the truth. But we found The Personal Agent to be the complete opposite. We had a couple of situations where our offers sadly fell through due to issues further up the chain and Chris and Joe really took us under their wing and we are so grateful to them for doing so. In the end, they were able to find and secure a property for us which was so much better than what we originally thought we were going to purchase and were fab throughout the whole process. Genuine, honest, knowledgeable, hard working and kind people, who really go out of their way to help you. We are hopefully staying put for a while now, but when the time comes to sell, we would wouldn’t think twice about using The Personal Agent again. Thanks again Chris and Joe - you’re superstars!
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Callum to view a property. I must say, he was extremely professional and helpful throughout the entire process. He was very knowledgeable about the property and was able to answer all of my questions with ease. I appreciate his dedication to his job and would highly recommend him to anyone in need of a real estate agent. Thank you, Callum, for your excellent service!
5/5
TrustpilotSameer Jamani from The Personal Agent
Sameer Jamani helped me to find my new home. He was extremely friendly, helpful and kind throughout the whole process. He took time to explain things to me as I have not rented for many years and he kept me well informed of the progress at all times. He is very personable and most efficient.
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