Northwood Epsom & Sutton reviews

★★★★★ 5/5

Google

Thank you to Ryan for being so helpful with helping me find and move into my flat! Very good at getting back to me with the answers to any questions I had!

Mia · 24 March 2020

★★★★★ 5/5

Google

Very professional, friendly and extremely quick service. Viewed our new home and moved in five days later. Ryan was fantastic and kept us updated throughout. We would definetly recommend. Thank you very much!

Lauren · 10 October 2019

★★★★★ 5/5

allAgents

"Great customer service from a ..."

Great customer service from a professional letting a agent. Conna is a credit to your company, lovely young man who went out of his way to secure my family with a great property. Zulekha provides a professional service as a great property manager although I have not had any problems with the property I live in I feel sure she would address any issues with immediate effect.

Tracy · 8 July 2016

★★★★★ 1/5

Google

SIMPLY HORRIFIC. I still doubt the owner is qualified in what they are doing. I never saw my landlady after three years of living at the property, but from conversation she was very rude. After leaving, it took nearly two months to receive back my deposit (which we already had issues with in the first place as they wanted to literally give us nothing back) all because they didn't forward my details to the DPS, it was all unnecessary stress that was not needed and shouldn't have been my job to chase up and call nearly every day.

Simone · 10 October 2018

★★★★★ 1/5

Google

Having rented for 10 years this was the worst experience I had encountered (and expensive). The fee's were unjustified and in some cases a literal joke. I had to pay for my wife to be credit checked and referenced.... neither of which happened as she did not work, but was still charged in the region of £200. I could not fault the property, just a shame it was managed by a business which had no concept of customer service and 'tells you' as opposed to works with logic and common sense. For sure the worst estate agents I have dealt with, but in the market you can't choose you agent, you choose the property, just be prepared to pay the price as these guys know how to charge a fee, as well as this if you question anything, don't expect a reasonable response, I was blown away by the aggression, complete lack of common sense and customer service by the agent managing our property.

Stuart · 10 October 2017

★★★★★ 5/5

Google

Excellent Team, always helpful and provide regular updates. Erica, Sandra and Catherine have been great, and helped make the sale progress smoothly and within timeframe suggested

Laz · 16 December 2025

★★★★★ 4/5

Google

Northwood provide the best service for landlords like myself who live over sea. The saying 'let and then forget' defiantly lives by it's name with this agent. Guaranteed rent was the best choice I made when deciding to let my property. The guaranteed rent scheme was explained to me in full detail by the director and he really made me feel reassured that my property would be kept in the condition of the way I require it to be. I feel that my property is safe and taken care of with this agent. No landlord likes to spend more money than they have to, but I'm always notified straight away of any maintenance issues that need to be carried. I would defiantly recommend this agent to any landlords that are looking to let their property, I look forward to continuing doing business with Northwood, Sutton.

Lucy · 10 October 2014

★★★★★ 1/5

Google

If I could give zero stars I would, myself and partner were both looking for a property found a studio flat we informed them of our wages and they seemed happy we could afford it, they took our deposit money they told us AFTER that they feel we wouldn't be suitable pulled out from the deal and they refused to give our money back well that was £200 down the drain, would highly avoid bunch on con artists!

Mat · 10 October 2017

★★★★★ 5/5

Google

Such a great experience using this agent. Ryan was so helpful and kept us up to date at every stage. Couldn’t be happier with the service

Hollie · 10 October 2019

★★★★★ 5/5

allAgents

The service and support I got

The service and support I got from Northwood Epsom brand was nothing less then outstanding! Everything was dealt with efficiently. I was nervous about my first move and Angela made me feel so comfortable and gave me so much information about moving. I can not thank them enough.

Sophie · 17 May 2021

★★★★★ 5/5

allAgents

"The service and support I got ..."

The service and support I got from Northwood Epsom brand was nothing less then outstanding! Everything was dealt with efficiently. I was nervous about my first move and Angela made me feel so comfortable and gave me so much information about moving. I can not thank them enough.

Sophie · 17 May 2021

★★★★★ 5/5

Google

Thank you Ryan and Angela for all the help with moving into my new home! Ieva R.

Ieva · 10 October 2020

★★★★★ 1/5

Google

To begin with, the estate agents seemed really professional, friendly and were quick at responding! The evening that we went to view the property, they updated the property to ‘let agreed’, after ‘working’ hours. When I phoned Jordan the next day, he reassured me that the property was still available and that they still had viewings that same day. I am starting to doubt that this was ever true. A few days later, I received an email offering me the flat! We were so happy and excited but the very next day I received an email at 9:49 telling me that they had reviewed our bank statements and that they were not able to continue with letting us the flat. At 11:39 I phoned back only to be told that they had already let the flat to somebody else. They failed to ask me what my financial situation was and whether I had any assets that I would be using to contribute towards the rent. The situation felt really planned and underhand, as if they already had another tenant lined up or as if they accidentally told us that our offer was accepted in the first place. Only after reflecting on the situation, I realised how unprofessional and disappointing this estate agents are. They are full of lies and deceit and are not sincere.

Charlotte · 26 December 2022

★★★★★ 5/5

Google

Angela and her team are enthusiastic, professional and attentive. Thank you

David · 10 October 2019

★★★★★ 1/5

Google

I had a really disappointing experience with this agency. They didn't respond to my emails about scheduling a property viewing, even after I answered all their questions. Jordan, the Epsom branch manager, was especially unhelpful and never got back to me. Not impressed with their professionalism at all.

Mohammad · 8 August 2024

★★★★★ 1/5

allAgents

"Mockery and..."

I have had a very bad experience with this Estate Agents. I was mislead regarding a property which an offer was accepted on and by over night this all changed. I was told the property was no longer available to me. Although these things do sometimes happen, I was asked for Information and when I tried to contact the office was they were either closed or failed to respond. I just find the whole process and ways of handling things very unprofessional and misleading!!

Lorr · 11 August 2021

★★★★★ 5/5

Google

Team was very professional, especially Ryan.

Gavind · 10 October 2019

★★★★★ 1/5

Google

This is either some sort of fraud or the most unprofessional outfit on the market. Either way steer well clear

Alegooglehome · 6 March 2024

★★★★★ 4/5

allAgents

"Conna was very helpful and..."

Conna was very helpful and answered all our queries within an acceptable timeframe. Conna stayed late last night to help us with the contracts and to ensure we had understood items which we were confused with.

Louise · 10 August 2016

★★★★★ 5/5

allAgents

credit where credit is

credit where credit is due. In all of my dealings with Des I have found her to be knowledgeable, helpful and cheerful. She always return calls and emails and from my perspective her work is always thorough. As someone who has worked at director level for most of my life with all of the responsibilities of employment and team building I feel qualified to say that it is my experience that Des represents your company very well indeed. One of the reasons I remain with Northwood. In fairness my experience of the whole team at epsom is very positive, well done ! regards Trevor Kendall

Trevor · 25 September 2019

★★★★★ 5/5

allAgents

"credit where credit is..."

credit where credit is due. In all of my dealings with Des I have found her to be knowledgeable, helpful and cheerful. She always return calls and emails and from my perspective her work is always thorough. As someone who has worked at director level for most of my life with all of the responsibilities of employment and team building I feel qualified to say that it is my experience that Des represents your company very well indeed. One of the reasons I remain with Northwood. In fairness my experience of the whole team at epsom is very positive, well done ! regards Trevor Kendall

Trevor · 25 September 2019

★★★★★ 1/5

allAgents

Very

We was chasing our overpayment on rent from 20th April and only recived it on June 5th after being told it was paid on there system 15th May! As we kept chasing this is the lovely email we received from Gagan I think you just hung up on me. Not really the smartest thing to do considering you were asking for my help. I'll wish you luck with it, but don't call me again because as I told you, I've done by bit and I will not be wasting my energy going out of my way to help someone who thinks this is acceptable behaviour.

Rudness · 5 June 2018

★★★★★ 1/5

allAgents

"Very..."

We was chasing our overpayment on rent from 20th April and only recived it on June 5th after being told it was paid on there system 15th May! As we kept chasing this is the lovely email we received from Gagan I think you just hung up on me. Not really the smartest thing to do considering you were asking for my help. I'll wish you luck with it, but don't call me again because as I told you, I've done by bit and I will not be wasting my energy going out of my way to help someone who thinks this is acceptable behaviour.

Rudness · 5 June 2018

★★★★★ 4/5

Google

Staff were very helpful. I was given a very warm and friendly welcome when I came into the office. I was reassured that I would be updated of any new properties and was explained in detail of their deposit, fee's and any other payments. Would defiantly recommend, Northwood Sutton.

Suzie · 3 January 2015