The Local Agent Ltd Epsom and Ewell reviews

★★★★★ 5/5

Trustpilot

Jon was absolutely brilliant in helping…

Jon was absolutely brilliant in helping us deal with the sale of our brother's house. Friendly, patient and helpful in every way at a time when we were dealing with the loss of our much-loved brother. There were some severe hiccups along the way and the process became very long and drawn out (none of which was to do with Jon and his team) and Jon was unfailingly understanding, patient, diplomatic, helpful ... just all in all great! Can't recommend enough.

Jamie · 4 December 2024

★★★★★ 1/5

Trustpilot

rental application

I applied for a rental property & was told I’d be made aware when a decision was made. I then went online to see the property removed & marked “holding deposit received”. This was incredibly disappointing to not be told I had been rejected. I then rang up, nobody was free to talk and was promised a call back that never happened. I decided to email and ask for feedback, no apology was given or feedback. Incredibly poor customer service, won’t be using again.

Lily · 17 September 2024

★★★★★ 5/5

Google

Jon and the team were an absolute pleasure to deal with. I have dealt with multiple estate agents over the last few years and i can hands down say Jon was one of the best. At a time when all estate agents were inundated with work and barely had the time or day to respond to emails/phone calls - the team were incredibly responsive. From the beginning to the end of the sale of our house, Jon and the team were professional under difficult and timely circumstances. I would not hesitate to use The Local Agent again at any point in the future.PositiveResponsiveness, Quality, Professionalism, Value

Jay · 24 October 2022

★★★★★ 5/5

Trustpilot

Absolutely outstanding in every…

Absolutely outstanding in every respect. Having tried other estate agents in and around the Epsom area, the Local Agent was refreshingly different. They were innovative in marketing the property, with fresh ideas, stunning photography and kept me informed about progress throughout. Thank you Jon and the team you made selling my property a positive and enjoyable experience

Corinne · 30 May 2019

★★★★★ 5/5

Trustpilot

Amazing service - look no further

Jon and the team were an absolute pleasure to deal with. I have dealt with multiple estate agents over the last few years and i can hands down say Jon was one of the best. At a time when all estate agents were inundated with work and barely had the time or day to respond to emails/phone calls - the team were incredibly responsive. From the beginning to the end of the sale of our house, Jon and the team were professional under difficult and timely circumstances. I would not hesitate to use The Local Agent again at any point in the future.

JA · 6 November 2021

★★★★★ 5/5

Google

Excellent service from Jon at the Local Agent. the Local Agent were the sellers solicitor that we were purchasing from , which was a complicated chain. Jon was exceptional at keeping in touch and is extremely quick in responding to emails and messages. Without the communication and patience from Jon, the sale wouldn't have gone through. Im sure if the sellers were using any other agency , this purchase would've fallen through. Thanks again, and also thanks for the flowers :)PositiveResponsiveness, Quality, Professionalism, Value

Jaisal · 24 October 2021

★★★★★ 5/5

Google

Jon, Carlo and the team were absolutely amazing - after just a week on the market our property sold and I really believe that was down to their professionalism and hard work. Everything was so quick, easy and smooth sailing. In particular we had Josh from the team who gave us constant updates and helped us with any queries we had no matter how big or small. Would recommend The Local Agent very highly and I'm so pleased we chose to put our property on the market with them. Thank you all so much!PositiveResponsiveness, Quality, Professionalism, Value

Jacob · 24 October 2021

★★★★★ 5/5

Google

We recently sold my dads house with The Local Agent. Jon and the team are really professional, nothing is too much trouble and we were kept up to date with all aspects, no matter how big or small from start to finish. Everything went smoothly with Jon’s support, he definitely goes over and above with the level of service he provides, always on hand with a friendly approach and we can’t thank him enough. We sold very quickly for the full asking price too! Highly recommended! Thank you Jon!PositiveProfessionalism

Claire · 24 October 2021

★★★★★ 5/5

Yell

Best Estate Agent - Highly Recommended and Trusted

We recently sold my dads house with The Local Agent. Jon and the team are really professional, nothing is too much trouble and we were kept up to date with all aspects, no matter how big or small from start to finish. Everything went smoothly with Jon’s support, he definitely goes over and above with the level of service he provides, always on hand with a friendly approach and we can’t thank him enough. We sold very quickly for the full asking price too! Highly recommended! Thank you Jon!

ClaireB-2131 · 24 September 2021

★★★★★ 5/5

Trustpilot

Best Estate Agent - Highly Recommended and Trusted

We recently sold my dads house with The Local Agent. Jon and the team are really professional, nothing is too much trouble and we were kept up to date with all aspects, no matter how big or small from start to finish. Everything went smoothly with Jon’s support, he definitely goes over and above with the level of service he provides, always on hand with a friendly approach and we can’t thank him enough. We sold very quickly for the full asking price too! Highly recommended! Thank you Jon!

Claire · 24 September 2021

★★★★★ 5/5

Trustpilot

10/10 Experience

Jon, Carlo and the team were absolutely amazing - after just a week on the market our property sold and I really believe that was down to their professionalism and hard work. Everything was so quick, easy and smooth sailing. In particular we had Josh from the team who gave us constant updates and helped us with any queries we had no matter how big or small. Would recommend The Local Agent very highly and I'm so pleased we chose to put our property on the market with them. Thank you all so much!

Jacob · 21 September 2021

★★★★★ 5/5

Google

We are extremely impressed with The Local Agent: especially so during this period of difficulty (C-19!), but even before the lockdown Jon (our agent) was, putting it mildly, super. Jon has been above all else, hardworking and professional every step through our buying process. We recently purchased in Carshalton (thanks to Jon!), and have had communication throughout each step, from small updates, to quick responses to questions, clear, thorough and fair. He built great relations with us, our vendors and solicitors, and he was a great advocate for both us and our vendors in order to help the process along as smoothly as possible. We recommend Jon, The Local Agent, 100%. If we ever decide to move again (not too soon!) we will definitely be calling Jon. Thank you, we have a home! :)

Karl · 24 October 2020

★★★★★ 5/5

Google

We purchased our house through Jon at the Local Agent! As a buyer, we dealt with a lot of estate agents. Jon was the only one who gave us the reassurance and advice which we needed. He helped us a lot with the purchase of our house and I can't thank him and his team enough! Thank you so much! Would highly recommend buying through the Local Agent. would even go as far as to recommend to people who are selling as I know the care and attention he gives his customers! Thank you!!!!

Frances · 24 October 2020

★★★★★ 5/5

Trustpilot

Highly recommended!

We are extremely impressed with The Local Agent: especially so during this period of difficulty (C-19!), but even before the lockdown Jon (our agent) was, putting it mildly, super. Jon has been above all else, hardworking and professional every step through our buying process. We recently purchased in Carshalton (thanks to Jon!), and have had communication throughout each step, from small updates, to quick responses to questions, clear, thorough and fair. He built great relations with us, our vendors and solicitors, and he was a great advocate for both us and our vendors in order to help the process along as smoothly as possible. We recommend Jon, The Local Agent, 100%. If we ever decide to move again (not too soon!) we will definitely be calling Jon. Thank you, we have a home! :)

Karl · 1 June 2020

★★★★★ 5/5

Trustpilot

The best estate agent!

From start to finish Josh, Jon and Maria were brilliant! We cannot fault the local agent at all! Any questions we had were answered, the whole process of selling was made a lot easier by using the local agent. We will definitely be recommending to family and friends! Thank you so much for all of your help with our sale we really appreciate it and so glad we decided to sell with you!

Molly1 · 2 November 2021

★★★★★ 5/5

Google

We worked with Jon at the Local Agent for the sale of our property in Epsom. We had previously had the property listed with another agent but found we weren’t getting as much traction as we had hoped for. Even though the market wasn’t amazing at the time, Jon never gave up and continued to keep us updated throughout the entire process, and ultimately landed us a good offer. During the sale, Jon was attentive and diligent, he responded to any queries we had and chased up on anything that was pending. The best thing about Jon was that he was honest, straightforward and didn’t exhibit some of usual tendencies that can be synonymous with large high street estate agents. I would not hesitate to use Jon or the Local Agent again and will be sure to recommend them to friends and family.

Robert · 25 October 2019

★★★★★ 5/5

Trustpilot

Highly Professional Service

Decided to use Jon at the Local Agent for the sale of my property in Epsom Downs. From the start of marketing my home he was always available and prompt in both meetings, calls and emails, he kept me fully informed on every viewing and ultimately on the decision of the sale. There were stumbling blocks due to the chain but Jon was always on hand to discuss and chase up solicitors and issues. This resulted in the completion date as requested by all involved. Jon was a breath of fresh air compared to other big agencies, no sales pitching or harassing, he was honest with opinions when asked and easy to understand when i felt confused by the process of selling. I would not hesitate to use Jon or the Local Agent again and will highly recommend to anyone.

Kate · 4 September 2019

★★★★★ 1/5

Google

I have tried to contact them to book a viewing for a property on sale. They took my number to call me back which never happened.then they sent me an email saying what is your position for buying and considering my property was under offer and there was no chain they didn’t not booked me in and sent another email and said we are fully booked and I am not in a good position to buy that particular property. What a great service!!!!

Sh · 24 October 2022

★★★★★ 5/5

Trustpilot

An estate agent like no other!

We worked with Jon at the Local Agent for the sale of our property in Epsom. We had previously had the property listed with another agent but found we weren’t getting as much traction as we had hoped for. Even though the market wasn’t amazing at the time, Jon never gave up and continued to keep us updated throughout the entire process, and ultimately landed us a good offer. During the sale, Jon was attentive and diligent, he responded to any queries we had and chased up on anything that was pending. The best thing about Jon was that he was honest, straightforward and didn’t exhibit some of usual tendencies that can be synonymous with large high street estate agents. I would not hesitate to use Jon or the Local Agent again and will be sure to recommend them to friends and family.

Robert · 15 June 2019

★★★★★ 5/5

Trustpilot

Best in the business

If your looking for a trusted, professional and friendly estate agent then look no further. Their understanding when selling my father in laws house made the process run smoothly. Their communication was excellent and sold the property within week. I wouldn’t hesitate to use them again and would highly recommend them. If I could give them 10 out of 10 I would. Thank you Jon and Josh.

Nicola · 21 September 2021

★★★★★ 5/5

Trustpilot

I used the local agent for buying my…

I used the local agent for buying my first property and I have to say it was by far the best experience as a first time buyer compared to other estate agents. From start to finish, Josh was exceptional and really helped with the whole process along, keeping us up to date and responding back promptly to any queries we had. Highly recommended.

Ravish · 9 March 2022

★★★★★ 5/5

Google

Jon at the Local Agent was superb in dealing with my purchase. He was always polite and professional. He did a great job in negotiating the purchase price - striking the right balance between protecting his client's interests whilst ensuring a deal could be done. He was quick to respond to my emails and phone calls. I would definitely recommend Jon and The Local Agent to anyone looking to sell their home.

Sakir · 25 October 2019

★★★★★ 5/5

Google

We recently sold our house with the Local Agent and Jon looked after us. I cannot say enough about how wonderful the service was. Jon was extremely helpful, professional, honest and open throughput the whole process. He went over and above the normal ‘estate agent’ job to ensure we secured the sale and everything ran smoothly. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

Clare · 24 October 2021

★★★★★ 5/5

Trustpilot

A pleasure to deal with

Jon at the Local Agent was superb in dealing with my purchase. He was always polite and professional. He did a great job in negotiating the purchase price - striking the right balance between protecting his client's interests whilst ensuring a deal could be done. He was quick to respond to my emails and phone calls. I would definitely recommend Jon and The Local Agent to anyone looking to sell their home.

Sakir · 26 January 2019