Trusted Agent profile · Epsom and Ewell
★★★★★
1,614 reviews across 2 platforms
145 High Street, Epsom, KT19 8EH, Epsom and Ewell, KT19 8EH
Hamptons's office in Epsom and Ewell, at 145 High Street, is rated 4.3 out of 5 across 1,614 reviews on two platforms, including 197 Google reviews rated 4.9.
Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
4/5
TrustpilotTDS & Dispute settling
I do appreciate, Senior Deposit Manager, Ms Sarah Golder's from Hamptons in helping to settle the dispute with the tenants through TDS channel. Lots of paper work, email communications and effort have been organized to support this process. Honestly speaking, it is quite not a plesant one, but great and sincere thanks to the deposit team and especially heartfelt thanks to Sarah!
5/5
TrustpilotWell done Judy and the Maidenhead Branch of Hamptons.
I have been a landlord client of Hamptons since 1990, latterly with Maidenhead branch. The experience has not only been of a friendly nature, but their service and representation of my interests has always been professional, prompt and positive.Judy Palethorpe is the senior property manager at the branch and I wish to put on record my sincere and grateful thanks for all she has done to ensure the very best of outcomes for me over the many years.Thank you Judy!
5/5
TrustpilotChloe Gorton excellent property manager!
Chloe Gorton is our agent at Hamptons and from the moment she was taken on as our property manager we have had nothing but excellent service and feel like we have been properly heard and taken care of. Responsive, caring and polite are a few of the many attributes Chloe has shown. We are grateful for her hard work and professional approach, it is very refreshing.
5/5
TrustpilotGreat experience with Alex at Hamptons, Earlsfield
I have recently sold my house through Alex at Hamptons in Earlsfield. It’s a stressful experience and there’s always niggles, issues to solve and I found Alex to be highly responsive, engaging and solution oriented. There was no overselling/promising, just great comms and a straightforward approach. I have sold a number of houses and flats through other agents and this was by far the smoothest experience due in large part to Alex!
5/5
TrustpilotAbsolute gem
Kellie Williams has been managing my property in Blackheath in an absolutely professional and efficient manner. She is responsive, friendly, and proactive, dealing with sometimes tricky issues with a positive attitude. My life has been stress-free thanks to her 5-star help. The whole team (letting and sales) at Hamptons has been of top quality and I am so happy to have peace of mind. Highly recommended.
5/5
TrustpilotHamptons, big thumbs up.
Been tenant under Hamptons for about a year and a half now, had leak issue with boiler. Contacted Hamptons, dealt with Lucy Pickles. She responded very quickly and we went through landlords plumber. Sadly, though not fault of Lucy, or landlord the plumber turned up for repair but never returned to complete despite everyone trying to contact him. At all times Lucy stayed in contact with me to make sure there was progress and intervened on my behalf when there wasn't. Eventually to ensure the issues was completed Hamptons sent there own people to get the job done which was completed without any further delay. Big thanks to Lucy and Hamptons for being so helpful.
5/5
TrustpilotProperty Let
Mandy D’Orta is extremely professional and efficient dealing with any issues which have arisen with my property. The communication with updates and when things have been resolved is to a high standard and I’m very impressed with the service Mandy and the rest of her team have given me with my property let so far. I wholeheartedly recommend them to any future or current landlord or tenant!
5/5
GoogleWe purchased our property through Hamptons and had a very pleasant experience, We had dealings with Sophie, Becky & Leon all very helpful and professional. If I was to move on in the future these guys would be on first point of call. Outstanding service.
"Thank you for choosing Hamptons for your property purchase! We are thrilled to hear about your positive experience with Sophie, Becky, and Leon. We take pride in providing exceptional service and would be honored to assist you again in the future. Thank you for your kind words! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotOliver
Oliver, Justin, Emily and the team at Hamptons have been efficient, reliable, and a pleasure to work with. We were under time pressure to sell, yet Hamptons went about the process in a professional way, with calmness, expertise and the desire to get the required price at breakneck speed. We would certainly recommend Hamptons Chiswick for their approach and ability to communicate effectively throughout the process. Top work Oliver..!!
Thank you for leaving us a review. It is wonderful to hear Oliver and team have provided you with such a high level of customer service and in particular were able to work in line with your time scales. Feedback is very important to us and we look forward to making Oliver, Justin, Emily and the whole team aware of your review. Thank you again.
5/5
TrustpilotAmazing customer service from our property manager
Hanna Hornstein is a professional and approachable Property Manager. From my experience, our correspondence with Hanna has always been positive and efficient. She is hands-on, supportive and genuinely cares about her clients. Thank you for making our experience with Hamptons a delightful one and helping us feel at ease when challenging situations arise. I would totally recommend Hamtpons for this reason. Thank you again Hanna!
4/5
TrustpilotHelpful, courteous and competent.…
I have been with Hamptons for a number of years now but this year is the first year my property has been fully managed by the company. Shahena Ali has been my main point of contact since full management began and I have always found her to be very helpful, prompt to act and courteous and understanding at all times. I feel confident in her ability to deal with situations in a calm professional manner.
5/5
TrustpilotRenting with Hamptons
We've just come to the end of a four-year tenancy managed by Hamptons. Huge thanks to Sharon at the Stratford office for being so helpful throughout our tenancy and particularly while we tried to manage the end of our contract while also navigating a house purchase with ever-shifting dates! Having rented various properties with many different agents over the years, we can whole-heartedly say that our experience with Hamptons was by far the best. The few issues we experienced were dealt with promptly and effectively by the property management team (thank you Katie!). The check-out experience was also great - thank you Camillie for the swift communication.We would highly recommend renting with Hamptons. Thank you!
5/5
GoogleLucy and I wanted to say a big thank you to the team a Hamptons Epsom, especially Laura and Rebecca for their dedication and professionalism in dealing with our complex chain.
Thank you for taking the time to leave us a review Darren. We are so pleased to know that the team provided you with a high level of service!
5/5
GooglePaul and the team helped us to find our dream 1st home, understanding our needs and taking great care to meet them. Paul was extremely helpful and supportive throughout the process, always easy to get hold of and proactively kept us updated during our purchase. Would highly recommend and will definitely use again.
Thank you for your wonderful review Chris. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleAs ever, we were immensely satisfied with the service Hamptons offered when selling our house. This is the second time we have moved with Hamptons, and we wouldn't hesitate to recommend Becky and the rest of the Epsom team. They have diplomacy and patience to spare, increasingly important in the current conveyancing market!
Thank you for your positive feedback of Hamptons Estate Agents Epsom and Banstead. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
1/5
TrustpilotExtremely disappointing experience with Hamptons at Whyteleafe House
I rented my property through them and remained in contact throughout my tenancy, including during a prolonged and serious noise issue from a neighbouring flat. Despite repeated complaints over many months, communication was largely limited to messages being passed back and forth, with no clear ownership or meaningful resolution.
5/5
TrustpilotMade Moving Easy from Start to Finish
We recently worked with the Hamptons Earlsfield team to rent a house and I couldn't recommend them enough. Our agent Vita was extremely professional from start to finish, from responding promptly to emails and helping us patiently through the whole process. On moving house we met the rest of the team in the Earlsfield office and they were all so helpful in ensuring our move was as stress free as possible. I would reccomend the Hamptons team to anyone.
5/5
TrustpilotBrilliant service from Hamptons Godalming
I’ve just exchanged on a property and can thoroughly recommend Hamptons Godalming. Ross and Pippa were brilliant at managing viewings, responding to questions, and giving me regular updates. The team at Godalming were always available on the phone and were quick to respond giving me reassurance as a first time buyer that all the right things were happening at the right times.
Thank you for your feedback about Ross and Pippa, we look forward sharing your review with them.
1/5
TrustpilotHamptons consistently overcharges for…
Hamptons consistently overcharges for repairs when they manage your property.I have been a client of Hamptons for 3 years so I have had the opportunity to observe the pattern of behaviours when it comes to overcharging on various occasions. I have been into properties for over 10 years and use to do everything myself, so I know what things cost.When Hamptons send their plumber, it will cost you twice what a normal plumber will charge. For their roofer it is between 4 and 10 times the normal price. For me, the final straw was when they quoted me for 3 sashes windows that needed to be replaced. Not the whole frame, just the bottom sashes. Their quote came up to, all included, £ 12’089. I was so shocked by this price that I have asked my neighbour, who has similar job done to their window, for recommendation. Their tradesman quoted me, all included, £ 1920, for the same exact job. That is more than £ 10K overcharged!Hamptons regularly let dishonest tradesmen overcharged their clients because once the quote is higher than £ 1800, Hamptons can charge an extra 10% to “manage” the quote. That is on top of the 4% a month that I was already paying for management. In this example of the sashes that needed replacement, it would have generated over £1K net profit, directly in Hamptons pocket. I found it truly shocking. Obviously, I have terminated my contract with Hamptons as I don’t like to be taken for a ride. I just believe other people need to be aware of their practice.
5/5
TrustpilotI Happy Landlord that lives in Australia.
I have been renting my property out in Windsor with Hamptons for over 18 years as I live in Australia. They have always been fantastic and make sure my house looks even better than when I lived it. Great at vetting tenants and keeping up to date with maintenance issues. They keep me happy and my tennant happy. Current property manager is Patryk who is great , very responsive and effective.
5/5
GoogleGreat service from start to finish from the team at Hamptons! Becky, Leon and Laura were all extremely helpful throughout the process and would highly recommend!
Thank you for your review Ian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
4/5
GoogleLeon and Becky at Hamptons have been fantastic throughout our flat purchase. Always quick to respond, supportive, and genuinely helpful. We really appreciated their professionalism and communication. We now own our dream home!
Thank you for the amazing review! We are thrilled to have helped you find your dream home and are happy to hear that you had a positive experience with our team. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI would like to add more than 5 stars…
I would like to add more than 5 stars for Hanna Hornstein, a kind person is always available. With Hanna if I have a problem with my apartment, she always manages to solve it and find the solution. I've never met people like that and I'm happy for that it's right to write it. Thanks Hanna for everything
5/5
TrustpilotHamptons - 5 Stars!
Paul and the team at Hamptons are truly fantastic, particularly Jocelyn who is the Property Manager for my properties. If there was an option for 6 stars then they would get it. They have taken all of the stress out of letting out my flat as a first time landlord. The whole process has been incredibly clear throughout and the team are incredibly knowledgeable regarding all of the obligatory rules and regulations. Nothing is too much for them. I am incredibly happy with the service provided by Paul and his team and could not recommend them more highly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Epsom and Ewell office has 1,614 reviews across two platforms: 197 on Google, 1,417 on Trustpilot (across the whole business).
Hamptons Epsom & Banstead Sales is rated 4.3 out of 5 across all 1,614 reviews, and 4.9 out of 5 on Google from 197 reviews.
Hamptons Epsom & Banstead Sales, 145 High Street, Epsom, KT19 8EH, Epsom and Ewell, KT19 8EH.
