Hamptons Epsom & Banstead Sales reviews

★★★★★ 5/5

Trustpilot

Danish is a wonderful property manager…

Danish is a wonderful property manager and always comes back to me straight away. He is helpful and positive and I appreciate his help!

Brooke · 20 February 2026

★★★★★ 5/5

Trustpilot

Hamptons are Amazing

Maxine from Hamptons in Marlow was an absolute godsend during our search for a new rental property, making the entire process much easier than we ever anticipated. Additionally, Mandy from the Maidenhead office, who is managing our property, has been nothing short of amazing, no request is ever too much for her. I highly recommend Hamptons; they stand head and shoulders above any previous agents we've used and make Savills in Marlow seem amateur in comparison.

Kevin · 20 June 2024

★★★★★ 5/5

Google

We seem to have sold our house in record time thanks to Leon and Becky working as a team in Epsom. Their pricing was accurate and they advised us professionally every step of the way. We appreciated their friendly but efficient communications. Would highly recommend them.

Elizabeth · 23 July 2025

★★★★★ 1/5

Trustpilot

Really bad experience

They made us wait until the 10th day after our check-out before telling us that £90 would be deducted from our deposit for bags of garden waste to be taken away. There was no proof that we had left this, by the way. I appreciate that the deposit release is most probably the landlord's decision, but in our case the landlord was a 'family friend' of Hamptons and it's hard to believe that they had no influence in this.During our time at their property, there were certain problems that they caused for us but when I asked for compensation at the end, they refused. It's funny how they can keep money from your deposit despite having no proof of the thing they accuse you of, but when it comes to them paying out money for problems they caused, they can get away with it.The biggest problem we had at their property was that there were broken and creaky floorboards above us. This issue caused us massive problems. We rarely had any peace and lost lots of hours of sleep because of it. Hamptons never once offered to do anything about this problem. They didn't even offer to come and listen to it for themselves. They would fix the easy problems but when it came to something more complex like this, they wanted to have nothing to do with it. It was basically 'speak to your neighbours and the council as it's a civil matter', when obviously the problem was with the structure of the building.At the time of writing this, the property we rented for almost 2 years is under offer for close to half a million pounds. To think that the landlord tried to keep £90 from us for something so petty, it's really hard to believe.

Paul · 17 June 2020

★★★★★ 5/5

Trustpilot

Sorting out boiler issue

Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.

Vivek · 20 December 2024

★★★★★ 5/5

Trustpilot

We used Hamptons from 2019-2020 for…

We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.

Ian · 9 April 2020

★★★★★ 4/5

Trustpilot

We rented from Hamptons for 13 months

We rented from Hamptons for 13 months. The first 8 months were appalling. The estate agents who handled the initial rental in Harpenden were unfriendly, unhelpful and unresponsive. We felt like children in a really mean teachers class! Then, we had Mark Houghton as a property manager, who was the most patronising and offensive man I’ve ever had the unfortunate experience of dealing with. In the end we ended up fixing things ourselves just so we didn’t have to deal with him. However, that all changed when Mark left and Melissa Jeynes was appointed as our manager. She was a breath of fresh air and made a real difference to how we perceived Hamptons as a company. She is respectful, friendly and goes out of her way to help and follow up on any problems. She made the last few months of this tenancy and the moving out process very easy. She is the reason Hamptons gets 4 stars and not a 0. Thanks Melissa.

Cath · 1 April 2020

★★★★★ 5/5

Google

I have just sold my home thanks to Hamptons Epsom & Banstead Team. They were amazing, professional,. very friendly and very polite. They made the whole process painless. They kept me updated with all the viewings and customer feedback. They also loved my cats. The service was very personable and not just another property sell to get their commission. I would highly recommend Hampton's and would be happy to use them again....but not too soon i hope :-)

Sharon · 25 October 2020

★★★★★ 5/5

Google

What a hard working, friendly, knowledgeable team, Hamptons secured a buyer for our property and saw it throught to exchange, 20 viewings, 5 offers and a sale agreed in excess of the guide price, very impressed with Becky, Leon and the rest of the team, a massive thank you Hamptons, you are the best!

Jackie · 1 October 2025

★★★★★ 4/5

Trustpilot

Friendly process let down a little by timescale

Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.

Marcus · 15 February 2024

★★★★★ 5/5

Trustpilot

Mr Danish

Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.

Salman · 19 February 2026

★★★★★ 5/5

Trustpilot

Great Property Management Experience

We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.

Lauren · 29 July 2024

★★★★★ 5/5

Trustpilot

Service way above expectations

I bought a house using the Marlow office. My main contact was Stuart Miles who I would recommend to anybody. He was proactive, professional, polite and throughout the process which had its challenges, but Stuart was always calm and looked for solutions. It didn't end there as, once the deal was done he came around with the office hoover on the day I moved in as mine was broken. He even did the hoovering for me.Top class service and refreshing to be able to write such a positive review over a house move that can be fraught with stress.

Nick · 11 November 2019

★★★★★ 5/5

Trustpilot

Great Amersham Team

The team at Amersham were professional, friendly and on the ball throughout our sale and purchase. The photos and details were exemplary.I felt I knew the whole team and was happy to have any of them attend the viewings. For various reasons it was a more complicated process than usual and they went above and beyond expectations. I genuinely think it went ahead because of the team at Hamptons, so i'm delighted we decided to sell our property through them and would recommend them to friends and family. In fact we already have!

Sophie · 7 November 2019

★★★★★ 1/5

Trustpilot

Bad for tenants and bad for landlords

Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.

Cristian · 5 November 2019

★★★★★ 5/5

Google

Cannot recommend the Epsom Hamptoms team enough - to sell your house in this area you will not find a more committed team. They qualify buyers (not always the case across estate agents), they keep you updated on feedback without you having to chase (never the case with other estate agents) and instill confidence in the fact that they want the sale for you not just the commission! Jackie is friendly, organised and always up to speed when the rest of the team are away from the office on viewings. Christine is the best - she is friendly, kind, approachable, knowledgeable and experienced in the property market. She really cares and works hard to achieve the desired outcome. A total propety superstar! If I was buying or selling a property I would without qustion contact Hamptons Epsom,

Jill · 26 October 2019

★★★★★ 5/5

Google

Unbelievable service for both the purchase and the sale. Christine is beyond exceptional, and i came to lean on her more as a friend through the process than an estate agent. When we couldn't sell, they took us on board and had us under offer in 2 weeks. They aided through the purchase and sale, chased whoever needed to be chased, and even through some trying circumstances, were professional, courteous and kind. I would never look to any other estate agent again and the team in Epsom break the usual thought process of moving. We cannot thank you enough for all you help - debs and greig

Deb · 26 October 2019

★★★★★ 5/5

Google

Our house had been on the market for 6 months with another agent with few viewings and no offers. Having decided to put our house in the hands of Hamptons, we had 14 viewings in the space of 3 weeks, a couple of offers and one which we accepted. Leon got things going, Christine was brilliant organising and attending the viewings and Jackie has been a great link in the office. The key though was Christines hard work, customer care, communication skills and all round professionalism which secured our sale in 3 weeks. We are now in the legal process being ably assisted by Becky in particular and we hope our sale goes through as smoothly as it has done to date - watch this space!.

Robin · 26 October 2019

★★★★★ 4/5

Trustpilot

I dealt with Amelia at the Windsor…

I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.

Olly · 26 March 2024

★★★★★ 5/5

Google

It is always a nervous time when you are buying and selling your home simultaneously. But Leon and Becky at Hamptons, Epsom were excellent . They were very good with a friendly and professional approach. They made us feel at ease and helped us navigate even through tricky moments with a great deal of calm and reassurance. I would highly recommend their service.

Noveen · 25 October 2022

★★★★★ 5/5

Google

Hamptons managed to steer successfully a complicated house sale for me in Ashtead , whilst my property was tenanted .we managed a section 21 notice, one viewing , and an exchange and completion the day after the tenants vacated .All in a period of 8 weeks. I would like to express my thanks for a truly professional service and working together with Hamptons Lettings in Weybridge by Hamptons Sales in Epsom , with many thanks to Scott in Weybridge, liaising with the tenants, and the inventory inspection and Leon, , Becky and Christine in sales in Epsom to ensure vacant possession, exchange and completion all in one day ! I would definitely recommend Hamptons for their co ordination and patience and professionalism in completing a success for all parties in such a short space of time .

Penelope · 26 October 2018

★★★★★ 5/5

Trustpilot

April Kane property manager

I have had a very positive experience working with April Kane as our Property Manager.

Manuela · 22 July 2026

★★★★★ 5/5

Trustpilot

Tia Gooden - outstanding and professional service

Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.

Konstantin · 22 March 2024

★★★★★ 3/5

Google

Hamptons was polite and pleasant to work with when it comes to helping you buy a property. They were happy to answer questions through every step of the way to ensure you understand the overall process. The issue I have is the communication between buyer and seller when getting closer to the completion date. I discovered I was not communicated with the queries raised at the time when I had a phone call with the seller, days after we moved in. The only queries I replied to were about keeping some items they were happy to give away. This unfortunately did not reach the seller because when I moved in, they were not there. I do wonder in some circumstances can both buyers and sellers communicate directly with each other on matters for example additional items to leave behind while the rest can involve either estate agents and or solicitors where appropriate. Overall from a buyer’s perspective the staff were great to talk to as mentioned but communication and delegation of who should speak to who might need to be look at retrospectively.

Bao · 24 September 2024