Trusted Agent profile · Epsom and Ewell
★★★★★
596 reviews across 2 platforms
429 Kingston Road, Ewell, KT19 0DB, Epsom and Ewell, KT19 0DB
Barnard Marcus's office in Epsom and Ewell, at 429 Kingston Road, is rated 2.8 out of 5 across 596 reviews on two platforms, including 104 Google reviews rated 4.7.
Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional and Misleading
I believe we were lied to and manipulated by Barnard Marcus in selling our property. They work for themselves, not you (even though you are paying them a commission). Our sale was riddled with issues and we were advised (repeatedly) of circumstances that were untrue. Please save yourself the headache and stress - find and use an alternative Real Estate firm.
1/5
TrustpilotAvoid at all costs.
Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.
5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
5/5
TrustpilotFantastic experience with Eva and Leon
Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.
1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
5/5
GoogleI could not recommend Barnard Marcus in Ewell more highly! Marc, Rachel, David and guys are all absolutely fantastic! So professional, dedicated and just wonderful at what they do!!! I unfortunately had to take my house off the market due to personal reasons, but as soon as that’s sorted, I won’t hesitate to go anywhere else!!!!
1/5
TrustpilotExtremely vexed by these people. Stay away if possible
Lost out on an ideal location because staff at the mitcham office failed to phone me back. I phoned them on Monday, Tuesday and Wednesday. Each time receiving a promise that I would get a call back except on Wednesday afternoon when I called back for the second time that day and was told that the house went under offer that day.
1/5
TrustpilotTerrible management and communication…
Terrible management and communication by the manager at the feltham branch they dont respond to any emails or phone calls. As a landlord i accept to be paid monthly and checks on the property however this was not the case I would not recommend them to manage any property and unfortunately I now had to change agencies.
5/5
TrustpilotBarnard Marcus/ Priscilla Mohanarajah
I had the best experience with Priscilla Mohanarajah from Barnard Marcus, she was amazing through out the stressful process of finding the right mortgage, what i really appreciate in Priscilla performance is she understood the pressure and fears a buyer can feel during the process , she was assuring, patient and very helpful. Also I admire her follow up even after she done her part.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before starting a tenancy managed by BM. As you can see from these reviews, the agency is a complete mess and nightmare. I won't bore you with the details, but after a year of living with mould, overflowing sewage, and occasional rodents I'm quite surprised they stay in business. They say they will do things and then they don't do them. Complete liars.
1/5
TrustpilotAbsolutely incompetent clowns
Absolutely incompetent, unprofessional and have no idea or what they are doing. Landlords and tenants need to stay far away from them as possible.There system is rediculously unorganised. Judging by all the reviews I'm not the only one that believes so. Should of been given a thorough breakdown of the funds given for fees and the deposit right at the beginning, and they should of have it on there record.
5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
1/5
TrustpilotWorst company for landlords
Worst company for landlords, they don't pay rent on time, they don't chase tenants for overdue rent until you as a landlord follow up. They don't check the property. They are useless worse company I have ever paid to let my property.
1/5
TrustpilotIf you have the chance to avoid - avoid!
I had the displeasure of dealing with Barnard Marcus at Clapham Junction last year purchasing a house. Unprofessional, dishonest and rude doesn’t even scratch the surface.If you have the chance to avoid- avoid!I was lied to by their sales agent and only after speaking directly with the seller did their deception become clear.
5/5
TrustpilotVery enjoyable experience
Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.
1/5
TrustpilotMy experience is on the lettings side
My experience is on the lettings side. If I could rate them as 0 stars I would. Incompetent to a level that is almost unbelievable. And on top of their incompetence they are rude and harass you with calls even after you have stopped doing business with them. Avoid at all costs.
5/5
GoogleFantastic support from Marc who went out of his way to make this stressful times easy for us. We were selling and buying through them and it was critical that everything fell into place. Also Jill who was dealing with sales progression needs a special mention for helping push the speed of conveyancing. Would recommend them highly.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotTragic service and responsiveness
Tragic service and responsiveness. Reported a broken thermostat before Christmas, understood that because of the holiday period and maintenance availability it might take a while to get stuff sorted. It is now the 1st of February, our thermostat is still not changed, but our boiler has just gone as well and I have little-no faith that this will get sorted promptly. Avoid unless desperate for a property.
5/5
GoogleReally friendly staff who are very efficient and knowledgeable! As soon as I walked in, I was seen to by Rachael who showed me around and made me feel very welcomed and appreciated. I would definitely recommend their services if you’re looking for a relaxed, inviting atmosphere with knowledgeable and passionate staff.
1/5
TrustpilotBooked a viewing a couple weeks ago
Booked a viewing a couple weeks ago, from the beginning the agent ola or olah smelled of paraphernalia and Body odours.His breath especially was the ticking time bomb I felt like a dragon was breathing all over me. Very messy and unofficial. Definitely off putting, It resulted in me going down the road to another lettings agent.
1/5
Trustpilotdishonest plus incompetent
A property with 4 bedrooms semidetached two entrance in SW17 , despite reducing from 2300 to 1700 did not let. But worse was removed the property with fake reasons without telling the landlord from the zoopla , most probably just to show the weeks to rent showing less on the zoopla. also hardly returns the messages, judge yourself IS THERE ANY WORSE AGENT
1/5
TrustpilotVery disappointing
Very disappointing, sent inquiry form right move, took 24hrs to respond back and insisted i see their mortgage advisor face to face before viewing property.Convinced them i required a small mortgage and wish to see the property first. Booked me in and no confirmation email, just ignored.
2/5
TrustpilotBe wary!
The evening before the auction I was notified the property I was following had its starting price increased by £30k! I'd not of even entertained giving them a deposit to bid at the new price. House sold for above market value despite needing extensive work? Very suspicious. Let's hope the deposit comes back easy?
5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
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