Trusted Agent profile · Epsom and Ewell
★★★★★
512 reviews across 1 platform
2 King?s Shade Walk, The Ashley Centre, Epsom, KT19 8EB, Epsom and Ewell, KT19 8EB
Barnard Marcus's office in Epsom and Ewell, at 2 King?s Shade Walk, is rated 2.4 out of 5 across 512 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Barnard Marcus Epsom hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom and Ewell.
Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
1/5
TrustpilotBarnard Marcus Flat Management
I am a landlord who pays a not insignificant amount of money to Barnard Marcus so that my flat can be managed in my absence. I have to say, it is rare that you encounter this level of incompetence. They left my tenants with no heating for over a week even though I had outlined what needed to be done to resolve the issue. They do not read, or at least read but do not understand simple emails that are sent to them and are generally acopic.Cannot wait for the contract to be up so that I can get rid of them. Avoid at all costs.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Brooke O'conner from Barnard Marcus and I couldn't be more satisfied with the service I got. She was highly professional, efficient, and always responsive to any questions or concerns I had throughout the process.
1/5
TrustpilotRude and unprofessional Property…
Rude and unprofessional Property management surbiton branch. Keep disturbing the tenants for the property issue. But for case that the tenant need urgent for help ( like no water flushing and they just delay to response). Will file official complaint and avoid renting the property managed by Bernard Marcus. Extremely disappointing
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
1/5
TrustpilotBarnard Marcus
Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.
5/5
TrustpilotBledian and his team were brilliant…
Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.
1/5
TrustpilotThe worst agency ever - avoid John Fenton
The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!
5/5
Trustpilot'Sequence' The best
'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.
1/5
TrustpilotShame on you nicole from north finchley…
Shame on you nicole from north finchley branch. Ive had a horrific experience with marcus barnard agency in north finchley. I went in looking to rent a flat that i liked. I followed absolutely everything submitted my documents and bank statements on time. Only for them to message me and lie about my refrencing telling me it has failed even though there was no reason for it to fail. ( obviously not giving me a proper reason they just said its failed and i asked why? they said we dont know ill have my manager call you which he never did!!!!!!! ) These people are liars and thieves they steal from people and took advantage of me bearing in mind i am disabled i feel discriminated against as i wasnt given an actual reason. These people steal money and lie about refrencing i am very shocked by this whole situation i have lost out on money and valuable time with these people. Im talking about the north finchley branch they are horrible if i can give 1 star i would. AVOID AT ALL COSTS IF YOU DONT WANT THEM STEALING FROM YOU.
1/5
TrustpilotI will NEVER use Barnard Marcus Epsom again
I will never use Barnard Marcus Epsom again. They handed keys to a tenant without having the tenancy agreement signed. We currently have tenants in £19000 rent arrears and Barnard Marcus have become less co-operative. Can I add they took half their annual fee upfront at the start of the tenancy back in September 2022. We are disgusted and will never use this company again. Always ask which credit agency they have used to vet their applicants and the thresholds used before signing a new tenant, this threshold can differ and be costly to you in the long term.
5/5
TrustpilotThank you Deejay Sullivan
Deejay Sullivan is one of the best selling agents we have dealt with. He is patient, professional and really friendly. He offered us a lot of different options and prepared all the information in advance. He is really helpful and the experience has been great. Thank you Deejay.
1/5
TrustpilotThe worst experience really traumatic for our whole family
My experience with Barnard Marcus estate agents was an absolute nightmare from start to finish. I was excited to sell my property and move on to the next chapter of my life, but unfortunately, this process ended up being a major source of stress and anxiety.One of the first issues that arose was the fact that the agency encouraged me to overprice my property. At the time, I trusted their expertise and experience, but in hindsight, I now realize that this was a major mistake. As a result of this overpricing, the level of footfall and interest in my property was much lower than it should have been, leading to a protracted and frustrating sales process.In addition, the level of communication from the agency was simply not up to par. I found that I had to constantly chase them for updates and feedback, and every time I called, I was told that the person dealing with my sale was either on a day off or sick. This made me feel like they were not taking my sale seriously and led to me feeling very frustrated and anxious. It was simply not a good experience.To make matters worse, they offered me a lower rate selling fee as an employee referral, but it turned out to be a higher rate than other estate agents. I felt misled and taken advantage of. The agency was simply not transparent with their fees and charged me more than what they should have.The worst part of my experience with Bernard Marcus, however, was when I realized that they were failing as estate agents, but would not let me out of my contract or move to a dual estate agent without significant penalties. I felt like I was trapped and had no other option but to stick with them, which meant that I lost the house I had an offer accepted on. The moment I changed estate agents at the end of our term of contract, the other estate agents got a buyer the very next day.In conclusion, I would not recommend Barnard Marcus estate agents to anyone. Their practices were unethical and unprofessional, causing me a great deal of stress and leading to a negative outcome. I regret trusting them with the sale of my property and hope that others can learn from my experience.
5/5
TrustpilotGood experience .
I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.
1/5
TrustpilotPlease avoid !!!
Please, do avoid. If I was able to give less than one star, I would do it without batting an eye. Not helpful at all, liars and not responsive at all. Since the very start it all went down the hill. Firstly, the property was not prepared beforehand ( we had to clean the property ourselves, prepare the garden and front garden), we have been told that they will get rid of old sofa, it took them more than two weeks to do so and when they have done it, sofa was left outside our property. We had council coming to us because neighbours have conplained, what a distaster ! Now, when we have an issue with draining system outside ( smells horrible and our neighbours complained once again) the agance is telling us that they do not manage the property ?, even tho in the contract it clearly states that if there are any issues, we have to contact them ?? No one even fixed the gas meter ? We had to contact the emergency gas service and they told us that whoever was checking gas, they broke it, leaving it as it is ? When we did the viewing we've been told that the smell is normal and it was coming somewhere from the street !!! Horrible !!!
1/5
TrustpilotWould be a zero if allowed - totally dishonest
Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.
1/5
TrustpilotBarnard Marcus managed a rental…
Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal
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Tell us what you need and we'll put you in touch. Barnard Marcus Epsom hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom and Ewell.
