5/5
BIG thank you
Thank you to the following staff for being flexible with our schedules, doing viewings out of hours and helping us find our home: Tai HenryAleisha BennettRay PhippsMaria Ticehurst
Trusted Agent profile · Epping Forest
★★★★★
1,761 reviews across 1 platform
234 High Road, Loughton, IG10 1RB, Epping Forest, IG10 1RB
Douglas Allen's office in Epping Forest, at 234 High Road, is rated 4.7 out of 5 across 1,761 reviews on 1 platform.
Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
5/5
BIG thank you
Thank you to the following staff for being flexible with our schedules, doing viewings out of hours and helping us find our home: Tai HenryAleisha BennettRay PhippsMaria Ticehurst
4/5
The team were very helpful and kept me …
The team were very helpful and kept me updated and informed throughout.
Dear Mr Baker,Great to hear you were happy with our team, thank you very much for your review.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
So far so good
we are only at the beginning of our sale ask us later again
Dear Mr & Mrs Khan,I am pleased to hear that your initial thoughts of Douglas Allen have been positive, please feel free to post a review again further into the process, all feedback is valued as something we can learn from.Regards,Jon Holden, Managing Director, Douglas Allen
5/5
Aseena as Douglas Allen made the…
Aseena as Douglas Allen made the experience a good one. Great sales and confident individual who knows what she is doing. Dedicated to the client keep it up and thank you.
4/5
very profession
always keeping you up dated my account details are very informative also
Dear Mr Hoolas,I am glad you are finding the 'My Account' feature on our website so useful in keeping you updated on every aspect of your sale through Douglas Allen 24/7.I wish you a continued smooth move.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
Good Agents
They have been very helpful, and professional, I would recommend Douglas Allen.
Dear Mr Cornford,Thank you very much for your endorsement, I am glad we have been able to help you so much.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
Service
It is too early to make a judgement. so far so good.
Dear Dr Rehman,I am pleased to hear things are going well so far, please feel free to post another review when your transaction is completed. If there's anything we can do to help please let us know.RegardsJon Holden - Managing Director, Douglas Allen
4/5
Very helpful.
Staff are attentive and contact is always being made from the office.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
Excellent organisation
Excellent organisation, all work are explained well and verry efficient
Dear Ms Wong,Thank you very much for your 5 Star review, I am very glad we were able to help with your home move.Kind regards,Jon Holden - Managing Director
5/5
Great Team - Speedy Sale
Very helpful personable team. Made things very simple, efficient and friendly.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
First time selling
First time selling, informative, helpful, efficient, highly recommended.
Dear Mr Lavender,Thank you for your 5 Star review regarding selling your 1st home through Douglas Allen, we really appreciate your custom.Kind regards,Jon Holden - Managing Director
5/5
Great service
Excellent service and good communication, would definitely recommend.
Ben, As you say Excellent service and good communication is the back bone of our business, we are there to help our clients whenever needed. All the best for the futureKind regardsPaul IngletonAssociate Operation Director
5/5
Very professional first impression
Great professional staff who give a wonderful first impression.
Dear Zahra,Thank you very much for your 5 Star review and for choosing Douglas Allen.RegardsJon Holden - Managing Director, Douglas Allen
4/5
Professional service
Service was good- approachable and readily available help.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
Hassle Free, Friendly Service
Our dealings with Maria at Douglas Allen have been professional, friendly and effiecient at every step, and we got offers in no time flat. Highly recommended!
1/5
Not trouthful...kept vital information…
Not trouthful...kept vital information from me.
Dear Christine Thank you for your feedback and we are very sorry that you feel this way. We have been unable to locate your details from your first name alone and would therefore ask you to contact our Customer Relations department on 01702 540802 so that we may discuss your experience in more detail and see if there is anything else that we can do to help you. Thank you in advance for your time. Kind regardsDouglas Allen
1/5
Don’t give you house to those one
Don’t give you house to those one, you passing offer and they don’t pass those to the seller,
4/5
good but leases could be more bespoke
Paris Hall did an excellent jobThank you
Dear Mr Moorman, thank you for the kind feedback about Paris and the excellent job she did for you. I am sorry to hear that you would of preferred a more bespoke lease, although with the many legal requirements that are involved in Lettings it is sometimes very difficult to change theses without potentially causing issues for the future. We are very compliant as a company and we want to ensure that all parties both Owner and tenant are protected fully. I wish you the best and appreciate your feedback.Kind regardsPaul IngletonAssociate Operation Director
5/5
Excellent service
Excellent service, second to none.
Dear Mohammed,Thank you very much for your 5 Star review.Kind regards,Jon Holden - Managing Director
5/5
Excellent and professional company
Couldn't of asked for a better service
Dear Ms Stone,Thank you very much for your 5 Star review, helping you with your move has been our pleasure.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
Would you recommend Douglas Allen?
Yes, Staff was polite and helpful
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
1/5
Had a horrible customer service…
Had a horrible customer service experience with one of their agents, Ehsan Syed. Absolutely appalling and unprofessional comments made when conducting a viewing.
3/5
Sell my mums house and you'll get a better review!
As per title see above
Dear Mrs EdwardsThank you kindly for your review. We are pleased to see that an acceptable offer is proceeding and share your wish to sell your mum's house as quickly as possible.We hope that the conveyancing stage of the sale will proceed smoothly and if there is anything further we can do to help, please contact the branch or our Client Liaison team on 01702 540802 who will be happy to assist you in any way possible.
5/5
excwellent
excellent service all round
Dear Mrs Griffiths,Thank you very much for your comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Epping Forest office has 1,761 reviews across 1 platform: 1,761 on Trustpilot (across the whole business).
Douglas Allen Loughton is rated 4.7 out of 5 across all 1,761 reviews.
Douglas Allen Loughton, 234 High Road, Loughton, IG10 1RB, Epping Forest, IG10 1RB.