Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had Ellie as a sales advisor
I had Ellie as a sales advisor. She was verry helpful and had a lot of patience with us. She understood what we want and what we are looking for and she helped us a lot.We are happy that our ofer was accepted and during this process we had the support of the agency and of Ellie.Thank you!
Madalina · 26 September 2020
Agent replied · 28 October 2024
Good afternoon Madalina, Thank you for your lovely review and congratulations on getting you offer accepted. We very glad to hear that we have been able to support you during this process-particularly Ellie. I will pass your comments along. Kind regards,Danielle
★★★★★ 5/5
TrustpilotGreat Choice
I met with two lovely gentlemen whom made me feel very comfortable in putting my property in their hands. I liked their ethos and their strategy in regards to selling my home. They were very professional but did not come across pushy as some sales people have no regards for your interests. I would recommend Douglas Allen to anyone I know who's selling a property.
Mrs · 26 August 2015
Agent replied · 28 October 2024
Dear Mrs Johnson,Your recommendation is most gracious and most appreciated. Thank you very much for taking the time and trouble to post your comments.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotBig thank you to the Loughton family!
I want to congratulate Laughton office for having the best agents in the country. Cordial, competent and trustworthy. They treat you not like a client but like a member of the family. I wish I could say the same thing about PURP*L PRIC*S :)I will also like to say thank you to lovely Heather who was really helpful, friendly and always there for us!
Goldan · 16 June 2017
Agent replied · 28 October 2024
Dear Goldan,Thank you very much for your kind 5 star review of our Loughton office. We believe strongly in offering value for money and I am glad you experienced for yourself what that means compared to certain agents you refer to.Heather is an asset to our company and will be delighted she has helped you move smoothly and successfully.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA Wise Choice...
The team at the Chingford branch sold our house quickly, for over the asking price, and provided a top quality service. Jess and Jake in particular were great throughout the process, but everyone played their part. I would recommend them to anyone selling their property. From my experience, the company follow through on what they say, with helpful advice at the ready when needed.
Adam · 27 February 2017
Agent replied · 28 October 2024
Hi Adam,Thank you for your feedback regarding your success in selling your home through the Chingford office. It's great to hear that you gained in excess of your asking price. Jess and Jake take a lot of pride in there roles within the branch and always aim to get our sellers the best possible price.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotVery satisfied with the whole service
I have been impressed with the quality of service I have received. Everybody I have dealt with has been prompt, knowledgeable and very friendly. They found me a good buyer within a few weeks and helped with the negotiations. The best thing was they will reimburse me for money spent with an online agency that did not deliver. I would definitely recommend.
Petra · 12 November 2018
Agent replied · 28 October 2024
Dear Ms Christoph,Many thanks for your kind words and 5 Star review relating to the sale of your property through Douglas Allen. I am glad to see that we got the result you wanted that the online agent couldn't manage and appreciate you putting your faith in us.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotPersistence and professionalism
Having spent over a year trying unsuccessfully to sell our house with another agent Douglas Allen succeededPeople say you can save money by selling yourself but we could not have sold without Steve and his colleagues sheer persistence and professionalism in acting 100%for us.We are very happy with the final price achieved and the quality of the purchasers and would always recommend DA.
Spencer · 28 November 2017
Agent replied · 28 October 2024
Dear Spencer,If at first you don't succeed then try Douglas Allen ! This is good to hear that after your previous experiance you came to us . In a slightly tougher market place that we are currently in it is clear that you need to have an agent on your side to help you get the result that you are looking for.Thank you in advance for any recommendations that you give to us and good luck in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 1/5
TrustpilotDo not fall for their lies
Do not fall for their lies. Paid a £25.00 REFUNDABLE deposit to use their recommended legal services. Never received a refund. Contacted head.office@douglasallen on 24th September and STILL waiting for a reply and a refund!Thank you for you reply informing me that you are refunding me straight away but how exactly do you plan to do that?
C · 20 October 2020
Agent replied · 28 October 2024
Dear CM,Once again I can confirm that your refund has been forwarded to you. if you have any problem with this please contact me directly at head.office@douglasallen.co.uk.Kind regards,Jon HoldenDear CM,I have looked into this immediately and have requested the refund sent to you straight away. I can only apologise to you for any delay which is certainly not in keeping with any of our services.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilotselling my home
excellent professional and friendly service,very helpful nothing is to much trouble. thank you David and Michael.
Janice · 17 June 2016
Agent replied · 28 October 2024
Dear Janice, Thank you for your feedback on David and Michael at our Hornchurch office, I am pleased to read that the service levels and professional approach we are looking for from our company have certainly been delivered. We aim to be available to ensure that all clients are updated on all occasions. I would like to wish you all the best for the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotOne of the greatest customer service…
One of the greatest customer service that I have ever received! I am looking for properties in Essex and thankfully my path has crossed with Epping Branch. I can't be any more grateful with the excellent support that Ian White and Owen Masarella have given to me. They are truly experts on their topics and they simply want the best of their customers. Definitely it should be your go to agency!
Asu · 2 May 2023
★★★★★ 5/5
TrustpilotWill nash
One name one warranty that everthink is fine!
I get my mortgage and now I write this to my property!
I want in this office I just sit down and show all possible option and one day book everthink to me as my propert was race to survey!
Very clear in all progress very good as call my sollicitor in more options!
Thank you
Luca · 13 January 2016
Agent replied · 28 October 2024
Dear Luca,Thank you for your 5 Star review of the help given by Will Nash in arranging your mortgage.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilotexcellent service thank you Riana
I’ve had a really friendly and positive experience with all the team at East Ham office. I had the pleasure of dealing with Riana, who was able to give me honest and professional advice. I have recommended Douglas Allen to my friends as it would be a disservice to get the word out!
Benjy · 19 August 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service from Nisha
Nishas service was amazing! Very professional,enthusiastic and very helpful, she made the purchase of our new home as smooth as possible. Thank you Nisha, keep up the hard work!
Jagdeep · 27 September 2022
★★★★★ 1/5
Trustpilot21 Viewings And Not One Offer
Douglas Allen Walthamstow, made many promises but could not fulfill them. The branch booked in 21 viewings and not one offer was made. This was terrible. Also they get you stuck into a 20 week contract and you can not do anything about it. I have wasted a lot of time with them and have missed out on many new potential property’s.
Bilal · 8 June 2018
Agent replied · 28 October 2024
Dear BilalThank you for your feedback and we are sorry if you have been disappointed with the service received on this occasion.Whilst our staff will always do their best to generate viewings, they are unable to dictate whether these viewings will result in offers being submitted. We do however appreciate that it can be frustrating when it takes longer than expected to receive an offer, which is why our staff regularly review the marketing of each property, to ensure that we are attracting as much interest as possible. Unfortunately we have been unable to investigate your particular property in more detail, as we have been unable to locate your record. Should you wish to discuss this further, please do not hesitate to contact us on 01702 540802 and we would be delighted to assist you. Thank youKind regardsDouglas Allen
★★★★★ 5/5
TrustpilotSaturday afternoon viewing
Ellie met my sister, who knows me well, and me a potential buyer outside semi detached for sale. The seller answered all out questions.When my sister and I had looked round streets saw Ellie having shown other people round. Gave her an offer to pass to relevant lady in office on Monday.
Sally · 6 October 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent
Hello, I thought that Douglas Allen gave me a very good service.I was very impressed with Ben and Maria they were on the phone every time I had a question and chatted through things with me when I was concerned. I think they both provided a very good service.Overall they did a great job and I would recommend DA moving forward.Thank you
Frankie · 16 April 2018
Agent replied · 28 October 2024
Hi Frankie,Thank you for taking the time to post your 5 star review regarding Maria and Ben in the Walthamstow office.Both staff members take pride in what they do and try to help in any way they can.I hope you will be happy in your new home.Rob wadeAssociate Operation Director
★★★★★ 4/5
TrustpilotFirst-time buyer
The Douglas Allen team were very helpful throughout the entire process. Khaleesha especially, who was on the ball come rain or shine. As expected, there were a few bumps along the road throughout this process and every time we hit one Khaleesha would act fast to resolve it and help us feel at ease. Bit of a legend.Would be happy to recommend.
Stuart · 19 March 2018
Agent replied · 28 October 2024
Dear Mr Meaney,Thank you very much for taking the time and trouble to post your review. I am glad we were able to help you so much, Khaleesha is a true professional, passionate about customer service and will be chuffed with your recognition.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotRecommendation
I found Douglas Allen to be really helpful and particularly accommodating when arranging viewings and subsequently any further inspections of the property I offered on. Nothing was a problem, I was always able to get hold of them immediately on the telephone and they were very good in keeping me up to date with the progress of my purchase from start to finish.
Deborah · 31 October 2016
Agent replied · 28 October 2024
Deborah,Thank you very much indeed for your 5 Star review of our service. I am delighted that you found our staff so helpful, something that we strive to do whilst knowing what an important and stressful time buying a property can be.On behalf of us all I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service
Sold my property in no time & surpassed my expectations. Thanks Ray, Nathan & Janine!
Mr · 18 April 2016
Agent replied · 28 October 2024
Dear Mr Patel,Thank you very much for your kind words regarding our Wanstead office following the successful sale of your property,I appreciate you taking the time to post this review and your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash has been enormously helpful and responsive in helping me secure mortgages. Highly recommended!
Wayne · 26 February 2016
Agent replied · 28 October 2024
Dear Mr Simper,Thank you very much for your kind words regarding our Mortgage Advisor Will Nash and I am glad he was able to help you secure the best mortgage as he has for so many of our customers.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotPatient and Helpful
Although new, Hassan has been helpful, professional and optimistic - keep up the good work.
Anonymous · 18 February 2016
Agent replied · 28 October 2024
Dear Anonymous,Thank you for your comments regarding the work that Hassan at the East Ham branch has done.Helping our clients is one of our core values and i am pleased to hear that it is alive within the branches.Thanks againRob wadeAssociate Operations director
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Khalleesha although we decided to go with the first property that we saw via a private sale. she was very attentive and out of all the agencies that we were in touch with she was the only sales person who kept in contact with us. And being in the Financial Services industry myself she is a very strong asset for your business.sadly we couldn't place our business with Khalleesha marks out of a 100 = 150 Malcolm Nathan
M · 30 March 2022
★★★★★ 5/5
TrustpilotGood service before and after sale
Sold our house after another estate agent had failed to do so. After we accepted the offer, Natasha the sales progressor was really helpful, always returned our calls, and was able to get through to the conveyancers which I was seldom able to (I wouldn't recommend their conveyancing partners, choose a good local solicitor instead!).
Mark · 7 December 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotI went into Douglas Allen in Chadwell…
I went into Douglas Allen in Chadwell Heath because I wanted help finding a house and understanding the processes. I spoke with Budrul and he was very friendly and professional from the get go. He explained everything in detail and made me speak to an financial advisor to go over my costs. Will definitely recommend this estate agent.
Saidul · 10 December 2019
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 1/5
TrustpilotWorst estate agent I've ever dealt with
on two separate occasions I have arranged to view properties with Douglas Allen in Loughton and both times they have cancelled within 2 minutes of the appointment time which meant I arrived to view these properties and they simply just sent a text message. Totally unprofessional and wholly unacceptable. Worst estate agent i'ver ever had the misfortune to deal with
Shaun · 10 December 2018
Agent replied · 28 October 2024
Dear ShaunThank you for taking the time to provide us with your feedback and we are sorry if your experience has not met with your expectations or our usual standards on this occasion. It regrettably appears that a viewing was not possible as the keys were unavailable to gain access to the property. Due to a technical error, the member of staff due to meet you at the property did not receive a message sent by the seller earlier that day advising them that they could no longer accommodate the viewing. Consequently the member of staff only became aware after they had arrived at the property for the viewing. The member of staff awaited your arrival however after waiting for some time, had to leave the property due to other diary commitments. They did however send you a text message to explain. Please accept our sincere apologies that you were unable to view these properties and I can confirm that the technical error has been raised with our I.T. department. If you would like to discuss your experience further, please do not hesitate to contact our Customer Relations department on 01702 540802 who will be happy to assist you.Kind regardsDouglas Allen
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