Trusted Agent profile · Epping Forest
★★★★★
1,764 reviews across 1 platform
179 High Street, Epping, CM16 4BL, Epping Forest, CM16 4BL
Douglas Allen's office in Epping Forest, at 179 High Street, is rated 4.7 out of 5 across 1,764 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Douglas Allen Epping hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping Forest.
Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer support from Ledina and Owen at Doughlas Allen :)
Great customer support from beginning of the process.We’ve been in touch with Ledina and Owen since we started looking for properties to buy. Both of them are really informed and go the extra mile at every stage. They are very friendly, patient and helpful in helping us find what we were looking for. I would recommend them unreservedly. Cheers
5/5
TrustpilotTia her name is
Tia her name is, very come and speak very Politely I have never come across such a wonderful customer service person like that. I just wish her all the best .
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotSenior Negotiator
First experience with Douglas Allen, all went well. The star of the show was Natasha Senior Sales Progressor. Unfortunately my solicitors were poor so without her push and been on the ball I would still be waiting! So thanks a million. She has a very Friendly and professional manner.Melissa x
1/5
TrustpilotDon't waste your time with these
Don't waste your time with these. Make sure that they are actually entitled to act as agents for the properties that they advertise.You will find it is a waste of time and they will try and sell you a different one.
Dear RobertThank you for taking the time to share your feedback with us. Please be assured that providing the very best levels of customer service is extremely important to us and we therefore appreciate our customers sharing their experiences. Regrettably we have been unable to locate your details on our system from the information that you have supplied. However we would like to discuss your comments in more detail and would therefore encourage you to contact our Customer Relations department on 01702 540802. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotExcellent support through a difficult and painful process
Through what, at times, was a painfully slow and frustrating process getting our buyers over the line, Tanya (Keene) provided excellent support and advice, working hard to keep information flowing between the various parties involved and ensuring things were kept moving along ...
Dear Mr Bendall,I am glad our Sales Progressor Tanya Keene has been helpful to you as she is with all our customers. Sales Progressors can quite honestly be the difference between customers moving or not moving home and I would urge anyone buying or selling a property to always use an agent that offers this service.Thank you very much for your 5 Star review and for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotAwful experience
They've cancelled my appointment numerous of times. No one ever called me back. I had to chase them up. They even checked my credit score without telling me! Horrible service. I'm so glad we used mortgage broker and different agency. Much more helpful.
Dear EwaPlease be assured that customer service is of the utmost importance to Douglas Allen. We are sorry to learn that you were unhappy with the service and are keen to investigate your concerns. However, as we have been unable to locate you on our system, we would appreciate it if you would contact our Customer Relations Department on 01702 540802 so that one of our advisors can discuss the matter with you in more detail. Thank you.
5/5
TrustpilotMiss Johanna - Best real-estate ever
Miss Johanna really helped me in finding the exact home that I was looking for. No other real-estate agent came for the viewings so professional. She was prepared with all the information I needed, she took care of everything.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
4/5
TrustpilotProfessional Service.
I have been to the branch and was on the phone to the team a number of times. My calls were always returned and messages was passed on. This is not the first time I deal with them and I have come back.
Mr Girgas,Thank you for posting your kind comments and thank you for returning to Douglas Allen!I feel sure we will be able to continue to bestow you with the highest level of service.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen Epping (Kate & Matt)
Fantastic service from lovely people. Can’t recommend the Epping branch enough. Always made us feel welcome to view any property, giving advice and professional knowledge throughout. We wouldn’t have known what to do without their help.Thank you so much!Sarah and Chris
Dear Sarah, Thank you for your kind recommendation of our Epping Office. Making you feel welcome and ensure that we give you the professional advice through the knowledge we have always ensures we can help you right from the start of your search until the day you move in.I would like to wish you the best in your new home.Kind regardsPaul Ingleton- Associate Operations Director
5/5
TrustpilotAndrew and other members of the Douglas Team were professionals
The team acted professionally to a reasonable extent but Andrew stood out as being consistent and exceptionallly competent in the discharge of his duties with a human face that transcends hitherto professional disposition He is the human face of Douglas AllenDr. Kasumu
Hi Samuel,Thank you for your comments regarding Andrew and the team. Andrew looks after the after sales as you know to ensure that things progress to a exchange of contracts. This sometimes can be quite stressful but it sounds tlike he done a good job for you.RegardsRob WadeAssociate Operations Director
5/5
TrustpilotBuying new home
All team at chingford where extremely helpful at making the buying process as easy and pain free as possible and now I am moved in to my dream home, thank you and hope to work with you again in the future.
Dear Mr Y,Thank you for posting your 5 Star review regarding my Chingford office. It's great to hear that you have now moved into your dream home . We all known that moving can be stressful so it is nice to see that the team in Chingford made it easy and pain free.I hope you will be happy in your new home.thanks againRob wadeAssociate Operations Director
5/5
TrustpilotA very satisfactory experience with…
A very satisfactory experience with Douglas Allen, especiall with Joanna Martin, who wasexceptional and extremely professional in her conduct. She was pleasant, very helpful. patient and highly experienced and made the whole experience comfortable and smooth for me. I will definately be recommencing Douglas Allen to my family and friends.
5/5
TrustpilotThe team at the Epping branch stand out …
The team at the Epping branch stand out from some other estate agents, everyone is always very helpful, courteous, they regularly keep in contact on prospective and new properties. It is a pleasure to be their client. Strongly recommend to others.
Dear EN,We understand that finding the ideal home can sometimes both be stressful and time consuming, therefore as you say keeping you regularly updated whilst being helpful and courteous is always our aim.I am so pleased that this is the case and thank you for taking the time to add your review.All the best for the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotHeather and Tricia and the whole team …
Heather and Tricia and the whole team were fantastic. We were first time sellers and they supported us throughout the whole process.They were always on hand to repsond quickly and effeciantly to any queries we had.Would highly recommend the whole team
Dear Ms Stewart,Thank you very much for your kind words and 5 Star rating of our Loughton office, both Heather and Tricia are true property professionals and always go out of their way to help our customers.When it comes to deciding which agent to instruct to sell your home we never forget the responsibility we have to deliver the very best of service and the whole Loughton team will be delighted that your move has gone so well.Thank you very much for your custom.Regards,Jon Holden - Managing Director - Douglas Allen
5/5
TrustpilotQuick and Easy
From the first point of contact to the House going on the market, everything has been handled speedily and efficiently. The valuation has been above our expectation and the marketing photographs look amazing. We look forward to achieving a sale very soon.
Dear Mrs Crawley,Thank you for your feedback and I am pleased that you have been impressed with the service you have received from Douglas Allen. We take much pride in the high standard of our marketing, using professional photographers to get amazing shots to really attract interest as you have witnessed for yourself.You are in good hands and I am sure our team will achieve that sale you are looking for very soon.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
Trustpilotexecellent
I went with Douglas Allen for their general interest in me getting the best price for my house.From day one they have been execllent,no.hard sell tactics like a few other estate agents i could name.I had a great team on the case.
Dear Mr Soane,It is kind of you to post these comments, thank you very much for your feedback, I am delighted you have given our service a 5 Star rating and have noticed the difference between ourselves and others in terms of achieving the very best price on your behalf, this is something we very much pride ourselves on. Whilst this is an easy claim for an agent to make, we set about actually achieving this for our customers.Thank you very much for entrusting your home with Douglas Allen, I am so glad we were able to repay your faith in us.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotHouse sale
I thought the Chingford branch were very professional, they took a lot of the work off of me , and kept me updated on progress. I liked the feedback webpage from viewers giving their opinions. I would recommend them.
Him Steve ,Thank you for posting your 4 star review regarding the Chingford team . It was pleasing to see that they kept you fully up to date and posted on the progress and the fact you would recommend them. I would like to ask what would have been required to give them a 5 Star review. RegardsRob WadeAssociate Operations Director
5/5
TrustpilotVery helpful staff
I found the staff at Douglas Allen to be very polite and helpful and were there for me from the beginning of the purchase right through to completion. Would recommend them to anyone wanting to buy a property.
Dear 'Candidate',Many thanks for your 5 Star review and kind words.Regards,Jon Holden - Managing Director
5/5
TrustpilotParis Hall - Chadwell Heath
Excellent lettings service from Paris Hall at the Chadwell Heath branch. From initial enquiry, through to completion of tenants she has been great. Professional and very knowledgeable. I would not hesitate in recommending her services - thank you very much!
Dear H Lam, It is very much appreciated that you took the time to add your thoughts on Pairs and Douglas Allen Lettings. It is so important to all our clients that they receive a professional and knowledgeable services especially where Lettings are concerned. This is an area of business that unless managed correctly can cause problems. Having our Customer Property Care centre certainly ensures that we follow through and offer the right advice. We look forward to working with you moving forward and continue to deliver the service that you have already had. Please let all your friends and family know we are here to help when they need us.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotIncredibly Professional!!
Incredibly Professional!!Anyone looking to buy or sell a property should contact Jake Cuthbert - Douglas Allen Chingford Branch. A true professional! The level of service he provides is fantastic. He is patient, listens carefully to our requests and only sends properties that match our criteria. Others could learn from his professional and kind manner. Great job!
4/5
TrustpilotI am a portfolio landlord with quite a…
I am a portfolio landlord with quite a bit of experience. Very happy with the letting agent service provided. Abbie Wilson arranged the letting, and, as well as being very professional, she was lovely to work with.
Dear Mr Dowling,Many thanks for your kind words regarding Abbie at our Basildon Lettings operation. Abbie is a 1st class lettings professional and I am glad that her 'premium service' shone through.We hope to be given the opportunity to provide a similar level of service on the rest of your portfolio.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotMy wife and I were shown a property by …
My wife and I were shown a property by Spencer Johnson, he was polite, courteous and very knowledgeable. We would have no hesitation in recommending the company or returning for their help if our plans change in the future.
Dear Mr Franklin,It is very kind of you to take the time and trouble to post this 5 Star Review. Spencer has made an extremely impressive start to his career at Douglas Allen and I am sure he will be absolutely delighted that you have recognised him in this way!I hope your home-hunting is going well and please let us know if we can help you in any way.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotOutstanding!
Cant fault any of the team that have helped me so far! Greg and Caroline have been outstanding with their caring helpful outlook!Nothing is too much bother for them,they are so friendly and couldnt be any more helpful! I know i chose the right team to help me move! Thanks all ! x
4/5
TrustpilotRating
My experience with you has been quite good so far. Your whole staff is quite curtious and aware of what's happening around. They are good with sales tactics. I have to wait to comment more till my sale is complete.
Dear Mr & Mrs Misra,I am pleased to hear of your kind comments regarding our staff and feel sure they will do everything they're capable of to keep impressing you until your sale has completed.Kind regards,Jon Holden, Managing Director, Douglas Allen
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Tell us what you need and we'll put you in touch. Douglas Allen Epping hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping Forest.
