Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotexcellent staff
So far I've had an amazing service from the Douglas Allan team. Katie from the Epping branch has been very helpful, answering any questions which I'm unsure about. They sold my house before it even reached the open market at the price I was hoping for.
Bev · 22 March 2018
Agent replied · 22 October 2024
Dear Bev, thank you for taking the time to add your comments on Katie from our Epping branch and the fact that she has always been helpful and answers any questions to assist you with your move. We pride ourselves on ensuring that we are on hand and have the Experienced Professionals that can help with and deal with anything that may come up. I am pleased to see by having our Hot Customers and knowing our buyers helped you find the buyer quickly but most importantly at the price you were hoping for.Your custom is much appreciated and I would like to wish you all the best for the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotHad to get important paperwork…
Had to get important paperwork witnessed and signed for the sale of my late brother’s house.Went in to Douglas Allen Barkingside. Their manager, Andy Dumas signed my paperwork. He was very friendly and helpful. Dealing with my late brother’s estate has not been an easy journey.I greatly appreciate all the help received from Douglas Allen in Barkingside.
Yasmin · 10 February 2023
★★★★★ 5/5
TrustpilotGreatful heart
I am so grateful acknowledging Tina having the skill as a sales Progressor at Douglas Allen Estate agents. She is a good listener, good team player, and action oriented. And timely in communicating vital informations to both parties, very helpful to us to reach a successful outcome.Greater heights and well done to your team together with Conveyancer Shenila who has been a great problem solver.
Adebola · 23 February 2022
★★★★★ 5/5
TrustpilotVery helpful and professional service received from Ellie
We have recently been looking to buy a new home in the area and Ellie arranged block viewing for several properties at very short notice. We received excellent customer service and would highly recommend dealing with Ellie at this branch
Paul · 14 September 2020
Agent replied · 22 October 2024
Good afternoon Paul, Thank you for review and kind words regarding Ellie- she is a real asset to our team and I'm sure would greatly appreciate your recommendation. Kind regards,Danielle
★★★★★ 5/5
TrustpilotI was served by Molly and the service…
I was served by Molly and the service was excellent. She really took the time to listen to my concerns and help match me to the best possible house options. She was amazing and is a great asset to the company!
Jasmyn · 15 May 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 4/5
TrustpilotProfessional, personal and efficient service.
Really appreciated the service we got from Douglas Allen for our recent purchase in Leytonstone. In particular we were thankful to Maria for her honest and collaborative approach in what was a fairly complicated deal. would definitely work with Douglas Allen again. Nadine & Jon Heggie
Nadine · 28 September 2016
Agent replied · 22 October 2024
Hi Nadine, thank you for your feedback on my Wanstead branch, Maria takes a lot of pride in her role within the branch and enjoys helping people with there move. I hope you are happy in your new home and when the time is right we look forward to helping you again.Thanks again.Rob wade Associate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen have been amazing!
Douglas Allen have been amazing with the selling of my home. I live in a different country but they totally took care of everything for me, including finding a buyer within 48 hours of it being on the market. Thank you soo much Simon :)))
Julie · 27 November 2017
Agent replied · 22 October 2024
Dear Julie,Thank you for taking the time to add your thoughts, as you say being in a different country certainly is no reason not to ensure that we offer the service required.I am pleased to see that the office delivered on what they said and found you the right buyer for you in a short timescale.I have passed on your comments to Simon and wish you all the best in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
Trustpilotsale of my property
I sold my property through Douglas Allen in wanstead and was very pleased with the service and support provided.They kept me informed about the process every step of the way and handled the sale very professionally the staff ray, nathan,maria and janine did an exemplary job
Paul · 18 April 2016
Agent replied · 22 October 2024
Dear Mr Bowker,Thank you very much for your kind words regarding our Wanstead office with regards to successfully selling your home. Nathan and his team are very experienced and importantly local which really helps in knowing how best to market your home to get the best results.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash a knowledgeable mortgage advisor with Douglas Allen, understands his market well and provides a fast, efficient and responsive service. He has helped facilitate a number of my investments over the years and I will continue to work with him (I hope!) on many more.
Rahzeb · 12 January 2016
Agent replied · 22 October 2024
Dear Rahzeb,Thank you for your 5 Star rating of Will Nash, we welcome you back at any time.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotVery happy with the service so far
In the process of selling my house through Douglas Allen. So far the service has been very good. The staff at the office are all very friendly and I have been kept informed of what is going on by regular text message, emails and phone calls.
Rachelle · 27 August 2015
Agent replied · 22 October 2024
Dear Ms Orgel,I am pleased to note that everything seems to be going well with your sale so far and that you have been pleased with our service, especially being kept informed along the process.I feel confident to predict that our service will continue to impress you, hopefully enough for you to award us with a 5th Star!!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat job by all the team at Douglas…
Great job by all the team at Douglas Allen Chingford! A special mention for Natasha who really pulled out the stops when the process was losing momentum due to managements company issues, etc. Would definitely recommend Douglas Allen Chingford!
Chris · 14 September 2020
Agent replied · 22 October 2024
Good afternoon Chris, Thank you for taking the time to write this glowing review on our Chingford branch- particularly Natasha, who is a great assets to our team. I'm sure Natasha and the team will be very grateful for your kind words.Kind regards,Danielle
★★★★★ 1/5
TrustpilotSold a crock........
Sold a crock about using their in house legal team. Paid our £25.00 REFUNDABLE deposit. Found a considerably cheaper solicitor to handle our sale but am STILL waiting for our refund since well before Christmas. DO NOT FALL FOR THEIR FIBS
Nugget · 3 January 2020
Agent replied · 22 October 2024
Dear Nugget,I assure you the £25 paid is fully refundable, please send me your details to head.office@douglasallen.co.uk and I’ll get on to it straight away.As for the cost, I hope you have found a good solicitor for your transaction. Price is not always an indication of service or results and whilst there may be cheaper alternatives the proven results our conveyancing panel achieve compared to industry standards are hugely impressive.I’m sorry we weren’t able to help you on this occasion but wish you well with your move.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotDouglas Allen - Chadwell Heath
With the help of Michael and Michelle, we found a buyer and accepted an offer within a week of having our property on the market. Their service was second to none and I would highly recommend them to anyone looking to sell their property.
Symah · 21 March 2018
Agent replied · 22 October 2024
Dear Symah,I would like to thank you for taking the time to add your comments about Michael and Michelle at our Chadwell Heath office, being second to none and highly recommended is such a pleasure to read, we certainly aim to achieve this and help all our clients either buying or selling on every occasion.All the best in your new homeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotThank you
The service from Douglas Allen has been very professional. The team have helped me with every step from finding a property to securing a home with advising and pointing me in the right direction to additional services. A big thank you to the team!!
Emma · 8 February 2018
Agent replied · 22 October 2024
Dear Ms Hatt,Many thanks for your 5 Star review, helping our customers achieve their dream move is the No.1 objective we have and I am glad to hear that you are the beneficiary of this with the purchase of your new home.I wish you much happiness there.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotBrilliant service
Can`t fault the service I have had from the staff of Douglas Allen. My property was sold quickly and I was kept informed of proceedings every step of the way. Would thoroughly recommend Douglas Allen to anyone wishing to sell their home.
February · 20 May 2019
Agent replied · 22 October 2024
Dear 'February Girl!'Thank you very much for your 5 Star review regarding the sale of your home through Douglas Allen. We never forget you have a lot of choice of agents which is why we truly do everything we can to offer a premium service as you refer to.Thank you very much for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat service
Great service, Chelsey Baldwin really was a star and made the whole process stress free for me. She was very knowledgable and helpful and kept me well informed through out the whole process. Based on this I would use Douglas Allen again. Many thanks.
Rachel · 11 November 2017
Agent replied · 22 October 2024
Dear Rachel,I am so pleased that Chelsey helped to make your move stress free, we fully appreciate that having an in house sales progressor helps to not only keep you informed but to ensure that all parties are working to the common goal and getting you moved as soon as possible.All the best in your new homeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotChristy helped us on Saturday view…
Christy helped us on Saturday view various properties. Although we ended up offering on a house with another agent. We found Christy at Douglas Allen the most friendly, personal and patient with us and we’d like to thank her.
Customer · 22 June 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotThank you Joanne at South Woodford Douglas Allen
Joanne at the South Woodford branch was welcoming and knowledgeable. She put us at ease straight away and was super-efficient and reliable, going above and beyond her role to help and reassure us along to the way to buying a property. I wholeheartedly recommend Douglas Allen to ease the path of property purchase.
Naadia · 30 March 2023
★★★★★ 5/5
TrustpilotForward thinking and professional estate agents
So far really impressed with the team at Douglas Allen - they seem in touch with the market and everything is being handled well.
Additional seems to be they are moving with the times and not still operating as if they're stuck in the 80's.
Mr · 22 October 2015
Agent replied · 22 October 2024
Dear Mr Qureshi,Thank you for your kind comments, it means a lot to all of us to know that everything we put in to help make the whole moving experience easier for customers is being appreciated.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotJodie and Joanna have been lovely
Jodie and Joanna have been lovely, professional and friendly from the start of our letting process all the way to the end. They answered every question with a quick response time and accommodated any of our requests without hesitation. I highly recommend Douglas Alan if you are looking for a new place to call home.
Stephanie · 16 January 2023
★★★★★ 5/5
TrustpilotElise Feeney for Douglas Allen
I was really impressed with the professionalism of the staff working for Douglas Allen. I would recommend them for their fast customer service. Kaleesha especially has been very helpful and friendly with us. Her flexibility and understanding of our needs were greatly appreciated.
Elise · 9 May 2018
Agent replied · 22 October 2024
Dear Ms Feeney,Thank you so much for your review of our staff and in particular Khaleesha at our Woodford Green office, recognition like yours will be so welcome to her.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotHelpful and communicative
My estate agent here has been really helpful and communicative during my buying process. Despite how long it all took, I felt supported and listened to by my agent. They were quick to get back to me and helped liaise between various parties. Thank you :)
Fay · 29 September 2023
★★★★★ 5/5
TrustpilotWe had a viewing with Alisha: 5 STARS
We had a viewing with Alisha and she was amazing. She gave us more than enough time to properly look at the house. She was here to give us advice and information about the location and what would be possible to do in the property. She was welcoming and knowledgeable. We had a great time with her. I 100% recommend
Raphael · 13 June 2022
★★★★★ 4/5
TrustpilotDouglas Allan's team at Woodford branch…
Douglas Allan's team at Woodford branch are very competent, professional and helpful. I have been recieved with Rianna regarding a property purchase and she has been very helpful and have responded to my queries very promptly. Kudos team DA Woodford.
Moiz · 14 November 2019
Agent replied · 22 October 2024
Dear Moiz,Thank you very much for your kind words and review, Riana will be chuffed with your recognition but more so that she was such a help in helping you find your new home.Kind regards,Jon Holden - Managing Director
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