Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIf i try to say something wrong about …
If i try to say something wrong about them i can`t.... they helped me out to rent a house. i can give the 5 stars to the new young lady who struggle to do the papers and payment etc etc she was funny at the end all was. Perfect Just Me
Adrian · 17 June 2017
Agent replied · 22 October 2024
Adrian, Thank you for taking the time to add your thoughts and for understanding that Abbie is new to the role and allowing her to finalise the paperwork. I am sure you will enjoy your time in your new home when you are ready to move on, please let us know and we will be more than happy to help you again. Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotGreat service from Woodford
Great service from Woodford. Steve was brilliant throughout and was always on hand to help. Thanks for everything
Matt · 17 August 2022
★★★★★ 1/5
TrustpilotChadwell heath branch promised…
Chadwell heath branch promised everything, delivered nothing!! Told me how my property was sought after! Auction deal was best. 60 wasted days!! Then told three weeks notice Is needed. Just false promises, very lazy leadership. Wasted 81 days!!! Don’t give them your business. Time wasters.
Helene · 28 August 2020
Agent replied · 22 October 2024
Dear HeleneThank you for taking the time to provide us with details of your experience and we are very sorry that you feel this way. Whilst our staff try hard to establish the properties that they believe will be most suitable for this process, it is impossible to guarantee interest levels. We are sorry to learn that your property did not receive the interest that was initially anticipated and we can fully appreciate the disappointment that you would have felt. It is always our aim to successfully agree a sale which benefits all parties and we regret that we were unable to do so on this occasion.Should you wish to discuss your concerns in more detail then please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk and a member of the team would be happy to help you further. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotI appreciated working with Douglas Allen
Douglas Allen treated me with respect and professionalism. I was helped pretty much by everyone, but I dealt specifically with Ray and Janine. They were both helpful, polite and professional. I particularly appreciated Janine's efforts and availability when it came to the nitty-gritty of dealing with the conveyancing teams.
Chiara · 26 December 2018
Agent replied · 22 October 2024
Dear Chiara,Thank you very much indeed for your kind words and 5 star review of our Wanstead office including Ray and Janine especially. Thank you very much for choosing Douglas Allen.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotA huge thank you to Chelsey Baldwin.
This review is to praise the wonderful Chelsey Baldwin.She went above and beyond for us to help speed up the process of my father in law's house sale.She was polite and professional, an absolute gem! A definite asset to the Douglas Allans team.
S · 19 February 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotTotally professional and a credit to the industry .
My experience with this group of Douglas Allen was enjoyment and make easy by the staff because of there kindness, there ability to explain themselves to me , and putting my concerns at ease from day one , would recommend this team to my family and freinds, Yours thankfully Michael Sinclair
Michael · 21 July 2016
Agent replied · 22 October 2024
Dear Mr Sinclair,Thank you so much for your kind words and 5 star review, I am delighted that our team were able to help you so much. Please do hesitate to contact us if we can do so again.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSelling with Steve
Steve and his people have made the sale of my house easy and painless. Always providing the best advice and handling the noise from potential buyers for without me having to get involved. Thank you for all of your help!
Aneet · 26 August 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAs first time buyers
As first time buyers, we had lots of contact with multiple estate agents. We could not have wished for better communication and care whilst buying our first property. Douglas Allen Estate Agent and their financial advisors have been fantastic throughout the whole process. Thank you.
Laura · 23 June 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotGreat experience with Douglas Allen East Ham
We had a genuinely positive experience with the team at Douglas Allen East Ham. The process from offer to completion was very smooth and stress free. Natasha who was the agent we dealt with was very helpful and supportive, letting us view the property several times in the process.
Thank you!
Anne · 13 January 2016
Agent replied · 22 October 2024
Dear Ms Harild,Thank you for your 5 Star assessment of our East Ham team and in particular Natasha, I am very pleased they proved of assistance to you.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotMy experience is great
My experience is great. Jodie tricker The lady help me alot to find better house for me. When i stuck in any documentation or anything she help me like a friend. Talking way is polite, good nature ,respected lady, many good this i cant explain. Thanks alot jodie tricker for everything. And thanks alot joana for successfull process.
KULBIR · 30 April 2023
★★★★★ 5/5
TrustpilotGreat Service from the Chadwell Heath Team
The service from the Chadwell Heath team was very smooth and made selling the house incredibly easy. Michelle Hawthorne the Branch Manager took the time to go through all the details with us and made us feel comfortable to sell through her branch.
Pamela · 16 December 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotI feel comfortable going with Douglas…
I feel comfortable going with Douglas Allen Estate Agents, they really made my moving house so easy.More grease to their elbow!
FLORENCE · 31 August 2023
Agent replied · 22 October 2024
Hi Florence,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how easy they were able to make your move.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotVery helpful and friendly members of…
Very helpful and friendly members of staff. Was a pleasure to work with them and they were extremely helpful and efficient in helping me purchase my first property. Can't thank them enough and highly recommend! When i sell my place i will definitely be going back to them.
Robbie · 17 August 2018
Agent replied · 22 October 2024
Dear Mr Reddy,Thank you very much for posting your 5 Star review. Buying your 1st property can be a daunting experience and I am very glad that we helped you through this process.On behalf of all of us I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotAbsolutely amazing estate agency to…
Absolutely amazing estate agency to deal with. Thoroughly professional and honest in guiding through the whole process. Special mention about "Shana Jagger " who is very enthusiastic, focusses on the needs of the individual clients and helps in all possible ways.
Dr · 20 March 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotFrom viewing to completion sarah and…
From viewing to completion sarah and douglas supported us very positively.Apart from couple of occassions where they were hepless, we finally managed to complete the purchase safe and sound.Any query raised, dealt prompltly.Hope to see them again with next purchase for kids.Best of luck to them
Waqar · 27 June 2019
Agent replied · 22 October 2024
Dear Waqar,Many thanks for taking the time to post your 5 Star review regarding the service you received when buying through our Chigwell office.On behalf of the team I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
Excellent service We recently visited the Chadwell Heath office in quest of finding our family home, on arrival we instantly felt welcome, Michelle and Michael gave us plenty of useful advise. They are a credit to Douglas Allen and I will recommend them to friends and family.
Ipek · 27 November 2018
Agent replied · 22 October 2024
Dear Ipek, Thank you for adding your thoughts about the service that you received from our Douglas Allen office. Being able to offer useful advice and making you feel welcome are the key service we would be looking to offer. I will pass on your comments to both staff and hopefully we can offer you a premium service for the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotWe recently received such straight…
We recently enquired about renting out a property to which the team responded quickly booking a face to face home appointment. We received such helpful , straight forward, balanced , realistic and factual information from Joanna , a member of the team. We had felt quite overwhelmed by the process however she brought clarity and calmness to the process.
Penelope · 4 February 2023
★★★★★ 1/5
TrustpilotDouglas Allen give agents a bad name!
We sold and purchased a property through Douglas Allen earlier this year - never again! Before we got started, the sales manager handling our sale attempted to orchestrate the signing of the contract so that we lose our right to cancel the agreement, they aggravated our vendor to the point the manager of the wanstead branch was moved, they lacked tact and compassion when negoiating our sale, to a point we had to apologise to our buyer on their behalf, and as for the quality of marketing, our 2-year old could have done better job. We ended up writing the property description and overseeing the photographer ourselves as the first attempt was so poor. They certainly weren't worth the £8K commission!
Terry · 30 November 2017
★★★★★ 5/5
TrustpilotExcellent service by the whole team at Douglas Allen
Excellent service by David and his sales team who managed to sell my niche property in a downward market at a fair price. A special thanks to the Sales Progressor, Chelsey, who went beyond her role to help me and offered a caring and professional service.
Melanie · 28 April 2019
Agent replied · 22 October 2024
Dear Melanie,Thank you for taking the time to post your 5 star review regarding David and his team along with Chelsey the sales progressor who have all helped you on your journey with their caring and professional service.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotA big thank you
A big big thank you to jess, Natasha, James and Tanya and all staff at chingford branch. They all really went out of there way to help us. Very friendly, helpful and professional. Would highly recommend. Couldn't of done it without you. Thank you all so much. Jenny
Jenny · 6 April 2017
Agent replied · 22 October 2024
Hi Jenny,Thank you for your glowing reference regarding the Team in my Chingford office. As a company we pride ourselves on Helping our customers as much as we can so it is nice to see this being practiced within our branches.Good luck in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI had the pleasure of meeting Shana…
I had the pleasure of meeting Shana Jagger whilst dealing with the sale of my fathers house. She was so warm, friendly and professional and went over and beyond to be helpful. I would highly recommend using Douglas Allen especially dealing with Shana.
Christina · 4 March 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotVery helpful and extremely accommodating team,always willing to help
Our experience with Douglas Allen has been of an extremely high standard throughout the whole process. The team have been very supportive and have demonstrated a good knowledge of what both buyers and sellers are looking for. They have been very accommodating and always keen to help .
Mr · 1 October 2015
Agent replied · 22 October 2024
Dear Mr Brewer,Thank you very much for your comments. The word 'help' is very important to us as this what we set out to do for all our customers throughout the entire 'moving home' process. I am glad that you have also found our team to be supportive and knowledgable too and that the service was of a 5 star standard.Thank you very much for choosing Douglas Allen for such an important event.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
Trustpilothelpful and informative
All staff have been helpful and have worked hard to get our property on the market asap as we are keen to sell quickly as we have found a property we are interested in. I like the online account where we can check progress whenever we want to.
Mr · 21 July 2015
Agent replied · 22 October 2024
Dear Mr & Mrs Boyle,Thank you so much for your kind words relating to the help you have received from Douglas Allen.Our unique 'My Account' feature you refer to is found particularly useful by many of our customers (as you have no doubt found for yourselves) as you are able to find out exactly what is going on 24/7 through the whole process of selling your property.I am sure the office now will do everything within their power to achieve the quick sale you seek in order to get you into your new home. Thank you for putting your trust into Douglas Allen to achieve this.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
Trustpilotdonna
donna, steve and the rest of the gang did a great job facilitating my move, it dragged on way longer than i ideally desired this year but they were there every step of the way to ensure we got this over linegary
Gareth · 23 May 2020
Agent replied · 22 October 2024
Thank you for leaving us your feedback! Best wishes,Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
