Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotElise Feeney for Douglas Allen
I was really impressed with the professionalism of the staff working for Douglas Allen. I would recommend them for their fast customer service. Kaleesha especially has been very helpful and friendly with us. Her flexibility and understanding of our needs were greatly appreciated.
Elise · 9 May 2018
Agent replied · 22 October 2024
Dear Ms Feeney,Thank you so much for your review of our staff and in particular Khaleesha at our Woodford Green office, recognition like yours will be so welcome to her.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleChigwell Douglas Allen was very helpful and I was very impressed their services.
Kamaljit · 26 October 2023
Agent replied · 25 October 2024
Hi Kamaljit,
Thank you for leaving a review, it's great to hear how helpful our Chigwell have been!
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotHelpful and communicative
My estate agent here has been really helpful and communicative during my buying process. Despite how long it all took, I felt supported and listened to by my agent. They were quick to get back to me and helped liaise between various parties. Thank you :)
Fay · 29 September 2023
★★★★★ 5/5
TrustpilotWe had a viewing with Alisha: 5 STARS
We had a viewing with Alisha and she was amazing. She gave us more than enough time to properly look at the house. She was here to give us advice and information about the location and what would be possible to do in the property. She was welcoming and knowledgeable. We had a great time with her. I 100% recommend
Raphael · 13 June 2022
★★★★★ 4/5
TrustpilotDouglas Allan's team at Woodford branch…
Douglas Allan's team at Woodford branch are very competent, professional and helpful. I have been recieved with Rianna regarding a property purchase and she has been very helpful and have responded to my queries very promptly. Kudos team DA Woodford.
Moiz · 14 November 2019
Agent replied · 22 October 2024
Dear Moiz,Thank you very much for your kind words and review, Riana will be chuffed with your recognition but more so that she was such a help in helping you find your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat customer support from Ledina and Owen at Doughlas Allen :)
Great customer support from beginning of the process.We’ve been in touch with Ledina and Owen since we started looking for properties to buy. Both of them are really informed and go the extra mile at every stage. They are very friendly, patient and helpful in helping us find what we were looking for. I would recommend them unreservedly. Cheers
Aakanksha · 2 July 2022
★★★★★ 5/5
TrustpilotTia her name is
Tia her name is, very come and speak very Politely I have never come across such a wonderful customer service person like that. I just wish her all the best .
Kwadwo · 6 December 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
GoogleGreat customer service. Very professional.
Abdul · 22 March 2024
Agent replied · 10 January 2025
Hi Abdul,
Thank you for your 5* review!
Best wishes,
Douglas Allen.
★★★★★ 1/5
TrustpilotDon't waste your time with these
Don't waste your time with these. Make sure that they are actually entitled to act as agents for the properties that they advertise.You will find it is a waste of time and they will try and sell you a different one.
Robert · 16 July 2018
Agent replied · 22 October 2024
Dear RobertThank you for taking the time to share your feedback with us. Please be assured that providing the very best levels of customer service is extremely important to us and we therefore appreciate our customers sharing their experiences. Regrettably we have been unable to locate your details on our system from the information that you have supplied. However we would like to discuss your comments in more detail and would therefore encourage you to contact our Customer Relations department on 01702 540802. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotExcellent support through a difficult and painful process
Through what, at times, was a painfully slow and frustrating process getting our buyers over the line, Tanya (Keene) provided excellent support and advice, working hard to keep information flowing between the various parties involved and ensuring things were kept moving along ...
Paul · 17 November 2015
Agent replied · 22 October 2024
Dear Mr Bendall,I am glad our Sales Progressor Tanya Keene has been helpful to you as she is with all our customers. Sales Progressors can quite honestly be the difference between customers moving or not moving home and I would urge anyone buying or selling a property to always use an agent that offers this service.Thank you very much for your 5 Star review and for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
TrustpilotAwful experience
They've cancelled my appointment numerous of times. No one ever called me back. I had to chase them up. They even checked my credit score without telling me! Horrible service. I'm so glad we used mortgage broker and different agency. Much more helpful.
Ewa · 7 August 2015
Agent replied · 22 October 2024
Dear EwaPlease be assured that customer service is of the utmost importance to Douglas Allen. We are sorry to learn that you were unhappy with the service and are keen to investigate your concerns. However, as we have been unable to locate you on our system, we would appreciate it if you would contact our Customer Relations Department on 01702 540802 so that one of our advisors can discuss the matter with you in more detail. Thank you.
★★★★★ 5/5
TrustpilotMiss Johanna - Best real-estate ever
Miss Johanna really helped me in finding the exact home that I was looking for. No other real-estate agent came for the viewings so professional. She was prepared with all the information I needed, she took care of everything.
Valentin · 18 August 2019
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
★★★★★ 4/5
TrustpilotProfessional Service.
I have been to the branch and was on the phone to the team a number of times. My calls were always returned and messages was passed on. This is not the first time I deal with them and I have come back.
Mr · 10 June 2015
Agent replied · 22 October 2024
Mr Girgas,Thank you for posting your kind comments and thank you for returning to Douglas Allen!I feel sure we will be able to continue to bestow you with the highest level of service.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen Epping (Kate & Matt)
Fantastic service from lovely people. Can’t recommend the Epping branch enough. Always made us feel welcome to view any property, giving advice and professional knowledge throughout. We wouldn’t have known what to do without their help.Thank you so much!Sarah and Chris
Sarah · 10 May 2018
Agent replied · 22 October 2024
Dear Sarah, Thank you for your kind recommendation of our Epping Office. Making you feel welcome and ensure that we give you the professional advice through the knowledge we have always ensures we can help you right from the start of your search until the day you move in.I would like to wish you the best in your new home.Kind regardsPaul Ingleton- Associate Operations Director
★★★★★ 5/5
TrustpilotChadwell Heath Branch
Recently sold house in Seven Kings through D & Allen.First point of contact was through Gizem and Les,both very helpful and approachable.Very professional process with an exceptional high number of offers.I would definitely recommend all staff in this Branch.P&J Baker.
Mr · 5 January 2019
Agent replied · 22 October 2024
Dear Mr & Mrs Baker, thank you for adding your thoughts on both the service received and the success that our team at Chadwell Heath had. As you confirmed it is the professional process and approach that ensures we receive the highest interest and offers allowing you to have the best choice of buyer helping you move forward on your life's journey.I wish you all the best for the future and if we can be of any further help, please let us knowKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotAndrew and other members of the Douglas Team were professionals
The team acted professionally to a reasonable extent but Andrew stood out as being consistent and exceptionallly competent in the discharge of his duties with a human face that transcends hitherto professional disposition He is the human face of Douglas AllenDr. Kasumu
Samuel · 16 March 2017
Agent replied · 22 October 2024
Hi Samuel,Thank you for your comments regarding Andrew and the team. Andrew looks after the after sales as you know to ensure that things progress to a exchange of contracts. This sometimes can be quite stressful but it sounds tlike he done a good job for you.RegardsRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with the…
I had the pleasure of dealing with the team at the Chigwell branch including Will, Jordan and Joe.All very professional and extremely helpful, an absolute pleasure and made the process as easy as possible from start to finish, thank you all.RegardsDharyll
Dharyll · 12 March 2018
Agent replied · 22 October 2024
Dear Dharyll,Thank you very much for your kind words, they'll mean a lot to our team at Chigwell who will be delighted they were able to help with your move.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotBuying new home
All team at chingford where extremely helpful at making the buying process as easy and pain free as possible and now I am moved in to my dream home, thank you and hope to work with you again in the future.
Mr · 10 March 2018
Agent replied · 22 October 2024
Dear Mr Y,Thank you for posting your 5 Star review regarding my Chingford office. It's great to hear that you have now moved into your dream home . We all known that moving can be stressful so it is nice to see that the team in Chingford made it easy and pain free.I hope you will be happy in your new home.thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotA very satisfactory experience with…
A very satisfactory experience with Douglas Allen, especiall with Joanna Martin, who wasexceptional and extremely professional in her conduct. She was pleasant, very helpful. patient and highly experienced and made the whole experience comfortable and smooth for me. I will definately be recommencing Douglas Allen to my family and friends.
Jide · 5 April 2023
★★★★★ 5/5
TrustpilotThe team at the Epping branch stand out …
The team at the Epping branch stand out from some other estate agents, everyone is always very helpful, courteous, they regularly keep in contact on prospective and new properties. It is a pleasure to be their client. Strongly recommend to others.
EN · 9 October 2017
Agent replied · 22 October 2024
Dear EN,We understand that finding the ideal home can sometimes both be stressful and time consuming, therefore as you say keeping you regularly updated whilst being helpful and courteous is always our aim.I am so pleased that this is the case and thank you for taking the time to add your review.All the best for the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotHeather and Tricia and the whole team …
Heather and Tricia and the whole team were fantastic. We were first time sellers and they supported us throughout the whole process.They were always on hand to repsond quickly and effeciantly to any queries we had.Would highly recommend the whole team
Nikki · 7 October 2017
Agent replied · 22 October 2024
Dear Ms Stewart,Thank you very much for your kind words and 5 Star rating of our Loughton office, both Heather and Tricia are true property professionals and always go out of their way to help our customers.When it comes to deciding which agent to instruct to sell your home we never forget the responsibility we have to deliver the very best of service and the whole Loughton team will be delighted that your move has gone so well.Thank you very much for your custom.Regards,Jon Holden - Managing Director - Douglas Allen
★★★★★ 5/5
TrustpilotQuick and Easy
From the first point of contact to the House going on the market, everything has been handled speedily and efficiently. The valuation has been
above our expectation and the marketing photographs look amazing.
We look forward to achieving a sale very soon.
Mrs · 19 September 2015
Agent replied · 22 October 2024
Dear Mrs Crawley,Thank you for your feedback and I am pleased that you have been impressed with the service you have received from Douglas Allen. We take much pride in the high standard of our marketing, using professional photographers to get amazing shots to really attract interest as you have witnessed for yourself.You are in good hands and I am sure our team will achieve that sale you are looking for very soon.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilotexecellent
I went with Douglas Allen for their general interest in me getting the best price for my house.From day one they have been execllent,no.hard sell tactics like a few other estate agents i could name.I had a great team on the case.
Mr · 14 September 2015
Agent replied · 22 October 2024
Dear Mr Soane,It is kind of you to post these comments, thank you very much for your feedback, I am delighted you have given our service a 5 Star rating and have noticed the difference between ourselves and others in terms of achieving the very best price on your behalf, this is something we very much pride ourselves on. Whilst this is an easy claim for an agent to make, we set about actually achieving this for our customers.Thank you very much for entrusting your home with Douglas Allen, I am so glad we were able to repay your faith in us.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotHouse sale
I thought the Chingford branch were very professional, they took a lot of the work off of me , and kept me updated on progress. I liked the feedback webpage from viewers giving their opinions. I would recommend them.
Steve · 27 December 2018
Agent replied · 22 October 2024
Him Steve ,Thank you for posting your 4 star review regarding the Chingford team . It was pleasing to see that they kept you fully up to date and posted on the progress and the fact you would recommend them. I would like to ask what would have been required to give them a 5 Star review. RegardsRob WadeAssociate Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
