Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIn my opinion and speaking for myself I…
This review relates to the East Ham branch. In my opinion and speaking for myself I have bought and sold many properties and used many estate agents over the years however this agent over promises and under delivers, the amount of calls I had to make and the amount of emails I had to write in order to chase up and push forward was unacceptable. I personally would never recommend or ever use this company again. I suggest you find an alternative agent in this area!
Heather · 15 September 2022
★★★★★ 4/5
TrustpilotGood service
We purchased a flat in Forest Gate via the East Ham branch. The sale went through very quickly, and the staff we dealt with (primarily Waseem and Andrew) were generally helpful and friendly. My only main criticism is that on the occasions when we tried to contact the branch via phone and they could not take our call, they did not return our calls when asked.
David · 16 December 2016
Agent replied · 22 October 2024
Dear David,Thank you for your feedback regarding the team in my East Ham office. Waseem as you know has the job of helping clients like yourself to find their dream home and then passed the baton to Andrew for the after sales service. I am sorry to hear that on the odd occasion they did not answer the phone but we do have a call center that should pick up the overflow if we cannot answer it.Good luck in your new home.Rob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotHighly Recommended
I have been searching for a property near Chadwell Heath area for last few weeks and viewed a property advertised by Douglas Allen (Chadwell Heath Branch)....I found a property listed by them which ticked all the boxes and now I am on the next phase of buying this property.I am really thankful to their sales representative Emma Fisher for her excellent customer support throughout this process.
Darshit · 18 April 2016
Agent replied · 22 October 2024
Dear Darshit, I am so pleased to hear that my Chadwell Heath office have been successful in helping you find the home that ticked all the boxes for you, I will pass on your thanks to Emma for her excellent customer service. We pride ourselves on going the extra mile to help all our clients wherever possible. I wish you all the best with your purchase Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 4/5
GoogleHad great team member help us Brandon was so helpful
Rowena · 11 January 2021
Agent replied · 10 January 2025
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen - first class service
Douglas Allen, Epping, in particular Jack have been exceptional in supporting us with the purchase of our first home. You couldn’t ask for a more personable, yet professional experience. I would recommend them to anyone
Jennifer · 23 March 2022
★★★★★ 5/5
TrustpilotI have had a very pleasant and smooth…
I have had a very pleasant and smooth progression to offer accepted with the Branch Manager Maria closing the offer put forth and would recommend getting in touch with Douglas Allen Walthamstow Branch, if you are looking to buy, sell or let and ask for Maria if possible. Maria, is proactive and exceptionally professional. She arranged the viewing to suit my schedule and presented the offer and she managed to have the response from sellers swiftly.She is friendly and has helped with all my queries, and kept me updated with the progress. Thank you - exceptional service!
Abrahim · 8 August 2022
★★★★★ 5/5
TrustpilotVery happy customers!
We appointed Douglas Allen to sell our property in Chingford as we were looking to move house to Suffolk. The team of James, Jess, Jake and Natasha at the branch were extremely helpful, friendly and professional and were quite happy to answer our many questions. They found us a buyer within a couple of days and helped us through the sales process very efficiently, keeping in regular contact of how it was progressing. The staff were all brilliant and we would very happily recommend Douglas Allen in Chingford for buying or selling your property.
Alison · 8 August 2022
★★★★★ 5/5
TrustpilotWe are very happy to buy house and…
We are very happy to buy house and letting through Douglas Allen. Excellent Services! Specially we are very happy with Abbie Wilson,Lettings Advisor. She is the best! She is very polite and helpful. We would like to give her 100% for customer satisfaction. She helps us to find our right tenants within a week and provide all services with 100% satisfaction. Ram and Krishty
RAM · 13 March 2018
Agent replied · 22 October 2024
Dear Ram and Krishty,Thank you so much for taking the time to post this 5 Star review of our Basildon Lettings Dept, especially mentioning Abbie in such glowing terms. Abbie is a true professional who really goes out of her way to ensure her customers get all the help they need in finding the right tenants for their properties and I am glad you have benefitted from her service and expertise in this respect.Thank you very much for your custom.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat agency
Great agency. Proper customer service and response. Michael is absolutely fabulous. Great doing business with him
Ghulam · 8 March 2018
Agent replied · 22 October 2024
Dear Ghulam, thank you for the feedback on our Chadwell Heath office, it is always a pleasure to offer our clients as you say proper customer service and that it was great doing business with him.I will pass on your thought which is much appreciatedKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 1/5
Trustpilot3 months on market with these bunch of…
3 months on market with these bunch of clowns and as soon as appointed another agent house was sold in 2 days…still receiving threatening emails about selling with other agent even though we cancelled with Douglas Allen…very misleading and marketing is poor…very poor…also we keep getting false reports sent to us saying they have had viewings etc which is important as they have no access to property…my advise…find another agent as it’ll be smoother and quicker then with Douglas Allen
Lee · 31 July 2022
★★★★★ 1/5
TrustpilotStay well clear. Clueless.
Was given a high value on my property, also was told that it was best to use their auction department "I am sold". Very quickly became apparent that the price was too high as was advised to lower it. After a couple of months with no real offers decided to use another agent, property was sold within a week. After telling Douglas Allen that their services were no longer required I was still getting Marketing reports from them 2 months later and found out they were still had the property up for sale on Zoopla. Clueless DO NOT USE.
JOHN · 29 July 2022
★★★★★ 5/5
GoogleNot the easiest of sales! But these guys were fantastic, kept me up to date, gave advice in Plain English and most of all they were lovely!
Esther · 22 March 2024
Agent replied · 25 October 2024
Hi Esther,
Thank you for leaving a review! It's great to hear how fantastic our agents have … More
★★★★★ 5/5
TrustpilotAshok was really responsive and…
Ashok was really responsive and straightforward
Therese · 7 September 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleThanks Chigwell for all your help. Delt with the sale quickly and efficiently.
Ellie · 27 October 2019
Agent replied · 25 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotI dealt with Sarah at Douglas Allen and…
I dealt with Sarah at Douglas Allen and she was brilliant from start to finish
Amanda · 19 September 2018
Agent replied · 22 October 2024
Dear Amanda,Thank you very much for your 5 Star review, Sarah at our Chigwell office will be delighted she was able to help you so much.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotFrom my initial meeting with Robin from…Let Douglas Allen take the strain
From my initial meeting with Robin from Chigwell Branch everything was Conducted very professionally.He stated that his aim was to take the stress out of moving home and he definitely achieved that.I dealt personally with Joe and Sarah in the same Chigwell Office and they both mirrored Robins professional approach.Iwould recommend Douglas Allen to anyone thinking of putting their property up for sale
John · 11 September 2018
Agent replied · 22 October 2024
Dear Mr Blakeney,Many thanks for your kind words and 5 Star review of selling your home through our Chigwell office. Robin and his team take their responsibilities extremely seriously and knowing you placed your faith in us they would have pulled out all the stops to deliver - as they normally do!They will be delighted they were able to help so much and with your recognition.On behalf of the Chigwell team, thank you for your custom.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGood communication throughout and would …
Good communication throughout and would definitely work with Douglas Allen again in the future. Thanks Sam
Sam · 20 October 2017
Agent replied · 22 October 2024
Dear Sam,Thank you very much for your kind words, I am glad we were able to help you with your move.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat service
Great service, Abbie Wilson and Chloe Costa were really easy to work with and incredibly professional.
Vanessa · 10 October 2017
Agent replied · 22 October 2024
Dear Vanessa,Thank you for your review, we always aim to offer the best possible service, I will pass on your thoughts to both Abbie and Chloe as I am sure they will appreciate your feedback.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotA professional performance
We would like to express the highest praise for all members of staff at .Douglas Allen.It has been a truly professional performance.We would like especially to pay tribute to the heroic efforts of Mr Andrew Bilby, at East Ham in progressing the sale to a satisfactory conclusion.Also, Mr Daniel Bourne in Barkingside whose knowledge and expertise like Mr. Bilby s was second to none.
Drs · 5 September 2017
Agent replied · 22 October 2024
Dear Drs and D Biffa,Thank you for taking the time to post your review Regarding the Barkingside office and Andrew Bilby in East Ham. I hope you will be happy in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI had Ellie as a sales advisor
I had Ellie as a sales advisor. She was verry helpful and had a lot of patience with us. She understood what we want and what we are looking for and she helped us a lot.We are happy that our ofer was accepted and during this process we had the support of the agency and of Ellie.Thank you!
Madalina · 26 September 2020
Agent replied · 22 October 2024
Good afternoon Madalina, Thank you for your lovely review and congratulations on getting you offer accepted. We very glad to hear that we have been able to support you during this process-particularly Ellie. I will pass your comments along. Kind regards,Danielle
★★★★★ 5/5
TrustpilotExcellent service!
the service at woodford douglas allen has been brilliant. Riana really paid attention to detail for my property search and also listened when a property wasnt right for me. i was constantly kept informed about new properties which resulted in me finding my family home. steve donna and hasan were all very helpful in keeping me updated. thank you team!
Robiul · 8 February 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGreat Choice
I met with two lovely gentlemen whom made me feel very comfortable in putting my property in their hands. I liked their ethos and their strategy in regards to selling my home. They were very professional but did not come across pushy as some sales people have no regards for your interests. I would recommend Douglas Allen to anyone I know who's selling a property.
Mrs · 26 August 2015
Agent replied · 22 October 2024
Dear Mrs Johnson,Your recommendation is most gracious and most appreciated. Thank you very much for taking the time and trouble to post your comments.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA Wise Choice...
The team at the Chingford branch sold our house quickly, for over the asking price, and provided a top quality service. Jess and Jake in particular were great throughout the process, but everyone played their part. I would recommend them to anyone selling their property. From my experience, the company follow through on what they say, with helpful advice at the ready when needed.
Adam · 27 February 2017
Agent replied · 22 October 2024
Hi Adam,Thank you for your feedback regarding your success in selling your home through the Chingford office. It's great to hear that you gained in excess of your asking price. Jess and Jake take a lot of pride in there roles within the branch and always aim to get our sellers the best possible price.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotVery satisfied with the whole service
I have been impressed with the quality of service I have received. Everybody I have dealt with has been prompt, knowledgeable and very friendly. They found me a good buyer within a few weeks and helped with the negotiations. The best thing was they will reimburse me for money spent with an online agency that did not deliver. I would definitely recommend.
Petra · 12 November 2018
Agent replied · 22 October 2024
Dear Ms Christoph,Many thanks for your kind words and 5 Star review relating to the sale of your property through Douglas Allen. I am glad to see that we got the result you wanted that the online agent couldn't manage and appreciate you putting your faith in us.Kind regards,Jon Holden - Managing Director
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