Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service
We are very pleased with the comprehensive service provided by Douglas Allen in the course of selling our property. Thanks to the friendly approach of Rachel Graham of the Chigwell office. She did an excellent job and we are really appreciative of what she did. She deserves commendation. All the staff at the Chigwell office were really very friendly and helpful through the process and made it very stress free for us.
Olutayo & Yetunde.
Olutayo · 30 March 2016
Agent replied · 22 October 2024
Dear Mr & Mrs Ayodele, I will certainly be more than happy to pass on your comments to Rachel and the team at Chigwell Office. One of our mission statements as a company is to leave our clients with a positive memorable experience and I am very pleased to see that this is your feedback, being aware of the stress and concerns often involved in moving home is always at the foremost of our minds and wherever possible we will help to remove this from the client. Thank you again for using Douglas Allen and remember we are always there to help you, your friends or family whenever we can.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotExcellent service
I recently bought a house through the Walthamstow branch of Douglas Allen. I found them very helpful. The process itself was very lengthy - not due to Douglas Allen, just due to various complications - but the team were very supportive. I dealt personally with Rob Stiff and with Andrew Bilby, who handled the sales progression, and with Faisal Hussain, who works for Mortgage Matters Direct. I found all of them very professional and helpful.
Richard · 29 February 2016
Agent replied · 22 October 2024
Dear Richard, Thank you for your positive comments regarding my Walthamstow branch, Rob, Andrew and Faisal all work tirelessly to help people achieve their dream moves.The legal process can throw up some issues but Andrew has years of experience behind him and helps to resolve many problems. Faisal deals with many of our clients and also saves people a lot of money with his access to so many lenders. As you know Rob is very hands on are truly cares about his clients.I hope your happy in your new homeRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen, Chadwell Heath Branch
I was very lucky four weeks ago when I meet Michelle at Chadwell Heath Branch, I'm a first time buyer and I doen't know the rules how to buy a house in UK, she was so kind with me, was enough 15 minutes to explain me everything, now we found a very good deal and we hope we will moove to our home soon...I recommend the services of this branch...
Mandraburca · 16 February 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen - Epping
Talia has been an absolute pleasure to work with. She has been great at communicating and is extremely committed. She worked hard to achieve the best results for all parties and ensured everything went smoothly.
Kathryn · 30 March 2023
★★★★★ 5/5
TrustpilotGood Team !
So far no complaints, Ray and his team have been on the ball, looking forward to a happy ending very soon with the sale of our houses.
Mr · 1 July 2015
Agent replied · 22 October 2024
Dear Mr Smith,Thank you very much for taking the trouble to post your review concerning Ray at our Wanstead office. It's always useful to get feedback and I am pleased we have been able to provide you with a 5 star service. I wish you every success with the sale of your home.Regards,Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotFirst Experience - Everyone's a Winner- Outstanding Service
I recently needed a quick sale on my property as me and my husband had split up, i went to Douglas Allen on a recommendation of a friend. It was by far the best recommendation , Douglas Allen were flawless with their service and the property was sold in record time. I would recommend Douglas Allen to EVERYONE i know. I cant thank the staff enough for making it such a smooth and pleasurable experience.
CW · 8 April 2015
Agent replied · 22 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 1/5
TrustpilotTwo appointments booked and confirmed
Two appointments booked and confirmed, two no shows. Previously dealt with their head office (ARUN), using branch direct a completely different experience. Very disappointing.
MELANIE · 28 October 2024
Agent replied · 26 December 2024
We are sorry to read your review however, we cannot find any record of you having recent contact with Douglas Allen. This can sometimes be due to the record being in another name, such as a partner or spouse. Please contact customer.support@arunestates.co.uk to provide more information so that we can investigate your experience. Thank you.
★★★★★ 5/5
TrustpilotRenting
I am renting a property for my Mother with Douglas Allen and the whole process has been seamless and very professional. I would highly recommend.
Tina · 11 October 2024
Agent replied · 22 October 2024
Hi Tina,
Thank you for your lovely review! We're delighted to hear that renting a property for your Mother with us has been seamless and professional. Your recommendation means a lot to us.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotTHEY DO WHAT IT SAYS ON THE TIN!!!
I had originally placed sale of my property in the hands of another agent. Plenty of interest was shown, but not had any luck selling over several months.Douglas Allen were recommended to me and so I contacted their Chigwell Office. Their representative was surprised property had not sold and was confident of selling quickly...which they did!!!Their service was both professional and exceptional throughout whole process. I have no hesitation in wholeheartedly recommending them!
Stephen · 29 January 2018
Agent replied · 22 October 2024
Dear Mr Travers,Thank you so much for your 5 Star review of our Chigwell office and the success they had in selling your home. I can confidently say that where others have promises we have processes to ensure the very best results for our sellers and I am very glad that you were the beneficiary of this.Thank you very much for putting your faith in us and for your custom.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotHainault Sale
I am very impressed with the professional ease of my sale and many thanks to Robin at the Chigwell office and Tanya.
Chris · 19 November 2019
Agent replied · 22 October 2024
Dear Mr Kemp,Thank you very much for your 5 Star review following the sale of your home through our Chigwell office, Robin and Tanya will be delighted they were able to help so much with the sale of your home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotVery happy with all the help and advice…
Very happy with all the help and advice I received from Khaleesha Said-Love-day at your South Woodford office. Khaleesha was very knowledgeable about the area. Her approach was both friendly and professional. This has greatly influenced my decision to focus on the area. Thank you!
Sam · 12 January 2022
★★★★★ 5/5
TrustpilotBarkingside
“Having walked into the busy branch a lady approached me and offered her assistance. I was really thankful that she did because she managed to book me a mortgage appointment, which then secured me a fantastic mortgage. I only later found out that the lady that helped me was a branch secretary called Allison.
Everyone in the office was really friendly and overall a much better service than any other on the high street
Mr · 1 February 2016
Agent replied · 22 October 2024
Dear Mr Goldsmith,Thank you for your kind words regarding the service you received from our Barkingside office and in particular Alison. I am delighted that it led to you getting a fantastic mortgage and that we were able to help you move home.May I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotChelsey Baldwin has been so supportive…
Chelsey Baldwin has been so supportive during the whole process, she has been attentive and available for us whenever we needed her. Highly recommend.
Zoë · 11 July 2018
Agent replied · 22 October 2024
Dear Ms Lawrence,Thank you very much for your feedback and 5 Star review of our Sales Progressor Chelsey. Many companies don't employ Sales Progressors and I am sure you would have seen first-hand how imperative they are in overseeing the complexities of a property transaction - especially an exceptional one like Chelsey.I wish you much happiness in your new home.Kind Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotJodie & Joanna …
Jodie & Joanna have been very helpful with our settlement in our new house and any questions that we have had they always had an answer. Their team is also very supportive and kind. I highly recommend Douglas and Allen.Kind Regards Borislav Irena
Bobby · 9 October 2023
Agent replied · 22 October 2024
Hi Bobby,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they've been throughout your process.Best wishes,Douglas Allen.
★★★★★ 1/5
TrustpilotChingford Douglas Allen - AVOID
I am afraid thay my experience was negative and after agreeing a % for commission with me an unnamed meber of the team decided that this conversation would be conveniently forgotten and a new and higher % would be quoted. Unfortunately this company do bear out the reputation of Estate Agents being untrustworthy, slippery and after one thing and one thing only - a sale. Beware and my advice would be to go elsewhere.
Mr · 19 March 2015
Agent replied · 22 October 2024
Thank you for your comments Mr Richards, we are very sorry you feel this way. Our Client Liaison department is already aware of your concerns and have been investigating the matter. We hope that a satisfactory conclusion can be reached.
★★★★★ 5/5
TrustpilotHigh quality service
In the very complicated journey of finding a property I was lucky enough to meet three superstars at Douglas Allen. Daniel, Joe and William from the Barkinside branch were extremely knowledgeable and helped me throughout. Not only did they provide all the necessary information very efficiently, but they also added a personal element with their very useful advice. I've rarely come across such reliability in this industry and I would highly recommend them!
Gisella · 29 March 2017
Agent replied · 22 October 2024
Dear Ms D'Innocezo,Thank you very much indeed for taking the time and trouble to post this glowing 5 Star review of our Barkingside office, it will mean so much to Dan and his team there. The service that you received we refer to as "Outpassioning" and everyone at Douglas Allen is totally committed to providing it, I am glad that it has benefitted you so much.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilot5 Star!
Stuart and his team deserve 5 stars. Excellent customer service, friendly and helpful and always willing to go the extra mile, fantastic service so impressed.
Jilly · 3 November 2015
Agent replied · 22 October 2024
Dear Ms Mann,Thank you very much for your 5 Star review of Stuart Pass and his Wickford office. We see as providing the highest levels of customer service as our duty not our aim and I am glad that you have been the beneficiary of this.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotKhaleesha
Khaleesha was extremely helpful and efficient through the selling process. She always returned my calls and emails immediately and has great local knowledge.
Emma · 28 June 2018
Agent replied · 22 October 2024
Dear Emma,Thank you very much for your feedback on Khaleesha at our Woodford Green office and your 5 Star review, I am glad she was of such great help and assistance to you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotWilliam Johnston was superb in helping…
William Johnston was superb in helping me find and buy a new property. Throughout the whole process Will was super helpful and was a pleasure to talk to. Was a great experience and will happily recommend to anyone.
Danny · 28 September 2022
★★★★★ 5/5
TrustpilotGreat service with very fast responses
Stephen and Hassan were great and ensured that the whole process of buying our house went very smoothly. Thank you!
Sophie · 13 January 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThank you so much to Ben and Ellie who…
Thank you so much to Ben and Ellie who were a great help in helping us find our next home.
L · 25 November 2019
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
★★★★★ 5/5
TrustpilotRecently let my property
Recently let my property, From start to finish Abbie and Chloe were very helpful. They offered good advice and were very professional.
Peter · 17 October 2018
Agent replied · 22 October 2024
Dear Peter,Thank you for posting your 5 Star review of our Basildon Lettings team, Chloe and Abbie will we delighted they were of such service to you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotExcellent service very professional
Excellent service very professional Always at the end of the phone.The whole team were very helpful, particularly Paul and Trevor.Would recommend to anyone.
Susan · 12 October 2017
Agent replied · 22 October 2024
Dear Susan,Being there at the end of the phone and ensuring that we offer a very professional and excellent service is always our aim, even when the office is closed our phones are answered by our support team 8am to 8pm 7 days per week. This will ensure we can always be at hand to offer this level service.Please do recommend us to everyone you know as we will ensure they have the same level of service.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
Trustpilot10/10
I have recently sold my house through your Epping branch, I just felt I wanted to thank the whole branch for being so helpful and a special thanks to the manager Liam Byrne who turned what could have been a nightmare into dream. He went well beyond the call of duty and I can’t thank him enough! Liam gets a solid 10/10 from me !
Liz · 6 October 2020
Agent replied · 22 October 2024
Good afternoon Liz, Thank you for taking the time to write this lovely review. Congratulations on the sale of your home! I'll be sure to pass along your comments to Liam and the team, who I'm sure will be delighted by your comments. Kind regards,Danielle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
